{"id":387930,"date":"2019-07-17T16:32:41","date_gmt":"2019-07-17T23:32:41","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e6%9c%83%e6%89%80%e5%85%a8%e7%90%83%e7%9a%84%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85\/"},"modified":"2019-07-17T16:32:41","modified_gmt":"2019-07-17T23:32:41","slug":"cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e6%9c%83%e6%89%80%e5%85%a8%e7%90%83%e7%9a%84%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e6%9c%83%e6%89%80%e5%85%a8%e7%90%83%e7%9a%84%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%a0%98%e5%b0%8e%e8%80%85\/","title":{"rendered":"Cisco \u88ab\u8b58\u5225\u70ba Ar\u6703\u6240\u5168\u7403\u7684\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005"},"content":{"rendered":"<p>\u5e7e\u5468\u524d\uff0c\u5728 Cisco Live <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u4e0a\uff0c\u6211\u8207\u5f88\u591a\u5ba2\u6236\u3001\u5408\u4f5c\u5925\u4f34\u548c\u540c\u4e8b\u5206\u4eab\u6211\u5011\u806f\u7d61\u4e2d\u5fc3\u7d44\u5408\u9858\u666f\u548c\u7522\u54c1\u5275\u65b0\u7b56\u7565\uff0c\u5e0c\u671b\u82b1\u4e9b\u6642\u9593\u3002 \u7531\u65bc\u6211\u5011\u7684\u7522\u54c1\u7fa4\u7d44\u6301\u7e8c\u767c\u5c55\u5230\u672a\u4f86\uff0c\u9019\u500b\u610f\u898b\u56de\u994b\u975e\u5e38\u7a4d\u6975\u3002<\/p>\n<p>\u6211\u5341\u5206\u6fc0\u52d5\u5730\u767c\u73fe\u6211\u5011\u7684\u7522\u54c1\u7fa4\u7d44\u548c\u7b56\u7565\u6700\u8fd1\u5df2\u7531\u4e16\u754c\u8a8d\u53ef\u4e4b\u884c\u696d\u5206\u6790\u516c\u53f8 Ar\u6703\u7814\u7a76\uff08Ar\u4ee5\u5229\uff09\u9a57\u8b49\u3002 Cisco \u5728 <a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=17033?ccid=cc001193&#038;oid=anrco017571\">2019 \u5e74 Arcisco \u5168\u7403<\/a>\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u4e2d\uff0c\u88ab\u8b58\u5225\u70ba\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u7684\u9818\u5c0e\u8005\u4e4b\u4e00\u3002<\/p>\n<p>\u5177\u6709\u7406\u60f3\u662f\u4e00\u4ef6\u4e8b\uff0c\u4f46\u662f\u5c07\u9858\u666f\u878d\u5165\u57f7\u884c\u548c\u7e3e\u6548\u662f\u70ba\u5ba2\u6236\u5e36\u4f86\u50f9\u503c\u3002 \u9019\u4e00\u8a8d\u8b58\u53cd\u6620\u6211\u5011\u7b56\u7565\u7684\u5b8c\u6210\u60c5\u6cc1\uff0c\u4ee5\u53ca\u6211\u5011\u7684\u8868\u73fe\u5982\u4f55\u6eff\u8db3\u5e02\u5834\u4e0a\u7684\u8a72\u7b56\u7565\u3002<\/p>\n<p>Ar\u6703\u7814\u7a76\u662f\u4e00\u5bb6\u7368\u7acb\u7684\u7814\u7a76\u8207\u8aee\u8a62\u516c\u53f8\uff0c\u5728\u8aac\u660e\u696d\u52d9\u548c IT \u4e3b\u7ba1\u9032\u884c\u66f4\u660e\u667a\u7684\u6280\u8853\u548c\u7b56\u7565\u6c7a\u7b56\u65b9\u9762\u64c1\u6709\u6578\u5341\u5e74\u7d93\u9a57\u3002 Ar factors Research Globe \u662f\u4e00\u7a2e\u5e02\u5834\u8a55\u4f30\u5de5\u5177\uff0c\u5b83\u5f9e\u898f\u6a21\u548c\u5e02\u5360\u7387\u770b\u5f97\u5230\uff0c\u800c\u662f\u4f7f\u7528\u9019\u4e9b\u56e0\u7d20\u4f5c\u70ba\u8a55\u4f30\u4f9b\u61c9\u5546\u5b8c\u6574\u529f\u80fd\u7684\u8a55\u4f30\u56e0\u7d20\u3002<\/p>\n<div id=\"attachment_289716\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-289716\" class=\"wp-image-289716 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/07\/5d2f4d4aebaed-1.png\" sizes=\"auto, (max-width: 677px) 100vw, 677px\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/07\/5d2f4d4aebaed-1-300x327.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/07\/5d2f4d4aebaed-1.png 677w\" alt=\"Cisco \u88ab\u8b58\u5225\u70ba Arcisco \u7684\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005\" width=\"677\" height=\"739\" \/><p id=\"caption-attachment-289716\" class=\"wp-caption-text\">Copyright \u00a9 2019 Ar affiliates Research Inc. \u548c\/\u6216\u5176\u5b50\u516c\u53f8\u3002 \u4fdd\u7559\u6240\u6709\u6b0a\u5229\u3002 Ar roadmap \u7814\u7a76\u548c Ar roadmap Research Globe \u662f Ar roadmap Research Inc.<\/p><\/div>\n<p> Ar\u4ee5\u5206\u6790\u8a55\u4f30\u7684\u4e00\u4e9b\u95dc\u9375\u9818\u57df\uff0c\u4f8b\u5982\u54c1\u724c\u77e5\u540d\u5ea6\u3001\u7522\u54c1\u7b56\u7565\u3001\u5e02\u5834\u7406\u89e3\u3001\u7ba1\u7406\u5718\u968a\u3001\u884c\u92b7\u3001\u7522\u54c1\u85cd\u5716\u3001\u77ad\u89e3\u5ba2\u6236\u9700\u6c42\u3001\u7522\u54c1\u7fa4\u7d44\u5b8c\u6574\u5ea6\u4ee5\u53ca\u57f7\u884c\u3002<\/p>\n<p>Ar premise \u8a55\u4f30\u7684\u524d\u63d0\u662f\u6211\u5011\u8f49\u8b8a\u4e86\u5f9e\u50b3\u7d71\u5167\u90e8\u90e8\u7f72\u578b\u89e3\u6c7a\u65b9\u6848\u5230\u57fa\u65bc\u96f2\u7aef\u7684 AI \u7522\u54c1\u3002 \u9019\u4f7f\u6211\u5011\u5728\u90a3\u4e9b\u95dc\u9375\u9818\u57df\u5177\u6709\u7279\u5225\u7684\u91cd\u8981\u6027\u3002<\/p>\n<p>\u6839\u64da Arlun \u7814\u7a76\u7dda\u7d22\u5206\u6790\u8005 Jim Lundy \u7de8\u5beb\u7684\u5831\u544a\uff1a \u300cCisco \u4e00\u76f4\u70ba\u76ee\u524d\u5ba2\u6236\u6295\u8cc7\u5176\u5167\u90e8\u90e8\u7f72\u7522\u54c1\uff0c\u4e26\u7d66\u4ed6\u5011\u63d0\u4f9b\u4e86\u4e00\u500b\u901a\u5f80\u96f2\u7aef\u7684\u8def\u5f91\uff0c\u5176\u4e2d\u5305\u542b\u5176 Collaboration Flex \u6388\u6b0a\u8a08\u756b\u53ca\u5167\u90e8\u90e8\u7f72\u5ba2\u6236\u53ef\u4ee5\u4f7f\u7528\u7684 Advanced Cloud \u670d\u52d9\u3002\u300d<\/p>\n<p>\u4ee5\u4e0b\u662f\u6211\u5011\u9818\u5c0e\u5718\u968a\u7684\u4e00\u4e9b\u95dc\u9375\u539f\u56e0\uff1a<\/p>\n<p><strong>Cisco BrandCisco<\/strong>  \u4ee5\u80fd\u5920\u5728\u5927\u578b\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u90e8\u7f72\u4e2d\u5927\u898f\u6a21\u57f7\u884c\uff0c\u4ee5\u53ca\u6211\u5011\u5c0d\u65bc\u4f01\u696d IT \u9700\u6c42\u7684\u6df1\u5165\u77ad\u89e3\u70ba\u4eba\u77e5\u3002 \u6211\u5011\u7684\u54c1\u724c\u4ee5\u5176\u5275\u65b0\u3001\u5ee3\u6cdb\u7684\u7814\u7a76\u8207\u958b\u767c\u3001\u958b\u653e\u7684\u5e73\u81fa\u3001\u6578\u4f4d\u8f49\u63db\u4ee5\u53ca\u6539\u8b8a\u5de5\u4f5c\u7684\u672a\u4f86\u800c\u4e16\u754c\u805e\u540d\u3002<\/p>\n<p><strong>Contact Center \u5e02<\/strong>  \u5360\u7387\u9818\u5c0e\u5730\u4f4d \u5728\u904e\u53bb 20 \u5e74\u4e2d\uff0c\u6211\u5011\u900f\u904e\u5ee3\u6cdb\u7684\u5408\u4f5c\u5925\u4f34\u7db2\u8def\u5728\u5168\u7403\u63d0\u4f9b\u9818\u5148\u7684\u806f\u7d61\u4e2d\u5fc3\u6280\u8853\uff0c\u5f9e\u800c\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3002 \u6211\u5011\u5728 36\uff0c000 \u5bb6\u4e0d\u540c\u4f01\u696d\u4e2d\u5177\u6709\u8d85\u904e 300 \u842c\u540d\u4ee3\u7406\uff0c\u4f7f\u6211\u5011\u5728\u806f\u7d61\u4e2d\u5fc3\u65b9\u9762\u6210\u70ba\u5e02\u5360\u7387\u9818\u5c0e\u8005 &#8211; \u5317\u7f8e\u7b2c\u4e00\uff0c\u5168\u7403\u7b2c\u4e8c\u3002<\/p>\n<p><strong>\u4ee5 AIOne<\/strong>   <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><\/a> \u4f5c\u70ba\u7522\u54c1\u7b56\u7565\u7684\u57fa\u790e\uff0c\u662f\u6301\u7e8c\u5275\u65b0\uff0c\u5982\u6211\u5011\u5e74\u521d\u5f15\u5165\u7684\u806f\u7d61\u4e2d\u5fc3\u589e\u5f37\u6240\u8b49\u660e\u3002 \u4f8b\u5982\uff0c\u7531 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-google-ai\">Google Contact Center AI \u63d0\u4f9b\u96fb\u6e90\u7684 Cisco \u7b54\u6848<\/a> \u667a\u6167\u578b\u4ee3\u7406\u3002 Cisco \u7b54\u6848\u6703\u5373\u6642\u807d\u53d6\u5ba2\u6236\u5c0d\u8a71\uff0c\u4e14\u5728\u4ee3\u7406\u8207\u5ba2\u6236\u4e92\u52d5\u6642\u4e3b\u52d5\u5411\u5ba2\u670d\u4eba\u54e1\u5448\u73fe\u667a\u6167\u578b\u5efa\u8b70\u53ca\u5176\u4ed6\u76f8\u95dc\u8cc7\u6599\u3002<\/p>\n<p><strong>\u9748\u6d3b\u7684\u96f2\u7aef\u3001\u5167\u90e8\u90e8\u7f72\u548c\u6df7\u5408\u90e8\u7f72\u9078\u9805<\/strong>  \u6211\u5011\u7684\u300c\u96f2\u7aef\u7b2c\u4e00\uff0c\u800c\u4e0d\u662f\u50c5\u96f2\u7aef\u300d\u65b9\u6cd5\u53ef\u8aac\u660e\u5167\u90e8\u90e8\u7f72\u5ba2\u6236\u767c\u5c55\u696d\u52d9\u3002 \u6bcf\u500b\u4eba\u90fd\u5e0c\u671b\u6700\u5927\u9650\u5ea6\u6e1b\u5c11\u5927\u91cf\u8cc7\u672c\u652f\u51fa\uff0c\u4e26\u53d7\u76ca\u4e8e\u6301\u7e8c\u63d0\u4f9b\u7531\u96f2\u7aef\u555f\u7528\u7684\u5275\u65b0\u529f\u80fd\u3002 \u6211\u5011\u7684\u5ba2\u6236\u5e0c\u671b\u4f4d\u65bc\u524d\u6cbf\uff0c\u4f46\u4ed6\u5011\u4e5f\u60f3\u8981\u4fdd\u8b77\u4ed6\u5011\u7684\u6295\u8cc7\uff0c\u4e26\u53d7\u76ca\u4e8e\u5167\u90e8\u90e8\u7f72\u57fa\u790e\u7d50\u69cb\u6240\u5e36\u4f86\u7a69\u5b9a\u7684\u5b89\u5168\u6027\u548c\u7a69\u5b9a\u6027\u3002 Cisco \u5177\u6709\u4f7f\u6b64\u8f49\u63db\u8b8a\u70ba\u5be6\u4f5c\u7684\u7b56\u7565\u548c\u6df7\u5408\u96f2\u7aef\u670d\u52d9\u3002<\/p>\n<p><strong>\u7aef\u5c0d\u7aef\u52a0\u5bc6 <\/strong><b><\/b>  Cisco \u5728\u4f01\u696d\u5b89\u5168\u6027\u65b9\u9762\u64c1\u6709\u696d\u754c\u9818\u5148\u7684\u8072\u8b7d\u3002 \u6211\u5011\u5c07\u7e7c\u7e8c\u6295\u8cc7\uff0c\u4f7f\u806f\u7d61\u4e2d\u5fc3\u66f4\u5b89\u5168\uff0c\u8b93\u60a8\u77ad\u89e3\u5ba2\u6236\u8207\u516c\u53f8\u8cc7\u8a0a\u53d7\u5230\u5b8c\u5168\u4fdd\u8b77\u3002<\/p>\n<p><strong>\u6574\u9ad4 Unified Communications and Collaboration \u529f\u80fd<\/strong>  \u6211\u5011 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u5177\u6709\u5ee3\u6cdb\u7684\u6574\u5408\u7522\u54c1\u7fa4\u7d44\uff0c\u5728\u901a\u8a0a\u7684\u6240\u6709\u9818\u57df\uff08\u5305\u62ec\u806f\u7d61\u4e2d\u5fc3\u3001\u5354\u4f5c\u3001\u901a\u8a71\u3001\u5b89\u5168\u6027\u3001\u7db2\u8def\u53ca\u88dd\u7f6e\uff09\u5177\u6709\u6df1\u5c64\u5c08\u696d\u77e5\u8b58\u3002 \u9019\u4f7f\u6211\u5011\u80fd\u5920\u900f\u904e\u6574\u5408\u95dc\u9375\u529f\u80fd\u63d0\u4f9b\u5de8\u5927\u7684\u751f\u7522\u529b\u512a\u52e2\u548c\u898f\u6a21\u914d\u7f6e\u3002 \u4f8b\u5982\uff0c\u6211\u5011\u5c07\u5ba2\u670d\u9ad4\u9a57\u8207 Webex Teams \u7121\u7e2b\u6574\u5408\uff0c\u4f7f\u5ba2\u670d\u4eba\u54e1\u80fd\u5920\u76f4\u89c0\u5730\u5b58\u53d6\u5ba2\u670d\u4e2d\u5fc3\u4e4b\u5916\u7684\u4e3b\u984c\u5c08\u5bb6\uff0c\u5f9e\u800c\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u597d\u66f4\u5feb\u901f\u7684\u670d\u52d9\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80 <a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=17033?ccid=cc001193&#038;oid=anrco017571\">2019 Ar\u4ee5\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u5831\u544a<\/a> \u3002<\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-selected-as-a-leader-in-aragons-globe-for-unified-communications-and-collaboration-for-the-second-consecutive-year\">Cisco \u5df2\u9023\u7e8c\u7b2c\u4e8c\u5e74\u6210\u70ba Arcisco \u5168\u7403\u7d71\u4e00\u901a\u8a0a\u548c\u5354\u4f5c\u9818\u57df\u7684\u9818\u5c0e\u8005<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\"><br \/>\n  <strong>\u66f4\u65b0\uff1a Cisco \u9023\u7e8c\u7b2c\u4e8c\u5e74\uff082020\uff09<\/strong> <\/a>   <sub>  <em>Ar disclaimer \u88ab\u9078\u70ba Ar\u6703\u6240\u7684\u5168\u7403\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005\uff1a Aragon Research \u4e0d\u6703\u70ba\u5176\u5728\u7814\u7a76\u767c\u8868\u6587\u7ae0\u4e2d\u63d0\u53ca\u7684\u5ee0\u5546\u6216\u5176\u7522\u54c1\u6216\u670d\u52d9\u80cc\u66f8\uff0c\u4e5f\u4e0d\u5efa\u8b70\u4f7f\u7528\u8005\u9078\u64c7\u8a55\u50f9\u6700\u9ad8\u7684\u5ee0\u5546\u3002 Aragon Research \u7684\u767c\u8868\u6587\u7ae0\u5305\u542b Aragon Research and Advisory Services \u7d44\u7e54\u7684\u610f\u898b\uff0c\u4e0d\u61c9\u88ab\u7406\u89e3\u70ba\u4e8b\u5be6\u7684\u9673\u8ff0\u3002 Aragon Research \u300c\u6309\u73fe\u72c0\u300d\u63d0\u4f9b\u5176\u7814\u7a76\u767c\u8868\u6587\u7ae0\u4ee5\u53ca\u5305\u542b\u5728\u5167\u7684\u8cc7\u8a0a\uff0c\u4e0d\u63d0\u4f9b\u4efb\u4f55\u4fdd\u8b49\u3002<\/em><br \/>\n<\/sub><\/p>\n<hr \/>\n<p><strong>\u9032\u4e00\u6b65Cisco \u5728 Intelligence Intelligence<\/strong><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">  \u9818\u57df\u7684\u6700\u65b0\u5275\u65b0 \u6539\u9032\u806f\u7d61\u4e2d\u5fc3\u7684\u696d\u52d9\u6210\u679c\u3002\u5728\u9084\u6709\u4e00\u4e9b Cisco \u88ab\u547d\u540d\u70ba Arcisco \u7684\u806f\u7d61<\/a><a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/AragonLeader\">  \u4e2d\u5fc3\u6642\uff0c\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u662f\u300c\u5728\u5340\u57df\u4e2d\u300d\u7684\uff1f<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\"><\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">Webex Contact Center Enterprise [Webinar] \u4ecb\u7d39<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center \u6839\u64da\u5168\u7403\u516c\u8a8d\u7684\u884c\u696d\u5206\u6790\u516c\u53f8 Ar\u4ee5\u7b56\u7565\u548c\u7e3e\u6548\u9032\u884c\u8a55\u4f30<\/p>\n","protected":false},"author":5452,"featured_media":416817,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[4421,8158,8156,4755,12061,8307,8441,10983,4584],"class_list":["post-387930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-awards","tag-call-center-zh-hant","tag-cisco-live-zh-hant","tag-4755","tag-12061","tag-8307","tag-8441","tag-10983","tag-4584"],"acf":[],"yoast_head":"<!-- This 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