{"id":388152,"date":"2019-10-03T10:39:18","date_gmt":"2019-10-03T17:39:18","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-csm-%e7%94%9f%e5%91%bd%e9%80%b1%e6%9c%9f%e4%b8%ad%e7%9a%84%e4%b8%80%e5%a4%a9\/"},"modified":"2019-10-03T10:39:18","modified_gmt":"2019-10-03T17:39:18","slug":"cisco-csm-%e7%94%9f%e5%91%bd%e9%80%b1%e6%9c%9f%e4%b8%ad%e7%9a%84%e4%b8%80%e5%a4%a9","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/cisco-csm-%e7%94%9f%e5%91%bd%e9%80%b1%e6%9c%9f%e4%b8%ad%e7%9a%84%e4%b8%80%e5%a4%a9\/","title":{"rendered":"Cisco CSM \u751f\u547d\u9031\u671f\u4e2d\u7684\u4e00\u5929"},"content":{"rendered":"<p><span><br \/>\n  <strong>\u5ba2\u6236\u6210\u529f\u90e8\u843d\u683c\u7cfb\u5217<\/strong> <\/span><em>   <a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\">\u5ba2\u6236\u6210\u529f<\/a> \u90e8\u843d\u683c\u7cfb\u5217\u5f37\u8abf\u5ba2\u6236\u6210\u529f\u9ad4\u9a57\u7d93\u7406 \uff08CSM\uff09 \u53ca\u5176\u5ba2\u6236\uff0c\u6211\u5011\u805a\u7126\u5ba2\u6236\u6210\u529f\u6848\u4f8b\u3002 \u77ad\u89e3 Cisco \u7684\u5354\u4f5c\u6280\u8853\u5982\u4f55\u5c0d\u7d44\u7e54\u7522\u751f\u6b63\u9762\u5f71\u97ff\u3001\u89e3\u6c7a\u5373\u6642\u696d\u52d9\u6311\u6230\u4e26\u5f71\u97ff\u5ba2\u6236\u7684\u6210\u679c\u3002<\/em><\/p>\n<h2>Aha \u5ba2\u6236\u9ad4\u9a57\u6642\u523b<\/h2>\n<p>Amal \u5718\u968a\u7684\u6210\u529f\u4f86\u81ea\u8a31\u591a\u65b9\u9762\uff0c\u4f46\u7e3d\u662f\u4ee5\u4ee4\u5ba2\u6236\u9a5a\u8a1d\u7684\u65b9\u5f0f\u4ee4\u5ba2\u6236\u6b23\u559c\u4e8e\u5fc3\u3002 \u9019\u662f\u5979\u8207\u968a\u53cb\u5728\u52a0\u5165\u5ba2\u6236\u6642\u4e00\u8d77\u5206\u4eab\u7684\u4e00\u4e9b\u6c7a\u5b9a\u3002 \u7576\u5ba2\u6236\u773c\u795e\u8b8a\u5927\u6642\uff0c\u53ea\u9700\u300cAha\uff01\u300d\u5c31\u8aaa\u660e Webex \u80fd\u5920\u70ba\u696d\u52d9\u505a\u4ec0\u9ebc\u3002<\/p>\n<p>\u6bcf\u5929\uff0cAmal \u90fd\u611f\u5230\u6709\u4e00\u500b\u6a5f\u6703\u4f86\u7ba1\u7406\u96e3\u4ee5\u7f6e\u4fe1\u7684\u5ba2\u6236\u6210\u529f\u9ad4\u9a57\u7d93\u7406 \uff08CSM\uff09 \u5718\u968a\uff0c\u8a72\u5718\u968a\u5305\u542b\u4e00\u7cfb\u5217\u8c50\u5bcc\u7684\u5ba2\u6236\u670d\u52d9\u3001\u9ad4\u9a57\u548c\u8208\u8da3\u3002 \u5979\u7684\u5718\u968a\u5177\u6709\u4e0d\u540c\u7684\u80cc\u666f\u8207\u500b\u6027\uff0c\u6bcf\u5929\u5728 Cisco RTP \u5712\u5340\uff08Raities\uff0cNC\uff09\u5de5\u4f5c\u6642\uff0c\u90fd\u5145\u6eff\u6a02\u8da3\u548c\u6a02\u8da3\u3002<\/p>\n<blockquote><p>\u300c\u6211\u7684\u5de5\u4f5c\u662f\u7531\u5f88\u591a\u79fb\u52d5\u7684\u96f6\u4ef6\u6240\u7d44\u6210\u3002 \u6211\u559c\u6b61\u6c92\u6709\u4e00\u5929\u53ef\u4ee5\u548c\u4e0b\u4e00\u5929\u4e00\u6a23&#8221; -Amal