{"id":387730,"date":"2019-11-11T23:01:50","date_gmt":"2019-11-12T07:01:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e5%9c%a8%e4%b8%80%e5%b9%b4%e4%b8%80%e5%ba%a6-cisco-apjc-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%a0%94%e8%a8%8e%e6%9c%83%e4%b8%8a%e6%8e%a8%e5%87%ba%e9%9b%b2%e7%ab%af%e5%9e%8b-webex-contact-cente\/"},"modified":"2019-11-11T23:01:50","modified_gmt":"2019-11-12T07:01:50","slug":"cisco-%e5%9c%a8%e4%b8%80%e5%b9%b4%e4%b8%80%e5%ba%a6-cisco-apjc-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%a0%94%e8%a8%8e%e6%9c%83%e4%b8%8a%e6%8e%a8%e5%87%ba%e9%9b%b2%e7%ab%af%e5%9e%8b-webex-contact-cente","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e5%9c%a8%e4%b8%80%e5%b9%b4%e4%b8%80%e5%ba%a6-cisco-apjc-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%a0%94%e8%a8%8e%e6%9c%83%e4%b8%8a%e6%8e%a8%e5%87%ba%e9%9b%b2%e7%ab%af%e5%9e%8b-webex-contact-cente\/","title":{"rendered":"Cisco \u5728\u4e00\u5e74\u4e00\u5ea6 Cisco APJC \u806f\u7d61\u4e2d\u5fc3\u7814\u8a0e\u6703\u4e0a\u63a8\u51fa\u96f2\u7aef\u578b Webex Contact Center \u7522\u54c1\u7fa4\u7d44"},"content":{"rendered":"<p>\u5982\u4eca\u7684\u5feb\u9583\u5f0f\u7af6\u722d\u696d\u52d9\u74b0\u5883\u8981\u6c42\u806f\u7d61\u4e2d\u5fc3\u5728\u63d0\u4f9b\u5168\u65b0\u3001\u5275\u65b0\u7684\u65b9\u6cd5\u4f86\u8d0f\u5f97\u548c\u7559\u4f4f\u5ba2\u6236\u6642\uff0c\u7acb\u5373\u8003\u616e\u554f\u984c\u3002 \u70ba\u4e86\u5b8c\u6210\u6b64\u76ee\u6a19\uff0c\u8a31\u591a\u4f01\u696d\u6b63\u5728\u5c07\u96f2\u7aef\u8996\u70ba\u8aac\u660e\u5b83\u5011\u5be6\u73fe\u6230\u7565\u806f\u7d61\u4e2d\u5fc3\u76ee\u6a19\u4e0b\u4e00\u500b\u908f\u8f2f\u6b65\u9a5f\u3002<\/p>\n<p>\u96f2\u7aef\u652f\u63f4\u52a0\u5bc6\u6280\u8853\u3001\u66f4\u5feb\u90e8\u7f72\u65b0\u529f\u80fd\u3001\u8abf\u6574\u898f\u6a21\uff0c\u4ee5\u53ca\u4ee5\u6700\u5b89\u5168\u3001\u9748\u6d3b\u7684\u65b9\u5f0f\u6574\u5408\u901a\u9053\u548c\u61c9\u7528\u7a0b\u5f0f\u3002 \u6839\u64da Cisco \u9019\u500b\u5e74\u521d\u9032\u884c\u7684\u4e00\u9805\u5168\u7403\u554f\u5377\u8abf\u67e5\uff0c62% \u7684\u806f\u7d61\u4e2d\u5fc3\u4e3b\u7ba1\u8a08\u756b\u672a\u4f86 18 \u500b\u6708\u5be6\u65bd\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u3002 <strong><br \/>\n  <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><br \/>\n<\/strong><\/p>\n<h2><strong>\u4e00\u500b\u5e02\u5834\u3001\u591a\u7a2e\u9700\u6c42 \u2013 \u4e00\u500b\u89e3\u6c7a\u65b9\u6848\u4e0d\u9069\u5408\u6240\u6709\u9700\u6c42<\/strong><\/h2>\n<p>\u5ba2\u6236\u9ad4\u9a57\u5df2\u6210\u70ba\u6709\u95dc\u696d\u52d9\u7e3e\u6548\u548c\u5340\u5206\u7684\u65b0\u5168\u7403\u6a19\u6e96\uff0c\u9019\u8868\u793a\u806f\u7d61\u4e2d\u5fc3\u66fe\u88ab\u50c5\u8996\u70ba\u6210\u672c\u4e2d\u5fc3\uff0c\u73fe\u5728\u5c0d\u65bc\u5927\u5c0f\u516c\u53f8\u4f86\u8aaa\u662f\u6700\u70ba\u95dc\u9375\u7684\u9762\u5411\u5ba2\u6236\u7684\u696d\u52d9\u529f\u80fd\u3002 \u6bcf\u500b\u806f\u7d61\u4e2d\u5fc3\u90fd\u6709\u4e00\u7d44\u7368\u7279\u7684\u696d\u52d9\u76ee\u6a19\u548c\u6280\u8853\u9700\u6c42\uff0c\u4e00\u500b\u89e3\u6c7a\u65b9\u6848\u4e26\u4e0d\u7e3d\u662f\u9069\u5408\u6240\u6709\u9700\u6c42\uff0c\u5373\u4f7f\u5b83\u4f4d\u65bc\u96f2\u7aef\u3002 \u00a0\u9019\u4e9b\u7bc4\u570d\u5305\u62ec\u7c21\u55ae\u3001\u654f\u6377\u3001\u7c21\u5f0f\u5206\u6790\u548c\u6574\u5408\u901a\u8a71\uff0c\u5230\u4f01\u696d\u5167\u66f4\u5927\u3001\u66f4\u9032\u6b65\u7684\u529f\u80fd\u4ee5\u53ca\u66f4\u6df1\u5c64\u7684\u6574\u5408\u8207\u81ea\u8a02\u3002<\/p>\n<p>\u96d6\u7136\u5411\u96f2\u7aef\u8f49\u79fb\u6b63\u5728\u52a0\u5feb\u806f\u7d61\u4e2d\u5fc3\u7a7a\u9593\uff0c\u4f46\u76f8\u5c0d\u65bc\u66f4\u5927\u7684\u5e02\u5834\uff0c\u4f01\u696d\u63a1\u7528\u4ecd\u7136\u975e\u5e38\u660e\u986f\uff0c\u56e0\u70ba\u898f\u6a21\u6700\u5927\u3001\u6700\u8907\u96dc\u7684\u806f\u7d61\u4e2d\u5fc3\u7e7c\u7e8c\u7b49\u5f85\u7a69\u5b9a\u7684\u96f2\u7aef\u9818\u5c0e\u8005\u548c\u54c1\u724c\u63d0\u4f9b\u5168\u7403\u3001\u5b89\u5168\u3001\u53ef\u5347\u7d1a\u548c\u53ef\u9760\u7684\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<p>Cisco \u5c31\u662f\u8a72\u54c1\u724c\uff0c\u6211\u5011\u5c07\u4f7f\u7528 Webex Contact Center \u7522\u54c1\u7fa4\u7d44\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002<\/p>\n<h2><strong>Webex Contact Center \u7522\u54c1\u7fa4\u7d44 <\/strong><\/h2>\n<p>Webex Contact Center \u7522\u54c1\u7fa4\u7d44\u5305\u542b\u5169\u7a2e\u96f2\u7aef\u7522\u54c1\uff0c\u5c08\u70ba\u6eff\u8db3\u5927\u5c0f\u4f01\u696d\u7368\u7279\u7684\u9700\u6c42\u800c\u8a2d\u8a08\u7684\u3002<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center Enterprise<\/strong> \u9069\u7528\u4e8e\u9700\u8981\u529f\u80fd\u8c50\u5bcc\u7684\u89e3\u6c7a\u65b9\u6848\u7684\u4f01\u696d\uff0c\u53ef\u64f4\u5c55\u70ba\u6578\u4ee5\u5343\u8a08\u7684\u4ee3\u7406\uff0c\u589e\u52a0\u5b89\u5168\u6027\u4e26\u81ea\u8a02\u4e00\u7d44\u5ee3\u6cdb\u7684 