{"id":387073,"date":"2020-05-13T06:18:26","date_gmt":"2020-05-13T13:18:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-cisco-%e8%88%87%e9%8a%b7%e5%94%ae%e9%83%a8%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84%e5%ae%a2\/"},"modified":"2020-05-13T06:18:26","modified_gmt":"2020-05-13T13:18:26","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-cisco-%e8%88%87%e9%8a%b7%e5%94%ae%e9%83%a8%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84%e5%ae%a2","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e6%b7%b7%e5%90%88%e8%be%a6%e5%85%ac\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-cisco-%e8%88%87%e9%8a%b7%e5%94%ae%e9%83%a8%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84%e5%ae%a2\/","title":{"rendered":"\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a Cisco \u8207\u92b7\u552e\u90e8\u63d0\u4f9b\u5b8c\u6574\u7684\u5ba2\u6236\u9ad4\u9a57\u8996\u5716"},"content":{"rendered":"<p><strong><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-322973\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" alt=\"\u5ba2\u6236\u9ad4\u9a57\u92b7\u552e\u526f\u7e3d\u88c1\uff0cMatthew Saskin\" width=\"100\" height=\"117\" \/><br \/>\n  <span>\u7531\u92b7\u552e<\/span> <\/strong>  \u90e8\u5ba2\u6236\u9ad4\u9a57\u526f\u7e3d\u88c1\uff0cMatthew Saskin \u7de8\u5beb\uff0c\u662f\u4e00\u4f4d\u516c\u8a8d\u7684\u5e02\u5834\u9818\u5148\u4f01\u696d\uff0c\u5728\u5efa\u7acb\u548c\u64f4\u5c55\u4f01\u696d\u65b9\u9762\u64c1\u6709\u516c\u8a8d\u7684\u8a18\u9304\uff0c\u4ee5\u53ca\u5ba2\u6236\u9ad4\u9a57\u548c\u6578\u4f4d\u7b56\u7565\u7684\u6df1\u5165\u77ad\u89e3\u3002<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span><br \/>\n  <strong>Cisco \u806f\u7d61\u4e2d\u5fc3\u9996\u5e2d\u6210\u9577\u4e3b\u7ba1 Vinod Muthukrishnan \u548c\u92b7\u552e\u5ba2\u6236\u9ad4\u9a57\u526f\u7e3d\u88c1 Matthew Saskin \u767c\u51fa\u9080\u8acb\u3002<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u6a4b\u63a5\u7d44\u7e54\u67b6\u69cb\u4ee5\u63d0\u9ad8\u5ba2\u6236\u5fe0\u8aa0\u5ea6<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6236\u9ad4\u9a57\u5728\u63d0\u5347\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u65b9\u9762\u6b63\u5728\u8b8a\u5f97\u95dc\u9375\uff0c\u73fe\u5728\u88ab\u8996\u70ba\u5728\u54c1\u724c\u3001\u54c1\u8cea\u548c\u50f9\u683c\u65b9\u9762\u5177\u6709\u7af6\u722d\u512a\u52e2\u7684\u7af6\u722d\u512a\u52e2\u3002 \u00a0\u6839\u64da Cisco <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\"><\/a>\u7684\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5\uff0c\u73fe\u5728\u8d85\u904e\u4e00\u534a\u7684\u806f\u7d61\u4e2d\u5fc3\u5411\u4e00\u4f4d\u5ba2\u6236\u670d\u52d9\u4e3b\u7ba1\u5831\u544a\uff0c\u800c 72% \u7684\u806f\u7d61\u4e2d\u5fc3\u6c7a\u7b56\u8005\u8868\u793a\u5206\u5272\u7684\u5ba2\u6236\u9ad4\u9a57\u662f\u4ed6\u5011\u7684\u524d 5 \u5927\u696d\u52d9\u6311\u6230\u4e4b\u4e00\u3002<\/p>\n<p>\u5ba2\u6236\u9700\u8981\u6301\u7e8c\u6e9d\u901a\uff0c\u77ad\u89e3\u4ed6\u5011\u8207\u516c\u53f8\u4e92\u52d5\u7684\u65b9\u5f0f\u662f\u5426\u6eff\u8db3\u5176\u9700\u6c42\u3002 \u00a0\u5c0d\u65bc\u8a31\u591a\u7d44\u7e54\uff0c\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6236\u9ad4\u9a57 