{"id":388354,"date":"2020-02-18T11:20:48","date_gmt":"2020-02-18T19:20:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e5%9c%a8-12-5-%e7%89%88%e4%b8%ad%e5%b0%87%e9%9b%b2%e7%ab%af%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%b8%b6%e7%b5%a6%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/"},"modified":"2020-02-18T11:20:48","modified_gmt":"2020-02-18T19:20:48","slug":"cisco-%e5%9c%a8-12-5-%e7%89%88%e4%b8%ad%e5%b0%87%e9%9b%b2%e7%ab%af%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%b8%b6%e7%b5%a6%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e5%9c%a8-12-5-%e7%89%88%e4%b8%ad%e5%b0%87%e9%9b%b2%e7%ab%af%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%b8%b6%e7%b5%a6%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83\/","title":{"rendered":"Cisco \u5728 12.5 \u7248\u4e2d\u5c07\u96f2\u7aef\u548c AI \u7684\u529b\u91cf\u5e36\u7d66\u806f\u7d61\u4e2d\u5fc3"},"content":{"rendered":"<p>\u300c\u6211\u9700\u8981\u96f2\u7aef\u5728\u4fdd\u8b77\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u7684\u540c\u6642\u63d0\u4f9b\u696d\u52d9\u654f\u6377\u6027\u3001\u9748\u6d3b\u6027\u53ca\u65b0\u529f\u80fd\u63d0\u4f9b\u901f\u5ea6\u3002\u300d<\/p>\n<p>\u300c\u6211\u9700\u8981\u6539\u9032\u6211\u7684\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\uff0c\u4ee5\u4fdd\u6301\u7af6\u722d\u3002\u300d<\/p>\n<p>\u300c\u6211\u9700\u8981\u8f15\u9b06\u5b58\u53d6\u96f2\u7aef\u578b\u61c9\u7528\u7a0b\u5f0f\uff0c\u9019\u4e9b\u61c9\u7528\u7a0b\u5f0f\u53ef\u4ee5\u7121\u7e2b\u5730\u8207\u5167\u90e8\u90e8\u7f72\u806f\u7d61 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u4e2d\u5fc3 <\/a>\u57fa\u790e\u67b6\u69cb\u4e00\u8d77\u5de5\u4f5c\u300d<\/p>\n<h2><span><br \/>\n  <strong>\u9019\u4e9b\u554f\u984c\u807d\u8d77\u4f86\u662f\u5426\u719f\u6089\uff1f <\/strong><br \/>\n<\/span><\/h2>\n<p>\u4e0d\u55ae\u7368\uff01 \u5168\u7403\u53ca\u8a31\u591a\u884c\u696d\u7684\u8a31\u591a\u5ba2\u6236\u90fd\u5411\u6211\u5011\u5206\u4eab\u4e86\u4ed6\u5011\u7684\u9700\u6c42\uff0c\u4ed6\u5011\u5229\u7528\u7531\u667a\u6167\u578b\uff08AI\uff09\u652f\u63f4\u4e4b\u96f2\u7aef\u578b\u529f\u80fd\u4f86\u5e73\u8861\u5275\u65b0\u7684\u9700\u6c42\uff0c\u5f9e\u800c\u4fdd\u6301\u7af6\u722d\u512a\u52e2\uff0c\u540c\u6642\u6700\u5927\u5316\u4ed6\u5011\u5728\u4eba\u54e1\u3001\u6d41\u7a0b\u53ca\u6280\u8853\u65b9\u9762\u5bf6\u8cb4\u7684\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u3002<\/p>\n<p>\u4ed6\u5011\u5df2\u8868\u793a\u5e0c\u671b\u5efa\u7acb\u4e00\u500b\u958b\u653e\u5b89\u5168\u7684\u5e73\u81fa\uff0c\u63d0\u4f9b\u53ef\u9760\u6027\u548c\u696d\u52d9\u6301\u7e8c\u6027\uff0c\u4ee5\u53ca\u6eff\u8db3\u5176\u696d\u52d9\u9700\u8981\u7684\u65b0\u9748\u6d3b\u6027\u53ca\u654f\u6377\u6027\u3002 \u4ed6\u5011\u6b63\u5728\u5c0b\u627e\u552f\u4e00\u7684\u65b9\u6cd5\uff0c\u70ba\u54e1\u5de5\u548c\u5ba2\u6236\u5efa\u7acb\u7368\u7279\u7684\u9ad4\u9a57\uff0c\u4ee5\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3001\u91cd\u8907\u696d\u52d9\u4e26\u6539\u9032\u5176\u806f\u7d61\u4e2d\u5fc3\u7684\u8868\u73fe\u3002<\/p>\n<p>Cisco \u6b63\u5728\u5229\u7528 12.5 \u7248\uff08\u9069\u7528\u4e8e Unified Contact Center Enterprise\u3001Packaged Contact Center Enterprise\u3001Unified Contact Center Express \u548c Hosted Collaboration Solution for Contact Center\uff09\u7684\u6700\u65b0\u8edf\u9ad4\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002 \u00a0\u6211\u5011\u6b63\u5728\u5f15\u5165\u4e00 <a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\">\u4e9b<\/a> \u6fc0\u52d5\u4eba\u5fc3\u7684\u65b0\u529f\u80fd\uff0c\u9019\u4e9b\u529f\u80fd\u65e8\u5728\u7c21\u5316\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u7ba1\u7406\u65b9\u5f0f\u3001\u63d0\u9ad8\u5ba2\u670d\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\uff0c\u4e26\u7d66\u60a8\u7684\u5ba2\u6236\u5efa\u7acb\u66f4\u597d\u7684\u9ad4\u9a57\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u529f\u80fd\u7684\u4eae\u9ede<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>\u6211\u5011\u65b0\u7684\u5ba2\u6236\u9ad4\u9a57\u7ba1\u7406\u89e3\u6c7a\u65b9\u6848 Webex Experience Management\uff08\u4e4b\u524d\u5373 CloudCherry\uff09\u5df2\u6574\u5408\u5230 Cisco \u4ee3\u7406\u684c\u9762\uff0c\u70ba\u4ee3\u7406\u548c\u76e3\u7763\u54e1\u5373\u6642\u63d0\u4f9b\u5ba2\u6236\u898b\u89e3\u3001\u9ad4\u9a57\u898b\u89e3\u548c\u610f\u898b\u56de\u994b\u5ea6\u91cf\u3002<\/li>\n<li>\u7531 Google Dialogflow \u63d0\u4f9b\u76f4\u89c0\u5c0d\u8a71\u7684 IVR\uff0c\u53ef\u8f15\u9b06\u5730\u5c07\u65b0\u5f0f\u8a9e\u97f3\u4ecb\u9762\u65b0\u589e\u5230\u73fe\u6709\u7684\u81ea\u52a9\u5f0f\u670d\u52d9\u9078\u9805\u4e2d\uff0c\u5f9e\u800c\u6539\u9032\u96fb\u8a71\u4e0a\u7684\u5ba2\u6236\u81ea\u52a9\u9ad4\u9a57\u3002<\/li>\n<li>\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u5206\u6790\u5668\uff0c\u6211\u5011\u7684\u96f2\u7aef\u578b\u9032\u4e00\u6b65\u5206\u6790\u5831\u544a\u89e3\u6c7a\u65b9\u6848\u73fe\u5728\u53ef\u4f9b\u6211\u5011\u6240\u6709\u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u5ba2\u6236\u8a66\u7528\u3002<\/li>\n<li>\u9084\u53ef\u4ee5\u70ba\u8a66\u7528\u670d\u52d9\u63d0\u4f9b\u57fa\u65bc AI \u7684 Voicea \u901a\u8a71\u8a18\u9304\u53ca\u6458\u8981\uff0c\u4ee5\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u7522\u529b\u3001\u901a\u8a71\u7d50\u675f\u53ca\u52d5\u4f5c\u5c08\u6848\u7684\u6e96\u78ba\u6027\u3002<\/li>\n<li>\u667a\u6167\u6388\u6b0a\u63d0\u4f9b\u4e00\u7a2e\u7c21\u55ae\u3001\u81ea\u52d5\u5316\u7684\u65b9\u5f0f\u4f86\u65b0\u589e\/\u555f\u52d5\u65b0\u7684\u8edf\u9ad4\u6388\u6b0a\uff0c\u4ee5\u8207\u5927\u91cf\u4e92\u52d5\u4fdd\u6301\u4e00\u8d77\u3002<\/li>\n<\/ul>\n<p><a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312485 