API\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center<\/strong> \u9069\u7528\u4e8e\u9700\u8981\u6613\u65bc\u90e8\u7f72\u548c\u7dad\u8b77\u89e3\u6c7a\u65b9\u6848\u4e14\u5177\u6709\u6574\u5408\u901a\u8a71\u53ca\u4f01\u696d\u7d1a\u5b89\u5168\u6027\u7684\u516c\u53f8\u3002\u00a0 Webex Contact Center \u53ef\u7528\u65bc\u4efb\u4f55\u898f\u6a21\u7684\u516c\u53f8\uff0c\u4f46\u5c08\u9580\u7531\u5177\u6709\u5206\u6563\u5f0f\u806f\u7d61\u4e2d\u5fc3\u7684\u5927\u578b\u4f01\u696d\u4ee5\u53ca\u9700\u8981\u7c21\u5316\u89e3\u6c7a\u65b9\u6848\u7684\u4e2d\u578b\u516c\u53f8\u5efa\u7acb\u3002<\/li>\n<\/ul>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-302344\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio-300x153.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png 602w\" alt=\"\" width=\"602\" height=\"308\" \/><br \/>\n<\/a><\/p>\n<p>Webex Contact Center \u548c Webex Contact Center Enterprise \u5728\u4f01\u696d\u8207\u5ba2\u6236\u4e4b\u9593\u5be6\u73fe\u8c50\u5bcc\u7684\u5ba2\u6236\u53c3\u8207\u9ad4\u9a57\uff0c\u6539\u9032\u5ba2\u670d\u548c\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e26\u6191\u85c9\u57fa\u65bc\u6280\u80fd\u7684\u7cbe\u78ba\u4f47\u5217\u8def\u7531\u512a\u5316\u5ba2\u670d\u4e2d\u5fc3\u7684\u8868\u73fe\u3002 \u5229\u7528\u8cc7\u6599\u5206\u6790\u7684\u529b\u91cf\uff0c\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u52d5\u614b\u9810\u6e2c\u6bcf\u500b\u5ba2\u6236\u9700\u6c42\uff0c\u4e26\u7b26\u5408\u6700\u4f73\u4ee3\u7406\u7684\u9700\u6c42\uff0c\u63d0\u9ad8\u7b2c\u4e00\u806f\u7d61\u4eba\u7684\u554f\u984c\u89e3\u6c7a\u7387\u53ca\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u9019\u5169\u7a2e\u89e3\u6c7a\u65b9\u6848\u7684\u4e3b\u8981\u512a\u9ede\u4e4b\u4e00\u662f\u5b83\u5011\u5efa\u5728 Webex \u5e73\u81fa\u4e0a\uff0c\u5b83\u662f\u4e00\u7a2e\u958b\u653e\u548c\u9748\u6d3b\u7684\u96f2\u7aef\u67b6\u69cb\uff0c\u4f7f\u5ba2\u6236\u80fd\u5920\u8f15\u9b06\u5408\u4f75 Cisco \u7684\u5176\u4ed6\u95dc\u9375\u96f2\u7aef\u61c9\u7528\u7a0b\u5f0f\uff0c\u4f8b\u5982 Webex Calling\u3001Webex Teams\u3001\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u5206\u6790\u5668\uff0c\u4ee5\u53ca\u6211\u5011\u6700\u8fd1\u6536\u8cfc\u7684 Voicea \u548c CloudCherry \u7522\u54c1\u3002 \u9019\u4f7f\u4ee3\u7406\u80fd\u5920\u8f15\u9b06\u5b58\u53d6\u5f8c\u7aef\u8fa6\u516c\u5ba4\u5c08\u5bb6\u548c\u91cd\u8981\u8cc7\u8a0a\uff0c\u5f9e\u800c\u5728\u8207\u540c\u4e8b\u548c\u5ba2\u6236\u4e92\u52d5\u6642\u7372\u5f97\u66f4\u9ad8\u6548\u3001\u66f4\u9806\u66a2\u7684\u9ad4\u9a57\u3002\u00a0 \u9069\u7528\u4e8e Contact Center \u7684 Webex \u5e73\u81fa\u662f\u4e00\u500b\u591a\u91cd\u79df\u4f7f\u7528\u8005\u89e3\u6c7a\u65b9\u6848\uff0c\u662f\u5169\u7a2e\u806f\u7d61\u4e2d\u5fc3\u7522\u54c1\u4e0b\u91d8\u91d8\u3002\u00a0 \u4f5c\u70ba\u591a\u79df\u4f7f\u7528\u8005\u7522\u54c1\uff0c\u5b83\u63d0\u4f9b\u516c\u53f8\u5c0b\u627e\u96f2\u7aef\u6642\u9700\u8981\u7684\u529f\u80fd\u901f\u5ea6\u53ca\u5275\u65b0\u3002<\/p>\n<h2><strong>\u7c21\u5316 Webex Contact Center<\/strong><\/h2>\n<p>Webex Contact Center \u662f APJC \u5e02\u5834\u7684\u65b0\u4f7f\u7528\u8005\uff0c\u76ee\u524d\u53ef\u5317\u7f8e\u5730\u5340\u4f7f\u7528\u3002 \u5c07\u5728\u82f1\u570b\u3001\u5fb7\u570b\u548c\u6fb3\u6d32\u958b\u555f\u65b0\u7684\u8cc7\u6599\u4e2d\u5fc3\u3002 \u7531\u65bc\u6b64\u89e3\u6c7a\u65b9\u6848\u5177\u6709\u9748\u6d3b\u7684\u96f2\u7aef\u539f\u751f\u8a2d\u8a08\u3001\u76f4\u89c0\u7684\u4ee3\u7406\u684c\u9762\u3001\u901a\u7528\u4f47\u5217\u548c\u8def\u7531\u3001\u6a5f\u5668\u4eba\u81ea\u52a9\u670d\u52d9\u3001IVR\u3001\u5ba2\u6236\u9ad4\u9a57\u5206\u6790\u3001\u9810\u5148\u5efa\u5efa\u7684\u5546\u52d9\u61c9\u7528\u7a0b\u5f0f\u9023\u63a5\u5668\uff0c\u4ee5\u53ca\u6df1\u5165\u6574\u5408 Webex Calling\uff0c\u5be6\u73fe\u9ad8\u54c1\u8cea\u547c\u53eb\u548c\u6613\u65bc\u7ba1\u7406\uff0c\u6b64\u89e3\u6c7a\u65b9\u6848\u9069\u5408\u4e2d\u5c0f\u578b\u516c\u53f8\u3002\u00a0 Webex Contact Center \u662f\u4e00\u7a2e\u591a\u91cd\u79df\u4f7f\u7528\u8005\u89e3\u6c7a\u65b9\u6848\uff0c\u5b83\u9084\u53ef\u4ee5\u5f9e Contact Center \u7684\u591a\u79df\u4f7f\u7528\u8005 Webex \u5e73\u81fa\u4e2d\u7684\u57fa\u672c\u529f\u80fd\u7372\u76ca\u3002<\/p>\n<h2><strong>Webex Contact Center Enterprise \u81ea\u8a02<\/strong><\/h2>\n<p>Webex Contact Center Enterprise \u5c07\u4e8e\u4e0b\u4e00\u5e74\u521d\u5411\u5168\u7403\u63d0\u4f9b\u3002 \u6b64\u5f37\u5927\u7684\u96f2\u7aef\u670d\u52d9\u662f\u61c9\u73fe\u6709\u5ba2\u6236\u548c\u6574\u500b\u5e02\u5834\u5de8\u5927\u7684\u9700\u6c42\u800c\u5efa\u7acb\uff0c\u6b64\u89e3\u6c7a\u65b9\u6848\u9069\u7528\u4e8e Cisco \u64c1\u6709\u548c\u904b\u4f5c\u4e2d\u7684\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u7b26\u5408\u5167\u90e8\u90e8\u7f72 Unified Contact Center Enterprise \u89e3\u6c7a\u65b9\u6848\u7684\u8907\u96dc\u6027\u8207\u8907\u96dc\u6027\uff0c\u7b26\u5408 