{"id":388305,"date":"2020-01-21T05:45:26","date_gmt":"2020-01-21T13:45:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e6%85%a7%e7%bf%bb%e8%ad%af%e6%9c%8d%e5%8b%99%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b\/"},"modified":"2020-01-21T05:45:26","modified_gmt":"2020-01-21T13:45:26","slug":"cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e6%85%a7%e7%bf%bb%e8%ad%af%e6%9c%8d%e5%8b%99%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e6%85%a7%e7%bf%bb%e8%ad%af%e6%9c%8d%e5%8b%99%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b\/","title":{"rendered":"Cisco \u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684\u667a\u6167\u7ffb\u8b6f\u670d\u52d9\u4f7f\u7528\u6848\u4f8b"},"content":{"rendered":"


\n “”<\/span>
\n<\/strong><\/h2>\n

\u4e16\u754c\u6b63\u5728\u7814\u767c;\u56e0\u6b64\uff0c\u96a8\u8457\u696d\u52d9\u8d8a\u4f86\u8d8a\u5168\u7403\u5316\uff0c\u73fe\u6709\u7684\u8a9e\u8a00\u969c\u7919\u8981\u6c42\u5782\u76f4\u5e02\u5834\u63a1\u7528\u65b0\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u7279\u5225\u662f\u5728\u8207\u6d88\u8cbb\u8005\u4ea4\u6613\u516c\u53f8\u6642\u3002<\/p>\n

\u4ee5 24 \u7a2e\u5b98\u65b9\u8a9e\u8a00\u767c\u8a00\u7684\u6b50\u6d32\uff0c\u5411\u9019\u4e9b\u5728\u806f\u76df\u570b\u5bb6\/\u5730\u5340\u63d0\u4f9b\u670d\u52d9\u7684\u516c\u53f8\u5e36\u4f86\u4e00\u4e9b\u984d\u5916\u6311\u6230\uff0c\u8003\u616e\u5230\u6b50\u6d32\u5927\u9678\u4f7f\u7528\u7684\u8a9e\u8a00\u8d85\u904e 200 \u7a2e\uff0c\u9019\u4e00\u9ede\u5df2\u7121\u5f71\u97ff\u3002<\/p>\n

\u8a9e\u8a00\u969c\u7919 \u662f\u9ad8\u8cea\u7d20\u7684\uff0c\u5b83\u6703\u589e\u52a0\u570b\u969b\u696d\u52d9\u7684\u8907\u96dc\u6027\uff0c\u800c\u8003\u616e\u5230 Contact Centers<\/strong> \u548c\u4ed6\u5011\u5728\u4f01\u696d\u5230\u6d88\u8cbb\u8005\u670d\u52d9\u4e2d\u5fc5\u9808\u63d0\u4f9b\u7684\u54c1\u8cea\u5ba2\u6236\u9ad4\u9a57\u6642\uff0c\u5c24\u5176\u5982\u6b64\u3002 \u5728\u4f01\u696d\u696d\u52d9\u4e2d\uff0c\u6709\u4e00\u7a2e\u4e8b\u5be6\u4e0a\u7684\u570b\u969b\u8a9e\u8a00\uff0c\u5373\u82f1\u6587\u3002 \u5982\u679c\u6d89\u53ca\u6d88\u8cbb\u8005\uff0c\u9019\u4e0d\u518d\u662f\u4e00\u500b\u9078\u9805 – \u516c\u53f8\u5fc5\u9808\u8655\u7406\u591a\u7a2e\u8a9e\u8a00\uff0c\u8de8\u8d8a\u570b\u5bb6\u3002<\/p>\n


\n \u7e2e\u5c0f Call Center \u9593\u9699<\/span>
\n<\/strong><\/h2>\n

\u96a8\u8457\u65b0\u4e00\u4ee3\u7684\u65b0\u6d88\u8cbb\u8005\u5728\u64a5\u6253\u806f\u7d61\u4e2d\u5fc3\u6642\uff0c\u4ed6\u5011\u4ee5\u8a9e\u8a00\u505a\u4e3b\u8b1b\uff0c\u6240\u4ee5\u7ffb\u8b6f\u554f\u984c\u4e0d\u6703\u5f88\u5feb\u6d88\u5931\u3002 \u6211\u5011\u751a\u81f3\u61c9\u8a72\u9810\u671f\u554f\u984c\u6703\u56e0\u70ba\u4eba\u54e1\u9700\u6c42\u589e\u52a0\u800c\u8b8a\u5f97\u66f4\u5177\u6311\u6230\u3002 \u5728 2017 \u5e74 240 \u842c\u4f86\u81ea\u975e\u6b50\u76df\u570b\u5bb6\u7684 240 \u842c\u4eba\u9032\u5165\u6b50\u76df\uff0c2018 \u5e74 1 \u6708 1 \u65e5\uff0c\u5728\u6b50\u76df\u7684 5.124 \u5104\u4eba\u4e2d\uff0c\u5171\u6709 2230 \u842c\u4eba\uff084.4%\uff09\u662f\u975e EU \u652f\u63f4\u8005* <\/p>\n

