{"id":387097,"date":"2020-04-21T07:23:34","date_gmt":"2020-04-21T14:23:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e8%88%87-google-cloud-%e7%9a%84%e5%90%88%e4%bd%9c%e5%a4%a5%e4%bc%b4%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%9b%9e%e6%87%89%e8%a8%88%e7%95%ab\/"},"modified":"2020-04-21T07:23:34","modified_gmt":"2020-04-21T14:23:34","slug":"cisco-%e8%88%87-google-cloud-%e7%9a%84%e5%90%88%e4%bd%9c%e5%a4%a5%e4%bc%b4%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%9b%9e%e6%87%89%e8%a8%88%e7%95%ab","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/cisco-%e8%88%87-google-cloud-%e7%9a%84%e5%90%88%e4%bd%9c%e5%a4%a5%e4%bc%b4%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%9b%9e%e6%87%89%e8%a8%88%e7%95%ab\/","title":{"rendered":"Cisco \u8207 Google Cloud \u7684\u5408\u4f5c\u5925\u4f34\u63d0\u4f9b Contact Center AI \u5feb\u901f\u56de\u61c9\u8a08\u756b"},"content":{"rendered":"<p>\u7531\u65bc\u8207\u76ee\u524d\u72c0\u6cc1\u76f8\u95dc\u7684\u5ba2\u6236\u67e5\u8a62\u610f\u5916\u589e\u52a0\uff0c\u5168\u7403\u7684\u516c\u53f8\u90fd\u53d7\u5230\u6311\u6230\u3002 \u00a0<a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u6240\u6709\u884c\u696d\u7684\u8a31\u591a\u806f\u7d61\u4e2d\u5fc3\u5ba2\u6236\u7684\u4e92\u52d5\u91cf\u5df2\u52a0\u500d\uff0c\u751a\u81f3\u63d0\u9ad8\u4e09\u500d\uff0c\u9019\u4e9b\u884c\u696d\u5305\u62ec\u653f\u5e9c\u6a5f\u95dc\u3001\u91ab\u7642\u90e8\u9580\u3001\u516c\u53f8\u4ee5\u53ca\u53d7\u5168\u7403\u5371\u6a5f\u5f71\u97ff\u7684\u5176\u4ed6\u4f01\u696d\uff0c\u4f8b\u5982\u5dee\u65c5\u3001\u91d1\u878d\u670d\u52d9\u53ca\u96f6\u552e\u3002<\/p>\n<p>\u4e0d\u50c5\u4e92\u52d5\u91cf\u589e\u52a0\uff0c\u800c\u4e14\u516c\u53f8\u5728\u696d\u52d9\u904b\u4f5c\u65b9\u5f0f\u4e0a\u4e5f\u9047\u5230\u5927\u91cf\u5e72\u64fe\uff0c\u5f9e\u555f\u7528\u9060\u7aef\u54e1\u5de5\u5230\u5be6\u65bd\u5176\u5b83\u5f62\u5f0f\u7684\u81ea\u52a9\u5f0f\u81ea\u52d5\u5316\u4ee5\u53ca\u4f7f\u7528\u667a\u6167\u578b\u6280\u8853\u56de\u61c9\u5ba2\u6236\u7684\u65b0\u65b9\u5f0f\u3002<\/p>\n<p>Cisco \u5df2\u8207 Google Cloud \u5408\u4f5c\u63d0\u4f9b\u4e00\u7a2e\u89e3\u6c7a\u65b9\u6848\uff0c\u5b83\u4f7f\u5feb\u901f\u90e8\u7f72\u865b\u64ec\u52a9\u7406\u66f4\u5bb9\u6613\u3001\u8aac\u660e\u8f49\u79fb\u50b3\u5165\u4e92\u52d5\u5230\u806f\u7d61\u4e2d\u5fc3\u3001\u63d0\u4f9b\u66f4\u5feb\u7684\u670d\u52d9\uff0c\u4e26\u900f\u904e\u804a\u5929\u6216\u8a9e\u97f3\u63d0\u4f9b\u7c21\u55ae\u7684\u4ea4\u8ac7\u81ea\u52a9\u670d\u52d9\u9078\u9805\u5168\u5929\u5019\u8655\u7406\u5ba2\u6236\u652f\u63f4\u3002<\/p>\n<blockquote>\n<h3>\u6b64 Contact Center AI \u5feb\u901f\u56de\u61c9\u865b\u64ec\u4ee3\u7406\u7a0b\u5f0f\u5df2\u4e8e 2020 \u5e74 7 \u6708 31 \u65e5\u7d50\u675f\u3002 \u82e5\u8981\u9032\u4e00Cisco Webex Contact Center AI \u89e3\u6c7a\u65b9\u6848\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u6211\u5011\u7684\u7db2\u7ad9 <\/a><\/h3>\n<\/blockquote>\n<h2><span><br \/>\n  <strong>Contact Center AI \u5feb\u901f\u56de\u61c9\u865b\u64ec\u4ee3\u7406 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5feb\u901f\u56de\u61c9\u865b\u64ec\u4ee3\u7406\u5957\u88dd\u7a0b\u5f0f\u62ec Cisco \u7684\u865b\u64ec\u52a9\u7406\u529f\u80fd\uff0c\u7528\u65bc\u8a9e\u97f3\u548c\u804a\u5929\uff0c\u4f7f\u7528 