{"id":391324,"date":"2022-03-02T09:18:23","date_gmt":"2022-03-02T17:18:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/webex-%e7%8d%b2%e9%a0%92%e5%85%a9%e5%80%8b-cx-today-%e7%8d%8e%e9%a0%85\/"},"modified":"2022-03-02T09:18:23","modified_gmt":"2022-03-02T17:18:23","slug":"webex-%e7%8d%b2%e9%a0%92%e5%85%a9%e5%80%8b-cx-today-%e7%8d%8e%e9%a0%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/webex-%e7%8d%b2%e9%a0%92%e5%85%a9%e5%80%8b-cx-today-%e7%8d%8e%e9%a0%85\/","title":{"rendered":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805"},"content":{"rendered":"<p>\u5f88\u9ad8\u8208\u8207\u5927\u5bb6\u5206\u4eab\u4e00\u500b\u597d\u6d88\u606f\uff01Webex \u7372\u5f97\u5169\u500b CX Today \u734e\u9805\u7684\u80af\u5b9a\uff0c\u5206\u5225\u662f<strong>\u6700\u4f73\u5ba2\u670d\u4e2d\u5fc3\u5e73\u53f0<\/strong> (Best Contact Center Platform)\uff0c\u4ee5\u53ca<strong>\u6700\u4f73\u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848<\/strong><strong><\/strong> (Best Customer Experience solution)\u3002\u6211\u5011\u7684\u7522\u54c1\u5718\u968a\u4e0d\u65b7\u81f4\u529b\u5275\u65b0\uff0c\u8b93\u5ba2\u6236\u53ef\u900f\u904e\u5f37\u5927\u5de5\u5177\u8207\u81ea\u5bb6\u5ba2\u6236\u9032\u884c\u4e92\u52d5\u6216\u5efa\u7acb\u66f4\u7dca\u5bc6\u7684\u95dc\u4fc2\u3002\u9019\u5169\u500b\u734e\u9805\u8b49\u660e\u4e86\u4ed6\u5011\u6210\u7e3e\u6590\u7136\uff0c\u5728\u6b64\u606d\u559c\u7522\u54c1\u5718\u968a\u3002<\/p>\n<blockquote><p>\u5982\u8981\u67e5\u770b\u5b8c\u6574\u5f97\u734e\u540d\u55ae\uff0c\u8acb\u6309<a href=\"https:\/\/awards.cxtoday.com\/winners-2022\/\">\u9019\u88e1<\/a><\/p><\/blockquote>\n<p>CX Awards \u88ab\u8b7d\u70ba\u300c\u5ba2\u6236\u9ad4\u9a57\u6280\u8853\u7522\u696d\u7684\u6700\u9ad8\u69ae\u8b7d\u300d\uff0c\u662f\u7531 CX Today \u4e3b\u8fa6\u53ca\u9812\u767c\uff0c\u9019\u500b\u9802\u5c16\u570b\u969b\u65b0\u805e\u6a5f\u69cb\u65e8\u5728\u8868\u63da\u5ba2\u6236\u9ad4\u9a57\u6280\u8853\u9818\u57df\u7684\u5091\u51fa\u6210\u5c31\u3002<\/p>\n<p>\u9019\u4e9b\u734e\u9805\u7684\u5f97\u4e3b\u662f\u7531\u4e00\u7d44\u4eab\u8b7d\u76db\u540d\u7684\u696d\u754c\u5c08\u5bb6\u9078\u51fa\uff0c\u5176\u4e2d\u5305\u62ec Robin Gareiss\u3001Martin Hill-Wilson\u3001Michael Fauscette\u3001Jaimy Szymanski\u3001Nerys Corfield \u548c Julie Tano-Lawson \u7b49\u4eba\uff0c\u8a55\u9078\u6642\u6703\u8003\u91cf\u6a5f\u69cb\u662f\u5426\u80fd\u5c55\u73fe\u5275\u65b0\u80fd\u529b\u3001\u5e36\u4f86\u66f4\u512a\u7570\u7684\u9ad4\u9a57\u4e26\u4ea4\u51fa\u5be6\u969b\u6210\u679c\u3002<\/p>\n<p>\u80fd\u7372\u9019\u500b\u5099\u53d7\u5c0a\u5d07\u7684\u5c08\u5bb6\u5c0f\u7d44\u9078\u70ba\u5ba2\u670d\u4e2d\u5fc3\u548c\u5ba2\u6236\u9ad4\u9a57\u5275\u65b0\u9818\u57df\u7684\u9818\u5c0e\u8005\uff0cWebex \u6df1\u611f\u69ae\u5e78\u3002<\/p>\n<h2><strong>\u6253\u9020\u7d55\u4f73\u5ba2\u6236\u9ad4\u9a57\u7684\u91cd\u8981\u6027\u70ba\u4f55\u66f4\u751a\u4ee5\u5f80\uff1f<\/strong><\/h2>\n<p>\u5728\u53d7\u5230\u75ab\u60c5\u5f71\u97ff\u7684\u904e\u53bb\u5169\u5e74\u5167\uff0c\u5ba2\u670d\u4e2d\u5fc3\u5df2\u6210\u70ba\u4f01\u696d\u7684\u9580\u9762\u548c\u4e3b\u8981\u63a5\u89f8\u9ede\u3002<\/p>\n<p>\u6bd4\u8d77\u904e\u53bb\uff0c\u73fe\u5728\u6709\u66f4\u591a\u5ba2\u6236\u9810\u671f\u4f01\u696d\u63d0\u4f9b\u96fb\u8a71\u4ee5\u5916\u7684\u6578\u4f4d\u806f\u7e6b\u7ba1\u9053\uff0c\u8b93\u4ed6\u5011\u80fd\u5920\u50cf\u8207\u597d\u53cb\u806f\u7d61\u4e00\u6a23\u548c\u4f01\u696d\u4e92\u52d5\u3002\u5982\u679c\u9078\u64c7\u900f\u904e\u96fb\u8a71\u8207\u5ba2\u670d\u5c08\u54e1\u806f\u7d61\uff0c\u4ed6\u5011\u9084\u9810\u671f\u5c0d\u65b9\u77e5\u9053\u81ea\u5df1\u7684\u8eab\u5206\u548c\u9700\u6c42\uff0c\u800c\u4e0d\u5fc5\u82e6\u82e6\u7b49\u5019\u5c0d\u65b9\u56de\u61c9\u3002<\/p>\n<p>\u6211\u5011\u77e5\u9053\u5c0d\u65bc\u4e16\u754c\u5404\u5730\u7684\u6a5f\u69cb\u4f86\u8aaa\uff0c\u6210\u529f\u8207\u5426\u53d6\u6c7a\u65bc\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u3002\u800c\u5982\u8981\u57f9\u990a\u5ba2\u6236\u5fe0\u8aa0\u5ea6\uff0c\u5c31\u5fc5\u9808\u6709\u6548\u7387\u5730\u5feb\u901f\u89e3\u6c7a\u5ba2\u6236\u7684\u554f\u984c\u3002\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u662f\u80fd\u5426\u5f9e\u9019\u500b\u7af6\u722d\u6fc0\u70c8\u7684\u5e02\u5834\u4e2d\u812b\u7a4e\u800c\u51fa\u7684\u95dc\u9375\u3002\u76f8\u95dc\u8abf\u67e5\u7d50\u679c\u986f\u793a\uff0c\u6709 <strong>59% \u7684\u5ba2\u6236<sup>1<\/sup><\/strong>\u8868\u793a\u5728\u7d93\u6b77\u5169\u5230\u4e09\u6b21\u4e0d\u6109\u5feb\u7684\u9ad4\u9a57\u5f8c\uff0c\u5c31\u4e0d\u6703\u518d\u4f7f\u7528\u81ea\u5df1\u559c\u611b\u54c1\u724c\u7684\u7522\u54c1\u6216\u670d\u52d9\u3002\u9019\u8868\u793a\u516c\u53f8\u5fc5\u9808\u8b93\u670d\u52d9\u9054\u5230\u76e1\u5584\u76e1\u7f8e\uff0c\u800c\u90a3\u4e9b\u6210\u529f\u505a\u5230\u9019\u4e00\u9ede\u7684\u516c\u53f8\u90fd\u6709\u9069\u7576\u7684\u6280\u8853\u53ef\u4f7f\u7528\u3002<strong>\u00a0<\/strong><\/p>\n<h2><strong>Webex Contact Center\uff1a\u4ee5\u5ba2\u6236\u504f\u597d\u7684\u65b9\u5f0f\u8207\u5ba2\u6236\u4e92\u52d5<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389701\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\" alt=\"850x425_BestContactCentrePlatform_Winner_Webex\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u662f\u80fd\u5920\u5145\u5206\u81ea\u8a02\u7684\u5168\u901a\u8def\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u8edf\u9ad4\u5373\u670d\u52d9 (CCaaS)\uff0c\u53ef\u8b93\u4f01\u696d\u5229\u7528\u8cc7\u6599\u667a\u6167\u63d0\u4f9b\u8c50\u5bcc\u7684\u5ba2\u6236\u670d\u52d9\u3001\u63a1\u7528 AI \u6280\u8853\u6253\u9020\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1\uff0c\u4e26\u5e6b\u52a9\u5718\u968a\u5354\u540c\u5408\u4f5c\u53ca\u4ea4\u6d41\u4e92\u52d5\uff0c\u9032\u800c\u63d0\u4f9b\u901f\u5ea6\u66f4\u5feb\u4e14\u66f4\u52a0\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u3002Webex \u7684\u5ba2\u670d\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u53ef\u8b93 <strong>360 \u842c<\/strong>\u500b\u5ba2\u670d\u5c08\u54e1\u4ee5\u6700\u512a\u7570\u7684\u670d\u52d9\u54c1\u8cea\u8207\u5ba2\u6236\u4e92\u52d5\uff0c\u5354\u52a9\u5ba2\u6236\u89e3\u6c7a\u554f\u984c\uff0c\u76ee\u524d\u5df2\u7372 <a href=\"https:\/\/www.youtube.com\/watch?v=tBkuDP8wjBg\">T-Mobile<\/a> \u548c <a href=\"https:\/\/www.youtube.com\/watch?v=sn8p0I9Nx3Y\">Cover-More<\/a> \u7b49\u77e5\u540d\u9802\u5c16\u516c\u53f8\u63a1\u7528\u3002<\/p>\n<p>\u9019\u500b\u89e3\u6c7a\u65b9\u6848\u6df1\u5177\u958b\u653e\u6027\u548c\u5f48\u6027\uff0c\u4e0d\u4f46\u53ef\u4f9b\u81ea\u8a02\uff0c\u9084\u6574\u5408\u4e86\u5404\u7a2e\u9032\u968e\u96f2\u7aef\u670d\u52d9\uff0c\u4f8b\u5982 AI \u529f\u80fd\u3001\u96f2\u7aef\u901a\u8a71\u3001\u8cc7\u6599\u5206\u6790\u3001\u5de5\u4f5c\u5718\u968a\u6700\u4f73\u5316\u3001CRM \u61c9\u7528\u7a0b\u5f0f\u548c\u9ad4\u9a57\u7ba1\u7406\u670d\u52d9\u7b49\u3002<\/p>\n<p>Webex Contact Center \u53ef\u8b93\u5ba2\u6236\u9078\u64c7\u4ee5\u81ea\u5df1\u504f\u597d\u7684\u65b9\u5f0f\u8207\u4f01\u696d\u4e92\u52d5\uff0c\u4e26\u70ba\u4f01\u696d\u63d0\u4f9b\u5fc5\u8981\u5de5\u5177\uff0c\u5354\u52a9\u4ed6\u5011\u6eff\u8db3\u5ba2\u6236\u4e0d\u65b7\u6539\u8b8a\u7684\u9700\u6c42\u3002<\/p>\n<h2><strong>\u5ba2\u6236\u9ad4\u9a57\u7684\u91cd\u9ede\u5728\u65bc\u5275\u9020\u96e3\u5fd8\u7684\u9ad4\u9a57<br \/>\n<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389711\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\" alt=\"850x425_BestCXSolution_Winner_Webex.jpg\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p>\u7136\u800c\u773e\u6240\u7686\u77e5\uff0c\u5ba2\u6236\u9ad4\u9a57\u9084\u727d\u6d89\u5230\u5ba2\u670d\u4e2d\u5fc3\u4ee5\u5916\u7684\u74b0\u7bc0\u3002\u60a8\u5fc5\u9808\u80fd\u5920\u70ba\u6bcf\u500b\u5ba2\u6236\u63d0\u4f9b\u96e3\u5fd8\u7684\u5c08\u5c6c\u9ad4\u9a57\u3001\u9810\u6e2c\u5ba2\u6236\u9700\u6c42\u4e26\u4e3b\u52d5\u8207\u4ed6\u5011\u4e92\u52d5\u3002<\/p>\n<p>\u70ba\u6b64\uff0cWebex Contact Center \u6574\u5408\u4e86\u5176\u4ed6\u5f37\u5927\u7684 Webex \u89e3\u6c7a\u65b9\u6848\uff0c\u4f8b\u5982\uff1a<\/p>\n<p><strong>Webex Connect<\/strong> \u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9 (CPaaS) \u53ef\u8b93\u958b\u767c\u4eba\u54e1\u4f7f\u7528 API \u548c SDK\uff0c\u5728\u60a8\u7684\u61c9\u7528\u7a0b\u5f0f\u548c\u7cfb\u7d71\u4e2d\u52a0\u5165\u901a\u8a0a\u529f\u80fd\u3002\u91dd\u5c0d\u7f3a\u4e4f\u958b\u767c\u4eba\u54e1\u8cc7\u6e90\u7684\u516c\u53f8\uff0cWebex Connect \u9084\u63d0\u4f9b\u4f4e\u7a0b\u5f0f\u78bc\/\u7121\u7a0b\u5f0f\u78bc\u7684\u8996\u89ba\u529f\u80fd\uff0c\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\u7684\u5efa\u7acb\u8207\u90e8\u7f72\u7a0b\u5e8f\uff0c\u8b93\u60a8\u53ef\u6839\u64da\u6bcf\u500b\u5ba2\u6236\u7684\u500b\u4eba\u9700\u6c42\u63d0\u4f9b\u5c08\u5c6c\u670d\u52d9\u3002<\/p>\n<p><strong>Webex \u61c9\u7528\u7a0b\u5f0f<\/strong>\uff1a\u5ba2\u670d\u5c08\u54e1\u4ee3\u8868\u4f01\u696d\u5728\u524d\u7dda\u8207\u5ba2\u6236\u4e92\u52d5\uff0c\u4f46\u5f80\u5f80\u89ba\u5f97\u81ea\u5df1\u5b64\u7acb\u7121\u63f4\uff0c\u5fc5\u9808\u81ea\u6c42\u591a\u798f\u3002\u6709\u4e86 Webex Contact Center Agent Desktop \u6240\u6574\u5408\u7684 