{"id":388171,"date":"2019-09-18T04:45:19","date_gmt":"2019-09-18T11:45:19","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%ae%a3%e4%bd%88%e6%8e%a8%e5%87%ba%e6%96%b0%e7%9a%84%e5%85%a8%e7%90%83%e3%80%81%e5%8f%af%e5%8d%87%e7%b4%9a%e5%92%8c%e5%9f%ba%e6%96%bc-cloud-%e7%9a%84-webex-contact-center\/"},"modified":"2019-09-18T04:45:19","modified_gmt":"2019-09-18T11:45:19","slug":"%e5%ae%a3%e4%bd%88%e6%8e%a8%e5%87%ba%e6%96%b0%e7%9a%84%e5%85%a8%e7%90%83%e3%80%81%e5%8f%af%e5%8d%87%e7%b4%9a%e5%92%8c%e5%9f%ba%e6%96%bc-cloud-%e7%9a%84-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%ae%a3%e4%bd%88%e6%8e%a8%e5%87%ba%e6%96%b0%e7%9a%84%e5%85%a8%e7%90%83%e3%80%81%e5%8f%af%e5%8d%87%e7%b4%9a%e5%92%8c%e5%9f%ba%e6%96%bc-cloud-%e7%9a%84-webex-contact-center\/","title":{"rendered":"\u5ba3\u4f48\u63a8\u51fa\u65b0\u7684\u5168\u7403\u3001\u53ef\u5347\u7d1a\u548c\u57fa\u65bc Cloud \u7684 Webex Contact Center"},"content":{"rendered":"<p>\u672c\u5468\u662f\u4e00\u5e74\u4e00\u5ea6 Cisco <a href=\"HTTPs:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/summary\">   <strong>Contact Center \u7684<\/strong> <\/a> 10 \u5468\u5e74\u6d3b\u52d5\uff0c\u6211\u5011\u6703\u5728\u9019\u88e1\u8209\u884c\u4e00\u5834\u7531 Cisco<a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> <strong>   \u5ba2\u6236\u3001\u5408\u4f5c\u5925\u4f34\u53ca\u5ba2\u6236\u6240\u5efa\u7acb\u3001\u7531 Cisco \u516c\u53f8\u3001\u5408\u4f5c\u5925\u4f34\u53ca\u5ba2\u6236\u6240\u5efa\u7acb\u3001\u5f59\u96c6\u5728\u4e00\u8d77\uff0c\u4f86\u77ad\u89e3 Cisco Contact Center<\/strong> <\/a>\u7522\u54c1\u7fa4\u7d44\u7684\u6700\u65b0\u5275\u65b0\u3002<\/p>\n<p><a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2019432\">   <strong> <\/strong><\/a> \u6211\u5341\u5206\u6fc0\u52d5\u5730\u5206\u4eab\u6211\u5011\u4eca\u65e5\u5728\u6d3b\u52d5\u4e2d\u6240\u5ba3\u4f48\u7684\u4e00\u4e9b\u6fc0\u52d5\u4eba\u5fc3\u7684\u5ba3\u544a\uff0c\u9019\u4e9b\u5ba3\u544a\u9032\u4e00\u6b65\u986f\u793a\u4e86\u6211\u5011\u5728\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u5e02\u5834\u4e2d\u7684\u9818\u5c0e\u5730\u4f4d\uff0c\u4ee5\u53ca Cisco <\/p>\n<p> \u5168\u9762\u7684\u5354\u4f5c\u5957\u4ef6\uff08\u5305\u62ec\u806f\u7d61\u4e2d\u5fc3\u3001\u901a\u8a71\u3001\u6703\u8b70\u3001\u5354\u4f5c\u53ca\u88dd\u7f6e\uff09\u7d66\u6211\u5011\u7684\u5ba2\u6236\u5e36\u4f86\u7684\u50f9\u503c\u3002<\/p>\n<h2>\u6211\u5011\u4e00\u76f4\u5fd9\u788c\uff01<\/h2>\n<p>\u6211\u5011\u5df2\u5c0d <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">   <strong>\u884c\u696d\u9818\u5148\u7684 Webex Contact Center<\/strong> <\/a> \u9032\u884c\u4e00\u4e9b\u660e\u986f\u7684\u589e\u5f37\uff0c\u4ee5\u652f\u63f4\u5168\u7403\u66f4\u5927\u7684\u806f\u7d61\u4e2d\u5fc3\u7684\u9700\u6c42\u3001\u6539\u9032\u4ee3\u7406\u548c\u5ba2\u6236\u9ad4\u9a57\uff0c\u4ee5\u53ca\u7c21\u5316\u5c0d Webex \u5e73\u81fa\u7684\u7ba1\u7406\u3002 \u4ee5\u4e0b\u662f\u6b64\u516c\u544a\u7684\u4eae\u9ede\uff1a<\/p>\n<h2>\u516c\u544a\u4eae\u9ede<\/h2>\n<p><strong>\u4f01\u696d\u7d1a voiceWebex <\/strong>Contact Center \u6b63\u8207 Webex Calling \u6574\u5408\uff0c\u63d0\u4f9b\u4f01\u696d\u7d1a\u7684\u8a9e\u97f3\u81f3\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff0c\u5728\u7c21\u5316\u8cfc\u8cb7\u3001\u5be6\u65bd\u548c\u7ba1\u7406\u7a0b\u5f0f\u7684\u540c\u6642\u6539\u9032\u901a\u8a71\u54c1\u8cea\u3002<\/p>\n<p><strong>\u64f4\u5145\u7684<\/strong> Webex Contact Center \u73fe\u5728\u53ef\u64f4\u5145\u70ba\u6bcf\u500b\u79df\u4f7f\u7528\u8005\u6700\u591a 