Google \u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3 AI \u6280\u8853\u63d0\u4f9b\u667a\u6167\uff08AI\uff09\u652f\u63f4\u3002<\/p>\n<p>\u865b\u64ec\u52a9\u7406\u5c0d\u65bc\u5ba2\u6236\u548c\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u6709\u5f88\u591a\u597d\u8655\u3002 \u667a\u6167\u865b\u64ec\u52a9\u7406\u53ef\u4ee5\u77ad\u89e3\u547c\u53eb\u8005\u9867\u616e\u7684\u554f\u984c\u3001\u4f5c\u51fa\u76f8\u61c9\u7684\u56de\u61c9\uff0c\u6216\u5728\u5fc5\u8981\u6642\u5c07\u5176\u8def\u7531\u81f3\u4eba\u54e1\u4ee3\u7406\u3002 \u5b83\u9084\u53ef\u7528\u65bc\u9810\u5148\u9650\u5b9a\u901a\u8a71\uff0c\u7136\u5f8c\u518d\u9032\u5165\u60a8\u7684\u4eba\u985e\u4ee3\u7406\u3002<\/p>\n<p>\u66f4\u597d\u7684\u806f\u7d61\u4eba\u8cc7\u683c\u8a8d\u5b9a\u4f7f\u7d44\u7e54\u80fd\u5920\u53ca\u6642\u56de\u61c9\u50b3\u5165\u7684\u67e5\u8a62\uff0c\u4f7f\u60a8\u7684\u5ba2\u6236\u80fd\u5920 24\/7 \u5b58\u53d6\u60a8\u7684\u696d\u52d9\uff0c\u4e26\u6e1b\u5c11\u7c21\u55ae\u8acb\u6c42\u7684\u7b49\u5f85\u6642\u9593\uff0c\u540c\u6642\u6e1b\u5c11\u4f86\u81ea\u5ba2\u670d\u4eba\u54e1\u67d0\u4e9b\u8ca0\u8f09\u3002 \u56e0\u6b64\uff0c\u4ee3\u7406\u53ef\u4ee5\u8207\u5ba2\u6236\u82b1\u9069\u7576\u7684\u6642\u9593\u9032\u884c\u66f4\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u4ee5\u8aac\u660e\u4ed6\u5011\u7b2c\u4e00\u6b21\u89e3\u6c7a\u806f\u7d61\u554f\u984c\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u89e3\u6c7a\u65b9\u6848\u4eae\u9ede<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Google Cloud \u548c Cisco \u5354\u540c\u5de5\u4f5c\u4ee5\u78ba\u4fdd Contact Center AI \u5b8c\u5168\u6574\u5408\uff0c\u9019\u6a23\u5ba2\u6236\u5c31\u53ef\u4ee5\u5feb\u901f\u555f\u52d5\u865b\u64ec\u52a9\u7406\uff08\u901a\u5e38\u5728 2 \u5468\u5167\uff09\u3002<\/li>\n<li>\u5728 2020 \u5e74 7 \u6708 31 \u65e5\u81f3 2020 \u5e74 7 \u6708 31 \u65e5\uff0c\u9069\u7528\u4e8e\u5168\u7403\u7b26\u5408\u8cc7\u683c\u7684 Cisco Contact Center \u5ba2\u6236\u3002<\/li>\n<li>\u5354\u52a9\u5ba2\u6236\u548c\u5408\u4f5c\u5925\u4f34\u7684\u6a94\u548c\u6307\u5357<\/li>\n<li>\u5ba2\u6236\u53ef\u4ee5\u4f7f\u7528\u53ef\u81ea\u8a02\u7684\u7bc4\u672c\u5feb\u901f\u5165\u9580 &#8211; \u4f7f\u7528 COVID-19 \u865b\u64ec\u4ee3\u7406\u6216\u4e00\u822c\u5e38\u898b\u554f\u984c\u53ca\u89e3\u7b54\u7bc4\u672c\u3002 Verily COVID-19 \u7bc4\u672c\u63d0\u4f9b COVID-19 \u7684\u76ee\u524d\u8cc7\u8a0a\uff0c\u5305\u62ec\u5e38\u898b\u554f\u984c\u53ca\u516c\u5171\u91ab\u7642\u6a5f\u69cb\u63d0\u4f9b\u6700\u65b0\u7684\u6307\u5f15\u3002<\/li>\n<\/ul>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5feb\u901f\u90e8\u7f72 Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u9084\u5728\u70ba\u9700\u8981 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\"><\/a> \u806f\u7d61\u4e2d\u5fc3\u7684\u7d44\u7e54\u63d0\u4f9b\u5feb\u901f\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u3002 \u5728\u6700\u591a\u4e94\u5929\u5167\uff0cWebex Contact Center \u4e0a\u5c31\u53ef\u4ee5\u70ba\u6700\u591a 1000 \u500b\u4e26\u884c\u4ee3\u7406\u7684\u4f01\u696d\u90e8\u7f72\u4e00\u500b\u5b89\u5168\u3001\u53ef\u5347\u7d1a\u7684\u539f\u751f\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u95dc\u9589\u60f3\u6cd5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5982\u4eca\u7684\u5be6\u5883\u52a0\u5f37\u4e86\u696d\u52d9\u6301\u7e8c\u6027\u898f\u5283\u7684\u91cd\u8981\u6027\uff0c\u4ee5\u53ca\u8abf\u6574\u5ba2\u670d\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u7684\u91cd\u8981\u6027\uff0c\u8a72\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u5229\u7528 AI \u7684\u529b\u91cf\u7c21\u5316\u806f\u7d61\u4eba\u8cc7\u683c\u8a8d\u5b9a\u3001\u901a\u8a71\u8655\u7406\u4ee5\u53ca\u6539\u5584\u5ba2\u670d\u548c\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u6211\u5011\u7684\u60f3\u6cd5\u8207\u6211\u5011\u6240\u6709\u7684\u5ba2\u6236\u4ee5\u53ca\u90a3\u4e9b\u88ab\u5f71\u97ff\u7684\u5ba2\u6236\u662f\u4e00\u8d77\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u9032\u4e00<\/strong>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u6b65\u77ad\u89e3\u7d66\u6211\u5011\u7684\u5ba2\u6236\u7684\u8a0a\u606f\uff1a \u60a8\u7684\u4ee3\u7406\u53ef\u4ee5\u5728\u5bb6\u4f7f\u7528 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u5de5\u4f5cCisco \u5ba3\u4f48\u300c\u5728\u5bb6\u5de5\u4f5c\u300dWebex Contact Center \u5feb\u901f\u90e8\u7f72<\/a>  <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/cisco-webex%ef%bc%9a-%e5%9c%a8%e6%ad%a4%e5%89%8d%e6%89%80%e6%9c%aa%e6%9c%89%e7%9a%84%e6%99%82%e5%88%bb%e7%82%ba%e5%ae%a2%e6%88%b6%e6%8f%90%e4%be%9b%e6%94%af%e6%8f%b4\/\">Cisco Webex\uff1a \u5728\u524d\u6240\u672a\u6709\u7684\u6642\u9593<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u652f\u63f4\u5ba2\u6236Cisco Contact Center \u7522\u54c1\u7fa4\u7d44\uff1a \u4f7f\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u767c\u751f\u9769\u547d<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center \u865b\u64ec\u52a9\u7406\u89e3\u6c7a\u65b9\u6848\u7531 Google \u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3 AI \u63d0\u4f9b\uff0c\u53ef\u81ea\u52d5\u5316\u5165\u7ad9\u6d41\u91cf\u4e26\u6539\u5584\u5728\u5371\u6a5f\u6642\u671f\u5ba2\u6236\u9ad4\u9a57\u3002 <\/p>\n","protected":false},"author":5501,"featured_media":414886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011],"tags":[8158,8158,10983,4755,1825,10983,4584],"class_list":["post-387097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","tag-call-center-zh-hant","tag-10983","tag-4755","tag-1825","tag-4584"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u8207 Google Cloud \u7684\u5408\u4f5c\u5925\u4f34\u63d0\u4f9b Contact Center AI \u5feb\u901f\u56de\u61c9\u8a08\u756b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u8207 Google Cloud \u7684\u5408\u4f5c\u5925\u4f34\u63d0\u4f9b Contact Center AI \u5feb\u901f\u56de\u61c9\u8a08\u756b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco Contact Center \u865b\u64ec\u52a9\u7406\u89e3\u6c7a\u65b9\u6848\u7531 Google \u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3 AI \u63d0\u4f9b\uff0c\u53ef\u81ea\u52d5\u5316\u5165\u7ad9\u6d41\u91cf\u4e26\u6539\u5584\u5728\u5371\u6a5f\u6642\u671f\u5ba2\u6236\u9ad4\u9a57\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-21T14:23:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n<script type=\"application\/ld+json\" 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