{"id":388219,"date":"2019-11-26T11:46:01","date_gmt":"2019-11-26T19:46:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e7%82%ba%e4%bb%80%e9%ba%bc%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%9c%80%e8%a6%81%e4%bf%9d%e8%ad%b7%e8%a8%ad%e5%82%99\/"},"modified":"2019-11-26T11:46:01","modified_gmt":"2019-11-26T19:46:01","slug":"%e7%82%ba%e4%bb%80%e9%ba%bc%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%9c%80%e8%a6%81%e4%bf%9d%e8%ad%b7%e8%a8%ad%e5%82%99","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e7%82%ba%e4%bb%80%e9%ba%bc%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e9%9c%80%e8%a6%81%e4%bf%9d%e8%ad%b7%e8%a8%ad%e5%82%99\/","title":{"rendered":"\u70ba\u4ec0\u9ebc\u806f\u7d61\u4e2d\u5fc3\u9700\u8981\u4fdd\u8b77\u8a2d\u5099"},"content":{"rendered":"<p>\u516c\u5f0f\u4e00\u9a45\u52d5\u8207\u8a71\u52d9\u4e2d\u5fc3\u6709\u4e00\u4e9b <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u5171\u540c\u7684\u4e00\u4e9b\u5171\u540c\u529f\u80fd<\/a>\u3002 \u9818\u982d\u7684\u8eca\u624b\u5df2\u8868\u793a\u300c\u82e5\u8981\u5feb\u901f\u9032\u884c\uff0c\u60a8\u9996\u5148\u5fc5\u9808\u5e73\u9806\u9032\u884c\u300d\u3002 \u6709\u91cd\u8981\u5143\u7d20\u9069\u7528\u4e8e\u7ba1\u7406\u806f\u7d61\u4e2d\u5fc3\u3002\u00a0 \u672a\u4f86\uff0c\u77ad\u89e3\u8a72\u8def\u4e0a\u7684\u8b8a\u5316\u3001\u4fdd\u6301\u5c08\u6ce8\u3001\u9818\u5148\u4e8e\u60a8\u7684\u7af6\u722d\u5c0d\u624b\uff0c\u4e26\u78ba\u4fdd\u60a8\u7684\u652f\u63f4\u5c0f\u7d44\u662f\u9664\u5e7e\u500b\u5718\u968a\u5916\u540d\u7684\u6700\u4f73\u5718\u968a\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6709\u4e00\u4e9b\u95dc\u65bc\u6d3b\u52d5\u8207\u97f3\u6a02\u3002 \u5df2\u7de8\u5beb\u5927\u91cf\u95dc\u65bc\u6c7d\u8eca\u9ad4\u9a57\u7684\u524d 10 \u689d\u9ede\u64ca\u3002 \u4e00\u500b\u5feb\u901f\u7db2\u969b\u7db2\u8def\u641c\u5c0b\u627e\u5230\u300c118 \u95dc\u65bc\u67e5\u8a62\u300d\u7684\u6e05\u55ae\uff01 \u6b64\u65b0\u7cfb\u7d71\u80cc\u5f8c\u70ba\u4f55\uff1f \u6578\u5343\u5e74\u5167\uff0c\u8a08\u80fd\u8a2d\u5099\u627e\u5230\u7528\u65bc\u50b3\u9001\u81ea\u5df1\u7684\u65b9\u5f0f\u3002 \u79fb\u52d5\u7684\u80fd\u529b\u4e00\u76f4\u5f71\u97ff\u4eba\u985e\u76f8\u4e92\u4e92\u52d5\u7684\u65b9\u5f0f\u3002 \u6bcf\u4e00\u500b\u65b0\u7684\u8a2d\u8a08\u4e2d\u5fc3\u90fd\u6539\u5584\u4e86\u4e92\u52d5\u4e26\u5efa\u7acb\u4e86\u65b0\u7684\u6a5f\u6703\uff0c\u5e36\u4f86\u4e86\u7d93\u6fdf\u3001\u793e\u4ea4\u548c\u6a5f\u6703\u7684\u8b8a\u66f4\u3002<\/p>\n<p>\u6216\u8005\uff0c\u6b63\u5982 Cisco \u8aaa\uff0c\u6bcf\u500b\u5275\u65b0\u90fd\u300c\u5f71\u97ff\u6211\u5011\u5de5\u4f5c\u3001\u64ad\u653e\u3001\u751f\u6d3b\u548c\u5b78\u7fd2\u300d\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Picture1.png\"><br \/>\n<\/a><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-304451 size-medium_large\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png 768w\" alt=\"AmandaCartier\" width=\"768\" height=\"512\" \/><br \/>\n<\/a><\/p>\n<p><span><br \/>\n  <b>\u5f9e\u6b63\u9762\u5230\u8ca0\u9762\uff0c <\/b> <\/span>  \u6211\u5247\u8a8d\u70ba\u6c7d\u8eca\u662f\u4e00\u500b\u6700\u6700\u597d\u7684\u5c08\u6848\u3002 \u5728\u8a18\u9304\u904e\u7a0b\u4e2d\uff0c\u5b83\u6bd4\u4efb\u4f55\u5176\u4ed6\u4e00\u7a2e\u63a7\u5236\u7522\u751f\u66f4\u7a4d\u6975\u548c\uff08\u4e00\u4e9b\uff09\u8ca0\u9762\u6548\u679c\u3002 \u4f7f\u7528\u65b9\u5f0f\u6539\u8b8a\u4e86\u5168\u7403\u4eba\u5011\u751f\u6d3b\u7684\u65b9\u5f0f\u3002 \u5b83\u5011\u6539\u8b8a\u4e86\u6211\u5011\u7684\u57ce\u5e02\u3001\u6211\u5011\u7684\u5efa\u7bc9\u3001\u6211\u5011\u7684\u5efa\u8a2d\uff0c\u4e26\u5f71\u97ff\u767c\u5c55\u7684\u6240\u6709\u65b9\u9762\uff0c\u4f8b\u5982\u5bb6\u5ead\u3001\u7d93\u6fdf\uff0c\u751a\u81f3\u74b0\u5883\u3002<\/p>\n<p>\u7136\u800c\uff0c\u7576\u8def\u7576\u6a5f\u662f\u6e1b\u5c11\u6d41\u91cf\u7684\u4e00\u500b\u4e3b\u8981\u539f\u56e0\u6642\uff0c\u5df2\u9810\u6e2c\u5230 2020 \u5e74\uff0c\u5168\u7403\u7b2c\u516d\u5927\u56e0\u61c9\u4e4b\u4e00\u662f\u4ea4\u901a\u610f\u5916\u4e8b\u4ef6\uff0c\u800c\u7b2c\u4e8c\u662f\u958b\u767c\u4e2d\u570b\u5bb6\u7684\u610f\u5916\u4e8b\u4ef6\u3002 \u901f\u5ea6\u662f\u9020\u6210\u884c\u9053\u81f4\u547d\u6027\u6700\u4e3b\u8981\u7684\u56e0\u7d20\u4e4b\u4e00\uff0c\u96d6\u7136\u5927\u591a\u6578\u7684\u4eba\u540c\u610f\u901f\u5ea6\u662f\u4e00\u7a2e\u53ef\u652f\u63f4\u7684\u884c\u70ba\uff0c\u4f46\u5927\u591a\u6578\u9a45\u52d5\u7a0b\u5f0f\u767c\u73fe\u5728\u5f35\u8cbc\u7684\u901f\u5ea6\u9650\u5236\u548c\u8f03\u4f4e\u7684\u901f\u5ea6\u4e0b\u96e3\u4ee5\u958b\u8eca\u3002<\/p>\n<p><span><br \/>\n  <b>\u6c89\u4e8e\u9ad4\u9a57 <\/b> <\/span>  \u66fe\u7d93\u6ce8\u610f\u5230\u73fe\u5728\u6bcf\u500b\u4eba\u90fd\u5728\u5c0f\u8def\u4e0a\u57f7\u884c 80 \u9019\u4e9b\u5c08\u6848\u55ce\uff1f \u96fb\u52d5\u52a0\u901f\u662f\u4e00\u7a2e\u9810\u5148\u8a08\u756b\u7684\u884c\u70ba\uff0c\u5176\u4e2d\u9a45\u52d5\u7a0b\u5f0f\u81ea\u52d5\u57f7\u884c\uff0c\u4e26\u9858\u610f\u964d\u4f4e\u4ed6\u5011\u7684\u9632\u8b77\uff0c\u4ee5\u5df2\u77e5\u89f8\u767c\u6216\u72c0\u6cc1\u3002 \u5728\u63a8\u52d5\u6642\uff0c\u671f\u671b\u901a\u5e38\u6703\u91cd\u8a2d\uff0c\u4e26\u4e14\u6703\u51fa\u73fe\u4e00\u500b\u65b0\u6b63\u5e38\u60c5\u6cc1\uff0c\u5373\u7121\u8ad6\u5f71\u97ff\u6216\u7d50\u679c\u5982\u4f55\uff0c\u90fd\u6703\u4f7f\u7528\u65b0\u9ad4\u9a57\u7684\u4e00\u4e9b\u9810\u6e2c\u4f86\u63a5\u53d7\u98a8\u96aa\u3002<\/p>\n<p><span><br \/>\n  <b>\u908a\u754c\u5f88\u6709\u7528\u55ce\uff1f <\/b><br \/>\n<\/span><\/p>\n<p>\u5df2\u5efa\u7acb\u6d41\u91cf\u4ee3\u78bc\uff0c\u4ee5\u7ba1\u7406\u516c\u7528\u516c\u7528\u8a2d\u5099\u4e2d\u7684\u6709\u5e8f\u4f5c\u696d\uff0c\u4ee5\u898f\u7bc4\u5c07\u7ba1\u7406\u8ab0\u3001\u54ea\u4e9b\u4ee5\u53ca\u5982\u4f55\u7ba1\u7406\u64c1\u6709\u6b0a\u3001\u5b89\u5168\u548c\u9055\u898f\u3002 \u96d6\u7136\u5df2\u5b9a\u7fa9\u5408\u898f\u898f\u5247\uff0c\u4f46\u5c0d\u9a45\u52d5\u7a0b\u5f0f\u884c\u70ba\u7684\u56de\u61c9\u6703\u5f37\u5236\u5efa\u7acb\u5b89\u5168\u5340\u57df\u7684\u65b0\u63aa\u65bd\u5c07\u9a45\u52d5\u7a0b\u5f0f\u6392\u9664\u5728\u5371\u96aa\u5340\u57df\u5916\u3002 \u4fdd\u8b77\u5c64\u3001\u5ea7\u4f4d\u76ae\u5e36\u3001\u6c7d\u8eca\u5ea7\u4f4d\u751a\u81f3\u98a8\u9580\u662f\u63a7\u5236\u6211\u5011\u5b8c\u5168\u53d7\u5230\u5371\u96aa\u4e8b\u4ef6\u5f71\u97ff\u7684\u4eba\u985e\u548c\u5be6\u9ad4\u908a\u754c\u7684\u7bc4\u4f8b\u3002<\/p>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-304423\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png 768w\" alt=\"\u4fdd\u8b77\u6ed1\u8ecc\u3001\u5ea7\u4f4d\u76ae\u5e36\u3001\u6c7d\u8eca\u5ea7\u4f4d\u751a\u81f3\u98a8\u9580\u662f\u63a7\u5236\u6211\u5011\u5b8c\u5168\u53d7\u5230\u5371\u96aa\u4e8b\u4ef6\u5f71\u97ff\u7684\u4eba\u985e\u548c\u5be6\u9ad4\u908a\u754c\u7684\u7bc4\u4f8b\u3002png\" width=\"768\" height=\"511\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <b>\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684\u754c\u9650\u4f4d\u65bc\u4f55\u8655\uff1f <\/b><br \/>\n<\/span><\/p>\n<p>\u6578\u4f4d\u548c AI \u9769\u547d\u6b63\u5728\u9032\u884c\u4e2d\uff0c\u56e0\u6b64\u5c07\u7d66\u696d\u52d9\u7684\u6240\u6709\u65b9\u9762\uff08\u5c24\u5176\u662f\u806f\u7d61\u4e2d\u5fc3\uff09\u5e36\u4f86\u5ee3\u6cdb\u7684\u8b8a\u66f4\u3002 \u8207\u6c7d\u8eca\u4e00\u6a23\uff0c\u4f7f\u7528\u5927\u8cc7\u6599\u53ca\u5ba2\u6236\u884c\u70ba\u898b\u89e3\u7372\u5f97\u7af6\u722d\u512a\u52e2\u7684\u901f\u5ea6\u662f\u7528\u4f86\u6539\u5584\u6c7a\u7b56\u3002 \u96d6\u7136\u4f01\u696d\u6307\u5357\u63d0\u4f9b\u4e86\u696d\u52d9\u6307\u5c0e\u548c\u884c\u70ba\u6e96\u5247\uff0c\u4f46\u65b0\u898b\u89e3\u6703\u6d1e\u5bdf\u4e00\u7a2e&#8221;\u7576\u4e0b\u300d\u7684\u9ad4\u9a57\u55ce\uff1f\u5728\u98a8\u96aa\u8207\u6295\u8cc7\u7dda\u7d22\u5f15\u5c0e\u7372\u5f97\u975e\u9810\u671f\u7684\u7d50\u679c\u6642\uff0c\u65b0\u7684\u898b\u89e3\u6703\u55ce\uff1f \u5c07\u4f01\u696d\u6392\u9664\u5728\u5371\u96aa\u5340\u57df\u7684\u5b89\u5168\u5340\u57df\u5728\u54ea\u88e1\uff1f<\/p>\n<p><span><br \/>\n  <b>\u6211\u5011\u525b\u9019\u9ebc\u505a\u4e86\uff1f <\/b><br \/>\n<\/span><\/p>\n<p>\u806f\u7d61\u4e2d\u5fc3\u662f\u696d\u52d9\u6210\u679c\u7684\u57f7\u884c\u9ede\uff0c\u4ee3\u8868\u754c\u9650\u4e92\u52d5\u7684\u524d\u7aef\u3002 \u555f\u7528 AI \u7684\u4e92\u52d5\u53ef\u4ee5\u5c07\u4e0d\u5e38\u898b\u7684\u77e5\u8b58\u50b3\u905e\u7d66\u5ba2\u670d\u4eba\u54e1\uff0c\u4e26\u6e96\u5099\u5ba2\u6236\u7684\u9810\u671f\uff0c\u5f9e\u800c\u4ee5\u9577\u671f\u7684\u7126\u9ede\u63d0\u4f9b\u5373\u6642\u4e92\u52d5\u3002<\/p>\n<p>\u56e0\u6b64\uff0c\u8b93\u6211\u5011\u56de\u904e\u982d\u4f86\u8eca\u884c\uff0c\u56de\u61b6\u300c\u82e5\u8981\u5feb\u901f\u9032\u5165\uff0c\u60a8\u9996\u5148\u5fc5\u9808\u5e73\u9806\u57f7\u884c\u300d\u3002 \u00a0\u5efa\u7acb\u9a45\u52d5\u7a0b\u5f0f\u7684\u754c\u9650\u53ef\u4fdd\u6301\u4ed6\u5011\u96c6\u4e2d\u6ce8\u610f\u529b\u548c\u5b89\u5168\u3002 \u5c0d\u65bc\u4ee3\u7406\u548c\u5ba2\u6236\uff0c\u754c\u9650\u6709\u52a9\u65bc\u505a\u51fa\u66f4\u660e\u667a\u7684\u6c7a\u5b9a\uff0c\u6e1b\u5c11\u7684\u6b49\u610f\u548c\u66f4\u6109\u5feb\u7684\u7d50\u679c\u3002<\/p>\n<p>\u60a8\u4e0b\u4e00\u6b65\u61c9\u8a72\u600e\u9ebc\u505a\uff1f \u8acb\u5229\u7528\u6bcf\u4e00\u500b\u6a5f\u6703\u9996\u5148\u5c07\u8cc7\u8a0a\u8f49\u63db\u70ba\u77e5\u8b58\uff0c\u4e26\u4e14\u6c38\u9060\u4e0d\u8aaa\uff0c\u5728\u7a31\u70ba\u806f\u7d61\u4e2d\u5fc3\u4e92\u52d5\u7684\u9019\u4e00\u91cd\u5927\u6b77\u53f2\u6642\u523b\uff0c\u300c\u6211\u5011\u662f\u5426\u9019\u6a23\u505a\uff1f\u300d\u3002 \u8b77\u6b04\u4e0d\u53ea\u7528\u65bc\u6c34\u9580\uff01<\/p>\n<p>\u00a0<\/p>\n<blockquote><p>\u5982\u9700 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb Cisco.com <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u77ad\u89e3\u66f4\u591a<\/strong><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">Cisco \u5728 2019<\/a> <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">\u5e74 Cisco<\/a> <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\">Contact Center \u5e74\u6703\u548c\u4ee5\u4e0a\u63a8\u51fa\u96f2\u7aef\u578b Webex Contact Center \u7522\u54c1\u7fa4\u7d44\uff0c\u8b93\u5ba2\u670d\u4e2d\u5fc3\u9032\u5165\u8907\u96dc\u7684\u9677\u9631<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI \u80fd\u5373\u6642\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u55ce\uff1f \u70ba\u4f55\u6216\u70ba\u4f55\uff1f<\/p>\n","protected":false},"author":5430,"featured_media":388220,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[13484,8158,8397,10982,12059,8017,12058,13376,4755,12061,12028,1881,8159,1878,4827,12062,1875,4826,13485,8157,12060,11232,12057,1876],"class_list":["post-388219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-ai-","tag-call-center-zh-hant","tag-call-center-","tag-ccaas-zh-hant","tag-cisco-","tag-13376","tag-4755","tag-12061","tag-12028","tag-1881","tag-8159","tag-1878","tag--zh-hant","tag-12062","tag-1875","tag--ai-","tag-8157","tag-12060","tag-11232","tag-12057","tag-1876"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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