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" alt=\"\u6211\u5011\u4ee5 AI \u70ba\u52d5\u529b\u7684\u96f2\u7aef\u578b\u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u900f\u904e\u5169\u500b\u65b0\u7684\u5ba2\u670d\u684c\u9762\u5c0f\u5de5\u5177\u8207\u60a8\u7684\u5ba2\u670d\u4e2d\u5fc3\u6574\u5408\u3002 \u8a72\u89e3\u6c7a\u65b9\u6848\u4f7f\u806f\u7d61\u4e2d\u5fc3\u80fd\u5920\u5229\u7528\u4fbf\u65bc\u4f7f\u7528\u7684\u554f\u5377\u8abf\u67e5\u8a2d\u8a08\u8005\u4f86\u6536\u96c6\u5ba2\u6236\u610f\u898b\u56de\u994b\" width=\"637\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u8207 Webex \u9ad4\u9a57\u7ba1\u7406\uff08\u4e4b\u524d\u5373 CloudCherry\uff09\u4e4b\u6574\u5408<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u4ee5 AI \u70ba\u52d5\u529b <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\"><\/a> \u7684\u96f2\u7aef\u578b\u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u900f\u904e\u5169\u500b\u65b0\u7684\u5ba2\u670d\u684c\u9762\u5c0f\u5de5\u5177\u8207\u60a8\u7684\u5ba2\u670d\u4e2d\u5fc3\u6574\u5408\u3002 \u8a72\u89e3\u6c7a\u65b9\u6848\u4f7f\u806f\u7d61\u4e2d\u5fc3\u80fd\u5920\u5229\u7528\u4fbf\u65bc\u4f7f\u7528\u7684\u554f\u5377\u8abf\u67e5\u8a2d\u8a08\u8005\u4f86\u6536\u96c6\u5ba2\u6236\u610f\u898b\u56de\u994b\u3002\u00a0 \u4e00\u65e6\u7372\u53d6\u610f\u898b\u56de\u994b\uff0c\u4ee3\u7406\u5c31\u53ef\u4ee5\u900f\u904e\u65b0\u7684\u5ba2\u6236\u9ad4\u9a57\u5168\u7a0b\u9ad4\u9a57\u5c0f\u5de5\u5177\u5728\u5ba2\u670d\u684c\u9762\u5167\u67e5\u770b\u5ba2\u6236\u610f\u898b\u56de\u994b\u5206\u6578\uff0c\u5373\u6642\u986f\u793a\u5ba2\u6236\u60c5\u7dd2\u548c\u904e\u53bb\u7684\u9ad4\u9a57\uff0c\u4ee5\u4fbf\u771f\u6b63\u77ad\u89e3\u5ba2\u6236\u7684\u611f\u53d7\uff0c\u4e26\u80fd\u5920\u500b\u4eba\u5316\u8207\u5ba2\u6236\u7684\u4e92\u52d5\u3002 \u5ba2\u6236\u9ad4\u9a57\u5206\u6790\u5c0f\u5de5\u5177\u900f\u904e\u884c\u696d\u6a19\u6e96\u7684\u5ea6\u91cf\uff08\u4f8b\u5982 NPS\u3001CSAT \u548c CES\uff09\u986f\u793a\u5ba2\u6236\u610f\u898b\u56de\u994b\u7684\u6574\u9ad4\u8108\u885d\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5275\u65b0 AI \u652f\u63f4\u81ea\u52a9<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u7684 Cisco Unified \u5ba2\u6236\u8a9e\u97f3\u5165\u53e3\u7db2\u7ad9\u5229\u7528 Google Dialogflow\uff0c\u5141\u8a31 AI \u63d0\u4f9b\u8a9e\u97f3\u8f49\u6587\u5b57\u3001NLU \u578b\u610f\u5716\u5075\u6e2c\u53ca\u6587\u5b57\u8f49\u8a9e\u97f3\u529f\u80fd\uff0c\u70ba\u60a8\u7684\u5ba2\u6236\u5efa\u7acb\u9ad8\u6548\u7684\u4ea4\u8ac7\u81ea\u52a9\u670d\u52d9\u9ad4\u9a57\uff0c\u540c\u6642\u6e1b\u5c11\u4ee3\u7406\u7c21\u55ae\u91cd\u8907\u7684\u5de5\u4f5c\u3002<\/p>\n<p><strong><br \/>\n  <a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/WebexXMgadget.png\"><br \/>\n<\/a><br \/>\n<a href=\"HTTPs:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312486 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\" alt=\"\u6211\u5011\u7684 Cisco Unified \u5ba2\u6236\u8a9e\u97f3\u5165\u53e3\u7db2\u7ad9\u5229\u7528 Google Dialogflow\uff0c\u5141\u8a31 AI \u63d0\u4f9b\u8a9e\u97f3\u8f49\u6587\u5b57\u3001NLU \u578b\u610f\u5716\u5075\u6e2c\u53ca\u6587\u5b57\u8f49\u8a9e\u97f3\u529f\u80fd\uff0c\u70ba\u60a8\u7684\u5ba2\u6236\u5efa\u7acb\u9ad8\u6548\u7684\u4ea4\u8ac7\u81ea\u52a9\u670d\u52d9\u9ad4\u9a57\uff0c\u540c\u6642\u6e1b\u5c11\u4ee3\u7406\u7c21\u55ae\u91cd\u8907\u7684\u5de5\u4f5c\u3002\" width=\"583\" height=\"343\" \/><\/a>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u900f\u904e\u96f2\u7aef\u5206\u6790\u7372\u5f97\u696d\u52d9\u898b\u89e3<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\u5206\u6790\u5668\u5c07\u96f2\u7aef\u5206\u6790\u7684\u529b\u91cf\u5e36\u5230\u6240\u6709 Cisco \u5167\u90e8\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\uff0c\u63d0\u4f9b\u9032\u6b65\u958b\u7bb1\u5831\u544a\uff0c\u5411\u806f\u7d61\u4e2d\u5fc3\u7d93\u7406\u63d0\u4f9b\u4f86\u81ea\u591a\u500b\u806f\u7d61\u4e2d\u5fc3\u90e8\u7f72\u7684\u6b77\u53f2\u8cc7\u6599\uff0c\u4ee5\u5728\u6574\u500b\u4f01\u696d\u751f\u6210\u7279\u5b9a\u7684\u696d\u52d9\u8996\u5716\u3002\u00a0 \u5b83\u6703\u986f\u793a\u8da8\u52e2\uff0c\u53ef\u8aac\u660e\u76e3\u7763\u54e1\u8b58\u5225\u9032\u884c\u6301\u7e8c\u6539\u5584\u7684\u578b\u5f0f\u53ca\u898b\u89e3\uff0c\u4ee5\u53ca\u5305\u542b\u653e\u68c4\u7684\u806f\u7d61\u4eba\u5100\u8868\u677f\uff0c\u4ee5\u8b58\u5225\u5ba2\u6236\u653e\u68c4\u884c\u7a0b\u7684\u5730\u65b9\uff0c\u5f9e\u800c\u63a1\u53d6\u9069\u7576\u7684\u4e3b\u52d5\u52d5\u4f5c\u3002 \u73fe\u5728\u53ef\u7528\u65bc\u8a66\u7528\u3002<\/p>\n<h2><span><br \/>\n  <strong>Voicea \u901a\u8a71\u526f\u672c<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u5efa\u7acb\u4e86\u4e00\u500b\u65b0\u7684 Cisco \u4ee3\u7406\u684c\u9762\u5c0f\u5de5\u5177 <a href=\"HTTPs:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">\uff0c\u5b83\u4f7f\u7528\u6211\u81ea\u5df1\u7684 Voicea<\/a> AI\uff0c\u5229\u7528\u7cbe\u78ba\u7684\u8a9e\u97f3\u5207\u63db\u6280\u8853\u4f86\u63d0\u4f9b\u4ee3\u7406\u8207\u5ba2\u6236\u4e92\u52d5\u7684\u5b8c\u6574\u8a18\u9304\u3002 \u9019\u500b\u6fc0\u52d5\u4eba\u5fc3\u7684\u65b0\u529f\u80fd\u73fe\u5728\u53ef\u7528\u65bc Cisco Unified \u806f\u7d61\u4e2d\u5fc3 Enterprise \u7684\u73fe\u5834\u8a66\u7528\uff0c\u5b83\u7c21\u5316\u4e86\u901a\u8a71\u7d50\u675f\u4e26\u8aac\u660e\u4ee3\u7406\u7cbe\u78ba\u6355\u7372\u5c0d\u8a71\u7684\u8a73\u7d30\u8cc7\u8a0a\uff0c\u63d0\u9ad8\u4e86\u901a\u8a71\u6301\u7e8c\u6027\u548c\u4ee3\u7406\u751f\u7522\u529b\u3002<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u6388\u6b0a\u8b8a\u5f97\u7c21\u55ae<\/strong><br \/>\n<\/span><\/h2>\n<p>\u667a\u6167\u6388\u6b0a\u4f7f\u806f\u7d61\u4e2d\u5fc3\u4fdd\u6301\u654f\u6377\uff0c\u4e26\u5feb\u901f\u65b0\u589e\/\u555f\u52d5\u65b0\u7684\u8edf\u9ad4\u6388\u6b0a\uff0c\u5f9e\u800c\u8207\u5927\u91cf\u8b8a\u5316\u7684\u4e92\u52d5\u4fdd\u6301\u4e00\u8d77\u3002\u00a0 \u4f7f\u7528 Cisco Smart Software Management \u5165\u53e3\u7db2\u7ad9\uff0c\u6211\u5011\u7684\u5ba2\u6236\u53ef\u4ee5\u8f15\u9b06\u5730\u5373\u6642\u67e5\u770b\u4ed6\u5011\u5177\u6709\u7684\u7e3d\u6388\u6b0a\u6578\u53ca\u4f7f\u7528\u4e2d\u6388\u6b0a\u6578\uff0c\u5f9e\u800c\u8b93\u4ed6\u5011\u77ad\u89e3\u60c5\u6cc1\u53ca\u6e96\u78ba\u6e2c\u91cf\u5176\u6388\u6b0a\u5eab\u5b58\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6539\u9032\u7684\u4ee3\u7406\u9ad4\u9a57<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u6191\u85c9\u65b0\u7684\u9375\u76e4\u5feb\u901f\u9375\u3001\u62d6\u653e\u684c\u9762\u5c0f\u5de5\u5177\uff0c\u4ee5\u53ca\u4e92\u52d5\u671f\u9593\u66f4\u65b0\u901a\u8a71\u8b8a\u6578\u7684\u80fd\u529b\uff0c\u4f7f\u4ee3\u7406\u66f4\u6709\u6548\u7387\uff0c\u9ad4\u9a57\u66f4\u52a0\u76f4\u89c0\u3002 \u4ee3\u7406\u4e5f\u53ef\u4ee5\u5373\u6642\u5730\u67e5\u770b\u5176\u7d71\u8a08\u8cc7\u6599\u3002<\/p>\n<h2><span><br \/>\n  <strong><br \/>\n    <span>\u5b89\u5168\u4e14\u53ef\u5347\u7d1a<\/span>\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u7684\u65b0\u767c\u884c\u7248\u672c\u9084\u5305\u62ec\u4e00\u7cfb\u5217\u8207\u5b89\u5168\u6027\u76f8\u95dc\u7684\u589e\u5f37\uff0c\u9032\u4e00\u6b65\u5f37\u5316\u89e3\u6c7a\u65b9\u6848\u9632\u6b62\u6f5b\u5728\u7684\u6f0f\u6d1e\u3002\u00a0 \u540c\u6642\uff0c\u6211\u5011\u6703\u7e7c\u7e8c\u653e\u5927\u6bcf\u79d2\u64a5\u51fa\u901a\u8a71\u6578\u548c\u53d7\u652f\u63f4\u7684\u64a5\u865f\u5668\u57e0\u7e3d\u6578\uff0c\u540c\u6642\u4f7f\u7528\u4e2d\u7684\u6d3b\u52d5\u6b21\u6578\u589e\u52a0 2.5 \u500d\uff0c\u4f86\u7e7c\u7e8c\u63a7\u5236\u7e2e\u653e\u9650\u5236\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6240\u6709\u5ba2\u6236\u90fd\u7372\u76ca<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5341\u5206\u6fc0\u52d5\u5730\u770b\u5230\u96f2\u7aef\u5982\u4f55\u5c07\u6240\u6709\u9019\u4e9b\u589e\u5f37\u5e36\u7d66\u6211\u5011\u7684\u5167\u90e8\u90e8\u7f72\u5ba2\u6236\u3002 \u6211\u5011\u7684\u76ee\u6a19\u4ecd\u7136\u662f\u4f7f\u6240\u6709\u5ba2\u6236\u4eca\u5929\u7372\u5f97\u6700\u65b0\u7684\u6280\u8853\u9769\u65b0\uff0c\u7121\u8ad6\u4ed6\u5011\u64c1\u6709\u5176\u5ba2\u670d\u4e2d\u5fc3\u7cfb\u7d71\u9084\u662f\u8a02\u95b1\u6b64\u7cfb\u7d71\u4f5c\u70ba\u670d\u52d9\uff0c\u4e26\u7d66\u4e88\u4ed6\u5011\u4e00\u7a2e\u5be6\u7528\u3001\u7c21\u4fbf\u7684\u96f2\u7aef\u8def\u5f91\uff0c\u6b65\u8abf\u4e00\u4e0b\u9069\u5408\u4ed6\u5011\u7684\u901f\u5ea6\u3002<\/p>\n<p>\u6709\u95dc 