{"id":388280,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e6%8c%89%e9%9c%80%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%b0%87-contact-center-%e7%a7%bb%e5%8b%95%e8%87%b3%e9%9b%b2%e7%ab%af%e7%9a%84\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e6%8c%89%e9%9c%80%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%b0%87-contact-center-%e7%a7%bb%e5%8b%95%e8%87%b3%e9%9b%b2%e7%ab%af%e7%9a%84","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e6%8c%89%e9%9c%80%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%b0%87-contact-center-%e7%a7%bb%e5%8b%95%e8%87%b3%e9%9b%b2%e7%ab%af%e7%9a%84\/","title":{"rendered":"\u52a0\u5165\u6211\u5011\u7684\u6309\u9700\u7db2\u8def\u7814\u8a0e\u6703\uff1a \u5c07 Contact Center \u79fb\u52d5\u81f3\u96f2\u7aef\u7684\u6700\u4f73\u4f5c\u6cd5"},"content":{"rendered":"

\u5c07\u5167\u90e8\u90e8\u7f72\u8a71\u52d9\u4e2d\u5fc3\u8f49\u63db\u70ba\u96f2\u7aef\u6703\u70ba\u6210\u9577\u53ca\u5275\u65b0\u5e36\u4f86\u5de8\u5927\u7684\u6a5f\u6703\u3002 \u4e00\u4e9b\u4f01\u696d\u5177\u6709\u79fb\u81f3\u96f2\u7aef\u7684\u8fd1\u9577\u671f\u8a08\u756b\u3002 \u00a0\u6839\u64da\u6211\u5011\u6700\u8fd1\u7684\u5168\u7403\u554f\u5377\u8abf\u67e5\uff0c62% \u7684\u806f\u7d61\u4e2d\u5fc3\u4e3b\u7ba1\u8a08\u756b\u672a\u4f86 18 \u500b\u6708\u5be6\u65bd\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u3002 \u4ed6\u5011\u9019\u6a23\u505a\u7684\u4e09\u5927\u539f\u56e0\u662f\u7ba1\u7406\u548c\u898f\u6a21\u7c21\u55ae\u3001\u8edf\u9ad4\u8ca8\u5e63\u53ca\u6301\u7e8c\u63d0\u4f9b\u529f\u80fd\u3002\u00a0
\n \u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a>
\n<\/strong><\/p>\n

\u9019\u4e9b\u53ea\u662f\u96f2\u7aef\u6280\u8853\u7d66\u4f01\u696d\u5e36\u4f86\u7684\u8a31\u591a\u597d\u8655\u4e2d\u7684\u4e00\u4e9b\uff0c\u5305\u62ec\u9748\u6d3b\u6027\u3001\u5b89\u5168\u6027\u3001\u8cc7\u672c\u652f\u51fa\u8207\u904b\u71df\u652f\u51fa\u76f8\u6bd4\u3001IT \u6548\u7387 <\/em> \uff0c\u4ee5\u53ca\u5b58\u53d6\u50c5\u5728\u96f2\u7aef\u63d0\u4f9b\u5275\u65b0\u6280\u8853\u3002<\/p>\n

\u7136\u800c\uff0c\u5728\u5168\u7403\u6240\u6709\u806f\u7d61\u4e2d\u5fc3\u4e2d\uff0c\u53ea\u6709 15% \u7684\u806f\u7d61\u4e2d\u5fc3\uff0c\u4ee5\u53ca\u5177\u6709 250 \u500b\u4ee3\u7406\u7684\u6240\u6709\u5927\u578b\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684 9% \u5df2\u8f49\u63db\u5230\u96f2\u7aef\u3002 \u9019\u4e9b\u4f4e\u6578\u4f4d\u7684\u80cc\u5f8c\u662f\u4ec0\u9ebc\uff1f<\/p>\n


\n \u4e00\u7a2e\u5be6\u7528\u4e14\u7368\u7279\u7684<\/strong> <\/span> \u65b9\u6cd5\uff1a\u9078\u64c7\u73fe\u6709\u806f\u7d61\u4e2d\u5fc3\u57fa\u790e\u7d50\u69cb\u6295\u8cc7\u5f88\u53ef\u80fd\u4e0d\u662f\u4e00\u500b\u9078\u9805\u3002 \u9019\u5177\u6709\u98a8\u96aa\u3001\u6210\u672c\u4ee5\u53ca\u7d66\u60a8\u7684\u696d\u52d9\u548c\u5ba2\u6236\u5e36\u4f86\u56b4\u91cd\u5e72\u64fe\u3002<\/p>\n

Cisco \u63a1\u7528\u5be6\u969b\u65b9\u6cd5\u5354\u52a9\u6211\u5011\u7684\u5ba2\u6236\u9032\u884c\u6b64\u6b21\u91cd\u8981\u7684\u8f49\u8b8a\u3002 \u9019\u7368\u4e00\u7121\u4e8c\u5730\u4f7f\u6211\u5011\u7684\u5ba2\u6236\u80fd\u5920\u5229\u7528\u667a\u6167\u578b\u6280\u8853\u3001\u6a5f\u5668\u5b78\u7fd2\u3001\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u3001\u96f2\u7aef\u8cc7\u6599\u5206\u6790\u7b49\u6280\u8853\uff0c\u4e26\u5145\u5206\u5229\u7528\u5167\u90e8\u90e8\u7f72\u5ba2\u670d\u4e2d\u5fc3\u6295\u8cc7\uff0c\u5f9e\u800c\u5efa\u7acb\u66f4\u597d\u7684\u5ba2\u670d\u548c\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n