\u96d6\u7136\u9019\u4e9b\u65b0\u4eba\u5c07\u5b78\u7fd2\u672c\u5730\u8a9e\u8a00\uff0c\u4f46\u662f\u4ed6\u5011\u9700\u8981\u5b58\u53d6\u670d\u52d9\uff0c\u5c24\u5176\u662f\u516c\u7528\u670d\u52d9\uff0c\u9019\u5341\u5206\u6311\u6230\uff0c \u5c24\u5176\u9069\u7528\u4e8e\u516c\u5171\u7ba1\u7406\u3002 \u5728\u7406\u8ad6\u4e2d\uff0cContact Center \u53ef\u4ee5\u627f\u64d4\u4f7f\u7528\u591a\u8a9e\u8a00\u4ee3\u7406\u6216\u66f4\u591a\u4ee3\u7406\u7684\u9019\u4e9b\u554f\u984c\u3002 \u4e0d\u904e\uff0c\u9019\u4e00\u9ede\u76f8\u7576\u660e\u78ba\uff0c\u9019\u9060\u4e0d\u662f\u6700\u4f73\u89e3\u6c7a\u65b9\u6848\uff0c\u800c\u4e14\u76f8\u95dc\u6210\u672c\u4e0d\u53ef\u5ffd\u7565\u4e0d\u8a08\u3002<\/p>\n

\u6b64\u5916\uff0c\u6211\u5011\u4e26\u4e0d\u8a0e\u8ad6\u652f\u63f4\u5169\u500b\u6216\u4e09\u500b\u4e0d\u540c\u7684\u8a9e\u8a00\uff0c\u800c\u662f\u652f\u63f4\u5927\u91cf\u8a9e\u8a00;\u82e5\u8981\u63cf\u8ff0\u6b64\u985e\u6a21\u578b\u7684\u8907\u96dc\u6027\uff0c \u8acb\u8003\u616e\u5f9e WorkForce<\/strong> \u7ba1\u7406\u548c\u512a\u5316\u800c\u8a00\uff0c\u9019\u7a2e\u6a21\u5f0f\u7d66\u6b50\u6d32\u806f\u7d61\u4e2d\u5fc3\u670d\u52d9\u5e36\u4f86\u7684\u6311\u6230<\/strong>\u3002 \u7576\u63d0\u4f9b\u6eff\u610f\u7684\u9ad4\u9a57\u6642\uff0c\u554f\u984c\u4e0d\u518d\u53ea\u662f\u6211\u5011\u6bcf\u5929\u6bcf\u4e00\u5c0f\u6642\u3001\u4e00\u5468\u4ee5\u53ca\u4e00\u5468\u9700\u8981\u591a\u5c11\u4ee3\u7406\uff0c\u800c\u662f\u8b1b\u591a\u5c11\u4e0d\u540c\u8a9e\u8a00\uff08\u4e00\u7a2e\u771f\u6b63\u7684\u9a57\u8b49\u7a0b\u5f0f\uff09\u3002<\/p>\n


\n \"Cisco
\n<\/a><\/p>\n

\u00a0<\/p>\n


\n \u591a\u8a9e\u8a00\u4ee3\u7406\u7684\u9700\u6c42\u4e0d\u65b7\u589e\u52a0<\/strong>
\n<\/span><\/h2>\n

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\u8a9e\u8a00\u6280\u8853\u548c\u81ea\u7136 \u8a9e\u8a00\u7406\u89e3 \uff08NLU\uff09<\/strong> \u7684\u6700\u65b0\u9032\u5c55\uff0c\u53ef\u80fd\u5c07\u76ee\u524d\u7684\u6311\u6230\u8f49\u8b8a\u70ba\u65b0\u7684\u6a5f\u6703\u3002 \u8207 Cisco Intelligence \u806f\u7d61 \u4e2d\u5fc3\u6574\u5408\u7684 Intelligence<\/a> \uff0c\u53ef\u4ee5\u50cf\u4e0a\u8ff0\u554f\u984c\u90a3\u6a23\u70ba\u696d\u52d9\u554f\u984c\u63d0\u4f9b\u51fa\u8272\u7684\u89e3\u6c7a\u65b9\u6848\u3002 \u4f8b\u5982\uff0c\u6578\u4f4d Cisco \u83ef\u7670 Contact Center \u53ef\u4ee5\u5229\u7528 Google AI DialogFlow<\/strong> <\/em>\u529f\u80fd\u4f86\u63d0\u4f9b\u300c\u804a\u5929\u7ffb\u8b6f\u5354\u52a9\u670d\u52d9\u300d\uff0c\u5f9e\u300c\u806f\u7d61\u4e2d\u5fc3\u5de5\u4f5c\u529b\u512a\u5316\u7b49\u5f0f\u300d\u4e2d\u9010\u5b57\u79fb\u9664\u8a9e\u8a00\u8907\u96dc\u6027\u548c\u6210\u672c\u3002 \u8b93\u6211\u5011\u770b\u770b\u5982\u4f55\u5728\u4e0b\u5217\u6982\u5ff5 \u8b49\u660e\u7bc4\u4f8b<\/em> \u4e2d\uff1a<\/p>\n