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u5f9e\u806f\u7d61\u4e2d\u5fc3\u958b\u59cb\uff0c\u53ef\u80fd\u662f\u552f\u4e00\u7684\u806f\u7d61\u9ede\u3002 \u5c0d\u65bc\u5176\u4ed6\u4eba\u800c\u8a00\uff0c\u806f\u7d61\u4e2d\u5fc3\u662f\u81ea\u52d5\u5316\u4e4b\u5f8c\u6700\u5f8c\u4e00\u500b\u4e92\u52d5\u9ede\u3002 \u4e0d\u7ba1\u600e\u6a23\uff0c\u516c\u53f8\u8207\u5ba2\u6236\u4e4b\u9593\u7684\u591a\u500b\u63a5\u89f8\u9ede\u5c07\u8de8\u8d8a\u591a\u500b\u7d44\u7e54\uff08\u4f8b\u5982\u92b7\u552e\u3001\u884c\u92b7\u548c\u5ba2\u6236\u670d\u52d9\uff09\u4e26\u8de8\u8d8a\u96fb\u5b50\u90f5\u4ef6\u3001\u7dda\u4e0a\u3001\u92b7\u552e\u4eba\u54e1\u548c\u5a92\u9ad4\u7b49\u591a\u500b\u7ba1\u9053\uff0c\u5f9e\u800c\u5efa\u7acb\u53ef\u80fd\u5c0e\u81f4\u4e0d\u4e00\u81f4\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco \u8207\u92b7\u552e\u5408\u4f5c\u5925\u4f34<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u8207 Selligent \u5df2\u5354\u540c\u5de5\u4f5c\uff0c\u5c07\u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u5e36\u7d66\u6211\u5011\u7684\u5ba2\u6236\u3002\u00a0 \u4f5c\u70ba Cisco Solutions Plus \u5408\u4f5c\u5925\u4f34\u751f\u614b\u7cfb\u7d71\u7684\u4e00\u90e8\u5206\uff0cSelligent \u5229\u7528\u5229\u7528\u5ba2\u6236\u901a\u7528\u8a2d\u5b9a\u6a94\u63d0\u4f9b\u8cc7\u6599\u9a45\u52d5\u9ad4\u9a57\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u4f7f Cisco \u5ba2\u6236\u7372\u5f97\u80fd\u529b\u3002 \u6b64\u5408\u4f5c\u5c07\u63a8\u52d5\u9023\u63a5\u548c\u544a\u77e5\u591a\u901a\u9053\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4f7f\u516c\u53f8\u80fd\u5920\u9054\u5230\u5168\u65b0\u5c64\u7d1a\u7684\u667a\u6167\u578b\u5ba2\u6236\u7ba1\u7406\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"HTTPs:\/\/use.webex.com\/customer-experience-webinar\"><\/a> \u52a0\u5165\u6211\u5011\uff0c5 \u6708 20 \u65e5\u4e0a\u5348 11\uff1a00 PT\/\u4e0b\u5348 2\uff1a00 \u8207\u6211\u5011\u4e00\u8d77\u958b\u6703\uff0c\u8207 ZK \u7814\u7a76\u5718\u968a\u7684\u4e3b\u8981\u5206\u6790\u8005\uff0c\u8a0e\u8ad6\u4f01\u696d\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u3001\u63d0\u4f9b\u66f4\u597d\u670d\u52d9\u3001\u63d0\u9ad8\u4ee3\u7406\u751f\u7522\u529b\u4ee5\u53ca\u964d\u4f4e\u806f\u7d61\u4e2d\u5fc3\u904b\u4f5c\u958b\u92b7\u7684\u591a\u7a2e\u65b9\u5f0f\uff0c\u4ee5\u8aac\u660e\u63a8\u52d5\u8f49\u63db\uff0c\u589e\u52a0\u6536\u76ca\u548c\u5fe0\u8aa0\u5ea6\u3002<\/p>\n<p>\u5728\u7db2\u8def\u7814\u8a0e\u6703\u4e2d\uff0c\u6211\u5011\u5c07\u63a2\u8a0e\uff1a<\/p>\n<ul>\n<li>\u5982\u4f55\u7372\u5f97\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u7684\u7aef\u5c0d\u7aef\u8996\u5716<\/li>\n<li>\u5982\u4f55\u8b93\u60a8\u7684\u54e1\u5de5\u6539\u9032\u4ea4\u53c9\u92b7\u552e\u8207\u5411\u4e0a\u92b7\u552e\u7684\u6a5f\u6703<\/li>\n<li>\u5982\u4f55\u8207\u5ba2\u6236\u5efa\u7acb\u95dc\u9589\u8ff4\u5708\u7684\u610f\u898b\u56de\u994b\u53c3\u8207\uff0c\u4ee5\u89e3\u6c7a\u554f\u984c\u4e26\u6e1b\u5c11\u6d41\u5931<\/li>\n<li>\u5982\u4f55\u8f49\u63db\u5230\u80fd\u7522\u751f\u826f\u597d\u696d\u52d9\u6210\u679c\u7684\u4e3b\u52d5\u652f\u63f4\u6a21\u578b<\/li>\n<\/ul>\n<blockquote><p><a