Cisco \u7121\u8207\u502b\u6bd4\u7684\u5168\u7403\u898f\u6a21\u548c\u63a5\u89f8\u6a19\u6e96\u3002\u00a0 Webex Contact Center Enterprise \u662f\u4e00\u7a2e\u591a\u91cd\u5be6\u4f8b\u89e3\u6c7a\u65b9\u6848\uff0c\u5b83\u9084\u53ef\u4ee5\u5f9e Contact Center \u7684\u591a\u79df Webex \u5e73\u81fa\u4e2d\u7684\u57fa\u672c\u529f\u80fd\u7372\u76ca\u3002<\/p>\n<p>Webex Contact Center \u7522\u54c1\u7fa4\u7d44\u7684\u4e3b\u8981\u512a\u9ede\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>Cisco \u64c1\u6709\u3001\u7ba1\u7406\u53ca\u904b\u4f5c\u8cc7\u6599\u4e2d\u5fc3\u53ca\u96f2\u7aef\u57fa\u790e\u67b6\u69cb<\/li>\n<li>\u5145\u5206\u9075\u5faa Cisco \u5e02\u5834\u9818\u5148\u7684\u5b89\u5168\u6027\u548c\u96b1\u79c1\u6b0a\u6a19\u6e96<\/li>\n<li>\u5df2\u5728\u5168\u7403\u90e8\u7f72\u8cc7\u6599\u4e2d\u5fc3\uff0c\u4ee5\u9075\u5faa\u6fb3\u6d32\u65b0\u8cc7\u6599\u4e2d\u5fc3\u7684\u7576\u5730\u5408\u898f\uff0c\u4e26\u8a08\u756b\u5728\u4e0b\u4e00\u500b\u65e5\u66c6\u5e74\u4e0a\u534a\u6708\u5411\u4e9e\u6d32\u63a8\u51fa<\/li>\n<li>\u8c50\u5bcc\u7684\u529f\u80fd\uff0c\u5305\u62ec\u7528\u65bc\u7b2c<sup>\u4e09\u65b9\u61c9\u7528\u7a0b\u5f0f\u6574\u5408<\/sup> \u7684 API<\/li>\n<li>\u4ee5\u96f2\u7aef\u670d\u52d9\u63d0\u4f9b\u4e4b\u9032\u6b65\u61c9\u7528\u7a0b\u5f0f\u7684\u5b8c\u6574\u88dc\u5145<\/li>\n<\/ul>\n<div id=\"attachment_302345\" class=\"wp-caption aligncenter\"><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\">   <img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-302345\" class=\"wp-image-302345 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center-300x199.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png 695w\" alt=\"Cisco Contact Center \u7684 VP \u548c GM \u70ba\" width=\"695\" height=\"462\" \/> <\/a><p id=\"caption-attachment-302345\" class=\"wp-caption-text\"><strong>Cisco Contact Center<\/strong><\/p><\/div>\n<p> \u7684 VP \u548c GM\uff0c\u70ba<\/p>\n<h2><strong>\u7a0d\u5019\uff0c\u9084\u6709\u66f4\u591a<\/strong><\/h2>\n<p>\u5728\u4eca\u65e5\u7684 Cisco APJC <a href=\"HTTPs:\/\/www.cisco.com\/c\/m\/digital\/apj\/84978.html\"><\/a> \u806f\u7d61\u4e2d\u5fc3\u9032\u4e00\u6b65\u4ea4\u6d41\u6d3b\u52d5\u4e2d\uff0c\u6211\u5011\u9084\u5206\u4eab\u4e86\u65b0\u4e00\u4ee3\u5ba2\u6236\u806f\u7d61\u4e2d\u5fc3\u7684\u9858\u666f\uff0c\u7a81\u51fa\u8aaa\u660e Cisco \u6700\u8fd1\u4e00\u6b21\u6536\u8cfc\u7684\u5169\u9805 \u2014 <a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">Voicea<\/a> \u548c <a href=\"HTTPs:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">CloudCherry<\/a>\u3002<\/p>\n<p>Voicea \u7684\u4f01\u696d\u8a9e\u97f3\u52a9\u7406 \uff08EVA\uff09 \u5c07\u76f4\u63a5\u5c07\u9032\u7d1a\u8a9e\u97f3\u8fa8\u8b58\u548c\u8a18\u9304\u5f15\u5165\u806f\u7d61\u4e2d\u5fc3\uff0c\u5728\u4ee3\u7406\u8207\u5ba2\u6236\u4e4b\u9593\u5efa\u7acb\u66f4\u667a\u6167\u7684\u6642\u9593\uff0c\u7c21\u5316\u901a\u8a71\u7d50\u675f\uff0c\u4ee5\u53ca\u63d0\u4f9b\u66f4\u597d\u7684\u4ee3\u7406\u8a13\u7df4\u8207\u6307\u5c0e\u7b49\u597d\u8655\u3002<\/p>\n<p>CloudCherry \u662f\u4e00\u7a2e\u57fa\u65bc AI \u7684\u5ba2\u6236\u9ad4\u9a57\u7ba1\u7406 \uff08CEM\uff09 \u89e3\u6c7a\u65b9\u6848\uff0c\u80fd\u5920\u5c07\u5ba2\u6236\u8a9e\u97f3 \uff08VOC\uff09 \u548c\u5168\u7a0b\u9ad4\u9a57\u5c0d\u5716\u529f\u80fd\u76f4\u63a5\u5f15\u5165\u5ba2\u6236\u9ad4\u9a57\u4e2d\u3002 \u5ba2\u6236\u53ef\u4ee5\u8ffd\u8e64\u3001\u6e2c\u91cf\u548c\u5206\u6790\u5ba2\u6236\u9ad4\u9a57\uff0c\u4ee5\u53ca\u806f\u7d61\u4e2d\u5fc3\u4e92\u52d5\u4e4b\u524d\u548c\u4e4b\u5f8c\u3002 \u9019\u5c07\u5354\u52a9\u806f\u7d61\u4e2d\u5fc3\u63d0\u4f9b\u9810\u6e2c\u548c\u4e3b\u52d5\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4ee5\u63d0\u9ad8\u5176\u7db2\u8def\u958b\u767c\u5206\u6578\uff08NPS\uff09\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\uff08CSAT\uff09\u3002<\/p>\n<p><strong>\u95dc\u9589\u60f3\u6cd5<\/strong>  \u9019\u4e9b\u8a08\u756b\u986f\u793a\u4e86\u6211\u5011\u5c0d APJC \u5730\u5340\u5ba2\u6236\u7684\u627f\u8afe\uff0c\u4ee5\u53ca\u6211\u5011\u5728\u5168\u7403\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u5e02\u5834\u7684\u6301\u7e8c\u9818\u5c0e\u5730\u4f4d\u3002 \u6211\u5011\u5341\u5206\u671f\u5f85\u6b64\u985e\u6280\u8853\u7d66\u6211\u5011\u7684\u5ba2\u6236\u5e36\u4f86\u7684\u6a5f\u6703\uff0c\u4f7f\u5ba2\u6236\u80fd\u5920\u5c07\u5176\u806f\u7d61\u4e2d\u5fc3\u5f9e\u6210\u672c\u4e2d\u5fc3\u8f49\u8b8a\u70ba\u90a3\u4e9b\u7531\u96f2\u7aef\u548c\u8cc7\u6599\u667a\u6167\u63d0\u4f9b\u8c50\u5bcc\u5ba2\u6236\u9ad4\u9a57\u7684\u4e2d\u5fc3\uff0c\u589e\u5f37 AI \u589e\u5f37\u7684\u8d85\u7d1a\u4ee3\u7406\u7684\u80fd\u529b\uff0c\u4ee5\u53ca\u9023\u63a5\u5c08\u5bb6\u5718\u968a\u4ee5\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Webex Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684<a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\"> eBook<\/a>\u3002 \u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u77ad\u89e3\u66f4\u591a<\/strong><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u5f8c\u7684\u6703\u5834\u4e2d\u63d0\u4f9b\u5999\u5999\u7684\u5ba2\u6236\u9ad4\u9a57<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">\u5ba3\u4f48\u63a8\u51fa\u65b0\u7684\u5168\u7403\u3001\u53ef\u5347\u7d1a\u548c\u57fa\u65bc Cloud \u7684 Webex Contact Center<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\">\u4e0d\u8b93\u806f\u7d61\u4e2d\u5fc3\u9032\u5165\u8907\u96dc\u6027\u9677\u9631<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">Cisco \u8a08\u756b\u8cfc\u8cb7 CloudCherry \u4ee5\u589e\u5f37 Cisco Contact Center \u7522\u54c1\u7fa4\u7d44<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u70ba\u7b26\u5408\u6240\u6709\u516c\u53f8\u7684\u9700\u6c42\uff0c\u63d0\u4f9b\u5168\u7403\u3001\u53ef\u5347\u7d1a\u53ca\u96f2\u7aef\u578b\u806f\u7d61\u4e2d\u5fc3\uff0c\u8b93 Cisco \u5728 T\u4ee5 Cloud \u70ba\u9996\u5ea6\u63a8\u51fa T\u6703\u7576\u505a Cisco \u65b9\u5411\u3002<\/p>\n","protected":false},"author":5480,"featured_media":18606,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[3851,4278],"class_list":["post-387730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-collaboration-solutions","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5728\u4e00\u5e74\u4e00\u5ea6 Cisco APJC \u806f\u7d61\u4e2d\u5fc3\u7814\u8a0e\u6703\u4e0a\u63a8\u51fa\u96f2\u7aef\u578b Webex Contact Center \u7522\u54c1\u7fa4\u7d44 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u5728\u4e00\u5e74\u4e00\u5ea6 Cisco APJC \u806f\u7d61\u4e2d\u5fc3\u7814\u8a0e\u6703\u4e0a\u63a8\u51fa\u96f2\u7aef\u578b Webex Contact Center \u7522\u54c1\u7fa4\u7d44 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u70ba\u7b26\u5408\u6240\u6709\u516c\u53f8\u7684\u9700\u6c42\uff0c\u63d0\u4f9b\u5168\u7403\u3001\u53ef\u5347\u7d1a\u53ca\u96f2\u7aef\u578b\u806f\u7d61\u4e2d\u5fc3\uff0c\u8b93 Cisco \u5728 T\u4ee5 Cloud \u70ba\u9996\u5ea6\u63a8\u51fa T\u6703\u7576\u505a Cisco \u65b9\u5411\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-12T07:01:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9810\u4f30\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\\\/\"},\"author\":{\"name\":\"Omar Tawakol\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/68c83c0017430ff9b74b899e8245aa00\"},\"headline\":\"Cisco 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