{"id":387182,"date":"2020-04-07T08:29:23","date_gmt":"2020-04-07T15:29:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e7%9a%84-2020-%e5%85%a8%e7%90%83%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e5%95%8f%e5%8d%b7%e8%aa%bf%e6%9f%a5%e6%8f%ad%e7%a4%ba%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85\/"},"modified":"2020-04-07T08:29:23","modified_gmt":"2020-04-07T15:29:23","slug":"cisco-%e7%9a%84-2020-%e5%85%a8%e7%90%83%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e5%95%8f%e5%8d%b7%e8%aa%bf%e6%9f%a5%e6%8f%ad%e7%a4%ba%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e7%9a%84-2020-%e5%85%a8%e7%90%83%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e5%95%8f%e5%8d%b7%e8%aa%bf%e6%9f%a5%e6%8f%ad%e7%a4%ba%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85\/","title":{"rendered":"Cisco \u7684 2020 \u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5\u63ed\u793a\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005\u7684\u60f3\u6cd5"},"content":{"rendered":"

\u6211\u5011\u751f\u6d3b\u975e\u5e38\u5091\u51fa\uff01 \u76ee\u524d\u7684\u5168\u7403\u5371\u6a5f\u5df2\u7d93\u5c0d\u751f\u6d3b\u3001\u4f01\u696d\u4ee5\u53ca\u7576\u7136\u5c0d\u6211\u5011\u7684\u5ba2\u6236\u5177\u6709\u56b4\u91cd\u7684\u5f71\u97ff\u3002 \u516c\u53f8\u6b63\u5728\u76e1\u529b\u78ba\u4fdd\u54e1\u5de5\u5065\u5eb7\uff0c\u540c\u6642\u5c0b\u627e\u65b0\u65b9\u6cd5\u4f86\u7ba1\u7406\u4f86\u81ea\u5ba2\u6236\u7684\u6240\u6709\u63a5\u89f8\u9ede\u4e2d\u7684\u806f\u7d61\u4eba\u610f\u5916\u589e\u52a0\u7684\u554f\u984c\u3002 \u00a0\u806f\u7d61\u4e2d\u5fc3\u4f4d\u65bc\u9019\u500b\u65b0\u5be6\u5883\u7684\u4e2d\u5fc3\u3002<\/p>\n


\n \u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5<\/strong>
\n<\/span><\/h2>\n

\u56e0\u6b64\uff0c\u9019 \u8b93\u6211\u5011\u66f4\u6709\u5fc5\u8981\u5206\u4eab\u6211\u5011\u6700\u8fd1\u7684\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5\u4e2d\u7684\u95dc\u9375\u7d50\u679c<\/a>\u3002 \u6211\u5011\u8207\u5e02\u5834\u7814\u7a76\u516c\u53f8 Dynata \u5408\u4f5c\uff0c\u76ee\u6a19\u70ba 7 \u500b\u570b\u5bb6\/\u5730\u5340 700 \u500b\u806f\u7d61\u4e2d\u5fc3\u6c7a\u7b56\u8005\uff0c\u6db5\u84cb 10 \u591a\u500b\u5782\u76f4\u884c\u696d\u3002\u00a0 \u8a72\u554f\u5377\u8abf\u67e5\u767c\u73fe\u300c\u4e0d\u5e38\u898b\u7684\u77e5\u8b58\u300d\u73fe\u5728\u5c24\u5176\u76f8\u95dc\uff0c\u56e0\u70ba\u5be6\u9ad4\u806f\u7d61\u4e2d\u5fc3\u88ab\u95dc\u9589\uff0c\u8981\u6c42\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\uff0c\u4e26\u4e14\u8981\u6c42\u516c\u53f8\u4ee5\u65b0\u7684\u3001\u5275\u65b0\u7684\u65b9\u5f0f\u8ddf\u9032\u5ba2\u6236\u67e5\u8a62\u3002<\/p>\n

\u8acb\u89c0\u8cde\u6211\u5011\u7684 \u77ed\u8996<\/a> \u8996\uff0c\u5feb\u901f\u77ad\u89e3\u6211\u5011\u7684\u554f\u5377\u8abf\u67e5\u3002<\/p>\n


