{"id":387688,"date":"2019-12-10T10:15:07","date_gmt":"2019-12-10T18:15:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e6%8e%a1%e7%94%a8%e7%94%b1%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e6%8f%90%e4%be%9b%e4%b9%8b%e5%b0%8d%e8%a9%b1-ivr-%e7%9a%84%e5%89%b5%e6%96%b0%e8%a9%b1%e5%8b%99%e4%b8%ad%e5%bf%83\/"},"modified":"2019-12-10T10:15:07","modified_gmt":"2019-12-10T18:15:07","slug":"%e6%8e%a1%e7%94%a8%e7%94%b1%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e6%8f%90%e4%be%9b%e4%b9%8b%e5%b0%8d%e8%a9%b1-ivr-%e7%9a%84%e5%89%b5%e6%96%b0%e8%a9%b1%e5%8b%99%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%8e%a1%e7%94%a8%e7%94%b1%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e6%8f%90%e4%be%9b%e4%b9%8b%e5%b0%8d%e8%a9%b1-ivr-%e7%9a%84%e5%89%b5%e6%96%b0%e8%a9%b1%e5%8b%99%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u63a1\u7528\u7531\u667a\u6167\u667a\u6167\u63d0\u4f9b\u4e4b\u5c0d\u8a71 IVR \u7684\u5275\u65b0\u8a71\u52d9\u4e2d\u5fc3"},"content":{"rendered":"<p><span><br \/>\n  <strong>\u667a\u6167\u578b\u8f49\u63db\u8a71\u52d9\u4e2d\u5fc3<\/strong> <\/span>  Contact Center \u696d\u52d9\u6b63\u7d93\u6b77\u7531\u6280\u8853\u9769\u65b0\u3001\u793e\u4ea4\u589e\u9577\u548c\u5927\u591a\u6578\u516c\u53f8\u8a55\u4f30\u7684\u65b0\u6d88\u8017\u6a21\u5f0f\u6240\u63a8\u52d5\u7684\u4e00\u7cfb\u5217\u975e\u5e38\u91cd\u8981\u7684\u8b8a\u5316\u3002<\/p>\n<p>\u5f9e\u6280\u8853\u89d2\u5ea6\uff0c\u5c0d Intelligence <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7684\u5efa\u7acb\u975e\u5e38\u61f7\u7591\uff1a\u5c07\u50b3\u7d71\u8a71\u52d9\u4e2d\u5fc3\u8f49\u8b8a\u70ba\u5ba2\u6236\u670d\u52d9<\/a>\u4e2d\u5fc3\uff0c\u5c07 IT \u6210\u672c\u8f49\u63db\u70ba\u696d\u52d9\u6230\u7565\u5de5\u5177\uff0c\u4ee5\u63d0\u9ad8\u5ba2\u6236\u9ad4\u9a57\uff0c\u9054\u5230\u66f4\u9ad8\u7684\u5ba2\u6236\u670d\u52d9\u5c64\u7d1a\u548c\u54c1\u8cea\uff0c\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u7522\u529b\uff0c\u751a\u81f3\u5c07\u50b3\u7d71\u89d2\u8272\u63d0\u5347\u81f3\u65b0\u7684\u5ba2\u670d\uff1a \u5ba2\u6236\u9700\u6c42\u53ca\u9867\u554f\u3002<\/p>\n<p>\u5ba2\u6236\u4e2d\u7684\u6578\u4f4d\u793e\u4ea4\u5de5\u5177\u7684\u958b\u767c\u6b63\u9a45\u52d5\u5c07\u50b3\u7d71\u8a9e\u97f3\u4e2d\u5fc3\u5347\u7d1a\u70ba\u73fe\u4ee3\u6578\u4f4d\u591a\u901a\u9053\u806f\u7d61\u4e2d\u5fc3\u9019\u500b\u7dca\u6025\u9700\u6c42\uff0c\u800c\u9019\u500b\u6578\u4f4d\u591a\u901a\u9053\u806f\u7d61\u4e2d\u5fc3\u662f\u8a08\u756b\u63d2\u5165 Intelligence \u7684\u5b8c\u7f8e\u6642\u6a5f\u3002<\/p>\n<p>\u5ba2\u6236\u7b2c\u4e00\u500b\u8981\u6c42\u662f\u4f7f\u7528\u4ed6\u5011\u9078\u64c7\u7684\u7ba1\u9053\u63d0\u4f9b\u5feb\u901f\u3001\u6e96\u78ba\u7684\u56de\u61c9\uff0c\u9019\u8f49\u63db\u70ba\u51fa\u8272\u7684\u5ba2\u6236\u9ad4\u9a57\uff08<a href=\"HTTPs:\/\/getvoip.com\/blog\/2018\/05\/08\/state-of-ivr-2018\/\">\u53c3\u8003<\/a>\uff09\u3002<\/p>\n<ul>\n<li><strong>73%<\/strong> \u5e0c\u671b\u81ea\u5df1\u89e3\u6c7a\u7522\u54c1\/\u670d\u52d9\u554f\u984c\u3002<\/li>\n<li><strong>83%<\/strong> \u5728\u53ef\u7528\u6642\u4f7f\u7528\u81ea\u52a9\u5f0f\u9078\u9805\u3002<\/li>\n<li><strong>59%<\/strong> \u5728\u9ad4\u9a57\u4e0d\u4f73\u5f8c\u5c07\u4e0d\u6703\u8fd4\u56de\u3002<\/li>\n<\/ul>\n<p>\u50b3\u7d71 IVR \u7121\u6cd5\u5354\u52a9\u9054\u5230\u9019\u4e9b\u9ad8\u54c1\u8cea\u670d\u52d9\u5c64\u7d1a\uff0c\u56e0\u70ba\u5b83\u5b58\u5728\u6578\u500b\u9650\u5236\uff0c\u5c0e\u81f4\u5ba2\u6236\u9ad4\u9a57\u8f03\u5dee\uff08<a href=\"HTTPs:\/\/getvoip.com\/blog\/2018\/05\/08\/state-of-ivr-2018\/\">\u53c3\u8003<\/a>\uff09\u3002<\/p>\n<ul>\n<li><strong>53%<\/strong> \u4ecd\u7136\u4f7f\u7528\u50c5 DTMF \u7684 IVR\uff08DTMF \u4ee3\u8868\u96d9\u97f3\u591a\u983b\uff0c\u53ef\u5b9a\u7fa9\u70ba\u6309\u4e0b\u96fb\u8a71\u6309\u9375\u6642\u807d\u5230\u7684\u8072\u97f3\u3002\uff09 \u2014 Chris Caile\uff0c\u9ad8\u7d1a\u4e3b\u8981\u89e3\u6c7a\u65b9\u6848\u884c\u92b7\u7d93\u7406\uff0cNuance Communications<\/li>\n<li><strong>83% \u5728\u4e92\u52d5\u8a9e\u97f3\u56de\u61c9\u9ad4\u9a57\u4e0d\u4f73\u4e4b\u5f8c\uff0c83%<\/strong> \u53ef\u4ee5\u907f\u514d\u516c\u53f8\u4f7f\u7528 \u2014 \u8cc7\u6599\u8207\u5206\u6790\u90e8\u3001\u5f91\u5411\u4e3b\u7ba1 Robin Gomez<\/li>\n<li><strong>60%<\/strong> \u7684\u547c\u53eb\u8005\u7e5e\u904e IVR \u9032\u884c\u8a9e\u97f3\u96fb\u8a71\uff08\u56e0\u6b64\uff0c\u6210\u672c\u66f4\u9ad8 12 \u500d\uff09 \u2014 Evan Gale\u3001Solutions \u4e3b\u7ba1\u3001\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u3001NICE<\/li>\n<li><strong>76%<\/strong> \u5c07\u5ba2\u6236\u670d\u52d9\u8996\u70ba\u516c\u53f8\u50f9\u503c\u7684\u771f\u5be6\u6e2c\u8a66 \u2014 \u8cc7\u6599\u548c\u5206\u6790\u90e8\u3001\u5f91\u5411\u90e8\u4e3b\u7ba1 Robin Gomez<\/li>\n<\/ul>\n<h2><strong><br \/>\n  <span>\u589e\u5f37\u7684\u81ea\u52a9\u5f0f\u89e3\u6c7a\u65b9\u6848<\/span><br \/>\n<\/strong><\/h2>\n<p>\u82e5\u8981\u5be6\u73fe\u5982\u6b64\u5b8f\u5049\u7684\u76ee\u6a19\uff0c\u7121\u9700\u70ba\u589e\u52a0\u4ee3\u7406\u6578\u91cf\u800c\u82b1\u8cbb\u5de8\u5927\u7684\u6210\u672c\uff0cCisco Intelligence Call Centers \u5df2\u589e\u5f37\u5176\u4f7f\u7528 Intelligence \u63d0\u4f9b\u81ea\u52a9\u5f0f\u89e3\u6c7a\u65b9\u6848\u7684\u80fd\u529b\u3002<a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/customer-experience.