{"id":387065,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%b7%a5%e4%bd%9c%e9%9c%80%e6%b1%82%e5%ba%8f%e5%88%97%e7%9a%84%e6%9c%aa%e4%be%86-%e7%ac%ac-4-%e5%a4%a9-%e6%9c%aa%e4%be%86%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/"},"modified":"2020-05-14T12:00:05","modified_gmt":"2020-05-14T19:00:05","slug":"%e5%b7%a5%e4%bd%9c%e9%9c%80%e6%b1%82%e5%ba%8f%e5%88%97%e7%9a%84%e6%9c%aa%e4%be%86-%e7%ac%ac-4-%e5%a4%a9-%e6%9c%aa%e4%be%86%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e6%b7%b7%e5%90%88%e8%be%a6%e5%85%ac\/%e5%b7%a5%e4%bd%9c%e9%9c%80%e6%b1%82%e5%ba%8f%e5%88%97%e7%9a%84%e6%9c%aa%e4%be%86-%e7%ac%ac-4-%e5%a4%a9-%e6%9c%aa%e4%be%86%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3"},"content":{"rendered":"

\"\"<\/p>\n


\n \u63a8\u52d5\u672a\u4f86\u806f\u7d61\u4e2d\u5fc3\u7684\u8da8\u52e2<\/strong>
\n<\/span><\/h2>\n

\u5728\u865b\u64ec\u6703\u8b70\u7684\u7b2c\u56db\u5929\uff0c\u6211\u5011\u9032\u884c\u4e86\u975e\u5e38\u51fa\u8272\u7684\u8a0e\u8ad6\uff0c\u4e26\u50be\u807d\u4e86\u806f\u7d61\u4e2d\u5fc3\u6c7a\u7b56\u8005\u7684\u60f3\u6cd5\u3001\u806f\u7d61\u4e2d\u5fc3\u7684\u8b8a\u5316\u6027\u8cea\u3001\u806f\u7d61\u4e2d\u5fc3\u5728\u8f49\u79fb\u7d66\u9060\u7aef\u5de5\u4f5c\u4e26\u570d\u7e5e\u9060\u7aef\u4ee3\u7406\u5efa\u7acb\u806f\u7d61\u4e2d\u5fc3\uff0c\u4ee5\u53ca\u672a\u4f86\u6240\u6301\u6709\u7684\u554f\u984c\u3002<\/p>\n

<\/h2>\n

\u00a0<\/p>\n


\n \u6311\u6230\u3001\u76ee\u524d\u72c0\u6cc1\u548c\u4e0b\u4e00\u968e\u6bb5<\/strong>
\n<\/span><\/h2>\n

\u5728\u7576\u5929\u7684\u7b2c\u4e00\u500b\u8ab2\u7a0b\u4e0a\uff0cCisco \u806f\u7d61\u4e2d\u5fc3\u6230\u7565\u901a\u8a0a\u4e3b\u7ba1 Zachary Taylor \u9032\u884c\u4e86\u6df1\u5165\u8a0e\u8ad6\uff0c\u627e\u51fa\u806f\u7d61\u4e2d\u5fc3\u5728\u8f49\u63db\u81f3\u96f2\u7aef\u6642\u9047\u5230\u7684\u552f\u4e00\u6311\u6230\u3002 \u52a0\u5165\u9060\u7aef\u806f\u7d61\u4e2d\u5fc3\u5c0d\u8a71\u662f Cisco Contact Center VP\/GM Vp\/GM \u7684\u4e00\u4f4d\u4e3b\u8981\u5206\u6790\u4eba\u54e1;Sheila McGee-Smith \u548c Robin Gareiss\u3002 \u5728\u77ad\u89e3\u76ee\u524d\u72c0\u6cc1\u5f8c\uff0c\u4ed6\u5011\u95dc\u9589\u4e0b\u4e00\u968e\u6bb5\u6240\u9700\u7684\u5167\u5bb9\uff0c\u5305\u62ec\u8cc7\u6599\u3001AI \u7684\u91cd\u8981\u6027\u53ca\u696d\u52d9\u6301\u7e8c\u6027\u8a08\u756b\u9700\u6c42\u3002<\/p>\n