\n \u4e3b\u8981\u767c\u73fe<\/strong>
\n<\/span><\/h2>\n


\n \u96f2\u7aef\u8f49\u63db\u5b8c\u5168\u5b8c\u6210\u3002<\/strong>
\n<\/span> \u6211\u5011\u5f9e\u554f\u5377\u8abf\u67e5\u4e2d\u77ad\u89e3\u5230\uff0c62% \u8a08\u756b\u672a\u4f86 18 \u500b\u6708\u5be6\u65bd\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff0c\u4e26\u8cfc\u8cb7\u6211\u5011\u5728\u5e02\u5834\u4e2d\u6240\u770b\u5230\u7684\u5167\u5bb9\u3002\u00a0 \u6211\u5011\u8a8d\u70ba\uff0c\u4f7f\u7528 \u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3<\/a> \u5c07\u96a8\u8457 COVID-19 \u7684\u9032\u4e00\u6b65\u52a0\u901f\u63a1\u7528\uff08\u751a\u81f3\u8d85\u904e\u554f\u5377\u8abf\u67e5\u4e2d\u6355\u7372\u7684 62%\uff09\u3002 \u96f2\u7aef\u6709\u5f88\u591a\u597d\u8655\uff0c\u4f46\u8b93\u6211\u5011\u5f9e\u8003\u616e\u5230\u5168\u7403\u5371\u6a5f\u6700\u76f8\u95dc\u7684\u597d\u8655\u958b\u59cb\u3002 \u5feb\u901f\u653e\u5927\u548c\u7e2e\u5c0f\u7684\u80fd\u529b\u8207\u7576\u524d\u9700\u8981\u66f4\u591a\u4ee3\u7406\u5f9e\u7570\u5730\u5de5\u4f5c\u7684\u60c5\u6cc1\u76f8\u95dc\u3002 \u8a31\u591a\u516c\u53f8\u6b63\u5728\u806f\u7d61 Cisco <\/a> \uff0c\u5c0b\u6c42\u5feb\u901f\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\uff0c\u4ee5\u63d0\u4f9b\u53ea\u6709\u96f2\u7aef\u624d\u80fd\u63d0\u4f9b\u7684\u9748\u6d3b\u6027\u3001\u654f\u6377\u6027\u53ca\u696d\u52d9\u6301\u7e8c\u6027\u3002<\/p>\n


\n \u5c0d\u65bc\u806f\u7d61\u4e2d\u5fc3\u6c7a\u7b56\u8005\uff0c<\/strong> <\/span>\u5ba2\u6236\u9ad4\u9a57\u660e\u986f\u662f\u4e00\u500b\u6230\u7565\u512a\u5148\u5c08\u6848\u3002 \u6211\u5011\u8abf\u67e5\u7d71\u8a08\u8cc7\u6599\u8b49\u660e\u9019\u4e00\u9ede\uff0c\u8abf\u67e5\u7d71\u8a08\u8cc7\u6599\u986f\u793a\uff0c\u73fe\u5728\u8d85\u904e\u4e00\u534a\u7684\u4eba\u5831\u544a\u70ba\u5ba2\u6236\u9ad4\u9a57 \uff08\u5206\u516c\u53f8\uff09\u4e3b\u7ba1\uff0c\u9019\u4e00\u9ede\u5f9e\u50b3\u7d71\u7684\u5ba2\u670d\u4e2d\u5fc3\u5831\u544a\u7d50\u69cb\u4e2d\u5927\u5e45\u63d0\u5347\u3002 \u5728\u524d\u6240\u672a\u6709\u7684\u6642\u523b\uff0c\u6211\u5011\u770b\u5230\u5f88\u591a\u516c\u53f8\u6b63\u5728\u8f49\u63db\u5230\u300c\u5371\u6a5f\u6a21\u5f0f\u300d\uff0c\u4e26\u6642\u800c\u7121\u5f8c\u5730\u56de\u61c9\u5176\u5ba2\u6236\u3002 \u00a0\u7dda\u4e0a\u9810\u8a02\u7684\u5275\u9020\u8981\u6c42\u516c\u53f8 \u66f4\u65b0\u5176\u5ba2\u6236\u9ad4\u9a57\u63a5\u89f8\u9ede\uff0c\u4ee5\u53ca\u5be6\u65bd\u81ea\u52a9\u5f0f\u670d\u52d9\u9078\u9805\uff0c\u4ee5\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57<\/a> \u53ca\u696d\u52d9\u6210\u6548\u3002<\/p>\n