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-305388\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/customer-experience.png\" alt=\"\" width=\"662\" height=\"183\" \/><br \/>\n<\/a>\u6211\u5011\u81ea\u52a9\u5f0f\u89e3\u6c7a\u65b9\u6848\u7684\u9858\u666f\u662f\u5efa\u7acb\u6301\u7e8c\u5b78\u7fd2\u3001\u8f15\u9b06\u3001\u5167\u5bb9\u76f8\u95dc\u4e14\u591a\u7ba1\u9053\u7684\u670d\u52d9\uff0c\u4ee5\u8aac\u660e\u512a\u5316\u5ba2\u670d\u4eba\u54e1\u806f\u7d61\u3002 \u8b93\u6211\u5011\u770b\u4e00\u4e0b\u5e7e\u500b\u4f7f\u7528\u6848\u4f8b\uff0c\u5176\u4e2d\u9019\u4e9b\u589e\u5f37\u53ef\u5e36\u4f86\u51fa\u8272\u7684\u512a\u52e2\u3002<\/p>\n<p>\u8a31\u591a\u4eba\u540c\u610f\u57fa\u65bc\u50b3\u7d71\u529f\u80fd\u8868\u7684 IVR \u7e3d\u662f\u6703\u5728\u5176\u6240\u6709\u6309\u9375\u5f0f\u9078\u9805\u4e2d\u63d0\u4f9b\u4e00\u7a2e\u4ee4\u4eba\u982d\u75bc\u7684\u9ad4\u9a57\uff0c\u6700\u7d42\u5c0e\u81f4\u9078\u64c7 0 \u6216 9 \u8207\u63a5\u7dda\u54e1\u8aaa\u8a71\u3002<\/p>\n<p>\u9019\u89f8\u767c\u4e86\u932f\u8aa4\u7684\u5ba2\u6236\u9ad4\u9a57\u548c\u5f88\u9ad8\u7684\u5ba2\u670d\u4e2d\u5fc3\u6210\u672c\uff0c\u5b83\u662f\u975c\u614b\u7684\u4e14\u7121\u6cd5\u5f48\u6027\u7684\uff0c\u5b83\u672a\u8003\u616e\u5ba2\u6236\u9ad4\u9a57\uff0c\u4f8b\u5982\uff0c\u4ee5\u4e0d\u540c\u65b9\u5f0f\u8655\u7406\u65b0\u4f86\u96fb\u8005\u6216\u56de\u53eb\u8005\uff0c\u4e26\u4e14\u7121\u6cd5\u9069\u61c9\u901a\u8a71\u74b0\u5883\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6b63\u5728\u8f49\u63db IVR \u9ad4\u9a57\u7684\u6700\u65b0\u9032\u5c55<\/strong><br \/>\n<\/span><\/h2>\n<p>\u8a9e\u97f3\u6280\u8853\u548c\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\u7684\u6700\u65b0\u9032\u5c55\u53ef\u80fd\u8f49\u8b8a IVR \u9ad4\u9a57\uff0c\u5728\u5ba2\u6236\u8207 Call Centers \u4ea4\u8ac7\u6642\u63d0\u4f9b\u4ea4\u8ac7 IVR \u89e3\u6c7a\u65b9\u6848\uff0c\u53ef\u80fd\u6703\u7e5e\u904e\u975c\u614b\u6a39\u72c0\u7d50\u69cb\u4e26\u76f4\u63a5\u8df3\u81f3\u5176\u6700\u7d42\u610f\u5716\u3002<\/p>\n<p>IVR \u7a7f\u8d8a\u6642\u9593\u5df2\u660e\u986f\u7e2e\u77ed\uff0c\u800c\u4e14\u5c0d IVR \u6307\u4ee4\u6a94\u4e2d\u7684\u53ef\u7528\u9078\u9805\u6578\u91cf\u7684\u50b3\u7d71\u9650\u5236\u5df2\u6d88\u5931\uff0c\u73fe\u5728\uff0c\u60a8\u53ef\u4ee5\u5728\u4e00\u7a2e\u52a0\u82b1\u7684\u6a39\u72c0\u6a39\u4e2d\u6839\u64da\u9700\u8981\u65b0\u589e\u591a\u500b\u9078\u9805\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u5ba2\u6236\u7684\u8072\u97f3\u5927\u65bc\u8a9e\u97f3\u3002 \u5b83\u627f\u8f09\u4e86\u60c5\u7dd2\u548c\u60c5\u7dd2\uff0c\u9019\u4e00\u5207\u90fd\u53ef\u7528\u65bc\u9032\u884c\u667a\u6167\u578b\u6c7a\u7b56\uff0c\u5f9e\u800c\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u6709\u6548\u5730\u63d0\u4f9b\u4e86\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u56e0\u70ba\u5ba2\u6236\u53ef\u4ee5\u66f4\u5feb\u89e3\u6c7a\u5176\u554f\u984c\uff0c\u4e26\u4e14\u4f7f\u7528\u6700\u81ea\u7136\u7684\u901a\u8a0a\u5a92\u9ad4\uff1a \u81ea\u5df1\u7684\u8a9e\u97f3\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/Menubased-IVR.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-305389\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/Menubased-IVR-768x321.png\" alt=\"\u6b64\u5916\uff0c\u5ba2\u6236\u7684\u8072\u97f3\u5927\u65bc\u8a9e\u97f3\u3002 \u5b83\u627f\u8f09\u4e86\u60c5\u7dd2\u548c\u60c5\u7dd2\uff0c\u9019\u4e00\u5207\u90fd\u53ef\u7528\u65bc\u9032\u884c\u667a\u6167\u578b\u6c7a\u7b56\uff0c\u5f9e\u800c\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3002 \u6709\u6548\u5730\u63d0\u4f9b\u4e86\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u56e0\u70ba\u5ba2\u6236\u53ef\u4ee5\u66f4\u5feb\u89e3\u6c7a\u5176\u554f\u984c\uff0c\u4e26\u4e14\u4f7f\u7528\u6700\u81ea\u7136\u7684\u901a\u8a0a\u5a92\u9ad4\uff1a \u81ea\u5df1\u7684\u8a9e\u97f3\u3002\" width=\"768\" height=\"321\" \/><br \/>\n<\/a><\/p>\n<h2><strong><br \/>\n  <span>Cisco Call Center \u589e\u5f37\u529f\u80fd<\/span><br \/>\n<\/strong><\/h2>\n<p>Cisco \u5df2\u5c0d Call Center \u89e3\u6c7a\u65b9\u6848\u7684\u67d0\u4e9b\u5143\u4ef6\u9032\u884c\u67d0\u4e9b\u589e\u5f37\u3002<\/p>\n<p>\u5728 Contact Center Enterprise<a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\"> 12.5 <\/a>\u7248\u4e2d\uff0c\u6211\u5011\u5df2\u589e\u5f37\u865b\u64ec\u8a9e\u97f3\u700f\u89bd\u5668 \uff08VVB\uff09 \u529f\u80fd\uff0c\u4ee5\u539f\u751f\u5730\u4f7f\u7528 GRPC \u5c07 HTTP \u4e0a\u7684\u97f3\u8a0a\u4e32\u6d41\u81f3 Dialogflow\u3002<\/p>\n<p>\u6211\u5011\u958b\u767c\u7684\u67b6\u69cb\u975e\u5e38\u9748\u6d3b\uff0c\u80fd\u5920\u65b0\u589e\u5176\u4ed6 Intelligence <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\u4f9b\u61c9\u5546\u7684\u9069\u7528\u5668\uff0c\u4ee5\u53ca\u9069\u7528\u4e8e Contact Center Express<\/a> \u548c\u5148\u524d\u8edf\u9ad4\u7248\u672c\u7684\u89e3\u6c7a\u65b9\u6848\u7d44\u5408\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/SelfService.