Webex \u61c9\u7528\u7a0b\u5f0f\uff0c\u4ed6\u5011\u53ef\u4ee5\u50b3\u9001\u8a0a\u606f\u3001\u53ec\u958b\u6703\u8b70\uff0c\u6216\u662f\u6253\u96fb\u8a71\u7d66\u5404\u9818\u57df\u5c08\u5bb6\uff0c\u8207\u4ed6\u4eba\u4e00\u8d77\u5354\u540c\u5408\u4f5c\u3002\u9019\u7a2e\u96c6\u601d\u5ee3\u76ca\u7684\u505a\u6cd5\u53ef\u8b93\u5ba2\u670d\u5c08\u54e1\u52a0\u901f\u89e3\u6c7a\u554f\u984c\uff0c\u4e26\u589e\u9032\u81ea\u5df1\u7684\u77e5\u8b58\u8207\u5de5\u4f5c\u6210\u6548\uff0c\u9032\u800c\u6eff\u8db3\u5ba2\u6236\u9700\u6c42\u3002<\/p>\n<h2><strong>\u7d50\u8a9e<\/strong><\/h2>\n<p>\u6211\u5011\u5f88\u69ae\u5e78\u7372\u5f97\u9019\u5169\u500b CX Today \u734e\u9805\uff0c\u4e26\u6703\u6301\u7e8c\u81f4\u529b\u5275\u65b0\uff0c\u8b93\u4e16\u754c\u5404\u5730\u7684\u4f01\u696d\u90fd\u80fd\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u6b61\u8fce\u89c0\u770b\u4ee5\u4e0b\u9019\u90e8\u5f71\u7247\uff0c\u77ad\u89e3 Webex Customer Experience \u5982\u4f55\u5354\u52a9\u60a8\u7684\u5ba2\u670d\u5718\u968a\u5c07\u5ba2\u6236\u6eff\u610f\u5ea6\u63d0\u5347\u81f3\u5168\u65b0\u5883\u754c\uff1a<\/p>\n<p><iframe loading=\"lazy\" title=\"Your customers deserve great experiences  |  Webex for Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6sGfzFBPuUU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong>\u6df1\u5165\u77ad\u89e3\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">\u77ad\u89e3 Webex \u5982\u4f55\u5354\u52a9\u4f01\u696d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/webex-%e6%9c%80%e6%96%b0%e6%b6%88%e6%81%af%ef%bc%9a2022-%e5%b9%b4-2-%e6%9c%88\/\">Webex \u6700\u65b0\u6d88\u606f\uff1a2022 \u5e74 2 \u6708<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/customer-stories-zh-hant\/%e6%8f%90%e4%be%9b%e6%9b%b4%e4%bd%b3%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e4%b8%a6%e4%bf%9d%e8%ad%b7%e5%9c%b0%e7%90%83\/\">\u63d0\u4f9b\u66f4\u4f73\u7684\u5ba2\u6236\u9ad4\u9a57\u4e26\u4fdd\u8b77\u5730\u7403<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5f88\u9ad8\u8208\u8207\u5927\u5bb6\u5206\u4eab\u4e00\u500b\u597d\u6d88\u606f\uff01Webex  [&hellip;]<\/p>\n","protected":false},"author":5409,"featured_media":404683,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1579],"tags":[12028,1825],"class_list":["post-391324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1579","tag-12028","tag-1825"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u5f88\u9ad8\u8208\u8207\u5927\u5bb6\u5206\u4eab\u4e00\u500b\u597d\u6d88\u606f\uff01Webex [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-02T17:18:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fernando Mousinho\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fernando Mousinho\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\"},\"author\":{\"name\":\"Fernando