{"id":387545,"date":"2021-05-20T08:47:07","date_gmt":"2021-05-20T15:47:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%b0%87%e9%9b%b2%e7%ab%af%e6%9c%8d%e5%8b%99%e5%bc%95%e5%85%a5%e5%85%a7%e9%83%a8%e9%83%a8%e7%bd%b2%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/"},"modified":"2021-05-20T08:47:07","modified_gmt":"2021-05-20T15:47:07","slug":"%e5%b0%87%e9%9b%b2%e7%ab%af%e6%9c%8d%e5%8b%99%e5%bc%95%e5%85%a5%e5%85%a7%e9%83%a8%e9%83%a8%e7%bd%b2%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e9%9b%b2%e7%ab%af%e6%9c%8d%e5%8b%99%e5%bc%95%e5%85%a5%e5%85%a7%e9%83%a8%e9%83%a8%e7%bd%b2%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5c07\u96f2\u7aef\u670d\u52d9\u5f15\u5165\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6df7\u5408\u96f2\u7aef\u7b56\u7565 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6578\u5e74\u4ee5\u524d\uff0c\u7576\u806f\u7d61\u4e2d\u5fc3\u884c\u696d\u958b\u59cb\u8a0e\u8ad6\u96f2\u7aef\u662f\u806f\u7d61\u4e2d\u5fc3\u767c\u5c55\u4e2d\u7684\u4e0b\u4e00\u6b65\u6700\u5f8c\u4e00\u6b65\u6642\uff0c\u6709\u4e00\u4e9b\u7279\u5b9a\u597d\u8655\u9f13\u52f5\u4e86\u8a72\u8da8\u52e2\uff0c\u4f8b\u5982\u66f4\u5feb\u5730\u63d0\u4f9b\u9769\u65b0\u548c\u66f4\u65b0\u3002<\/p>\n<p>\u96d6\u7136\u96f2\u7aef\u578b\u8edf\u9ad4\u4ea4\u4ed8\u7684\u597d\u8655\u5f88\u5927\uff0c\u4f46\u8a31\u591a\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u4f01\u696d\u5ba2\u6236\u5c1a\u672a\u6e96\u5099\u597d\u5c07\u5176\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u8f49\u79fb\u7d66\u516c\u7528\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u4e26\u504f\u597d\u4e00\u500b\u9078\u9805\uff0c\u53ef\u7d66\u4ed6\u5011\u5e36\u4f86\u96f2\u7aef\u6280\u8853\u7684\u597d\u8655\uff0c\u540c\u6642\u4fdd\u8b77\u4ed6\u5011\u7684\u6295\u8cc7\u53ca\u5c0d\u66f4\u9ad8\u63a7\u5236\u3001\u90e8\u7f72\u9748\u6d3b\u6027\u548c\u5b89\u5168\u6027\u7684\u9700\u6c42\u3002<\/p>\n<p>Cisco \u610f\u8b58\u5230\u9019\u4e00\u9700\u6c42\uff0c\u4e00\u6bb5\u6642\u9593\u4ee5\u4f86\u4e00\u76f4\u652f\u63f4\u6df7\u5408\u96f2\u7aef\u7b56\u7565\u3002 \u6beb\u7121\u7591\u554f\uff0c\u67d0\u4e9b\u7279\u6027\u548c\u529f\u80fd\u6700\u9069\u5408\u5f9e\u96f2\u7aef\u63d0\u4f9b\uff0c\u5373\u4f7f\u5c0d\u65bc\u5167\u90e8\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u4e5f\u4e00\u6a23\u3002 \u7136\u800c\uff0c\u6211\u5011\u9700\u8981\u6700\u5927\u5316\u7684\u4e26\u4e0d\u53ea\u662f\u63d0\u4f9b\u6a21\u578b\uff0c\u800c\u662f\u6574\u9ad4\u4f7f\u7528\u8005\u9ad4\u9a57\u3002 \u4f5c\u70ba\u985e\u6bd4\uff0c\u60a8\u662f\u5426\u8a8d\u70ba\u5982\u679c\u667a\u6167\u578b\u624b\u6a5f\u662f\u7d14\u96f2\u7aef\u88dd\u7f6e\uff0c\u5c31\u80fd\u63d0\u4f9b\u5b83\u63d0\u4f9b\u7684\u9ad4\u9a57\uff1f \u53ef\u80fd\u4e0d\u6703\u3002 \u9019\u662f\u96fb\u8a71\u786c\u9ad4\u548c\u8edf\u9ad4\u7684\u6df7\u5408\u96f2\u7aef\u6027\u8cea\uff0c\u8207\u96f2\u7aef\u578b\u61c9\u7528\u7a0b\u5f0f\u4e00\u8d77\u5de5\u4f5c\uff0c\u53ef\u4ee5\u63d0\u4f9b\u4e16\u754c\u6240\u8ca2\u737b\u7684\u7121\u8207\u502b\u6bd4\u7684\u9ad4\u9a57\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4f5c\u696d\u6062\u5fa9\u7684\u7ba1\u7406\u589e\u5f37 