{"id":387110,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e5%be%9e%e5%ae%b6%e5%ba%ad%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e6%8e%a8%e5%87%ba-webex-%e9%ab%94%e9%a9%97%e7%ae%a1%e7%90%86%e3%80%8c%e5%93%a1%e5%b7%a5%e7%9a%84%e8%81%b2%e9%9f%b3%e3%80%8d\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"cisco-%e5%be%9e%e5%ae%b6%e5%ba%ad%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e6%8e%a8%e5%87%ba-webex-%e9%ab%94%e9%a9%97%e7%ae%a1%e7%90%86%e3%80%8c%e5%93%a1%e5%b7%a5%e7%9a%84%e8%81%b2%e9%9f%b3%e3%80%8d","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e5%be%9e%e5%ae%b6%e5%ba%ad%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e6%8e%a8%e5%87%ba-webex-%e9%ab%94%e9%a9%97%e7%ae%a1%e7%90%86%e3%80%8c%e5%93%a1%e5%b7%a5%e7%9a%84%e8%81%b2%e9%9f%b3%e3%80%8d\/","title":{"rendered":"Cisco \u5f9e\u5bb6\u5ead\u89e3\u6c7a\u65b9\u6848\u63a8\u51fa Webex \u9ad4\u9a57\u7ba1\u7406\u300c\u54e1\u5de5\u7684\u8072\u97f3\u300d\u5de5\u4f5c"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\u6642\u5982\u4f55\u7ba1\u7406\uff1f<\/strong><br \/>\n<\/span><\/h2>\n<p>\u73fe\u5728\uff0c\u6211\u5011\u4e2d\u7684\u8a31\u591a\u4eba\u6b63\u5728\u500b\u4eba\u53ca\u5c08\u696d\u4e0a\u5c0e\u904e\u65b0\u9818\u57df\u3002 \u6211\u5011\u7684\u5ba2\u6236\u6b63\u5728\u9069\u61c9\u65b0\u7684\u5de5\u4f5c\u6642\u9593\u3001\u8f03\u9577\u7684\u905e\u9001\u548c\u7b49\u5f85\u6642\u9593\uff0c\u4ee5\u53ca\u65b0\u7684\u670d\u52d9\uff0c\u4f8b\u5982 curbside \u6311\u9078\u3002 \u6b64\u5916\uff0c\u5f88\u591a\u54e1\u5de5\u73fe\u5728\u5728\u5bb6\u5de5\u4f5c\uff0c\u6709\u4e9b\u54e1\u5de5\u662f\u7b2c\u4e00\u6b21\u5728\u5bb6\u5de5\u4f5c\uff0c\u9019\u5e36\u4f86\u4e86\u4ed6\u5011\u4ee5\u524d\u5f9e\u672a\u9047\u5230\u7684\u65b0\u6311\u6230\u3002\u00a0 \u5c0d\u65bc\u4e00\u7dda\u54e1\u5de5\uff08\u5982\u5ba2\u670d\u4e2d\u5fc3\u4ee3\u7406 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\uff09\u4e5f\u662f\u5982\u6b64<\/a> \u3002<\/p>\n<p>\u4f5c\u70ba\u8cc7\u6599\u4e2d\u5fc3\u4e3b\u7ba1\u6216\u806f\u7d61\u4e2d\u5fc3\u7d93\u7406\uff0c\u60a8\u662f\u5426\u8003\u616e\u4e0b\u5217\u4e8b\u9805\uff1f<\/p>\n<ul>\n<li>\u60a8\u7684\u54e1\u5de5\u5982\u4f55\u9069\u61c9\u5728\u5bb6\u5de5\u4f5c \uff08\uff09\uff1f<\/li>\n<li>\u4ed6\u5011\u662f\u5426\u6295\u5165\u548c\u6fc0\u52f5\uff1f<\/li>\n<li>\u4ed6\u5011\u7684\u9996\u9801\u4e0a\u662f\u5426\u5177\u6709\u5c08\u7528\u7684\u5de5\u4f5c\u5340\uff0c\u4ee5\u7d66\u4e88\u5176\u79c1\u5bc6\u6027\uff1f<\/li>\n<li>\u662f\u5426\u6709\u8db3\u5920\u7684\u5bb6\u5ead\u5bec\u983b\u53ca\u76f8\u95dc\u670d\u52d9\uff1f<\/li>\n<li>\u4ed6\u5011\u5982\u4f55\u5728\u9700\u8981\u5354\u52a9\u6642\u8207\u5176\u4ed6\u540c\u4e8b\u5354\u4f5c\uff1f<\/li>\n<li>\u5982\u4f55\u5728\u5bb6\u5ead\u9078\u64c7\u5b50\u5c08\u6848\u6216\u70ba\u5176\u4ed6\u5bb6\u5ead\u6210\u54e1\u9078\u64c7\u670b\u53cb\u6642\u7ba1\u7406\u9019\u4e9b\u4eba\u54e1\uff1f<\/li>\n<li>\u60a8\u7684\u5718\u968a\u5982\u4f55\u9632\u6b62\u5176\u4ed6\u7d44\u7e54\u555f\u7528\u806f\u7528WWH\uff1f<\/li>\n<\/ul>\n<p>\u4ee5\u4e0b\u662f\u60a8\u7684\u7d44\u7e54\u53ef\u80fd\u8655\u7406\u4e4b\u6311\u6230\u7684\u4e00\u4e9b\u7bc4\u4f8b\u3002 \u540c\u6642\uff0c\u96a8\u8457\u5ba2\u6236\u67e5\u8a62\u7684\u589e\u52a0\uff0c\u60a8\u53ef\u4ee5\u60f3\u50cf\u60a8\u7684\u54e1\u5de5\u53ef\u80fd\u611f\u5230\u58d3\u529b\uff0c\u4ee5\u53ca\u9019\u53ef\u80fd\u5982\u4f55\u5f71\u97ff\u4ed6\u5011\u7684\u751f\u7522\u529b\u53ca\u6709\u6548\u670d\u52d9\u5ba2\u6236\u7684\u80fd\u529b\u3002 \u6839\u64da Cisco \u7684\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\"><\/a>\uff0c74% \u7684\u4f01\u696d\u540c\u610f\u4ee3\u7406\u9ad4\u9a57\u5177\u6709\u76f4\u63a5\u95dc\u806f\u6027\u4e26\u4e14\u5c0d\u5ba2\u6236\u9ad4\u9a57\u5177\u6709\u986f\u8457\u7684\u5f71\u97ff\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4f7f\u7528 Webex \u9ad4\u9a57\u7ba1\u7406\u76e3\u63a7\u54e1\u5de5\u7684\u9ad4\u9a57<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Webex Experience Management<\/a> \uff08\u524d\u7a31 CloudCherry\uff09\u662f Cisco \u7684\u65b0\u4e00\u4ee3\u5ba2\u6236\u9ad4\u9a57\u7ba1\u7406 \uff08CEM\uff09 \u89e3\u6c7a\u65b9\u6848\uff0c\u53ef\u6539\u5584\u5ba2\u6236\u548c\u54e1\u5de5\u7684\u9ad4\u9a57\uff0c\u5176\u65b9\u5f0f\u70ba\u6574\u500b\u5ba2\u6236\u9ad4\u9a57\u63d0\u4f9b\u66f4\u5927\u7684\u898b\u89e3\uff0c\u4e26\u8de8\u7d44\u7e54\u7684\u6240\u6709\u63a5\u89f8\u9ede\u5c0d\u83ef\u9019\u4e9b\u9ad4\u9a57\u3002 \u5b83\u53ef\u8b93\u60a8\u8f15\u9b06\u5730\u5efa\u7acb\u533f\u540d\u7dda\u4e0a\u54e1\u5de5\u554f\u5377\u8abf\u67e5\uff0c\u4ee5\u5206\u4eab\u4ed6\u5011\u7684\u300c\u5728\u5bb6\u5de5\u4f5c\u300d\u9ad4\u9a57\u3002 \u9019\u4f7f\u7d93\u7406\u548c\u4eba\u529b\u8cc7\u6e90\u5718\u968a\u80fd\u5920\u6d1e\u5bdf\u54e1\u5de5\u60c5\u7dd2\uff0c\u5f9e\u800c\u5728\u554f\u984c\u51fa\u73fe\u4e4b\u524d\uff0c\u901a\u904e\u6539\u9032\u4e26\u89e3\u6c7a\u5f71\u97ff\u5176\u5de5\u4f5c\u7684\u4efb\u4f55\u554f\u984c\uff0c\u5f9e\u800c\u76f8\u61c9\u63a1\u53d6\u884c\u52d5\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u76e3\u63a7\u60a8\u7684\u5ba2\u6236\u9ad4\u9a57<\/strong><br \/>\n<\/span><\/h2>\n<p>\u8b93\u6211\u5011\u4e0d\u8981\u5fd8\u8a18\u5ba2\u6236\u4e92\u52d5\u7684\u8b8a\u5316\u65b9\u5f0f\u3002 \u96a8\u8457\u5ba2\u6236\u7dda\u4e0a\u63a5\u89f8\u9ede\u589e\u52a0\uff0c\u4e26\u4e14\u60a8\u7684\u54e1\u5de5\u5728\u9060\u7aef\u5de5\u4f5c\uff0c\u4ed4\u7d30\u76e3\u63a7\u5ba2\u6236\u6b77\u7a0b\u5f88\u91cd\u8981\uff0c\u4ee5\u78ba\u4fdd\u5728\u9019\u95dc\u9375\u671f\u9593\u60a8\u4ecd\u7136\u7b26\u5408\u6240\u9700\u7684 CSAT \u6216 NPS \u5206\u6578\u3002 \u77ad\u89e3\u5982\u4f55\u4f7f\u7528 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Webex \u9ad4\u9a57\u7ba1\u7406\u57f7\u884c\u6b64\u5de5\u4f5c<\/a>\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4f7f\u7528 Cisco \u5b89\u5168\u6027\u4f86\u4fdd\u8b77\u9060\u7aef\u54e1\u5de5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u5bb6\u5de5\u4f5c\u7684\u54e1\u5de5\u53ef\u80fd\u6703\u5f15\u8d77\u65b0\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">\u5b89\u5168<\/a> \u8003\u616e\u3002 \u70ba\u4fdd\u8b77\u60a8\u7684\u696d\u52d9\u548c\u9060\u7aef\u54e1\u5de5\uff0cCisco \u63d0\u4f9b\u4e3b\u8981\u5b89\u5168\u6280\u8853\uff0c\u5c08\u70ba\u4fdd\u8b77\u9060\u7aef\u5de5\u4f5c\u8005\u800c\u8a2d\u8a08\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7e3d\u7d50<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u7684\u512a\u5148\u9806\u5e8f\u662f\u5354\u52a9\u6211\u5011\u7684\u5ba2\u6236\u505a\u597d\u6e96\u5099\u4e26\u96a8\u6642\u9069\u61c9\u8b8a\u5316\u4e2d\u7684\u696d\u52d9\u9700\u6c42\u3002 \u60a8\u7684\u54e1\u5de5\u5728\u8aac\u660e\u60a8\u4fdd\u6301\u5ba2\u6236\u6eff\u610f\u5ea6\u548c\u696d\u52d9\u6301\u7e8c\u6027\u65b9\u9762\u626e\u6f14\u8457\u95dc\u9375\u7684\u89d2\u8272\uff0c \u73fe\u5728\u6bd4\u4ee5\u5f80\u4efb\u4f55\u6642\u5019\u66f4\u91cd\u8981\u3002 \u00a0\u7576\u60a8\u95dc\u5fc3\u54e1\u5de5\u6642\uff0c\u60a8\u70ba\u5ba2\u6236\u800c\u5de5\u4f5c\u3002 \u4e26\u4e14\uff0c\u9019\u5c07\u5e36\u4f86\u66f4\u597d\u7684\u53c3\u8207\u5ea6\u3001\u66f4\u9ad8\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\u548c\u66f4\u597d\u7684\u696d\u52d9\u6210\u679c\u3002<\/p>\n<p><strong>\u9032\u4e00<\/strong>  \u77ad\u89e3\u66f4\u591a\u8cc7\u8a0a \u82e5\u8981\u77ad\u89e3\u5982\u4f55\u5728 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u4e0a\u8a2d\u5b9a\u9060\u7aef\u4ee3\u7406\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u90e8\u843d\u683c<\/a>\u3002<\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u6211\u5011\u7684\u96f2\u7aef\u578b Cisco Webex Contact Center \u5feb\u901f\u90e8\u7f72\u9060\u7aef\u4ee3\u7406\u8a08\u756b\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u90e8\u843d\u683c<\/a>\u3002<\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u8aac\u660e\u516c\u53f8\u53ca\u8a71\u52d9\u4e2d\u5fc3\u5728\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\u6642\u6aa2\u67e5\u54e1\u5de5\u7684\u4e00\u7cfb\u5217\u8cc7\u8a0a\u3002<\/p>\n","protected":false},"author":5507,"featured_media":387111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[4278],"class_list":["post-387110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5f9e\u5bb6\u5ead\u89e3\u6c7a\u65b9\u6848\u63a8\u51fa Webex \u9ad4\u9a57\u7ba1\u7406\u300c\u54e1\u5de5\u7684\u8072\u97f3\u300d\u5de5\u4f5c | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u5f9e\u5bb6\u5ead\u89e3\u6c7a\u65b9\u6848\u63a8\u51fa Webex \u9ad4\u9a57\u7ba1\u7406\u300c\u54e1\u5de5\u7684\u8072\u97f3\u300d\u5de5\u4f5c | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u8aac\u660e\u516c\u53f8\u53ca\u8a71\u52d9\u4e2d\u5fc3\u5728\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\u6642\u6aa2\u67e5\u54e1\u5de5\u7684\u4e00\u7cfb\u5217\u8cc7\u8a0a\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-30T17:52:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2113\" \/>\n\t<meta property=\"og:image:height\" content=\"1419\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Arvi Krishnaswamy\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arvi Krishnaswamy\" \/>\n<script type=\"application\/ld+json\" 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