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-305390\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/SelfService-768x357.png\" alt=\"\u4f7f\u7528\u7531 Intelligence \u63d0\u4f9b\u52d5\u529b\u4e4b\u5c0d\u8a71 IVR \u7684\u5275\u65b0\u8a71\u52d9\u4e2d\u5fc3\" width=\"768\" height=\"357\" \/><br \/>\n<\/a><\/p>\n<p>\u96a8\u8457\u9069\u7528\u4e8e\u81ea\u7136\u8a9e\u8a00\u7684 Intelligence \u6280\u8853\u7684\u6301\u7e8c\u6539\u9032\uff0c\u77ad\u89e3\u5efa\u8b70\u7684\u67b6\u69cb\u63d0\u4f9b\u4e86\u7121\u9650\u53ef\u80fd\u6027\uff0c\u53ef\u5927\u5e45\u589e\u5f37\u5404\u7a2e\u898f\u6a21\u548c\u5782\u76f4\u884c\u696d\u4f01\u696d\u7684\u696d\u52d9\u6d41\u7a0b\u3002\u5b58\u5728\u4e00\u500b\u9650\u5236&#8230;\u8b93\u4eba\u54e1\u767c\u63ee\u5275\u610f\uff0c\u5c07\u6280\u8853\u61c9\u7528\u81f3\u5176\u696d\u52d9\u9700\u6c42\u3002<\/p>\n<h2><strong><br \/>\n  <span>\u4f7f\u7528\u6848\u4f8b\u00a0<\/span><br \/>\n<\/strong><\/h2>\n<p>Cisco Voice Portal \uff08CVP\uff09 \u8edf\u9ad4\u7248\u672c 12.5 <strong><\/strong>  <strong>\u63d0\u4f9b\u96f2\u7aef\u578b\u6216\u5167\u90e8\u90e8\u7f72\u5c0d\u8a71\u65b9\u584a<\/strong> \u7ba1\u7406\u9078\u9805\uff0c\u56e0\u70ba\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u914d\u7f6e\u70ba\u8def\u7531\u5c0d\u8a71\u5a92\u9ad4\uff0c\u5728 Google Cloud \u4e0a\u4fdd\u7559\u5546\u696d\u908f\u8f2f\u548c\u610f\u5716\u8655\u7406\uff0c\u6216\u8005\u4f5c\u70ba\u66ff\u4ee3\u65b9\u6848\uff0c\u53ef\u4ee5\u4fdd\u7559\u5c0d\u8a71\u7ba1\u7406\u3001\u5546\u696d\u908f\u8f2f\u3001\u5167\u90e8\u90e8\u7f72\u610f\u5716\u8655\u7406\uff0c \u5728 Cisco Call Studio \u4e2d\uff0c\u5f9e\u800c\u4fdd\u7559\u73fe\u6709\u7684\u5354\u529b\u5ee0\u5546\u6574\u5408\uff0c\u4e26\u4e14\u4f7f\u7528 Google \u9032\u884c\u9032\u4e00\u6b65\u8a9e\u97f3\u8fa8\u8b58\u3001\u81ea\u7136\u8a9e\u8a00\u77ad\u89e3\u548c\u8a9e\u8a00\u653e\u5927\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u5728 Google DF \u4e2d\u8a2d\u8a08\u7684\u7c21\u6613\u9280\u884c\u81ea\u52d5\u5316\u6a5f\u5668\u4eba\u7684\u6982\u5ff5\u8b49\u660e\uff0c\u8a72\u6a5f\u5668\u4eba\u8207\u5167\u90e8\u90e8\u7f72\u5c0d\u8a71\u65b9\u584a\u7ba1\u7406\u4e92\u52d5\uff08\u5728 Cisco Call Studio \u4e2d\u7de8\u78bc\uff0c\u5b83\u5c0d\u65bc\u77ad\u89e3 12.5 \u8edf\u9ad4\u4e2d\u7684\u589e\u5f37\u975e\u5e38\u6709\u7528\uff09\u3002<\/p>\n<p><strong>\u89c0\u770b\u8996\u8a0a\uff1a\u00a0<\/strong><\/p>\n<p>HTTPs:\/\/youtu.be\/CzMYjnteHBM \u9019\u662f\u5728 Call Studio \u4e2d\u4fdd\u6301\u5c0d\u8a71\u65b9\u584a\u7ba1\u7406\u6642\uff0c\u8996\u8996\u4e2d\u4f7f\u7528\u7684\u908f\u8f2f\u67b6\u69cb\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/08_02_03.