12.5 \u7248\u7684\u8a73\u7d30\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684\u8cc7\u6599\u8868\uff1a <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-express\/datasheet-c78-743226.html\">Unified Contact Center Express<\/a> \u548c <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/datasheet-c78-743352.html\">Unified Contact Center Enterprise<\/a>\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/go\/cc\">\u6211\u5011\u7684\u7db2\u7ad9<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><\/strong>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u77ad\u89e3\u66f4\u591aCisco Contact Center \u7522\u54c1\u7fa4\u7d44\uff1a \u5f15\u767c\u5ba2\u6236\u8207\u4ee3\u7406\u9ad4\u9a57\u7684\u9769\u547d<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u9032\u884c Webex \u9ad4\u9a57\u7ba1\u7406\uff1a AI \u652f\u63f4\u5168\u7a0b\u9ad4\u9a57\u5206\u6790\u8f49\u8b8a\u5ba2\u6236\u548c\u5ba2\u670d\u9ad4\u9a57<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u52a0\u5165\u6211\u5011\u7684\u6309\u9700\u7db2\u8def\u7814\u8a0e\u6703\uff1a \u5c07 Contact Center \u79fb\u52d5\u81f3\u96f2\u7aef\u7684\u6700\u4f73\u4f5c\u6cd5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u4f7f\u7528 AI \u63d0\u4f9b\u7684\u529f\u80fd\uff0c\u70ba\u96f2\u7aef\u548c\u5ba2\u670d\u4e2d\u5fc3\u8d85\u7d1a\u4ee3\u7406\u63d0\u4f9b\u76f4\u63a5\u8def\u5f91<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[8158,15099],"class_list":["post-388354","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center-zh-hant","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5728 12.5 \u7248\u4e2d\u5c07\u96f2\u7aef\u548c AI \u7684\u529b\u91cf\u5e36\u7d66\u806f\u7d61\u4e2d\u5fc3 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-brings-the-power-of-the-cloud-and-ai-to-contact-centers-with-release-12-5\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u5728 12.5 \u7248\u4e2d\u5c07\u96f2\u7aef\u548c AI \u7684\u529b\u91cf\u5e36\u7d66\u806f\u7d61\u4e2d\u5fc3 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u4f7f\u7528 AI \u63d0\u4f9b\u7684\u529f\u80fd\uff0c\u70ba\u96f2\u7aef\u548c\u5ba2\u670d\u4e2d\u5fc3\u8d85\u7d1a\u4ee3\u7406\u63d0\u4f9b\u76f4\u63a5\u8def\u5f91\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-brings-the-power-of-the-cloud-and-ai-to-contact-centers-with-release-12-5\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-18T19:20:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" \/>\n<meta name=\"author\" content=\"Nayankumar Vaghela\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nayankumar Vaghela\" \/>\n<script type=\"application\/ld+json\" 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