\u89c0\u770b\u8996\u8a0a\uff1a<\/strong><\/p>\n

HTTPs:\/\/youtu.be\/kSeaDUxIOSI \u9019\u662f\u8996\u8996\u4e2d\u4f7f\u7528\u7684\u908f\u8f2f\u67b6\u69cb\u3002<\/p>\n


\n \"Cisco
\n<\/a><\/p>\n

\u53e6\u4e00\u500b <\/em> \u6211\u5011\u8003\u616e\u4f5c\u70ba\u6982\u5ff5\u8b49\u660e\u7684\u4f7f\u7528\u6848\u4f8b\u662f\uff0c\u7576\u50b3\u7d71\u97f3\u8a0a\u806f\u7d61\u4e2d\u5fc3\u4f4d\u65bc\u6d77\u5916\u7684\u4e00\u500b\u570b\u5bb6\u6642\uff0c\u90a3\u88e1\u82b1\u8cbb\u7684\u4eba\u529b\u6bd4\u8f03\u4f4e\u3002 \u4ee3\u7406\u5373\u4f7f\u4e0d\u662f\u6bcd\u89aa\uff0c\u4e5f\u80fd\u5920\u8aaa\u51fa\u6240\u9700\u7684\u8a9e\u8a00\u3002 \u8b6c\u5982\uff0c\u5317\u975e\u6d32\u6cd5\u8a9e\u806f\u7d61\u4e2d\u5fc3\u3001\u6b50\u6d32\u7fa9\u5927\u5229\u6587\u806f\u7d61\u4e2d\u5fc3\u7b49\u7b49\u5c31\u662f\u9019\u7a2e\u60c5\u6cc1\u3002<\/p>\n

\u5728\u6b64\u985e\u60c5\u6cc1\u4e0b\uff0c\u7531 Natural Intelligence <\/a> <\/strong>\u4f9b\u96fb\u7684 Cisco Intelligence Contact Centers<\/em> \u53ef\u4ee5\u63d0\u4f9b\u97f3\u8a0a\u8a18\u9304\u548c\u7ffb\u8b6f\u4ee3\u7406\u5354\u52a9\u670d\u52d9\uff0c\u4ee5\u5354\u52a9\u4ee3\u7406\u4ee5\u66f4\u81ea\u7136\u3001\u66f4\u5feb\u3001\u66f4\u5177\u6548\u7387\u7684\u65b9\u5f0f\u8655\u7406\u591a\u7a2e\u8a9e\u8a00\u3002 \u8b93\u6211\u5011\u770b\u770b\u5982\u4f55\u5728\u4e0b\u5217\u6982\u5ff5\u8b49\u660e\u7bc4\u4f8b\u4e2d\uff1a<\/p>\n

\u89c0\u770b\u8996\u8a0a\uff1a<\/strong><\/p>\n

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\n \"
\n<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u5229\u7528 Contact Center AI \u8f49\u8b8a\u5ba2\u6236\u9ad4\u9a57<\/h2>\n

Contact Center \u696d\u52d9\u6b63\u7d93\u6b77\u7531\u6280\u8853\u9769\u65b0\u3001\u793e\u4ea4\u589e\u9577\u4ee5\u53ca\u5927\u591a\u6578\u516c\u53f8\u8a55\u4f30\u7684\u65b0\u6d88\u8017\u6a21\u5f0f\u6240\u63a8\u52d5\u7684\u4e00\u7cfb\u5217\u91cd\u5927\u8b8a\u66f4\u3002<\/p>\n

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\nCisco \u5177\u6709\u5167\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u53ca\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u7d44\u5408\u3002 \u9019\u6db5\u84cb\u6b63\u5728\u79fb\u8f49\u81f3\u96f2\u7aef\u7684\u9700\u6c42\uff0c\u4ee5\u53ca\u5167\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u548c\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u5c0d\u591a\u7528\u9014\u3001\u958b\u653e\u3001\u4e00\u81f4\u7684\u67b6\u69cb\u7684\u9700\u6c42\uff0c\u80fd\u5920\u9806\u5229\u8f49\u63db\u5230\u73fe\u6709\u5ba2\u6236\u7fa4\uff0c\u540c\u6642\u5141\u8a31\u4e00\u81f4\u5275\u65b0\u4f86\u65b0\u589e\u6578\u4f4d\u901a\u9053\u548c\u667a\u6167\u3002<\/p>\n

\u5728 Cisco Live \u52a0\u5165\u6211\u7684\u8ab2\u7a0b\uff1a\u00a0HTTPs:\/\/www.ciscolive.com\/emea\/learn\/sessions\/content-catalog.html?search=%20PSOCOL-1317#\/#CLEUR<\/p><\/blockquote>\n


\n \"Cisco
\n<\/a><\/p>\n

\u00a0<\/p>\n

\n

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