\n
\n
\n \"Cisco
\n <\/a>“\u8d7b\u7712\u6661\u75c4\u76c4 “\uff08AI\uff09 \u5c86<\/strong> <\/span> 80% \u7684\u554f\u5377\u8abf\u67e5\u88ab\u8abf\u67e5\u8005\u540c\u610f\u57fa\u65bc AI<\/a> \u7684\u81ea\u52d5\u5316\u548c\u804a\u5929\u6a5f\u5668\u4eba\u5c0d\u65bc\u512a\u5316\u5176\u806f\u7d61\u4e2d\u5fc3\u4f5c\u696d\u81f3\u95dc\u91cd\u8981\u3002 \u6211\u5011\u770b\u5230\u96a8\u8457\u76ee\u524d\u7684\u60c5\u6cc1\u4e00\u8d77\u64ad\u653e\u6b64\u8da8\u52e2\uff0c\u5176\u4e2d\u4f86\u81ea\u5ba2\u6236\u7684\u67e5\u8a62\u5df2\u589e\u52a0\u5230\u5982\u6b64\u5c64\u7d1a\uff0c\u4f5c\u70ba\u56de\u61c9\uff0c\u667a\u6167\u8a9e\u97f3\u52a9\u7406\u548c\u804a\u5929\u6a5f\u5668\u4eba\u6b63\u5728\u90e8\u7f72\u70ba\u4f86\u96fb\u8f49\u63a5\u7b56\u7565\u7684\u4e00\u90e8\u5206\uff0c\u4f7f\u901a\u8a71\u8ca0\u8f09\u66f4\u53ef\u7ba1\u7406\u4eba\u985e\u4ee3\u7406\u3002 \u6839\u64da\u6211\u5011\u7684\u554f\u5377\u8abf\u67e5\uff0c\u90e8\u7f72\u804a\u5929\u6a5f\u5668\u4eba\u6642\uff0c70% \u7684\u806f\u7d61\u4e2d\u5fc3\u9047\u5230\u8f03\u4f4e\u7684\u901a\u8a71\u91cf\u3002 \u8003\u616e\u5230\u5c07\u7c21\u55ae\u3001\u53ef\u91cd\u8907\u4e14\u4e0d\u592a\u6709\u5275\u610f\u7684\u67e5\u8a62\u59d4\u8a17\u7d66\u667a\u6167\u578b\u865b\u64ec\u4ee3\u7406\uff0c\u4ee5\u4fbf\u60a8\u7684\u4eba\u985e\u4ee3\u7406\u53ef\u4ee5\u82b1\u9069\u7576\u7684\u6642\u9593\u8207\u5ba2\u6236\u9032\u884c\u66f4\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u4ee5\u8aac\u660e\u4ed6\u5011\u89e3\u6c7a\u7b2c\u4e00\u500b\u806f\u7d61\u4eba\u7684\u554f\u984c\uff0c\u9019\u4e00\u9ede\u5341\u5206\u91cd\u8981\u3002<\/p>\n


\n \u4ee3\u7406\u9ad4\u9a57\u5c0d\u5ba2\u6236\u9ad4\u9a57\u6709\u76f4\u63a5\u7684\u5f71\u97ff\u3002 <\/strong>
\n<\/span>74% \u7684\u554f\u5377\u8abf\u67e5\u88ab\u8abf\u67e5\u8005\u540c\u610f\u6eff\u610f\u4ee3\u7406\u80fd\u5920\u5efa\u7acb\u6109\u5feb\u7684\u5ba2\u6236\u3002 \u6211\u5011\u77e5\u9053\u6280\u8853\u5728\u4ee3\u7406\u9ad4\u9a57\u548c\u5de5\u4f5c\u6eff\u610f\u5ea6\u65b9\u9762\u626e\u6f14\u8457\u975e\u5e38\u91cd\u8981\u7684\u89d2\u8272\u3002 \u56db\u5206\u4e4b\u4e09\u7684\u806f\u7d61\u4e2d\u5fc3\u4e3b\u7ba1\u8868\u793a\u6280\u8853\u548c\u6d41\u7a0b\u554f\u984c\u662f\u4ee3\u7406\u7684\u6700\u5927\u6311\u6230\u3002 \u9019\u4e00\u8da8\u52e2\u5c07\u88ab\u653e\u5927\uff0c\u73fe\u5728\u6bcf\u5929 \u6709\u66f4\u591a\u7684\u8cc7\u6e90\u5728\u5bb6<\/a> \u5de5\u4f5c\u3002 AI \u6280\u8853\u53ef\u7528\u65bc\u81ea\u52d5\u5316\u4e26\u6539\u9032\u6d41\u7a0b\uff0c\u4e26\u5373\u6642\u5411\u5ba2\u670d\u63d0\u4f9b\u9810\u5148\u586b\u5165\u7684\u56de\u61c9\uff0c\u5f9e\u800c\u5c07\u5176\u8f49\u8b8a\u70ba\u300c\u8d85\u7d1a\u4ee3\u7406\u300d\uff0c\u5354\u52a9\u4ed6\u5011\u66f4\u5feb\u5730\u5411\u6d88\u8cbb\u8005\u63d0\u4f9b\u56de\u7b54\uff0c\u540c\u6642\u63d0\u9ad8\u4ed6\u5011\u7684\u77e5\u8b58\u8207\u751f\u7522\u529b\u3002<\/p>\n