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-305903 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/08_02_03.jpg\" alt=\"\u63a1\u7528\u7531\u667a\u6167\u667a\u6167\u63d0\u4f9b\u4e4b\u5c0d\u8a71 IVR \u7684\u5275\u65b0\u8a71\u52d9\u4e2d\u5fc3\" width=\"640\" height=\"332\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u6700\u5f8c\uff0cCisco \u5177\u6709\u4e00\u7cfb\u5217\u5167\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u53ca\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\uff0c\u5176\u6db5\u84cb\u79fb\u8f49\u81f3\u96f2\u7aef\u7684\u9032\u884c\u4e2d\uff0c\u4ee5\u53ca\u5167\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u53ca\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u5c0d\u591a\u7528\u9014\u3001\u958b\u653e\u3001\u4e00\u81f4\u7684\u67b6\u69cb\u7684\u9700\u6c42\uff0c\u80fd\u5920\u9806\u5229\u8f49\u63db\u5230\u5927\u91cf\u73fe\u6709\u5ba2\u6236\uff0c\u4e26\u6388\u4e88\u4e00\u81f4\u7684\u5275\u65b0\uff08\u65b0\u589e\u6578\u4f4d\u901a\u9053\u548c\u667a\u6167\u578b\uff09\u3002<\/p>\n<blockquote><p><a href=\"HTTPs:\/\/www.ciscolive.com\/emea\/learn\/sessions\/content-catalog.html?search=%20PSOCOL-1317#\/\">\u5728 Cisco Live \u52a0\u5165\u6211\u7684\u8ab2\u7a0b<\/a><\/p><\/blockquote>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/cisco-live-barcelone.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-305729\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/cisco-live-barcelone.png\" alt=\"Contact Center \u696d\u52d9\u6b63\u7d93\u6b77\u7531\u6280\u8853\u9769\u65b0\u3001\u793e\u4ea4\u589e\u9577\u548c\u5927\u591a\u6578\u516c\u53f8\u8a55\u4f30\u7684\u65b0\u6d88\u8017\u6a21\u5f0f\u6240\u63a8\u52d5\u7684\u4e00\u7cfb\u5217\u975e\u5e38\u91cd\u8981\u7684\u8b8a\u5316\u3002 \u5f9e\u6280\u8853\u89d2\u5ea6\uff0c\u5c0d Intelligence \u7684\u5efa\u7acb\u975e\u5e38\u61f7\u7591\uff1a\u5c07\u50b3\u7d71\u8a71\u52d9\u4e2d\u5fc3\u8f49\u8b8a\u70ba\u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3\uff0c\u5c07 IT \u6210\u672c\u8f49\u63db\u70ba\u696d\u52d9\u6230\u7565\u5de5\u5177\uff0c\u4ee5\u63d0\u9ad8\u5ba2\u6236\u9ad4\u9a57\uff0c\u9054\u5230\u66f4\u9ad8\u7684\u5ba2\u6236\u670d\u52d9\u5c64\u7d1a\u548c\u54c1\u8cea\uff0c\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u7522\u529b\uff0c\u751a\u81f3\u5c07\u50b3\u7d71\u89d2\u8272\u63d0\u5347\u81f3\u65b0\u7684\u5ba2\u670d\uff1a \u5ba2\u6236\u9700\u6c42\u53ca\u9867\u554f\u3002 \" width=\"433\" height=\"227\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u5728 YouTube<\/strong>  \u4e0a\u77ad\u89e3\u66f4\u591aVideo\uff1a <a href=\"HTTPs:\/\/youtu.be\/CzMYjnteHBM\">Call Centers \u4e2d\u7684 Cisco Intelligence\uff1a \u804a\u5929\u7ffb\u8b6f\u5354\u52a9<\/a>  SalesConnect \u4e0a\u7684Video\uff1a <a href=\"HTTPs:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Call Centers \u4e2d\u7684 Cisco Intelligence\uff1a \u804a\u5929\u7ffb\u8b6f\u5354\u52a9<\/a>  Cisco \u90e8\u843d\u683c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Cisco \u5168\u7a0b\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u7684\u6df7\u5408\u804a\u5929<\/a>  Cisco \u90e8\u843d\u683c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">\u806f\u7d61\u4e2d\u5fc3Cisco \u90e8\u843d\u683c\u4e2d\u7684 Intelligence \u6b77\u7a0b<\/a>  \uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Cisco \u548c GoogleCisco<\/a>  \u90e8\u843d\u683c\u7684\u672a\u4f86\u5408\u4f5c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">\u7db2\u8def\u8207\u884c\u52d5\u7248\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u6700\u5927\u5316\u5ba2\u6236\u9ad4\u9a57<\/a>  Google\uff1a <a href=\"HTTPs:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">\u73fe\u5728\uff0cGA \u7684 Contact Center AI \u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u77ad\u89e3 Contact Center \u696d\u52d9\u6b63\u5982\u4f55\u9032\u884c\u4e00\u7cfb\u5217\u7531\u6280\u8853\u9769\u65b0\u3001\u793e\u4ea4\u8b8a\u66f4\u4ee5\u53ca\u65b0\u6d88\u8017\u6a21\u5f0f\u8a55\u4f30\u6240\u9a45\u52d5\u7684\u91cd\u8981\u8b8a\u66f4\u3002<\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[12604,8158,10982,12059,8017,4755,4706,1881,12605,1878,1875,4826,8398,1876],"class_list":{"0":"post-387688","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-8011","7":"category-1579","8":"tag-ai-","9":"tag-call-center-zh-hant","10":"tag-ccaas-zh-hant","11":"tag-cisco-","13":"tag-4755","14":"tag-4706","15":"tag-1881","16":"tag-12605","17":"tag-1878","18":"tag-1875","19":"tag--zh-hant","20":"tag-8398","21":"tag-1876"},"acf":[],"yoast_head":"<!-- This site is optimized with the 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