{"id":387323,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e5%ae%a3%e4%bd%88%e3%80%8c%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9c%e3%80%8dwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"cisco-%e5%ae%a3%e4%bd%88%e3%80%8c%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9c%e3%80%8dwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e5%ae%a3%e4%bd%88%e3%80%8c%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9c%e3%80%8dwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2\/","title":{"rendered":"Cisco \u5ba3\u4f48\u300c\u5728\u5bb6\u5de5\u4f5c\u300dWebex Contact Center \u5feb\u901f\u90e8\u7f72"},"content":{"rendered":"<p>\u4e16\u754c\u5404\u5730\u7684\u8a31\u591a\u516c\u53f8\u8981\u6c42 <a href=\"https:\/\/www.webex.com\/webexremotework.html\"> <\/a>\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\uff0c\u751a\u81f3\u90a3\u4e9b\u5728\u4efb\u52d9\u95dc\u9375\u696d\u52d9\u529f\u80fd\uff08\u5982\u806f\u7d61\u4e2d\u5fc3\uff09\u4e2d\u5de5\u4f5c\u7684\u54e1\u5de5\u4e5f\u4e00\u6a23\u3002<\/p>\n<p>Cisco \u5ba2\u6236\u4e00\u76f4\u5229\u7528\u6211\u5011\u7684\u865b\u64ec\u806f\u7d61 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u4e2d\u5fc3\u53ca<\/a> \u9060\u7aef\u4ee3\u7406\u89e3\u6c7a\u65b9\u6848\u3002 \u5f88\u591a\u4eba\u6b63\u5728\u5c0b\u6c42\u5efa\u8b70\uff0c\u77ad\u89e3\u5982\u4f55\u64f4\u5145\u9019\u4e9b\u529f\u80fd\u4f9b\u4ee3\u7406\u548c\u76e3\u7763\u54e1\u5728\u5bb6\u5de5\u4f5c\u3002 \u4ed6\u5011\u6b63\u5728\u5c0b\u627e\u65b9\u6cd5\u4f86\u5feb\u901f\u56de\u61c9\u5ba2\u6236\u9867\u616e\u548c\u554f\u984c\uff0c\u540c\u6642\u4e3b\u52d5\u6e96\u5099\u5c0d\u696d\u52d9\u7684\u6f5b\u5728\u5f71\u97ff\u3002<\/p>\n<p>\u6709\u4e9b\u516c\u53f8\u9700\u8981\u65b0\u589e\u4e00\u500b\u984d\u5916\u7684\u806f\u7d61\u4e2d\u5fc3\u7cfb\u7d71\uff0c\u4ee5\u5f9e\u73fe\u6709\u7cfb\u7d71\u5206\u64d4\u901a\u8a71\u91cf\u3002\u00a0 \u5176\u4ed6\u516c\u53f8\u9700\u8981\u4e00\u500b\u4e0d\u9700\u8981 VPN \u7684\u5ba2\u670d\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\uff0c\u8b93\u4ee3\u7406\u5728\u5bb6\u5de5\u4f5c\u3002 \u6b64\u5916\uff0c\u9084\u6c92\u6709\u806f\u7d61\u4e2d\u5fc3\u7684\u516c\u53f8\u6b63\u5728\u5c0b\u6c42\u70ba\u5ba2\u6236\u63d0\u4f9b\u300c\u7dca\u6025\u71b1\u7dda\u300d\u4ee5\u8655\u7406\u7dca\u6025\u554f\u984c\u3002 \u9019\u4e9b\u9700\u6c42\u6b63\u5728\u8fc5\u901f\u589e\u52a0\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco \u5f9e\u5bb6\u5ead\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u8a08\u756b\u5de5\u4f5c<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-315547 size-medium\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1-300x230.png\" alt=\"Home.png \u54c1\u8cea\u97f3\u8a0a\u7684 5 \u5927\u8033\u6a5f\u529f\u80fd\" width=\"300\" height=\"230\" \/><br \/>\n<\/a>Cisco \u5ba3\u4f48\u63a8\u51fa\u5feb\u901f <a href=\"https:\/\/help.webex.com\/en-us\/926otw\/Webex-Contact-Center-Quick-Deployment-Solution-COVID-19-Response\">\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848<\/a> \uff0c\u4f7f\u7d44\u7e54\u5feb\u901f\u555f\u52d5\u8207\u904b\u4f5c\u3002\u00a0 \u5728\u6700\u591a\u4e94\u5929\u5167\uff0cWebex Contact Center \u4e0a\u5c31\u53ef\u4ee5\u70ba\u6700\u591a 