{"id":388346,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e8%88%87-cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%9a%84%e6%9c%aa%e4%be%86\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e8%88%87-cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%9a%84%e6%9c%aa%e4%be%86","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%99%ba%e6%85%a7%e6%99%ba%e6%85%a7%e8%88%87-cisco-%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%9a%84%e6%9c%aa%e4%be%86\/","title":{"rendered":"\u667a\u6167\u667a\u6167\u8207 Cisco \u806f\u7d61\u4e2d\u5fc3\u7684\u672a\u4f86"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u4f7f\u7528\u4eba\u5de5\u5f0f Intelligent Contact Center \u6574\u5408\u4f86\u8f49\u8b8a\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">\u6211\u6700\u8fd1\u4e8e 1 \u6708\u5e95\u5728 Cisco LIVE \u5df4\u585e\u9686\u7d0d\u63d0\u4f9b\u4e86\u4e00\u500b\u8ab2\u7a0b\uff0c\u8a72\u8ab2\u7a0b\u63d0\u4f9b\u4e86\u65b0 Cisco \u67b6\u69cb\u7684\u8996\u5716\uff0c\u8a72\u67b6\u69cb\u662f\u5c07 Contact Centers \u8207\u667a\u6167 \uff08AI\uff09 \u6574\u5408\u7684\u57fa\u790e\u3002 \u4ea4\u8ac7\u5305\u62ec Collaboration \u548c AI \u4f9b\u61c9\u5546\u3001\u8207 Google Cloud Contact Center AI \uff08CCAI\uff09 \u7684\u6230\u7565\u6027\u5408\u4f5c\u5925\u4f34\u8a73\u7d30\u8cc7\u6599\u3001AI \u548c Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u4e00\u4e9b\u5be6\u969b\u7bc4\u4f8b\u548c\u5373\u6642\u6f14\u793a\uff0c\u4ee5\u53ca\u5176\u7acb\u5373\u7684\u6b63\u9762\u696d\u52d9\u5f71\u97ff\uff0c\u4f8b\u5982\u6539\u9032\u7684\u5ba2\u6236\u9ad4\u9a57\u548c\u964d\u4f4e\u6210\u672c\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u5c0d\u8f49\u81f3\u5e02\u5834\u65b9\u9762\u548c Cisco Contact Center \u5408\u4f5c\u5925\u4f34\u7684\u89d2\u8272\u5177\u6709\u7279\u5b9a\u7684\u95dc\u6ce8\u3002<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">\u8b70\u7a0b<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Contact Centers \u5e02\u5834\u7684\u5275\u65b0\u8207\u8da8\u52e2<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u73fe\u4ee3 Contact Center \u7684\u958b\u653e\u5f0f\u67b6\u69cb<\/span><\/li>\n<li><span><br \/>\n  <strong>Cisco Contact Centers \u4e2d<\/strong> <\/span> Google AI \u6574\u5408\u7684\u5169\u500b\u5373\u6642\u6f14\u793a<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC \u667a\u6167<\/span>\n<ul>\n<li><span><br \/>\n  <strong>\u4ee3\u7406\u5354\u52a9 <\/strong> <\/span><span data-preserver-spaces=\"true\">\u670d\u52d9<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>\u865b\u64ec\u4ee3\u7406<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">\u670d\u52d9<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">GoTo\u4ee5\u5927\u90fd\u767c\u5c55<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u7d50\u8ad6<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>\u89c0\u770b\u5b8c\u6574\u7684\u8ab2\u7a0b\uff1a<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>\u5728 YouTube<\/strong>  \u4e0a\u77ad\u89e3\u66f4\u591aVideo\uff1a <a href=\"HTTPs:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence\uff1a \u804a\u5929\u7ffb\u8b6f\u5354\u52a9<\/a>  SalesConnect \u4e0a\u7684Video\uff1a <a href=\"HTTPs:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence\uff1a \u804a\u5929\u7ffb\u8b6f\u5354\u52a9<\/a>  YouTube \u4e0a\u7684Video\uff1a <a href=\"HTTPs:\/\/youtu.be\/lNKWEG5WSDM\">\u63d0\u4f9b\u82f1\u6587\u806f\u7d61\u4e2d\u5fc3\u8a9e\u97f3\u8f49\u8b6f\u8f49\u8b6f<\/a>  Cisco \u90e8\u843d\u683c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">\u806f\u7d61\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence\uff1a \u4ea4\u8ac7 IVRCisco<\/a>  \u90e8\u843d\u683c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Cisco \u5168\u7a0b\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u7684\u6df7\u5408\u804a\u5929<\/a>  Cisco \u90e8\u843d\u683c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">\u806f\u7d61\u4e2d\u5fc3Cisco \u90e8\u843d\u683c\u4e2d\u7684 Intelligence \u6b77\u7a0b<\/a>  \uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Cisco \u548c GoogleCisco<\/a>  \u90e8\u843d\u683c\u7684\u672a\u4f86\u5408\u4f5c\uff1a <a href=\"HTTPs:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">\u7db2\u8def\u8207\u884c\u52d5\u7248\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u6700\u5927\u5316\u5ba2\u6236\u9ad4\u9a57<\/a>  Google\uff1a <a href=\"HTTPs:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">\u73fe\u5728\uff0cGA \u7684 Contact Center AI \u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u77ad\u89e3 Cisco \u6b63\u5728\u5982\u4f55\u64f4\u5c55\u8207 Google Cloud \u7684\u5354\u4f5c\uff0c\u4ee5\u5c07\u555f\u7528 CCAI \u7684\u529f\u80fd\uff08\u4f8b\u5982\u5c0d\u8a71 IVR\u3001\u804a\u5929\u6a5f\u5668\u4eba\u548c\u4ee3\u7406\u5354\u52a9\uff09\u5f15\u5165\u5176\u806f\u7d61\u4e2d\u5fc3\u7522\u54c1\u7fa4\u7d44\u3002 <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[8158,4278,4755,12061,12057],"class_list":["post-388346","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center-zh-hant","tag-contact-center-as-a-service","tag-4755","tag-12061","tag-12057"],"acf":[],"yoast_head":"<!-- This site is optimized 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