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u8003\u616e\u5230\u9019\u4e00\u60f3\u6cd5\uff0c\u6211\u5011\u5df2\u5c07\u6df7\u5408\u96f2\u7aef\u7b56\u7565\u63d0\u9ad8\u4e86\u4e00\u500d\uff0c\u4ee5\u7d66\u96f2\u7aef\u6280\u8853\u5e36\u4f86\u597d\u8655\uff0c\u8b93\u4f01\u696d\u7ba1\u7406\u54e1\u6700\u95dc\u5fc3\u4e26\u589e\u5f37\u60a8\u7684\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u904b\u4f5c\u65b9\u5f0f\u3002<\/p>\n<p><span><br \/>\n  <strong>\u96f2\u7aef\u578b\u5347\u7d1a\u529f\u80fd<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u65b0\u7684\u52d5\u614b <span>   <strong>\u767c\u884c<\/strong> <\/span> \u7b56\u7565\u5c07\u70ba\u60f3\u8981\u77ad\u89e3\u6700\u65b0\u529f\u80fd\u7684\u5ba2\u6236\u6301\u7e8c\u63d0\u4f9b\u65b0\u529f\u80fd\u4f5c\u70ba\u8edf\u9ad4\u66f4\u65b0\u3002 \uff08\u504f\u597d\u4e0d\u983b\u7e41\u66f4\u65b0\u7684\u5ba2\u6236\u53ef\u4ee5\u7e7c\u7e8c\u4f7f\u7528\u9577\u671f\u767c\u884c\u7248\u672c\uff0c\u4f8b\u5982 12.5\uff09\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/bulletin-c25-744954.html\">\u65b0\u7684\u767c\u884c\u7b56\u7565<\/a> \u6a94\u8aac\u660e\u60a8\u6839\u64da\u9700\u6c42\u9078\u64c7\u6b63\u78ba\u7684\u767c\u884c\u985e\u578b\u3002<\/li>\n<li>\u4e00\u65e6 <span>   <strong>\u6709\u65b0\u7684<\/strong> <\/span> \u4fee\u88dc\u7a0b\u5f0f\u548c\u529f\u80fd\u53ef\u7528\uff0c\u5c31\u6703\u63a5\u6536\u81ea\u52d5\u66f4\u65b0\u901a\u77e5\u3002<\/li>\n<li><span><br \/>\n  <strong><\/strong> <\/span> \u5f9e\u96f2\u7aef\u8a17\u7ba1\u7684\u5b58\u653e\u5eab\u81ea\u52d5\u4e0b\u8f09\u8edf\u9ad4\u66f4\u65b0\u3002<\/li>\n<li>\u4f7f\u7528\u7c21\u55ae\u7684\u4e00 <span>   <strong> <\/strong><\/span> \u6309\u5f0f\u5347\u7d1a\u6307\u4ee4\uff0c\u4ee5\u6700\u5c0f\u5316\u505c\u6a5f\u6642\u9593\u53ca\u898f\u5283\u7dad\u8b77\u6642\u6bb5\u4f86\u5354\u8abf\u7aef\u5c0d\u7aef\u89e3\u6c7a\u65b9\u6848\u5347\u7d1a;\u60a8\u53ef\u4ee5\u9078\u64c7\u4f55\u6642\u9032\u884c\u66f4\u65b0\u3002<\/li>\n<li><span><br \/>\n  <strong>\u6b63\u5e38\u95dc\u6a5f<\/strong> <\/span> \u53ef\u8b93\u60a8\u5728\u4e0d\u9700\u8981\u8907\u96dc\u7dad\u8b77\u6642\u6bb5\u7684\u60c5\u6cc1\u4e0b\uff0c\u61c9\u7528\u5347\u7d1a\u7684\u56fa\u4ef6\u3001\u4f5c\u696d\u7cfb\u7d71\u5b89\u5168\u6027\u66f4\u65b0\u548c\u61c9\u7528\u7a0b\u5f0f\u4fee\u88dc\u7a0b\u5f0f\uff0c\u800c\u4e0d\u6703\u5f71\u97ff\u9032\u884c\u4e2d\u7684\u4f5c\u696d\u3002<\/li>\n<li>\u67e5\u770b<span>   <strong> \u5347\u7d1a\u9032\u5ea6\u6307\u793a\u5668\uff0c<\/strong> <\/span> \u4e26\u63a5\u6536\u5347\u7d1a\u6210\u529f\u8207\u5931\u6557\u7684\u96fb\u5b50\u90f5\u4ef6\u901a\u77e5\u3002<\/li>\n<li><span><br \/>\n  <strong>\u5347\u7d1a\u548c\u56de<\/strong> <\/span>\u5377\u671f\u9593\u81ea\u52d5\u9032\u884c\u76f8\u5bb9\u6027\u6aa2\u67e5\uff0c\u4ee5\u78ba\u4fdd\u6240\u6709\u5143\u4ef6\u76f8\u5bb9\u4ee5\u6700\u5c0f\u5316\u5347\u7d1a\u671f\u9593\u4e2d\u65b7\u7684\u98a8\u96aa\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-365957 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-300x140.