[\u5716\u5eab\u5927\u5c0f=”medium” ids=”323190\uff0c323189\uff0c323193″]<\/p>\n

<\/h2>\n


\n \u5ba2\u6236\u9ad4\u9a57\u548c\u5373\u5c07\u63a8\u51fa\u7684\u5ba2\u6236\u6210\u529f\u9ad4\u9a57\u7684\u91cd\u8981\u56e0\u7d20<\/strong>
\n<\/span>
\n
\n \"\u524d\u4e94\u5927\u5c08\u6848\uff1a
\n <\/strong>
\n<\/span><\/h2>\n

\u5ba2\u6236\u671f\u671b\u3001\u5fe0\u8aa0\u5ea6\u3001AI \u548c\u4eba\u985e\u63a5\u89f8\u5c07\u6210\u70ba\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\u91cd\u8981\u56e0\u7d20\uff0c\u9019\u90fd\u662f\u6211\u5011\u7576\u5929\u7b2c\u4e8c\u6b21\u8ab2\u7a0b\u7684\u4e3b\u984c\u3002 Barbara Ferguson\uff08Cisco Contact Center \u9ad8\u7d1a\u7522\u54c1\u884c\u92b7\u7d93\u7406\uff09\u548c Vinod Muthukrishnan\uff08Cisco Contact Center \u7684\u9996\u5e2d\u6210\u9577\u4e3b\u7ba1\uff09\u5411 5 \u5bb6\u5ba2\u6236\u5c55\u793a\u5e02\u5834\u589e\u9577\u65b9\u5411\u4ee5\u53ca\u516c\u53f8\u5982\u4f55\u6210\u529f\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002<\/p>\n

<\/h2>\n


\n \u70ba\u9060\u7aef Contact Center \u4ee3\u7406\u63d0\u4f9b\u80fd\u529b<\/strong>
\n<\/span><\/h2>\n

\u96a8\u8457\u516c\u53f8\u8f49\u8b8a\u4ee5\u5c07\u5ba2\u6236\u9ad4\u9a57\u8f49\u8b8a\u70ba\u7af6\u722d\u512a\u52e2\uff0c\u6211\u5011\u4e0a\u4e00\u6b21\u8ab2\u7a0b\u63a2\u7d22\u4e86\u7d44\u7e54\u70ba\u589e\u5f37\u9060\u7aef\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u7684\u80fd\u529b\u800c\u63a1\u53d6\u54ea\u4e9b\u6b65\u9a5f\u3002 \u6211\u5011\u518d\u6b21\u8d95\u4e0a Zachary Taylor\uff0c\u4ed6\u8a0e\u8ad6\u5229\u7528 AI\u3001\u9ad4\u9a57\u7ba1\u7406\u548c\u5354\u4f5c\u8edf\u9ad4\u4f86\u8f49\u8b8a\u5ba2\u6236\u9ad4\u9a57\u4ee5\u76f4\u63a5\u5f71\u97ff\u696d\u52d9\u6210\u679c\u3002<\/p>\n


\n \u5de5\u4f5c\u9700\u6c42\u7cfb\u5217\u7684\u672a\u4f86 \u2014 \u7b2c 5 \u5929\u884c\u696d\u5206\u6790\u8005\u9762\u677f<\/strong>
\n<\/span><\/h2>\n

\u8acb\u660e\u5929\u52a0\u5165\u6211\u5011\u7684\u6700\u5f8c\u4e00\u8ab2\uff0c\u9019\u662f\u4e00\u5834\u8207\u884c\u696d\u5206\u6790\u8005\u8a0e\u8ad6\u4ed6\u5011\u5c0d\u65bc\u5de5\u4f5c\u672a\u4f86\u7684\u610f\u898b\u3002<\/p>\n


