{"id":388342,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/webex-contact-center-enterprise-webinar-%e4%bb%8b%e7%b4%b9\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"webex-contact-center-enterprise-webinar-%e4%bb%8b%e7%b4%b9","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/webex-contact-center-enterprise-webinar-%e4%bb%8b%e7%b4%b9\/","title":{"rendered":"Webex Contact Center Enterprise [Webinar] \u4ecb\u7d39"},"content":{"rendered":"<h2><span><br \/>\n  <b>\u5927\u578b\u806f\u7d61\u4e2d\u5fc3\u96f2\u7aef\u7684\u5efa\u7acb\u8def\u5f91\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u5728 2020<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\u5e74\uff0c\u5e7e\u4e4e\u4e0d\u8a00\u81ea\u660e\uff0c\u96f2\u7aef\u6280\u8853\u5728\u63d0\u4f9b\u5275\u65b0\u3001\u529f\u80fd\u901f\u5ea6\u53ca\u654f\u6377\u6027\u65b9\u9762\u626e\u6f14\u8457\u975e\u5e38\u91cd\u8981\u7684\u89d2\u8272\uff0c\u5982\u4eca\u7684\u5ba2\u670d\u4e2d\u5fc3\u9700\u8981\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\">\u65b0\u7684\u689d\u7531\u64c1\u6709\u751f\u547d\u9031\u671f\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u8cc7\u8a0a\u7684\u5ba2\u670d\u4eba\u54e1\u8a2d\u5b9a\uff0c\u9019\u4e9b\u5ba2\u670d\u4eba\u54e1\u53ef\u638c\u63e1\u6700\u65b0\u7684\u667a\u6167\u578b\u667a\u6167 \uff08AI\uff09 \u548c\u6a5f\u5668\u5b78\u7fd2 \uff08<\/span><span data-contrast=\"auto\">ML\uff09<\/span>  <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span>\u6280\u8853\u53ca\u5354\u4f5c\u8cc7\u6e90\u63d0\u4f9b\u751f\u547d\u9031\u671f\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u8cc7\u8a0a\uff0c\u5f9e\u800c\u5229\u7528\u5b8c\u6574\u7684\u5c08\u5bb6\u5718\u968a\u63d0\u4f9b<span data-contrast=\"auto\">\u5ba2\u6236<\/span><span data-contrast=\"auto\"> \u9700\u8981\u3002<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\u7136\u800c\uff0c\u6211\u5011\u7684\u5ba2\u6236\u548c\u6f5b\u5728\u5ba2\u6236\u544a\u8a34\u6211\u5011\uff0c\u73fe\u6709\u5167\u90e8\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u63a1\u7528\u4e2d\u7684\u969c\u7919\uff08\u4f8b\u5982\u53ef\u5347\u7d1a\u6027\u3001\u529f\u80fd\u96c6\u6709\u9650\u3001\u5b89\u5168\u6027\u8003\u616e\u53ef\u80fd\u6700\u70ba\u91cd\u8981\uff09\u5df2\u8b93\u4ed6\u5011\u7121\u6cd5\u5c07\u5176\u5927\u578b\u806f\u7d61\u4e2d\u5fc3\u79fb\u5411\u80fd\u5920\u63d0\u4f9b\u6b64\u4e0b\u4e00\u5c64\u5ba2\u6236\u9ad4\u9a57\u7684\u96f2\u7aef\u4ea4\u4ed8\u6280\u8853\u3002<\/span><\/p>\n<h2><span><br \/>\n  <b>Customer \u9a45\u52d5\u3001\u96f2\u7aef\u578b\u670d\u52d9<\/b><b>   \uff0c<\/b> <b>   \u9069\u5408\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u7684\u9700\u6c42<\/b>   <b><\/b>\u00a0<\/span><\/h2>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\"><\/span>   <span data-contrast=\"none\"> <\/span><\/a><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> \u8acb\u548c\u6211\u4e00\u8d77\u5750\u5728 Cisco Contact Center VP\/GM \u5728 T\u6703\u7576\u9762\u5354\u4f5c\u884c\u696d\u5206\u6790\u54e1 Sheila