Abdelwahahag<\/p><\/blockquote>\n<p>\u5979\u6bcf\u5929\u82b1\u5f88\u591a\u6642\u9593\u8207\u5ba2\u6236\u53ca\u5718\u968a\u4e92\u52d5\u3002 \u7121\u8ad6\u662f\u5ba2\u6236\u4e0a\u5831\u3001\u5718\u968a\u7b56\u7565\u6703\u8b70\u3001\u898f\u5283\u968e\u6bb5\u6703\u8b70\uff0c\u9084\u662f CSM \u9762\u8a66\uff08\u662f\uff0c\u5979\u7684\u5718\u968a\u4ecd\u5728\u6210\u9577\uff09\uff0c\u8207\u4eba\u54e1\u806f\u7e6b\u90fd\u4ee4\u5979\u611f\u89ba\u5f88\u81ea\u5728\u3002<\/p>\n<h2>Amal \u7684\u5718\u968a\u5982\u4f55\u5b8c\u6210\u5de5\u4f5c<\/h2>\n<p>Amal \u767c\u73fe\u8207 Webex \u5718\u968a\u5408\u4f5c\u5f88\u5bb9\u6613\u3002 \u7121\u8ad6\u4ed6\u5011\u662f\u5728\u8fa6\u516c\u5ba4\u9084\u662f\u51fa\u5dee\u7d66\u5ba2\u6236\uff0c\u6bcf\u500b\u4eba\u90fd\u53ef\u4ee5\u4fdd\u6301\u9023\u63a5\u4e26\u4fdd\u6301\u901f\u5ea6\u3002 \u5728Webex Teams\u7a7a\u9593\uff08\u9069\u7576\u540d\u7a31\u70ba&#8221;Amal About The Webex\u300d\uff09\u4e0a\uff0cCSM \u5171\u7528\u65b0\u805e\u3001\u66f4\u65b0\u548c\u6700\u4f73\u505a\u6cd5\u3002<\/p>\n<p>\u4ed6\u5011\u6bcf\u9031\u81f3\u5c11\u958b\u4e00\u6b21\u6703\uff0c\u8a0e\u8ad6\u696d\u52d9\u958b\u767c\u3001\u5373\u5c07\u9032\u884c\u7684\u6d3b\u52d5\uff0c\u4ee5\u53ca\u4f5c\u70ba\u4e00\u500b\u5718\u968a\u8655\u7406\u696d\u52d9\u958b\u767c\u3002 Webex \u4e5f\u662f Amal \u7684\u5718\u968a\u5728\u66f4\u500b\u4eba\u5c64\u7d1a\u4e0a\u9023\u63a5\u5728\u4e00\u8d77\u4ee5\u5171\u7528\u5bb6\u5ead\u8207\u5047\u65e5\u7167\u7247\u7684\u5730\u65b9\uff0c\u6216\u8b93\u6240\u6709\u4eba\u7684\u4e00\u5929\u90fd\u4eae\u8457\u7684\u5927\u7b11\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-297364\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\" alt=\"\u5ba2\u6236\u6210\u529f\u9ad4\u9a57\u7d93\u7406 \uff08CSM\uff09 \u5305\u542b\u4e00\u7cfb\u5217\u5f69\u8272\u7684\u5ba2\u6236\u670d\u52d9\u3001\u9ad4\u9a57\u548c\u8208\u8da3\u5c08\u6848\" width=\"800\" height=\"600\" \/><br \/>\n<\/a><\/p>\n<h2>\u5efa\u7acb\u500b\u4eba\u5316\u7684\u63a1\u7528\u9ad4\u9a57<\/h2>\n<p>\u5979\u7684\u5718\u968a\u8a2d\u5b9a\u6bcf\u9031\u76ee\u6a19\u662f\u5982\u4f55\u78ba\u4fdd\u4ed6\u5011\u59cb\u7d42\u8655\u65bc\u8aac\u660e\u5ba2\u6236\u6210\u529f\u7684\u6700\u4f73\u4f4d\u7f6e\u3002 \u5979\u8aaa\u660e\u4e86\u4e0d\u540c\u7684\u7d44\u7e54\u5e0c\u671b\u4f7f\u7528 Webex \u5be6\u73fe\u7684\u76ee\u6a19\u5982\u4f55\u5f62\u6210\u76ee\u6a19\u3002<\/p>\n<p>CSM \u53ef\u80fd\u60f3\u8981\u8207\u5ba2\u6236\u4e00\u8d77\u6aa2\u67e5\u4f7f\u7528\u65b9\u5f0f\u5ea6\u91cf\u503c\uff0c\u4ee5\u78ba\u5b9a\u8981\u6539\u9032\u7684\u5340\u57df\u3002 \u5728\u5176\u5b83\u60c5\u6cc1\u4e0b\uff0c\u4ed6\u5011\u53ef\u80fd\u6703\u512a\u5148\u8abf\u6574\u5176 Webex \u8a2d\u5b9a\u4ee5\u6eff\u8db3\u5176\u696d\u52d9\u7684\u7279\u5b9a\u9700\u6c42\u3002 \u9019\u4e00\u5207\u90fd\u53d6\u6c7a\u65bc\u5ba2\u6236\u3001\u4ed6\u5011\u7684\u6210\u529f\u8a08\u756b\uff0c\u4ee5\u53ca\u4ed6\u5011\u5168\u7a0b\u9ad4\u9a57\u7684\u78ba\u5be6\u4f4d\u7f6e\u3002<\/p>\n<h2>\u5c0d\u6240\u57f7\u884c\u4e4b\u5de5\u4f5c\u611f\u89ba\u975e\u5e38\u597d<\/h2>\n<p>Amal \u7684\u5718\u968a\u5177\u6709\u5f37\u5927\u7684\u5de5\u4f5c\u5e79\u7dda\uff0c\u4f46\u5b83\u5011\u5728\u8fa6\u516c\u5ba4\u5167\u5916\u4e5f\u6709\u5f88\u591a\u6a02\u8da3\u3002 \u7576\u4ed6\u5011\u5916\u51fa\u6642\uff0c\u901a\u5e38\u7e3d\u662f\u53ef\u4ee5\u4e00\u8d77\u4eab\u53d7\u4e00\u7a2e\u9ad4\u9a57\u3001\u57f7\u884c\u4e00\u4e9b\u6709\u8da3\u7684\u4e8b\uff0c\u4f8b\u5982\uff0c\u5728\u672c\u5730\u9032\u884c\u4e00\u4e9b\u6d3b\u52d5\uff0c\u6216\u5728\u672c\u5730\u70ba\u793e\u7fa4\u63d0\u4f9b\u56de\u994b\u3002<\/p>\n<p>\u300c\u6211\u5011\u90fd\u5c0d\u5de5\u4f5c\u611f\u5230\u5341\u5206\u7684\u81ea\u4fe1\u3002 \u6211\u5011\u78ba\u5be6\u559c\u611b\u6211\u5011\u652f\u63f4\u7684\u7522\u54c1\uff0c\u5e0c\u671b\u6211\u5011\u7684\u5ba2\u6236\u50cf\u6211\u5011\u4e00\u6a23\u559c\u611b\u5b83\u5011\u3002 \u56e0\u70ba\u6211\u5011\u6bcf\u5929\u90fd\u80fd\u7b2c\u4e00\u624b\u770b\u5230\u5de5\u4f5c\u7684\u50f9\u503c\u548c\u5f71\u97ff\uff0c\u6240\u4ee5\u7121\u8ad6\u5ba2\u6236\u9084\u662f\u6211\u5011\uff0c\u5c0d Webex \u7684\u7c89\u7d72\u90fd\u662f\u4e00\u7a2e\u81ea\u7136\u7684\u904e\u7a0b\uff0c\u300dAmal \u8aaa\u3002<\/p>\n<p>\u7576\u6211\u8a62\u554f Amal \u5979\u80fd\u5426\u8aaa\u51fa\u5979\u5c0d\u5de5\u4f5c\u7684\u6700\u611b\u6642\uff0c\u5979\u5feb\u901f\u56de\u4f86\u554f\u300c\u4e00\u5207\u300d\uff0c\u4e26\u7d66\u6211\u4e00\u500b\u5bec\u5ee3\u7684\u7b11\u81c9\u3002 \u7136\u5f8c\u5979\u7e7c\u7e8c\u8aaa\uff0c\u4f5c\u70ba CSM \u9818\u5c0e\uff0c\u5979\u5718\u968a\u7684\u5c08\u696d\u670d\u52d9\u662f\u5979\u5de5\u4f5c\u6700\u4e0d\u52aa\u529b\u7684\u4e00\u90e8\u5206\u3002<\/p>\n<p>\u300c\u6211\u559c\u6b61\u89c0\u770b\u6211\u7684\u5718\u968a\u5728\u80fd\u529b\u8207\u81ea\u4fe1\u4e2d\u6210\u9577\u3002 \u5f9e CSM \u610f\u8b58\u5230\u4ed6\u5011\u5728\u5ba2\u6236\u6210\u529f\u4e2d\u7684\u89d2\u8272\u958b\u59cb\uff0c\u5b83\u5c31\u50cf\u662f\u4e00\u500b\u958b\u555f\u7684\u71c8\uff0c\u4ed6\u5011\u611f\u89ba\u81ea\u5df1\u66f4\u4e0b\u5b9a\u4e86\u5fc3\u4f86\u5354\u52a9\u4ed6\u5011\u9054\u6210\u76ee\u6a19\uff0c\u300dAmal \u8aaa\u3002<\/p>\n<h2>\u6210\u70ba\u66f4\u5927\u4e8b\u60c5\u7684\u4e00\u90e8\u5206<\/h2>\n<p>\u5c0d\u65bc