Mousinho\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583\"},\"headline\":\"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805\",\"datePublished\":\"2022-03-02T17:18:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\"},\"wordCount\":76,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\",\"keywords\":[\"\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57\",\"\u5354\u4f5c\u5de5\u5177\"],\"articleSection\":[\"\u5ba2\u6236\u9ad4\u9a57\u00a0\"],\"inLanguage\":\"zh-TW\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\",\"name\":\"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\",\"datePublished\":\"2022-03-02T17:18:23+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#breadcrumb\"},\"inLanguage\":\"zh-TW\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg\",\"width\":980,\"height\":521,\"caption\":\"#image_title\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/zh-hant\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-TW\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583\",\"name\":\"Fernando Mousinho\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9715a82030f5d684ee590fa4ce20943d5adc9cec80e71fb4f52bc7f4564cc373?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9715a82030f5d684ee590fa4ce20943d5adc9cec80e71fb4f52bc7f4564cc373?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Fernando Mousinho\"},\"description\":\"Fernando Mousinho leads product strategy, product management, go-to-market, and operations as the Senior Director of Product Management for the Contact Center Business Unit at Webex. Fernando drives product strategy and direction, allocating investments that balance customer satisfaction, growth opportunities, and profitability optimization. Passionate about solving business problems, delivering innovation, and ensuring customer satisfaction, Fernando has held different engineering, sales and marketing positions associated with IP telephony, contact center, and video conferencing solutions throughout his 20+ year career. Fernando graduated with a BA in Electrical Engineering from Pontifica Universidade Catolico do Rio de Janeiro in Brazil. Fernando lives with his wife and children in the Dallas, Texas area.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/fernandomousinho\/\"],\"url\":\"https:\/\/blog.webex.com\/zh-hant\/contributors\/fmousinho\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/","og_locale":"zh_TW","og_type":"article","og_title":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog","og_description":"\u5f88\u9ad8\u8208\u8207\u5927\u5bb6\u5206\u4eab\u4e00\u500b\u597d\u6d88\u606f\uff01Webex [&hellip;]","og_url":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/","og_site_name":"Webex Blog","article_published_time":"2022-03-02T17:18:23+00:00","og_image":[{"width":980,"height":521,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg","type":"image\/jpeg"}],"author":"Fernando Mousinho","twitter_misc":{"\u4f5c\u8005:":"Fernando Mousinho"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/"},"author":{"name":"Fernando