1000 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u500b\u4e26\u884c\u4ee3\u7406\u7684\u4f01\u696d\u90e8\u7f72\u4e00\u500b\u5b89\u5168\u3001\u53ef\u5347\u7d1a\u7684\u539f\u751f\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848<\/a>\u3002<\/p>\n<p>\u89e3\u6c7a\u65b9\u6848\u5305\u62ec\u4ee3\u7406\u548c\u76e3\u7763\u54e1\u8edf\u9ad4\u3001PSTN\u5165\u547c\u53eb\u7684\u8def\u7531\uff0c\u4ee5\u53ca\u4e00\u7d44\u5f37\u5927\u7684\u591a\u901a\u9053\u3001\u8def\u7531\u548c\u5831\u544a\u529f\u80fd \u2013 \u6210\u529f\u57f7\u884c\u865b\u64ec\u806f\u7d61\u4e2d\u5fc3\u6240\u9700\u7684\u4e00\u5207\u3002<\/p>\n<p>\u56e0\u70ba\u5b83\u662f\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u6240\u4ee5\u652f\u63f4\u9700\u8981\u5728\u5bb6\u5de5\u4f5c\u7684\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\uff0c\u7121\u8ad6\u7aef\u9ede\u6216\u5be6\u9ad4\u4f4d\u7f6e\u5982\u4f55\u3002\u00a0 \u8a2d\u5b9a\u4ee3\u7406\u5728\u5bb6\u5de5\u4f5c\u5f88\u7c21\u55ae\u3002\u00a0\u00a0\u4ee3\u7406\u53ea\u9700\u76f4\u63a5\u64a5\u6253\u5bb6\u7528\u6216\u667a\u6167\u578b\u624b\u6a5f\uff0c\u6700\u597d\u662f\u4f7f\u7528\u8033\u6a5f\uff0c\u4ee5\u53ca\u5177\u6709\u700f\u89bd\u5668\u548c\u7db2\u969b\u7db2\u8def\u9023\u63a5\u7684\u96fb\u8166\u3002\u00a0\u00a0\u4e0d\u9700\u8981 VPN \u9023\u63a5\u3002 \u9019\u53ef\u78ba\u4fdd\u4ed6\u5011\u4fdd\u6301\u5b8c\u5168\u7684\u751f\u7522\u529b\u4e26\u8207\u5ba2\u6236\u53ca\u696d\u52d9\u5176\u4ed6\u4eba\u4fdd\u6301\u806f\u7e6b\u3002<\/p>\n<p><strong>\u8acb\u89c0\u8cde\u6211\u7684 <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6645358328811790336\/\">\u7c21\u77ed\u8996\u89bd<\/a> \uff0c\u4ee5\u5feb\u901f\u77ad\u89e3\u6211\u5011\u7684\u89e3\u6c7a\u65b9\u6848\u3002<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u9069\u7528\u4e8e Cisco Unified \u806f\u7d61\u4e2d\u5fc3 \u548c Express \u5ba2\u6236\u7684\u5feb\u901f\u8a2d\u5b9a<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4eca\u5929\uff0c\u5728\u6211\u5011\u7684\u806f\u7d61\u4e2d\u5fc3\u8cc7\u6e90\u4e2d\uff0c\u8d85\u904e 40% \u7684\u5ba2\u6236\u5df2\u6709\u5728\u5bb6\u5de5\u4f5c\u7684\u8a08\u756b\u3002 \u4ee5\u4e0b\u662f Unified <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">Contact Center Enterprise<\/a> \u548c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">Unified Contact Center Express<\/a> \u5ba2\u6236\u5982\u4f55\u5feb\u901f\u64f4\u5145\u6216\u555f\u52d5\u5176\u4ed6\u5728\u5bb6\u5de5\u4f5c\u7684\u8a71\u52d9\u4e2d\u5fc3\u54e1\u5de5\uff0c\u4ee5\u4fdd\u6301\u751f\u7522\u529b\u3002 \u5982\u9700\u5b8c\u6574\u7684\u8a2d\u5b9a\u6307\u793a\uff0c\u8acb\u95b1\u8b80 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u6211\u5011\u7684\u4e3b\u89e3\u6c7a\u65b9\u6848\u90e8\u7f72<\/a>\u6307\u5357\u3002<\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc\u4f01\u696d\u806f\u7d61Cisco Webex\u89e3\u6c7a\u65b9\u6848\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684<a href=\"https:\/\/help.webex.com\/en-us\/926otw\/\"> \u7c21\u5831\u3002<\/a><\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u5982\u4f55\u4f7f\u7528 Cisco Contact Center \u5167\u90e8\u90e8\u7f72\u5e73\u81fa\u8a2d\u5b9a\u9060\u7aef\u4ee3\u7406\uff0c\u8acb\u95b1\u8b80 