{"id":387357,"date":"2020-02-19T05:45:16","date_gmt":"2020-02-19T13:45:16","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e6%82%a8%e7%9a%84-contact-center-%e6%98%af%e5%90%a6%e3%80%8c%e5%9c%a8%e5%8d%80%e5%9f%9f%e4%b8%ad%e3%80%8d%ef%bc%9f\/"},"modified":"2020-02-19T05:45:16","modified_gmt":"2020-02-19T13:45:16","slug":"%e6%82%a8%e7%9a%84-contact-center-%e6%98%af%e5%90%a6%e3%80%8c%e5%9c%a8%e5%8d%80%e5%9f%9f%e4%b8%ad%e3%80%8d%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%82%a8%e7%9a%84-contact-center-%e6%98%af%e5%90%a6%e3%80%8c%e5%9c%a8%e5%8d%80%e5%9f%9f%e4%b8%ad%e3%80%8d%ef%bc%9f\/","title":{"rendered":"\u60a8\u7684 Contact Center \u662f\u5426\u300c\u5728\u5340\u57df\u4e2d\u300d\uff1f"},"content":{"rendered":"<p><strong><br \/>\n  <span>\u7f8e\u570b\u6ce2\u58eb\u9813\u7684 1976 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\u9996\u6700\u5927\u8046<\/span>\u6700\u5927\u8046\u5ac6\u8046\u6700\u5927\u8046\u5ac6<span> \u56e0\u6b64\uff0c\u806f\u7d61 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u4e2d\u5fc3\u662f\u5426<\/a> \u591a\u65bc\u4e00\u7a2e\u611f\u89ba\uff1f<\/span><\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u662f\u7684\uff0c\u591a\u60f3\u4e00\u5207\uff01<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4f7f\u7528\u65b9\u5f0f\u901a\u5e38\u662f\u6307\u4e00\u500b\u6642\u9593\uff0c\u7576\u4e00\u5207\u7d50\u5408\u5230\u4e00\u8d77\uff0c\u4e26\u4e14\u51fa\u73fe\u6700\u4f73\u7d50\u679c\u6642\u3002 Buzz buzz\u6703\u7d93\u5e38\u4f7f\u7528\u300c\u5728\u5340\u57df\u4e2d\u300d\u3001\u300c\u71b1\u624b\u300d\uff0c\u5c24\u5176\u662f\u5728\u300c\u9032\u9053\u300d\u548c\u300c\u5927\u7403\u300d\u4e2d\uff0c\u5176\u4e2d\u4e00\u500b\u5ee3\u544a\u516c\u53f8\u7684\u8868\u73fe\u9ad8\u65bc\u9810\u671f\u3002 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\u7136\u800c\uff0c\u9664\u4e86\u97f3\u6a02\u4ee5\u5916\uff0c\u6211\u5011\u9084\u53ef\u4ee5\u5728\u5f88\u591a\u5730\u65b9\u627e\u5230\u548c\u8b58\u5225\u53ef\u91cd\u8907\u7684\u5716\u6848\uff0c\u4f8b\u5982\uff0c\u5728\u7e6a\u5716\u3001\u8a9e\u97f3\u3001\u6cb9\u6f06\u548c\u66f8\u5beb\u4e2d\uff0c\u90fd\u53cd\u6620\u97f3\u6a02\u7684\u7bc0\u594f\u3001\u79fb\u52d5\u548c\/\u6216\u8072\u97f3\u3002 \u5728\u6bcf\u4e00\u7a2e\u60c5\u6cc1\u4e0b\uff0c <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\"><\/a> \u4e00\u500b\u60f3\u6cd5\u3001\u4e00\u500b\u60f3\u6cd5\u91cd\u8907\u5efa\u7acb\u4e00\u500b\u53ef\u9810\u6e2c\u7684\u578b\u5f0f\uff0c\u5b83\u4ee5\u6211\u5011\u8aaa\u8a71\u3001\u884c\u70ba\u53ca\u79fb\u52d5\u65b9\u5f0f\u7684\u5be6\u5883\u51fa\u73fe\u3002 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\u6211\u5011\u7684\u89d2\u8272\u6703\u6539\u8b8a\u6211\u5011\u7684\u89d2\u8272\uff0c\u4e26\u5728\u6211\u5011\u7684\u65e5\u5e38\u5de5\u4f5c\u4e2d\u626e\u6f14\u8457\u986f\u8457\u7684\u89d2\u8272\u3002 \u6d3b\u52d5\u62d3\u5bec\u4e86\u6211\u5011\u53c3\u8207\u7684\u5e0c\u671b\uff0c\u64f4\u5c55\u6211\u5011\u5b78\u7fd2\u7684\u7126\u9ede\uff0c\u64f4\u5c55\u6211\u5011\u7684\u77e5\u8b58\u3001\u6280\u80fd\u4ee5\u53ca\u95dc\u4fc2\u3002 \u76f8\u53cd\u5730\uff0c\u9020\u6210\u8ca0\u9762\u60c5\u7dd2\u7684\u9ad4\u9a57\u6703\u7e2e\u5c0f\u6211\u5011\u7684\u7126\u9ede\uff0c\u4e26\u7d93\u5e38\u5f15\u767c\u4eba\u5011\u5c0d\u65bc\u756b\u9762\u5f37\u5927\u548c\u6301\u4e45\u614b\u5ea6\u7684\u64d4\u5fc3\u6642\u523b\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u771f\u76f8\u7684\u4e00\u523b <\/strong><br \/>\n<\/span><\/h2>\n<p>\u9019\u4e00\u9ede\u5728\u696d\u52d9\u4e2d\u540c\u6a23\u5982\u6b64\uff0c\u5c31\u5982\u6211\u5011\u500b\u4eba\u751f\u6d3b\u4e00\u6a23\u3002 \u6bd4\u65b9\u8aaa\uff0c\u60f3\u4e00\u60f3\u7576\u8655\u7406\u696d\u52d9\u6642\uff0c\u60a8\u4f5c\u70ba\u6d88\u8cbb\u8005\u6240\u64c1\u6709\u7684\u6642\u9593\u548c\u4e92\u52d5\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u6211\u5011\u7a31\u70ba\u806f\u7d61\u4e2d\u5fc3\u7684\u751f\u614b\u7cfb\u7d71\u901a\u5e38\u4ee3\u8868\u4f01\u696d\u6587\u5316 \uff0c \u9019\u662f\u4e00\u500b\u7368\u7279\u4f4d\u7f6e\uff0c\u5176\u4e2d\u4e92\u52d5\u6642\u523b\u6703\u5f62\u6210\u60c5\u7dd2\u3001\u614b\u5ea6\u548c\u9810\u8a2d\u6a21\u5f0f\uff0c\u9019\u5c07\u5f71\u97ff\u6211\u5011\u5efa\u7acb\u6709\u610f\u7fa9\u7684\u6c38\u4e45\u9ad4\u9a57\u7684\u6210\u529f\u3002 \u6b63\u5982\u5ba2\u6236\u9ad4\u9a57\u5c08\u696d\u4eba\u58eb\u5feb\u901f\u5f97\u77e5\uff0c\u806f\u7d61\u4e2d\u5fc3\u6700\u7d42\u6210\u70ba\u4f01\u696d\u4e2d\u53ef\u4ee5\u505a\u51fa\u6216\u7834\u58de\u54c1\u724c\u627f\u8afe\u7684\u5730\u65b9\uff0c\u7d93\u5e38\u5c0e\u81f4\u50b3\u7d71\u300c\u63a8\u85a6\u300d\u60c5\u7dd2\u7684\u4e00\u65b9\u6216\u53e6\u4e00\u65b9\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u60a8\u7684 Contact Center \u662f\u5426\u300c\u5728\u5340\u57df\u4e2d\uff1f\u300d <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6b78\u529f\u65bc\u65b0\u7684 AI \u6a21\u578b\uff0c\u806f\u7d61\u4e2d\u5fc3\u4e2d\u958b\u767c\u7684\u300c\u7bc0\u594f\u300d\u6216\u5be6\u5883\u6a21\u5f0f\u8b8a\u5f97\u66f4\u52a0\u53ef\u9810\u6e2c\u548c\u4e3b\u52d5\u3002 \u6839\u64da\u5ba2\u6236\u884c\u70ba\u3001\u74b0\u5883\u3001\u4eba\u54e1\u914d\u7f6e\u53ca\u696d\u52d9\u76ee\u6a19\u6240\u5b9a\u7fa9\u7684\u4e00\u7cfb\u5217\u898f\u5247\uff0c\u4f7f\u806f\u7d61\u4e2d\u5fc3\u54e1\u5de5\u80fd\u5920\u5b58\u53d6\u6700&#8221;\u4e0d\u5e38\u898b\u7684\u77e5\u8b58&#8221;\uff0c\u73fe\u5728\uff0c\u53ef\u4ee5\u4f7f\u7528\u7a4d\u6975\u6642\u523b\u4f5c\u70ba\u6210\u529f\u6848\u4f8b\u548c\u898b\u89e3\uff0c\u4f86\u5efa\u7acb\u4e00\u7a2e\u4ee5\u5ba2\u6236\u6210\u529f\u70ba\u7126\u9ede\u7684\u7bc0\u594f\u548c\u6a21\u5f0f\u3002<\/p>\n<p>\u7531\u65bc\u806f\u7d61\u4e2d\u5fc3 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\"><\/a> \u4e00\u76f4\u53d7\u96a8\u6a5f\u5ba2\u6236\u548c\u4ee3\u7406\u5230\u9054\u578b\u5f0f\u7684\u5f71\u97ff\uff0c\u4e0b\u4e00\u4ee3\u806f\u7d61\u4e2d\u5fc3\u5c07\u5177\u6709\u66f4\u591a\u63a7\u5236\u6746\uff0c\u4f7f\u300c\u5340\u57df\u300d\u4e2d\u7684\u4f5c\u696d\u66f4\u70ba\u5e38\u898b\u3002 \u6ce2\u58eb\u9813\u7684\u76f8\u7c3f\u4e0a\u7684\u53e6\u4e00\u500b\u9ede\u64ca\u6a19\u984c\u70ba\u300c\u601d\u7dad\u7684\u4e00\u500b\u7403\u300d\uff0c\u9019\u4e0d\u662f\u4e00\u7a2e\u610f\u5916\u7d50\u679c\u55ce\uff1f<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/go\/cc\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u9032\u4e00<\/strong>  <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u77ad\u89e3\u66f4\u591a\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">\u52a0\u5165\u6211\u5011\u7684\u5373\u6642\u7db2\u8def\u7814\u8a0e\u6703\uff1a Webex Contact Center EnterpriseCisco<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Contact Center \u7522\u54c1\u7fa4\u7d44\u4ecb\u7d39\uff1a \u5ba2\u6236\u8207\u4ee3\u7406\u9ad4\u9a57\u767c\u751f\u9769\u547d<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u52a0\u5165\u6211\u5011\u7684\u6309\u9700\u7db2\u8def\u7814\u8a0e\u6703\uff1a \u5c07 Contact Center 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