Mousinho","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583"},"headline":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805","datePublished":"2022-03-02T17:18:23+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/"},"wordCount":76,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg","keywords":["\u5ba2\u6236\u5168\u7a0b\u9ad4\u9a57","\u5354\u4f5c\u5de5\u5177"],"articleSection":["\u5ba2\u6236\u9ad4\u9a57\u00a0"],"inLanguage":"zh-TW"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/","url":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/","name":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg","datePublished":"2022-03-02T17:18:23+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#breadcrumb"},"inLanguage":"zh-TW","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/"]}]},{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/cx-today-webex-award-winners-feature.jpg","width":980,"height":521,"caption":"#image_title"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hant\/"},{"@type":"ListItem","position":2,"name":"Webex \u7372\u9812\u5169\u500b CX Today \u734e\u9805"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-TW"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/32a21a109164097b56f822b57426b583","name":"Fernando Mousinho","image":{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9715a82030f5d684ee590fa4ce20943d5adc9cec80e71fb4f52bc7f4564cc373?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9715a82030f5d684ee590fa4ce20943d5adc9cec80e71fb4f52bc7f4564cc373?s=96&d=wp_user_avatar&r=g","caption":"Fernando Mousinho"},"description":"Fernando Mousinho leads product strategy, product management, go-to-market, and operations as the Senior Director of Product Management for the Contact Center Business Unit at Webex. Fernando drives product strategy and direction, allocating investments that balance customer satisfaction, growth opportunities, and profitability optimization. Passionate about solving business problems, delivering innovation, and ensuring customer satisfaction, Fernando has held different engineering, sales and marketing positions associated with IP telephony, contact center, and video conferencing solutions throughout his 20+ year career. Fernando graduated with a BA in Electrical Engineering from Pontifica Universidade Catolico do Rio de Janeiro in Brazil. Fernando lives with his wife and children in the Dallas, Texas area.","sameAs":["https:\/\/www.linkedin.com\/in\/fernandomousinho\/"],"url":"https:\/\/blog.webex.com\/zh-hant\/contributors\/fmousinho\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/391324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/users\/5409"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=391324"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/391324\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media\/404683"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=391324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/categories?post=391324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/tags?post=391324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}