\n \u806f\u7d61\u4e2d\u5fc3\u4f9d\u8cf4\u4e3b\u984c\u5c08\u5bb6\uff08SME<\/span>\uff09\u3002 <\/strong>\u6709 2\/3 \u7684\u554f\u5377\u8abf\u67e5\u88ab\u8abf\u67e5\u8005\u5728\u5ba2\u6236\u4e92\u52d5\u671f\u9593\u4f7f\u7528\u4e2d\u5c0f\u578b\u4f01\u696d\u3002 \u9019\u662f\u696d\u52d9\u6210\u679c\u548c\u4ee3\u7406\u9ad4\u9a57\u7684\u4e00\u500b\u7a4d\u6975\u8da8\u52e2\u3002 \u4ee3\u7406\u50b3\u5165\u806f\u7d61\u4eba\u7684\u8907\u96dc\u6027\u662f\u516c\u53f8\uff0c\u56e0\u6b64\u52d9\u5fc5\u4e0d\u8981\u8207\u60a8\u7684\u7d44\u7e54\u5176\u4ed6\u4eba\u54e1\u9694\u96e2\u60a8\u7684\u8cc7\u6e90\uff08\u73fe\u5728\u5728\u5bb6\u5de5\u4f5c\uff09\u3002 70% \u7684\u554f\u5377\u8abf\u67e5\u88ab\u8abf\u67e5\u8005\u8868\u793a\uff0c\u7d44\u7e54\u4e4b\u9593\u7684\u6e9d\u901a\u6b20\u4f73\u662f\u4ed6\u5011\u7684\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684\u4e00\u500b\u56b4\u91cd\u554f\u984c\u3002\u00a0 \u9019\u4e00\u9ede\u8207\u8207\u516c\u53f8\u76ee\u9304\u3001\u5718\u968a\u3001\u50b3\u8a0a\u3001\u5c08\u5bb6\u77e5\u8b58\u67e5\u627e\u7a0b\u5f0f\u53ca\u5176\u4ed6\u901a\u8a0a\u5de5\u5177\u4e2d\u65b7\u95dc\u806f\u7684\u806f\u7d61\u4e2d\u5fc3\u6280\u8853\uff0c\u554f\u984c\u5c31\u66f4\u5927\u4e86\u3002<\/p>\n

\u76ee\u524d\u7684\u8da8\u52e2\u662f\u806f\u7d61\u4e2d\u5fc3\u5167\u7684\u6240\u6709\u5354\u4f5c\u529f\u80fd\u90fd\u5f97\u5230\u5145\u5206\u6574\u5408\uff0c\u4f7f\u4ee3\u7406\u80fd\u5920\u66f4\u65b9\u4fbf\u5730\u5b58\u53d6\u4f01\u696d\u5167\u7684\u6240\u6709\u8cc7\u6e90\u548c\u667a\u6167\uff0c\u5f9e\u800c\u4f7f\u4ed6\u5011\u80fd\u5920\u5373\u6642\u8f15\u9b06\u5730\u5c0b\u627e\u3001\u63a5\u89f8\u3001\u8aee\u8a62\u53ca\u8207\u4eba\u54e1\u5354\u4f5c\uff0c\u4ee5\u4fbf\u80fd\u53ca\u6642\u3001\u6e96\u78ba\u5730\u56de\u7b54\u7b2c\u4e00\u500b\u806f\u7d61\u4eba\u7684\u5ba2\u6236\u3002<\/p>\n