\n \u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd<\/strong> <\/span>\uff1aHTTPs:\/\/virtualsummit.webex.com\/ <\/a> <\/u> \u8996\u9700\u8981\u67e5\u770b\uff1a<\/strong><\/span>\u202f
\n HTTPs:\/\/futureofwork.webex.com\/virtual-summit<\/a>
\n<\/u><\/p><\/blockquote>\n

\n

\u9032\u4e00<\/strong> \u6b65\u77ad\u89e3\u5de5\u4f5c\u6848\u4f8b\u7cfb\u5217 \u2014 \u7b2c 3 \u5929\u516c\u53f8\u8f49\u63db\u6848\u4f8b<\/a> \u5de5\u4f5c\u7684\u672a\u4f86\u5728\u9019\u88e1\uff01<\/a><\/p>\n

\u8655\u7406\u5373\u6642\u6703\u8b70\u7cfb\u5217 \u2014 #RemoteWork \u2014 \u5de5\u4f5c\u7684\u672a\u4f86\u73fe\u5728\u662f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u70ba\u4e86\u5354\u52a9\u5c0e\u89bd#RemoteWork\u5de5\u4f5c\u7684\u672a\u4f86\uff0c\u6211\u5011\u5df2\u5728 2020 \u5e74 5 \u6708 11 \u65e5\u81f3 15 \u65e5\u8207\u884c\u696d\u5c08\u5bb6\u3001\u5ba2\u6236\u4ee5\u53ca Webex \u9818\u5c0e\u5718\u968a\u53ec\u958b\u4e00\u7cfb\u5217 5 \u5929\u4e00\u5c0f\u6642\u7684\u8ab2\u7a0b\u3002<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579,1574],"tags":[501],"class_list":["post-387065","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","category-1574","tag-workplace-transformation"],"acf":[],"yoast_head":"\n\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u70ba\u4e86\u5354\u52a9\u5c0e\u89bd#RemoteWork\u5de5\u4f5c\u7684\u672a\u4f86\uff0c\u6211\u5011\u5df2\u5728 2020 \u5e74 5 \u6708 11 \u65e5\u81f3 15 \u65e5\u8207\u884c\u696d\u5c08\u5bb6\u3001\u5ba2\u6236\u4ee5\u53ca Webex \u9818\u5c0e\u5718\u968a\u53ec\u958b\u4e00\u7cfb\u5217 5 \u5929\u4e00\u5c0f\u6642\u7684\u8ab2\u7a0b\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-14T19:00:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\" \/>\n<meta name=\"author\" content=\"Scott Edwards\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Edwards\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\"},\"author\":{\"name\":\"Scott Edwards\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9\"},\"headline\":\"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3\",\"datePublished\":\"2020-05-14T19:00:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\"},\"wordCount\":43,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\",\"keywords\":[\"Workplace Transformation\"],\"articleSection\":[\"\u5354\u540c\u5408\u4f5c\",\"\u5ba2\u6236\u9ad4\u9a57\u00a0\",\"\u6df7\u5408\u8fa6\u516c\"],\"inLanguage\":\"zh-TW\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\",\"name\":\"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\",\"datePublished\":\"2020-05-14T19:00:05+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#breadcrumb\"},\"inLanguage\":\"zh-TW\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/zh-hant\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-TW\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9\",\"name\":\"Scott Edwards\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d0153a3b2a7d850fb12e0fd306a717949f370f3411e5b9011349438e789dfa37?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d0153a3b2a7d850fb12e0fd306a717949f370f3411e5b9011349438e789dfa37?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Scott Edwards\"},\"description\":\"Scott Edwards is the Sr. Director of Product Marketing within the Cisco Webex marketing team, specifically overseeing marketing activities for Webex Meetings, Teams, and Devices. Scott is an expert marketer with enterprise IT experience in both hardware and software product lines. His experience ranges from Andreessen Horowitz and Sequoia Capital-backed startups to large enterprise teams like HPE, Juniper Networks, and CA Technologies. He has led product marketing and business development around continuous delivery, testing, application performance management and DevOps offerings. He\u2019s also led open source, cloud, SDN and community marketing efforts. Scott received his MBA from Brigham Young University and currently resides just outside of Park City, Utah (even though he hasn\u2019t skied in years). In his spare time, Scott acts as a jungle gym for his 5 kids ages 16-6 and 2 small dogs.