href=\"HTTPs:\/\/use.webex.com\/customer-experience-webinar\"><br \/>\n  <strong>\u7acb\u5373\u8a3b\u518a\u6211\u5011 45 \u5206\u9418\u7684\u7db2\u8def\u7814\u8a0e\u6703<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"https:\/\/use.webex.com\/customer-experience-webinar aligncenter wp-image-323076 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/ac2d633d-screen-shot-2020-05-13-at-7.27.36-am-1024x573.png\" alt=\"\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\" width=\"640\" height=\"358\" \/><\/p>\n<p>\u8acb\u52d9\u5fc5\u4e5f\u67e5\u770b\u9019\u4e9b\u8cc7\u6e90\uff1a<\/p>\n<ul>\n<li><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u77ad\u89e3\u6709\u95dc Webex \u9ad4\u9a57\u7ba1\u7406\u7684\u8cc7\u8a0a<\/a><\/li>\n<li>\u9032\u4e00\u77ad\u89e3\u66f4\u591a <a href=\"HTTPs:\/\/www.selligent.com\/cisco\">\u92b7\u552e\u8cc7\u8a0a<\/a><\/li>\n<li>\u8acb\u8a2a\u554f Cisco <a href=\"HTTPs:\/\/www.cisco.com\/go\/cc\">Contact Center \u89e3\u6c7a\u65b9\u6848<\/a> \u7db2\u7ad9\u3002<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\u9032\u4e00<\/strong>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u6b65\u77ad\u89e3 Webex \u9ad4\u9a57\u7ba1\u7406\uff1a AI \u652f\u63f4\u5168\u7a0b\u9ad4\u9a57\u5206\u6790\u8f49\u63db\u5ba2\u6236\u548c<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\">\u5ba2\u670d\u9ad4\u9a57Cisco \u5f9e\u5bb6\u5ead\u89e3\u6c7a\u65b9\u6848\u63a8\u51fa Webex \u9ad4\u9a57<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\">\u7ba1\u7406\u300c\u54e1\u5de5\u7684\u8072\u97f3\u300d\u5de5\u4f5c\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff0c\u95dc\u65bc\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\uff1a \u4e94\u500b\u9ad8\u80fd\u5c08\u6848<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ZK \u7814\u7a76\u3001Cisco \u8207 Selligent \u63a2\u8a0e\u516c\u53f8\u5982\u4f55\u4e3b\u52d5\u6539\u9032\u5ba2\u6236\u9ad4\u9a57\uff0c\u5176\u53ef\u5b8c\u5168\u77ad\u89e3\u5ba2\u6236\u9ad4\u9a57\u7684\u6240\u6709\u65b9\u9762\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1574],"tags":[8158,4278],"class_list":["post-387073","post","type-post","status-publish","format-standard","hentry","category-8011","category-1574","tag-call-center-zh-hant","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a Cisco \u8207\u92b7\u552e\u90e8\u63d0\u4f9b\u5b8c\u6574\u7684\u5ba2\u6236\u9ad4\u9a57\u8996\u5716 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, 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content=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-13T13:18:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/collaboration\\\/hybrid-work\\\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/collaboration\\\/hybrid-work\\\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\\\/\"},\"author\":{\"name\":\"Vinod Muthukrishnan\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/e6bea11eea1f62ad67ea7bba07a7d63d\"},\"headline\":\"\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a Cisco 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