\u5c08\u6ce8\u5ea6\u53ef\u5c07\u98a8\u96aa\u8207<\/strong> \u5e72\u64fe\u964d\u81f3\u6700\u4f4e\u3002\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u662f\u4f01\u696d\u6700\u4e92\u9023\u7684\u61c9\u7528\u7a0b\u5f0f\u4e4b\u4e00\uff0c\u5177\u6709\u6578\u5341\u500b\u8207\u591a\u500b\u7cfb\u7d71\u7684\u6574\u5408\u3002 \u5b83\u662f\u591a\u57f7\u884c\u7dd2\u7684\uff0c\u9ad8\u5ea6\u4f9d\u8cf4\u8207\u5ba2\u6236\u4e4b\u9593\u7684\u53ef\u9760\u5373\u6642\u901a\u8a0a\u3002 \u5be6\u969b\u4e0a\uff0c\u9019\u662f\u8a31\u591a\u4eba\u5c1a\u672a\u5c07\u806f\u7d61\u4e2d\u5fc3\u79fb\u81f3\u96f2\u7aef\u7684\u5176\u4e2d\u4e00\u500b\u539f\u56e0\u3002 \u6211\u5011\u7684\u5168\u7403\u554f\u5377\u8abf\u67e5\u8868\u660e\uff0c\u9019\u7a2e\u52d5\u614b\u72c0\u614b\u6700\u4e3b\u8981\u7684\u539f\u56e0\u662f\u6f5b\u5728\u7684\u696d\u52d9\u5e72\u64fe\uff0c\u5c24\u5176\u662f\u5927\u578b\u7684\u806f\u7d61\u4e2d\u5fc3\u3002<\/p>\n

\u8003\u616e\u4ee3\u7406\u684c\u9762\u4e0a\u767c\u751f\u7684\u6240\u6709\u52d5\u4f5c\uff0c\u9019\u4e9b\u64cd\u4f5c\u662f\u5ba2\u6236\u670d\u52d9\u61c9\u7528\u7a0b\u5f0f\u7684\u7126\u9ede\u3002\u00a0 \u7559\u610f\u96f2\u7aef\u8f49\u63db\u5c07\u5982\u4f55\u5f71\u97ff\u5ba2\u670d\u6709\u6548\u53ca\u6642\u670d\u52d9\u5ba2\u6236\u7684\u80fd\u529b\uff0c\u9019\u81f3\u95dc\u91cd\u8981\u3002 \u5982\u679c\u4e0d\u8003\u616e\u5ba2\u670d\u4eba\u54e1\u7684\u9ad4\u9a57\uff0c\u5247\u6210\u672c\u548c\u98a8\u96aa\u53ef\u80fd\u8f03\u9ad8\u3002 \u6211\u5011\u7684\u554f\u5377\u8abf\u67e5\u986f\u793a\uff0c\u6bcf\u500b\u4ee3\u7406\u4e0a\u7dda\u7684\u5e73\u5747\u6210\u672c\u5728 10\uff0c000 \u81f3 20\uff0c000 \u7f8e\u5143\u4e4b\u9593\uff0c\u800c\u4e0a\u7dda\u4ee3\u7406\u7684\u5e73\u5747\u6642\u9593\u70ba 2-4 \u5468\u3002 \u5efa\u7acb\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u696d\u52d9\u6848\u4f8b\u6642\u901a\u5e38\u4e0d\u6703\u8003\u616e\u9019\u4e9b\u52d5\u614b\u3002<\/p>\n


\n \u56e0\u6b64\uff0c\u5982\u4f55\u5230\u9054\u90a3\u88e1\uff1f<\/strong>
\n<\/span><\/p>\n

\u5982\u679c\u96f2\u7aef\u662f\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u76ee\u7684\u5730\uff0c\u5247\u61c9\u8a72\u63a1\u53d6\u4e00\u4e9b\u5be6\u969b\u6b65\u9a5f\u3002
\n \u8acb\u548c\u6211\u4e00<\/u> <\/a> \u8d77\u53c3\u52a0\u9019\u500b\u6709\u898b\u5730\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff0c\u63a2\u7d22\u6700\u4f73\u505a\u6cd5\uff0c\u4ee5\u6700\u5927\u5316\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u50f9\u503c\uff0c\u4e26\u70ba\u60a8\u6e96\u5099\u79fb\u81f3\u96f2\u7aef\u6642\u5c07\u696d\u52d9\u7684\u98a8\u96aa\u548c\u5e72\u64fe\u964d\u81f3\u6700\u4f4e\u3002<\/p>\n

\u7acb\u5373\u52a0\u5165 \u6211\u5011\u7684<\/u> <\/a>\u7db2\u8def\u7814\u8a0e\u6703\u4e26\u95b1\u8b80 \u6211\u5011\u7684 eBook<\/a> \u4ee5\u77ad\u89e3\u6700\u65b0\u7684\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u5275\u65b0\u3002<\/p><\/blockquote>\n

\u9032\u4e00\u4ee5\u77ad\u89e3\u65b0\u7684\u3001\u5168\u57df\u7684\u3001\u53ef\u5347\u7d1a\u7684\u548c\u57fa\u65bc Cloud \u7684\u57fa\u65bc Cloud \u7684 Webex Contact Center<\/strong> <\/a> \uff0c\u70ba\u4ec0\u9ebc\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u9700\u8981\u4fdd\u8b77\u4e2d\u5fc3\u8df3\u96f2\u7aef\uff1f<\/a> \u4f7f\u7528\u9069\u7528\u4e8e\u901a\u8a71\u67b6\u69cb\u7684 Cisco Webex\uff0c\u81ea\u884c\u9032\u5165<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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