\",\"url\":\"https:\/\/blog.webex.com\/zh-hant\/contributors\/scottedwards\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/","og_locale":"zh_TW","og_type":"article","og_title":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog","og_description":"\u70ba\u4e86\u5354\u52a9\u5c0e\u89bd#RemoteWork\u5de5\u4f5c\u7684\u672a\u4f86\uff0c\u6211\u5011\u5df2\u5728 2020 \u5e74 5 \u6708 11 \u65e5\u81f3 15 \u65e5\u8207\u884c\u696d\u5c08\u5bb6\u3001\u5ba2\u6236\u4ee5\u53ca Webex \u9818\u5c0e\u5718\u968a\u53ec\u958b\u4e00\u7cfb\u5217 5 \u5929\u4e00\u5c0f\u6642\u7684\u8ab2\u7a0b\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/","og_site_name":"Webex Blog","article_published_time":"2020-05-14T19:00:05+00:00","og_image":[{"url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png","type":"","width":"","height":""}],"author":"Scott Edwards","twitter_misc":{"\u4f5c\u8005:":"Scott Edwards"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/"},"author":{"name":"Scott Edwards","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9"},"headline":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3","datePublished":"2020-05-14T19:00:05+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/"},"wordCount":43,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png","keywords":["Workplace Transformation"],"articleSection":["\u5354\u540c\u5408\u4f5c","\u5ba2\u6236\u9ad4\u9a57\u00a0","\u6df7\u5408\u8fa6\u516c"],"inLanguage":"zh-TW","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/","url":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/","name":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png","datePublished":"2020-05-14T19:00:05+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#breadcrumb"},"inLanguage":"zh-TW","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/"]}]},{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#primaryimage","url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png","contentUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hant\/"},{"@type":"ListItem","position":2,"name":"\u5de5\u4f5c\u9700\u6c42\u5e8f\u5217\u7684\u672a\u4f86 \u2013 \u7b2c 4 \u5929 \u672a\u4f86\u806f\u7d61\u4e2d\u5fc3"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-TW"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a27d59317434db79c2835eac885741f9","name":"Scott Edwards","image":{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d0153a3b2a7d850fb12e0fd306a717949f370f3411e5b9011349438e789dfa37?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d0153a3b2a7d850fb12e0fd306a717949f370f3411e5b9011349438e789dfa37?s=96&d=wp_user_avatar&r=g","caption":"Scott Edwards"},"description":"Scott Edwards is the Sr. Director of Product Marketing within the Cisco Webex marketing team, specifically overseeing marketing activities for Webex Meetings, Teams, and Devices. Scott is an expert marketer with enterprise IT experience in both hardware and software product lines. His experience ranges from Andreessen Horowitz and Sequoia Capital-backed startups to large enterprise teams like HPE, Juniper Networks, and CA Technologies. He has led product marketing and business development around continuous delivery, testing, application performance management and DevOps offerings. He\u2019s also led open source, cloud, SDN and community marketing efforts. Scott received his MBA from Brigham Young University and currently resides just outside of Park City, Utah (even though he hasn\u2019t skied in years). In his spare time, Scott acts as a jungle gym for his 5 kids ages 16-6 and 2 small dogs.","url":"https:\/\/blog.webex.com\/zh-hant\/contributors\/scottedwards\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/387065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/users\/3805"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=387065"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/387065\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=387065"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/categories?post=387065"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/tags?post=387065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}