Amal \u4f86\u8aaa\uff0c\u5979\u7684\u5718\u968a\u4e2d\u7684\u6bcf\u500b CSM \u5fc5\u9808\u77ad\u89e3\u4ed6\u5011\u81ea\u5df1\u7684\u6210\u529f\u5982\u4f55\u8207\u5ba2\u6236\u7684\u6210\u529f\u76f8\u95dc\u3002 \u5979\u767c\u73fe\u4ed6\u5011\u7684\u89d2\u8272\u4e0d\u6b62\u662f\u78ba\u4fdd\u5ba2\u6236\u6210\u529f\u63a1\u7528 Webex \u7522\u54c1\u3002 \u751a\u81f3\u53ef\u4ee5\u5354\u52a9\u4ed6\u5011\u66f4\u597d\u5730\u5de5\u4f5c\u53ca\u6e9d\u901a\u3002<\/p>\n<p>\u300c\u6211\u5011\u5411\u91ab\u751f\u63d0\u4f9b\u4e86\u5de5\u5177\uff0c\u8b93\u75c5\u4eba\u80fd\u5920\u67e5\u770b\u548c\u6cbb\u7642\u6240\u6709\u5730\u65b9\u75c5\u4eba\u3002 \u6211\u5011\u8aac\u660e\u5546\u52d9\u4eba\u54e1\u9762\u5c0d\u9762\u8207\u5ba2\u6236\u5efa\u7acb\u696d\u52d9\u95dc\u4fc2\u3002 \u6211\u5011\u4e2d\u65b7\u8ab2\u5802\u7246\u58c1\uff0c\u4ee5\u5c07\u5b78\u751f\u548c\u6559\u5e2b\u9023\u63a5\u5728\u5206\u6563\u5f0f\u5b78\u7fd2\u7a0b\u5f0f\u4e2d\u3002 \u9019\u9084\u53ea\u662f\u4e00\u500b\u958b\u59cb \uff0c\u6211\u5011\u7684\u5ba2\u6236\u6bcf\u5929\u4f7f\u7528 Webex \u5411\u6211\u5011\u5206\u4eab\u4ed6\u5011\u6b63\u5728\u8f49\u8b8a\u751f\u6d3b\u7684\u65b0\u65b9\u5f0f\uff0c\u300dAmal \u8aaa\u3002<\/p>\n<p>\u51fa\u65bc\u9019\u4e9b\u539f\u56e0\uff0cAmal \u8a8d\u70ba\u5979\u7684\u5718\u968a\u5c0d\u65bc\u5ba2\u6236\u800c\u8a00\u662f\u4e00\u7a2e\u8d85\u8d8a\u548c\u8d85\u8d8a\u7684\u9a45\u52d5\uff0c\u56e0\u70ba\u4ed6\u5011\u611f\u89ba\u5c6c\u65bc\u6bd4\u6240\u670d\u52d9\u7522\u54c1\u8981\u5927\u5f88\u591a\u7684\u90e8\u5206\u3002<\/p>\n<blockquote><p>\u8acb\u73fe\u5728\u67e5\u770b\u6211\u5011\u7684 <a href=\"HTTP:\/\/cs.co\/webexadoption\">   <strong>\u63a1\u7528 cs.co\/webexadoption<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><br \/>\n  <a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9.jpeg\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-297448\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9-150x150.jpeg\" alt=\"Cisco \u7684 Cisco Capstick-\u4ee5\u3001Copywriter\u3001Digital Experiences &#038;Collaboration\" width=\"155\" height=\"103\" \/><br \/>\n  <\/a>\u8a2a\u5ba2\u90e8\u843d\u5ba2\uff1a CiscoWebex \u7684\u5c07 Capstick-Cisco Capstick-\u4ee5 Copywriter\u3001Digital Experiences &#038;Collaboration<\/strong> \u4f5c\u70ba\u6578\u4f4d\u9ad4\u9a57 \uff08DXE\uff09 \u5718\u968a\u7684\u4e00\u500b\u6587\u6848\uff0c\u5c08\u6ce8\u4e8e\u5354\u4f5c\u7522\u54c1\u7fa4\u7d44\u4e2d\u7684 Webex \u7522\u54c1\u548c\u670d\u52d9\u3002 \u4ed6\u7684\u5167\u5bb9\u53ef\u4ee5\u63a5\u89f8\u4e26\u5f15\u5c0e\u4f7f\u7528\u8005\u6d41\u89bd\u5ba2\u6236\u751f\u547d\u9031\u671f\u7684\u6bcf\u4e00\u500b\u63a5\u89f8\u9ede\uff0c\u4ee5\u7372\u5f97\u6700\u4f73\u9ad4\u9a57\u3002 \u4ed6\u5efa\u7acb\u4ee4\u4eba\u8a18\u61b6\u8a18\u61b6\u4e14\u5177\u6709\u9069\u61c9\u529b\u7684\u6578\u4f4d\u7b2c\u4e00\u52d5\u614b\uff0c\u63a8\u52d5\u555f\u7528\u3001\u5b78\u7fd2\u53ca\u5ba2\u6236\u6210\u529f\uff0c\u4ed6\u81f4\u529b\u65bc\u70ba\u6bcf\u4f4d Webex \u4f7f\u7528\u8005\u5efa\u7acb\u771f\u6b63\u7684\u76ee\u6a19\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u77ad\u89e3\u66f4\u591a\u8cc7\u8a0a\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u5728\u9019\u88e1\u9023\u63a5\u7cfb\u5217\u4e2d\u6240\u6709\u5ba2\u6236\u6210\u529f\u90e8\u843d<a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"> \u683c<\/a><\/strong><\/li>\n<li><a href=\"HTTPs:\/\/blogs.cisco.com\/customerexperience\/how-one-cx-engineer-is-making-a-difference\"><br \/>\n  <strong>\u6211\u300c\u767c\u73fe\u6211\u7684\u5e0c\u671b\uff1a\u300c\u4e00\u4f4d\u5c08\u696d\u5c08\u696d\u5de5\u7a0b\u5e2b\u662f\u5982\u4f55\u6539\u8b8a\u7684<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"HTTPs:\/\/blogs.cisco.com\/partner\/customer-experience-partner-insights?dtid=osscdc000283\"><br \/>\n  <strong>\u5ba2\u6236\u9ad4\u9a57\u5408\u4f5c\u5925\u4f34\u898b\u89e3<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/whats-your-webex-dream?dtid=osscdc000283\"><br \/>\n  <strong>\u60a8\u7684 Webex \u7406\u60f3\u662f\u4ec0\u9ebc\uff1f \u63a8\u52d5\u63a1\u7528 Webex \u7684\u71b1\u9580\u63d0\u793a<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u6210\u529f\u90e8\u843d\u683c\u7cfb\u5217\u5f37\u8abf\u5ba2\u6236\u6210\u529f\u9ad4\u9a57\u7d93\u7406 \uff08CSM\uff09 \u53ca\u5176\u5ba2\u6236\uff0c\u6211\u5011\u805a\u7126\u5ba2\u6236\u6210\u529f\u6848\u4f8b\u3002 \u77ad\u89e3 Cisco \u7684\u5354\u4f5c\u6280\u8853\u5982\u4f55\u5c0d\u7d44\u7e54\u7522\u751f\u6b63\u9762\u5f71\u97ff\u3001\u89e3\u6c7a\u5373\u6642\u696d\u52d9\u6311\u6230\u4e26\u5f71\u97ff\u5ba2\u6236\u7684\u6210\u679c\u3002<\/p>\n","protected":false},"author":5476,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1492],"tags":[12030,8017,13409,12634,12028,12031,13410,12713,13411,8159],"class_list":["post-388152","post","type-post","status-publish","format-standard","hentry","category-8011","category-1492","tag-customersuccessblogseries-zh-hant","tag-cisco-","tag-13409","tag-12634","tag-12028","tag-12031","tag-13410","tag-12713","tag-13411","tag-8159"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco CSM \u751f\u547d\u9031\u671f\u4e2d\u7684\u4e00\u5929 | Webex 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