3\uff0c000 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\u9019\u4e9b\u589e\u5f37\u5305\u62ec\u5efa\u7acb\u804a\u5929\u6ce1\u6ce1\u7684\u4fbf\u6377\u9ad4\u9a57\u3001\u8207\u5ba2\u6236\u865b\u64ec\u52a9\u7406\u6a5f\u5668\u4eba\u6574\u5408\u3001\u5c07\u6b63\u5728\u9032\u884c\u7684\u804a\u5929\u4e0a\u5831\u81f3\u8a9e\u97f3\u6216\u8996\u97f3\u8a0a\u804a\u5929\uff0c\u4ee5\u53ca\u9069\u7528\u4e8e Gmail \u548c Office365 \u7684\u5373\u958b\u5373\u7528\u5ba2\u6236\u96fb\u5b50\u90f5\u4ef6\u529f\u80fd\u3002<\/p>\n<p><strong>\u7d93\u904e\u6539\u9032\u7684\u5ba2\u670d<\/strong> \u684c\u9762\u9ad4\u9a57\uff0c74% \u7684\u806f\u7d61\u4e2d\u5fc3\u4e3b\u7ba1\u8a8d\u70ba\u4ee3\u7406\u9ad4\u9a57\u5c0d\u5ba2\u6236\u9ad4\u9a57\u5177\u6709\u91cd\u5927\u7684\u5f71\u97ff\u3002 \u56e0\u6b64\uff0c\u6211\u5011\u91cd\u65b0\u8a2d\u8a08\u4e86 Webex Contact Center \u4ee3\u7406\u684c\u9762\uff0c\u4ee5\u5efa\u7acb\u66f4\u7a4d\u6975\u4ee3\u7406\u9ad4\u9a57\u4f86\u63d0\u5347\u5176\u751f\u7522\u529b\uff0c\u540c\u6642\u6e1b\u5c11\u9810\u8a02\u3002 \u65b0\u7684 UI \u4f7f\u4ee3\u7406\u80fd\u5920\u9032\u884c\u66f4\u667a\u6167\u548c\u66f4\u591a\u7684\u5ba2\u6236\u4e92\u52d5\uff0c\u4e26\u8207 Webex \u7684\u5916\u89c0\u548c\u65b9\u5f0f\u4fdd\u6301\u4e00\u81f4\uff0c\u5f9e\u800c\u5728\u6574\u500b Webex \u7522\u54c1\u7fa4\u7d44\u4e2d\u5be6\u73fe\u4e00\u81f4\u7684\u9ad4\u9a57\u3002<\/p>\n<p><strong>\u7ba1\u7406\u7c21\u5316<\/strong> \u6211\u5011\u4f7f\u5ba2\u6236\u80fd\u5920\u66f4\u8f15\u9b06\u5730\u7ba1\u7406\u6240\u6709\u9019\u4e9b\u64cd\u4f5c\uff0c\u505a\u6cd5\u662f\u5c07 Webex Contact Center \u7684\u5e03\u5efa\u8a2d\u548c\u7ba1\u7406\u5f15\u5165\u76f4\u89c0\u7684Webex Control Hub\u3002 \u9019\u70ba\u5ba2\u6236\u63d0\u4f9b\u6240\u6709 Webex \u7522\u54c1\u7684\u96c6\u4e2d\u5f0f\u7ba1\u7406\u9ad4\u9a57\uff0c\u4e26\u555f\u7528\u66f4\u5feb\u3001\u66f4\u7c21\u55ae\u7684\u79df\u4f7f\u7528\u8005\u548c SIP \u5e79\u7dda\u4e0a\u7dda\u548c\u4f9b\u61c9\uff0c\u964d\u4f4e\u8907\u96dc\u6027\u3001\u7bc0\u7701\u6642\u9593\u4e26\u6539\u9032 IT \u751f\u7522\u529b\u3002<\/p>\n<h2><strong>\u95dc\u9589\u60f3\u6cd5<\/strong><\/h2>\n<p>\u6709\u4e86\u9019\u4e9b\u65b0\u7684 Webex Contact Center \u529f\u80fd\uff0cCisco \u6b63\u5728\u5be6\u73fe\u6211\u5011\u5be6\u73fe\u6700\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u9858\u666f\u7684\u4e0b\u4e00\u6b65\uff0c\u5f9e\u800c\u6700\u7d42\u63d0\u9ad8\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u548c\u751f\u547d\u9031\u671f\u50f9\u503c\u3002<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Webex Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">   <strong>eBook\u3002<\/strong> <\/a><\/p>\n<p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong>\u6211\u5011\u7684\u7db2\u7ad9<\/strong><br \/>\n<\/a><\/p>\n<\/blockquote>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u5ba3\u4f48\u5c0d\u96f2\u7aef\u578b Webex Contact Center \u89e3\u6c7a\u65b9\u6848\u9032\u884c\u589e\u5f37\uff0c\u5f9e\u800c\u6539\u9032\u5ba2\u670d\u4eba\u54e1\u53ca\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n","protected":false},"author":5452,"featured_media":388172,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[13374,8017,13425,13375],"class_list":["post-388171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-ccsummit2019-zh-hant","tag-cisco-","tag-ivr-","tag-13375"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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