McGee-Smith<\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">\uff0c\u8a0e\u8ad6\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u5728\u8f49\u63db\u81f3\u96f2\u7aef\u6642\u9047\u5230\u7684\u552f\u4e00\u6311\u6230\uff0c\u4ee5\u53ca\u9019\u5982\u4f55\u5c0e\u81f4 Cisco<\/span><span data-contrast=\"auto\"><\/span>   <span data-contrast=\"auto\"><\/span> <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\"><span data-contrast=\"none\"> \u958b\u767c\u65b0\u7684 Webex Contact Center Enterprise<\/span> <\/a> <span data-contrast=\"auto\">\u6eff\u8db3\u9019\u500b\u5e02\u5834\u672a\u6eff\u8db3\u7684\u9700\u6c42\u7684\u89e3\u6c7a\u65b9\u6848\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"\u52a0\u5165\u6211\u5011\u7684\u5373\u6642\u7db2\u8def\u7814\u8a0e\u6703 - \u4ecb\u7d39 Webex Contact Center Enterprise\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>\u5728\u6b64\u7db2\u8def\u7814\u8a0e\u6703\u4e2d <\/span><span data-contrast=\"auto\">\uff0c\u60a8\u5c07\u5728<\/span><span data-contrast=\"auto\"> \u4e0a\u807d\u5230\u7531 19999<\/span> <span data-contrast=\"auto\">\u5e74 11 <\/span><span data-contrast=\"auto\">\u6708 9 \u65e5<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\">2020<\/span><span data-contrast=\"auto\">\u5e74\u5c0d\u696d\u52d9\u5f71\u97ff\u6700\u5927\u7684\u806f\u7d61\u4e2d\u5fc3\u884c\u696d\u8da8\u52e2\uff0c\u5305\u62ec\u9ad4\u9a57\u7ba1\u7406\u3001\u667a\u6167\u578b\u4ee5\u53ca\u5354\u4f5c\u6574\u5408<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\u6211\u5011\u7684\u5ba2\u6236\u548c\u6f5b\u5728\u5ba2\u6236\u544a\u8a34\u6211\u5011\u4ed6\u5011\u6b63\u5728\u5c0b\u627e\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Cisco \u5c0d\u65bc\u672a\u4f86\u806f\u7d61 <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">\u4e2d\u5fc3\u7684\u9858\u666f\uff0c\u4ee5\u53ca\u6211\u5011\u5982\u4f55\u8aac\u660e\u5404\u7a2e\u898f\u6a21\u7684\u4f01\u696d\u5229\u7528\u96f2\u7aef\u63d0\u4f9b\u7684\u6280\u8853\u671d\u9019\u500b\u672a\u4f86\u65b9\u5411\u767c\u5c55<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Webex Contact Center Enterprise<\/span><span data-contrast=\"auto\"> \u529f\u80fd <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\u4f7f\u5176\u6210\u70ba\u751a\u81f3\u5168\u7403\u6700\u5927\u3001\u696d\u52d9\u95dc\u9375\u578b\u806f\u7d61\u4e2d\u5fc3\u7684\u7406\u60f3\u89e3\u6c7a\u65b9\u6848<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\u4f01\u696d\u5728\u898f\u5283\u96f2\u7aef\u4e2d <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\u806f\u7d61\u4e2d\u5fc3\u7684\u672a\u4f86\u6642\uff0c\u53ef\u8003\u616e\u7684\u5be6\u969b\u898b\u89e3\u548c\u4e0b\u4e00\u6b65\u6b65\u9a5f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"HTTPs:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">\u73fe\u5728\u8a3b\u518a\u5373\u6642<\/span>   <\/b> <\/a><span data-contrast=\"auto\"> \u7db2\u8def<\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\">\u7814\u8a0e\u6703\u5ee3\u64ad <\/span> <span data-contrast=\"auto\"><\/span>   <b><span data-contrast=\"auto\">\uff0c\u4e8e 2020<\/span><\/b><span data-contrast=\"auto\"> \u5e74 2 \u6708 12 \u65e5\u661f\u671f\u4e09\u9032\u884c\uff0c\u96a8\u5f8c\u53ef\u96a8\u9700\u4f7f\u7528\u3002\u00a0<strong><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"zh-TW\" xml:lang=\"zh-TW\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span>     <\/span>       <span class=\"TextRun BCX4 SCXW139119749\" lang=\"zh-TW\" xml:lang=\"zh-TW\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW139119749\">     \u95dc\u65bc\u5587\u53ed<\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"zh-TW\" xml:lang=\"zh-TW\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" \u3001VP\/GM\u3001Cisco Contact Center\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Cisco Contact <\/span> <\/b><span data-contrast=\"auto\">Center \u7684 VP\/GM\uff0c\u4ee5\u53ca Cisco Contact Center<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"><\/span> <span data-contrast=\"auto\">  T\u6703\u7576VP\/GM \u662f Cisco Contact Center \u696d\u52d9\u55ae\u4f4d\u7684VP\/GM\u3002 \u5728\u64d4\u4efb\u6b64\u89d2\u8272\u4e4b\u524d\uff0c\u662f Voicea\uff08\u4e00\u500b\u57fa\u65bc\u8a9e\u97f3\u7684 AI \u52a9\u7406\u5e73\u81fa\uff09\u5171\u540c\u8d0a\u52a9\u8005\u517c\u9996\u5e2d\u57f7\u884c\u5b98\uff0c\u5728 2019 \u5e74 8 \u6708\u88ab Cisco \u6536\u8cfc\u4e4b\u524d\uff0c\u7531\u4ed6\u8ca0\u8cac\u8a72\u5e73\u81fa\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u5728 Voicea \u4e4b\u524d\uff0c\u4ed6\u4e4b\u524d\u662f\u5efa\u7acb\u5168\u7403\u6700\u5927\u6d88\u8cbb\u8005\u8cc7\u6599\u8d85\u5e02\u548c\u8cc7\u6599\u7ba1\u7406\u5e73\u81fa\u7684 BlueKai \u5275\u59cb\u4eba\u517c\u9996\u5e2d\u57f7\u884c\u5b98\u3002 BlueKai \u4e8e 2014 \u5e74\u88ab Oracle \u6536\u8cfc\uff0c\u800c Oracle \u662f Oracle Data Cloud \u696d\u52d9\u55ae\u4f4d\u7684\u9ad8\u7d1aVP\/GM <\/span><span data-contrast=\"auto\">\u3002 \u5728 Computer Science University \u4e2d\uff0c\u6703\u63d0\u4f9b\u4e00\u500b MS\uff0c\u800c\u4e00\u500b BS \u662f\u4e00\u500b\u4f86\u81ea\u5716\u897f\u862d\u79d1\u6280\u5927\u5b78\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" \u806f\u7d61\u4e2d\u5fc3\u884c\u696d\u5206\u6790\u54e1 Sheila McGee-Smith\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>McGee-Smith AnalyticsHeila<\/span>  <\/b><span data-contrast=\"auto\"><\/span> McGee-Smith \u7684\u4e3b\u8981\u5206\u6790\u54e1 Sheila McGee-Smith <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><span data-contrast=\"auto\">\u662f\u4e00\u4f4d\u81f4\u529b\u65bc\u806f\u7d61\u4e2d\u5fc3\u548c\u4f01\u696d\u901a\u8a0a\u5e02\u5834\u7684\u4e3b\u8981\u901a\u8a0a\u884c\u696d\u5206\u6790\u54e1\u548c\u6230\u7565\u9867\u554f\u3002\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u5979\u7684\u5c08\u696d\u5de5\u4f5c\u5305\u62ec\u7de8\u5beb\u806f\u7d61\u4e2d\u5fc3\u3001\u4f01\u696d\u96fb\u8a71\u3001\u8cc7\u6599\u7db2\u8def\u548c\u7121\u7dda\u5e02\u5834\u9818\u57df\u7684\u591a\u5ba2\u6236\u5e02\u5834\u7814\u7a76\u3002 \u5979\u7d93\u5e38\u5728\u884c\u696d\u6703\u8b70\u3001\u4f7f\u7528\u8005\u7fa4\u7d44\u548c\u92b7\u552e\u6703\u8b70\u4e2d\u767c\u8a00\uff0c\u4e5f\u662f\u901a\u8a0a\u5e02\u5834\u65b0\u805e\u548c\u8da8\u52e2\u7684\u50b3\u8a0a\u6a5f\u69cb\u3002<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">\u8981\u5171\u7528\u7684\u8cc7\u6e90<\/span> <\/b>   <b>   <span data-contrast=\"auto\"><\/span> <\/b><b><span data-contrast=\"auto\">\uff1a<\/span>   <\/b> <b><span data-contrast=\"auto\"> \u96f2\u7aef<\/span>   <\/b><b> <span data-contrast=\"auto\">  <\/span><\/b> <b>  <span data-contrast=\"auto\"> <\/span>   <\/b> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><span data-contrast=\"auto\">\u806f\u7d61\u4e2d\u5fc3\u7684\u597d\u8655 \u8acb\u95b1\u8b80<\/span>      <a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\"><i><span data-contrast=\"none\">   \u5c07\u806f\u7d61\u4e2d\u5fc3\u79fb\u52d5\u81f3\u96f2\u7aef<\/span>   <\/i> <span data-contrast=\"none\">eBook \u6216<\/span><\/a><span data-contrast=\"auto\"> \u67e5\u770b T<\/span>   <a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">    <i><span data-contrast=\"none\">   <\/span>     <\/i><i>     <span data-contrast=\"none\">\u95dc\u65bc<\/span>   <\/i>   <i> <span data-contrast=\"none\">     Cloud Contact Center<\/span>   <\/i>   <span data-contrast=\"none\"> \u8cc7\u8a0a<\/span><\/a>   <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span> <b>  <span data-contrast=\"auto\">   <\/span><\/b> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><\/span> <a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"><span data-contrast=\"none\">  \u5716\u77ad\u89e3\u66f4\u591aCisco Contact Center \u7522\u54c1\u7fa4\u7d44\u589e\u5f37<\/span>   <\/a>  <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><\/span> <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\"> <span data-contrast=\"none\">\u4f7f\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u4e00\u4e0b\u5927\u70ba\u8b8a\u5316\uff1f\u9023\u9700\u6c42\u7db2\u8def\u7814\u8a0e\u6703\uff1a \u5c07 Contact Center \u79fb\u5411\u96f2\u7aef<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">  <\/span><a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"> <span data-contrast=\"none\">   \u7684\u6700\u4f73\u4f5c\u6cd5Cisco \u5728\u4e00\u5e74\u4e00\u5ea6 Cisco APJC \u806f\u7d61\u4e2d\u5fc3\u806f\u5408\u6703\u8b70\u4e0a\u63a8\u51fa\u96f2\u7aef\u578b Webex Contact Center \u7522\u54c1\u7fa4\u7d44<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center GM\/VP \u7684\u4e00\u4e9b\u5c08\u5bb6\u8207\u884c\u696d\u9818\u5148\u7684\u884c\u696d\u5206\u6790\u8005 Sheila McGee-Smith \u77ad\u89e3\u6b64\u65b0\u7522\u54c1\u5982\u4f55\u6eff\u8db3\u5927\u578b\u806f\u7d61\u4e2d\u5fc3\u5c0d\u96f2\u7aef\u578b\u89e3\u6c7a\u65b9\u6848\u672a\u6eff\u8db3\u7684\u5e02\u5834\u9700\u6c42\u3002  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[10982,8017,4828,11797,4706,8159,1886,12677,1875,12682,8157,13423,1876],"class_list":["post-388342","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-ccaas-zh-hant","tag-cisco-","tag-webex-contact-center-zh-hant","tag-webex-contact-center-enterprise-zh-hant","tag-4706","tag-8159","tag-1886","tag--ai-","tag-1875","tag-12682","tag-8157","tag-13423","tag-1876"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact Center Enterprise [Webinar] \u4ecb\u7d39 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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