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-768x359.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png 1024w\" alt=\"\u806f\u7d61\u4e2d\u5fc3\" width=\"640\" height=\"299\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <strong>\u7aef\u5c0d\u7aef\u806f\u7d61\u4e2d\u5fc3\u53ef\u898b\u5ea6<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u6211\u5011\u7684\u4f01\u696d\u89e3\u6c7a\u65b9\u6848\u73fe\u5728 <span>   <strong>\u539f\u751f\u5730\u8207 AppDynamics<\/strong> <\/span>\u6574\u5408\uff0c\u4ee5\u63d0\u4f9b\u589e\u5f37\u7684\u53ef\u670d\u52d9\u6027\uff0c\u5176\u5305\u542b\u8b66\u793a\u3001\u904b\u884c\u72c0\u6cc1\u5100\u8868\u677f\u53ca\u5c0d\u7e3e\u6548\u554f\u984c\u7684\u63d0\u524d\u5075\u6e2c\uff0c\u5f9e\u800c\u589e\u52a0\u6b63\u5e38\u57f7\u884c\u6642\u9593\u53ca\u696d\u52d9\u6301\u7e8c\u6027\u3002<\/li>\n<\/ul>\n<p><span><br \/>\n  <strong>\u5df2\u589e\u52a0\u898f\u6a21<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u73fe\u5728\uff0c\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3 <span>   <strong>\u53ef\u4ee5\u64f4\u5c55\u4ee5\u652f\u63f4\u591a\u9054 36\uff0c000<\/strong> <\/span> \u500b\u4e26\u884c\u4ee3\u7406\uff0c\u4ee5\u5bb9\u7d0d\u751a\u81f3\u6700\u5927\u7684\u4f01\u696d\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u589e\u5f37\u4ee3\u7406\u9ad4\u9a57<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u70ba\u6b64\u767c\u884c\u7248\u672c\u5efa\u7acb\u65b0\u529f\u80fd\u6642\uff0c\u6211\u5011\u4e5f\u4e00\u76f4\u5c07\u4ee3\u7406\u653e\u5728\u6700\u4e0a\u65b9;\u65e8\u5728\u8b93\u6bcf\u5929\u8b8a\u5f97\u8f15\u800c\u6613\u8209\uff0c\u8ce6\u4e88\u4ed6\u5011\u6210\u70ba\u8d85\u7d1a\u4ee3\u7406\u7684\u80fd\u529b\uff0c\u4e26\u63d0\u4f9b\u4ed6\u5011\u5728\u4efb\u4f55\u4f4d\u7f6e\u5de5\u4f5c\u6240\u9700\u7684\u5de5\u5177\u3002<\/p>\n<p><span><br \/>\n  <strong>AI \u63d0\u4f9b\u4ee3\u7406\u9ad4\u9a57 <\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li><span><br \/>\n  <strong>\u4ee3\u7406\u7b54\u6848<\/strong> <\/span>\u63d0\u4f9b AI \u6839\u64da\u4ee3\u7406\u8207\u4f86\u96fb\u8005\u4e92\u52d5\u63d0\u4f9b\u5373\u6642\u5efa\u8b70\u8207\u5efa\u8b70 \uff0c \u4f7f\u6bcf\u500b\u4ee3\u7406\u6210\u70ba\u8d85\u7d1a\u4ee3\u7406\u3002 \u5167\u5d4c\u5c0f\u5de5\u5177\u53ef\u63a5\u807d\u901a\u8a71\uff0c\u4e3b\u52d5\u63d0\u4f9b\u5efa\u8b70\u7684\u7b54\u6848\u8207\u77e5\u8b58\u578b\u6587\u7ae0\uff0c\u56e0\u6b64\u4ee3\u7406\u53ef\u4ee5\u82b1\u66f4\u5c11\u7684\u6642\u9593\u4f86\u641c\u5c0b\u7b54\u6848\uff0c\u800c\u82b1\u66f4\u591a\u7684\u6642\u9593\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6236\u670d\u52d9\u3002<\/li>\n<li>\u901a\u8a71 <span>   <strong>\u8a18\u9304 <\/strong> <\/span>\u5c0f\u5de5\u5177\u52d5\u614b\u5730\u5c07\u8a9e\u97f3\u5c0d\u8a71\u8f49\u63db\u70ba\u6587\u5b57\uff0c\u4ee5\u4fbf\u4ee3\u7406\u53ef\u5373\u6642\u67e5\u770b\uff0c\u4f9b\u53c3\u8003\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-365743\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-300x167.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-768x429.