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u6211\u5011\u7684\u5bb6\u5ead\u89e3\u6c7a\u65b9\u6848\u90e8\u7f72\u6307\u5357\u3002<\/a><\/p>\n<p><span><br \/>\n  <strong>\u60f3\u8981\u5982\u4f55\u4f7f\u7528 Webex \u555f\u7528\u9060\u7aef\u5de5\u4f5c\u5718\u968a\u55ce\uff1f <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">\u95b1\u8b80\u300a\u82f1\u570b\u6642\u5831\u300b\u4e2d\u6709\u95dc&#8217;\u63a5\u901a\u696d\u52d9\u300d\u7684\u7279\u7d04\u5831\u544a\uff0c\u4e26\u95b1\u8b80 Cisco Collaboration \u548c \u554f\u8207\u7b54 \u9ad8\u7d1a\u526f\u7e3d\u88c1\uff0c\u4ee5\u53ca Cisco Collaboration and \u554f\u8207\u7b54 \u7684\u526f\u7e3d\u88c1\u548c\u554f\u8207\u7b54 \u8207 Webex Teams \u7684\u526f\u7e3d\u88c1\u548c\u7e3d\u7d93\u7406\uff0c\u4ee5\u5206\u4eab\u6709\u95dc\u9060\u7aef\u5de5\u4f5c\u7684\u5c08\u5bb6\u63d0\u793a\u3002\u00a0<\/a><\/p>\n<p><strong>\u9032\u4e00<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u77ad\u89e3\u66f4\u591a\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u7d66\u6211\u5011\u7684\u5ba2\u6236\u7684\u8a0a\u606f\uff1a \u60a8\u7684\u4ee3\u7406\u53ef\u4ee5\u4f7f\u7528 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u5728\u5bb6\u5de5\u4f5c<\/a>  <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/cisco-webex%ef%bc%9a-%e5%9c%a8%e6%ad%a4%e5%89%8d%e6%89%80%e6%9c%aa%e6%9c%89%e7%9a%84%e6%99%82%e5%88%bb%e7%82%ba%e5%ae%a2%e6%88%b6%e6%8f%90%e4%be%9b%e6%94%af%e6%8f%b4\/\">Cisco Webex\uff1a \u5728\u524d\u6240\u672a\u6709\u7684\u6642\u9593<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u652f\u63f4\u5ba2\u6236Cisco Contact Center \u7522\u54c1\u7fa4\u7d44\uff1a \u4f7f\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u767c\u751f\u9769\u547d<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u63d0\u4f9b\u5feb\u901f\u90e8\u7f72\u548c\u9748\u6d3b\u7684\u689d\u6b3e\uff0c\u4f7f\u7d44\u7e54\u5728 5 \u5929\u5167\u80fd\u5920\u4f7f\u7528\u96f2\u7aef\u578b Webex Contact Center \u555f\u52d5\u8207\u904b\u4f5c\u3002  <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[8158,4278],"class_list":["post-387323","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center-zh-hant","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5ba3\u4f48\u300c\u5728\u5bb6\u5de5\u4f5c\u300dWebex Contact Center \u5feb\u901f\u90e8\u7f72 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u5ba3\u4f48\u300c\u5728\u5bb6\u5de5\u4f5c\u300dWebex Contact Center \u5feb\u901f\u90e8\u7f72 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u63d0\u4f9b\u5feb\u901f\u90e8\u7f72\u548c\u9748\u6d3b\u7684\u689d\u6b3e\uff0c\u4f7f\u7d44\u7e54\u5728 5 \u5929\u5167\u80fd\u5920\u4f7f\u7528\u96f2\u7aef\u578b Webex Contact Center \u555f\u52d5\u8207\u904b\u4f5c\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-13T17:28:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1-300x230.png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\\\/\"},\"author\":{\"name\":\"Omar Tawakol\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/68c83c0017430ff9b74b899e8245aa00\"},\"headline\":\"Cisco \u5ba3\u4f48\u300c\u5728\u5bb6\u5de5\u4f5c\u300dWebex Contact Center 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