\n \u5b89\u5168\u6027\u548c\u5ba2\u6236\u8cc7\u6599\u96b1\u79c1\u6b0a\u662f\u806f\u7d61\u4e2d\u5fc3<\/strong> <\/span> \u7684\u6700\u5927\u6311\u6230\u3002 \u7576\u554f\u53ca\u6642\uff0c70% \u7684\u554f\u5377\u8abf\u67e5\u88ab\u8abf\u67e5\u8005\u5c07\u5b89\u5168\u6027\u548c\u96b1\u79c1\u8996\u70ba\u7b2c\u4e00\u9805\u6311\u6230\u3002 \u76ee\u524d\u7684\u60c5\u6cc1\u4f7f IT \u548c\u5b89\u5168\u5c0f\u7d44\u7a81\u7136\u611f\u5230\u75b2\u52de\uff0c\u56e0\u70ba\u57f7\u884c\u4ee5\u4e0b\u4efb\u52d9\uff1a\u70ba\u7570\u5730\u54e1\u5de5\u53ca\u5176\u88dd\u7f6e\u63d0\u4f9b\u652f\u63f4\uff0c\u6578\u91cf\u524d\u6240\u672a\u6709\u7684\u6578\u4f4d\u3002<\/a> \u9019\u5f37\u5316\u4e86\u8207\u65e8\u5728\u4fdd\u8b77\u5ba2\u6236\u96b1\u79c1\u4e26\u5141\u8a31\u54e1\u5de5\u96a8\u6642\u96a8\u5730\u8207\u5718\u968a\u53ca\u696d\u52d9\u904b\u4f5c\u4fdd\u6301\u806f\u7e6b\u7684\u6700\u65b0\u5b89\u5168\u6280\u8853\u7684\u91cd\u8981\u6027\u3002<\/p>\n


\n \u95dc\u9589\u60f3\u6cd5<\/strong>
\n<\/span><\/h2>\n

\u5982\u4eca\u7684\u65b0\u5be6\u5883\u5f37\u5316\u4e86\u696d\u52d9\u6301\u7e8c\u6027\u548c\u5f48\u6027\u898f\u5283\u7684\u91cd\u8981\u6027\uff0c\u4f7f\u806f\u7d61\u4e2d\u5fc3\u53ef\u5728\u672a\u9810\u671f\u7684\u5a01\u8105\u548c\u707d\u96e3\u6642\u523b\u4ee5\u6700\u5c11\u7684\u5e72\u64fe\u904b\u4f5c\u3002 \u96d6\u7136\u6b64\u6b21\u5371\u6a5f\u5e36\u4f86\u4e86\u8a31\u591a\u6311\u6230\uff0c\u540c\u6642\u4e5f\u5e36\u4f86\u4e86\u5177\u6709\u5275\u610f\u7684\u65b0\u6a5f\u6703\uff0c\u8b93\u6211\u5011\u5927\u5bb6\u627e\u5230\u66f4\u597d\u5730\u5408\u4f5c\u7684\u65b0\u65b9\u5f0f\uff0c\u4e26\u6539\u9032\u670d\u52d9\u5ba2\u6236\u7684\u65b9\u5f0f\u3002<\/p>\n

\u82e5\u8981\u67e5\u770b\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u554f\u5377\u8abf\u67e5\uff0c\u8acb\u524d\u5f80\uff1a <\/a> cisco.com\/go\/contactcentersurvey Cisco \u88ab\u8b58\u5225\u70ba Ar\u4ee5\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3 2020 \u5e74\u7684\u9818\u5c0e\u8005<\/strong>
\n<\/a><\/p>\n

\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd \u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n

\n

\u9032\u4e00<\/strong> \u77ad\u89e3\u66f4\u591a\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><\/p>\n

Cisco \u5ba3\u4f48\u5f9e\u5bb6\u5ead\u5de5\u4f5c Webex Contact Center \u5feb\u901f<\/a> \u90e8\u7f72\u4e00\u5247\u8a0a\u606f\u7d66\u6211\u5011\u7684\u5ba2\u6236\u60a8\u7684\u4ee3\u7406\u53ef\u4ee5\u5728\u5bb6\u4f7f\u7528 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848<\/a> Cisco Contact Center \u7522\u54c1\u7fa4\u7d44\u589e\u5f37\u4f7f\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u767c\u751f\u9769\u547d<\/a><\/p>\n

\u00a0 \t<\/p>\n","protected":false},"excerpt":{"rendered":"

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