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png 1024w\" alt=\"\u901a\u8a71\u8a18\u9304\" width=\"640\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\u6e1b\u5c11\u61c9\u7528\u7a0b\u5f0f\u5207\u63db <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\u591a\u6a19\u7c64\u5c0f\u5de5\u5177<\/strong> <\/span>\u5728\u4ee3\u7406\u684c\u9762\u61c9\u7528\u7a0b\u5f0f\u4e2d\u63d0\u4f9b\u4e00\u500b\u591a\u529f\u80fd\u4ecb\u9762\uff0c\u5141\u8a31\u4ee3\u7406\u4ee5\u7c21\u6f54\u4e14\u6613\u65bc\u8a2a\u554f\u7684\u65b9\u5f0f\u67e5\u770b\u66f4\u591a\u8cc7\u8a0a\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u6311\u9078\u81ea\u5df1\u6700\u611b\u7684\u5de5\u4f5c\u6a21\u5f0f <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\u4ee3\u7406\u88dd\u7f6e<\/strong> <\/span> \u9078\u64c7\u5141\u8a31\u4ee3\u7406\u8de8\u591a\u500b\u88dd\u7f6e\u5171\u7528\u5176\u5206\u6a5f\uff0c\u4e26\u9078\u53d6\u4ed6\u5011\u5e0c\u671b\u4f7f\u7528\u4e4b\u88dd\u7f6e\u3002<\/li>\n<li>\u652f\u63f4\u9060\u7aef\u4ee3\u7406\u7121\u9700 <span>   <strong>\u900f\u904e VPN<\/strong> <\/span> \u9023\u63a5\u5373\u53ef\u767b\u9304\u684c\u9762\uff08\u9069\u7528\u4e8e\u65e9\u671f\u73fe\u5834\u8a66\u7528\uff09\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u7d66\u6bcf\u500b\u4eba\u5e36\u4f86\u597d\u8655 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href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/data-sheet-c78-744949.html\">\u8cc7\u6599\u624b\u518a<\/a>\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTP:\/\/www.cisco.com\/go\/cc\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u82e5\u8981\u7d50\u675f<\/strong>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\">\u4ee4\u4eba\u7070\u5fc3\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">\u6211\u5011\u9700\u8981\u4e00\u6bb5\u9023\u63a5\u6b77\u7a0bCisco + IMImobile\uff1a \u63d0\u4f9b\u5ba2\u6236\u9ad4\u9a57<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/changing-customer-experience-with-the-all-new-webex-contact-center-webinar\">\u7684\u672a\u4f86\uff0c\u4f7f\u7528\u5168\u65b0\u7684 Webex Contact Center [Webinar]<\/a>  <a href=\"HTTPs:\/\/www.appdynamics.com\/solutions\">\u4e00\u8d77\u6539\u9032\u5ba2\u6236\u9ad4\u9a57\uff0c\u4ee5 AppDynamics APM \u89e3\u6c7a\u65b9\u6848\u7591\u96e3\u6392\u89e3\u4f01\u696d\u61c9\u7528\u7a0b\u5f0f\u57f7\u884c\u554f\u984c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7121\u8ad6\u60a8\u662f IT \u7ba1\u7406\u54e1\u9084\u662f\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\uff0c\u6211\u5011\u5df2\u65b0\u589e\u597d\u8655\uff0c\u8b93\u5de5\u4f5c\u66f4\u8f15\u9b06\uff0c\u4e26\u589e\u5f37\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u7684\u904b\u4f5c\u65b9\u5f0f\u3002<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[4278],"class_list":["post-387545","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5c07\u96f2\u7aef\u670d\u52d9\u5f15\u5165\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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