{"id":391566,"date":"2022-03-16T08:00:38","date_gmt":"2022-03-16T15:00:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%a6%82%e4%bd%95%e8%a7%a3%e6%b1%ba%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e4%b8%89%e9%9b%a3%e5%9b%b0%e5%a2%83\/"},"modified":"2022-03-16T08:00:38","modified_gmt":"2022-03-16T15:00:38","slug":"%e5%a6%82%e4%bd%95%e8%a7%a3%e6%b1%ba%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e4%b8%89%e9%9b%a3%e5%9b%b0%e5%a2%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%a6%82%e4%bd%95%e8%a7%a3%e6%b1%ba%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e4%b8%89%e9%9b%a3%e5%9b%b0%e5%a2%83\/","title":{"rendered":"\u5982\u4f55\u89e3\u6c7a\u5ba2\u6236\u9ad4\u9a57\u7684\u4e09\u96e3\u56f0\u5883"},"content":{"rendered":"<p><em>\u660e\u767d\u89e3\u6c7a\u65b9\u6848\u3001\u878d\u6d3d\u95dc\u4fc2\u53ca\u76f8\u95dc\u7684\u6e9d\u901a\u5982\u4f55\u4fc3\u9032\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u548c\u8f49\u5316\u76c8\u8667\u3002<\/em><\/p>\n<p>\u8fd1\u671f\u6211\u5011\u8207\u8d85\u904e 2,000 \u540d\u6d88\u8cbb\u8005\u5c0d\u8ac7\uff0c\u6df1\u5165\u77ad\u89e3\u5be6\u73fe\u54c1\u724c\u4e4b\u771f\u6b63\u7d55\u4f73\u5ba2\u6236\u9ad4\u9a57\u7684\u5143\u7d20\u3002<\/p>\n<p>\u6700\u5927\u7684\u91cd\u9ede\u662f\u4ec0\u9ebc\uff1f\u5982\u679c\u60a8\u60f3\u8d0f\u5f97\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u4e26\u6539\u5584\u76c8\u8667\uff0c\u5247\u6bcf\u500b\u5ba2\u6236\u4e92\u52d5\u5fc5\u9808\u5177\u5099\u4e09\u9805\u8981\u7d20\uff1a<\/p>\n<ol>\n<li>\u89e3\u6c7a\u65b9\u6848\uff1a\u60a8\u662f\u5426\u80fd\u89e3\u6c7a\u5ba2\u6236\u554f\u984c\uff0c\u4e26\u5feb\u901f\u65b9\u4fbf\u5730\u63d0\u4f9b\u5ba2\u6236\u6240\u9700\u7684\u8cc7\u8a0a\uff1f<\/li>\n<li>\u878d\u6d3d\u95dc\u4fc2\uff1a\u5ba2\u6236\u662f\u5426\u89ba\u5f97\u80fd\u4ee5\u6709\u610f\u7fa9\u7684\u65b9\u5f0f\u8207\u60a8\u7684\u4f01\u696d\u9023\u7d50\uff1f<\/li>\n<li>\u95dc\u806f\u6027\uff1a\u60a8\u662f\u5426\u80fd\u5920\u5728\u6070\u7576\u7684\u6642\u6a5f\u70ba\u548c\u662f\u7684\u5ba2\u6236\u63d0\u4f9b\u9069\u7576\u9ad4\u9a57\uff1f<\/li>\n<\/ol>\n<p>\u4ee5\u4e0a\u4e09\u500b\u5143\u7d20\u69cb\u6210\u6211\u5011\u6240\u8b02\u7684<strong>\u5ba2\u6236\u9ad4\u9a57\u4e09\u96e3\u56f0\u5883<\/strong>\u3002\u4f46\u662f\uff0c\u60a8\u6703\u5982\u4f55\u89e3\u6c7a\u4e09\u96e3\u56f0\u5883\uff0c\u4e26\u5728\u6bcf\u6b21\u4e92\u52d5\u548c\u6bcf\u500b\u7ba1\u9053\u4e2d\u63d0\u4f9b\u7d55\u4f73\u4f7f\u7528\u9ad4\u9a57\uff1f\u70ba\u6709\u52a9\u65bc\u89e3\u7b54\u6b64\u554f\u984c\uff0c<a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-02\/jgs5nf\" target=\"_blank\" rel=\"noopener\">\u6211\u5011\u5f59\u6574\u8aaa\u660e\u7814\u7a76\u5167\u5bb9\u7684\u5b8c\u6574\u5831\u544a<\/a>\uff0c\u4e26\u91dd\u5c0d\u54c1\u724c\u5982\u4f55\u66f4\u6709\u6548\u6eff\u8db3\u9010\u6f38\u9ad8\u6f32\u7684\u5ba2\u6236\u671f\u671b\u63d0\u51fa\u5efa\u8b70\u3002<\/p>\n<h2><strong>\u5ba2\u6236\u9ad4\u9a57\u9700\u8981\u7372\u5f97\u8463\u4e8b\u6703\u7684\u91cd\u8996<\/strong><\/h2>\n<p>\u64c1\u6709\u7d55\u4f73\u7684\u5ba2\u6236\u9ad4\u9a57\u4e0d\u50c5\u662f\u7f8e\u597d\u7684\u4e8b\uff0c\u5c0d\u65bc\u5c0b\u6c42\u8301\u58ef\u6210\u9577\u7684\u4f01\u696d\u800c\u8a00\u66f4\u662f\u91cd\u8981\u7684\u5143\u7d20\uff1a<\/p>\n<ul>\n<li>75% \u53d7\u8a2a\u8005\u8a8d\u70ba\u826f\u597d\u7684\u5ba2\u6236\u670d\u52d9\u662f\u6210\u70ba\u5fe0\u5be6\u5ba2\u6236\u7684\u539f\u56e0\uff08\u8207\u50f9\u683c\u540c\u6a23\u91cd\u8981 (76%)\uff0c\u751a\u81f3\u9060\u6bd4\u7522\u54c1\/\u670d\u52d9\u66f4\u70ba\u91cd\u8981 (57%)\uff09<\/li>\n<li>61% \u53d7\u8a2a\u8005\u544a\u8a34\u6211\u5011\uff0c\u5982\u679c\u80fd\u5920\u7372\u5f97\u66f4\u512a\u8cea\u7684\u5ba2\u6236\u670d\u52d9\uff0c\u4ed6\u5011\u9858\u610f\u652f\u4ed8\u66f4\u591a\u8cbb\u7528\u8cfc\u8cb7\u7522\u54c1\u548c\u670d\u52d9<\/li>\n<li>55% \u53d7\u8a2a\u8005\u8868\u793a\uff0c\u4ed6\u5011\u6703\u66f4\u63db\u54c1\u724c\uff0c\u5411\u80fd\u5920\u63d0\u4f9b\u5353\u8d8a\u670d\u52d9\u9ad4\u9a57\u7684\u516c\u53f8\u8cfc\u8cb7\u7522\u54c1<\/li>\n<\/ul>\n<p>\u986f\u800c\u6613\u898b\uff0c\u512a\u7570\u7684\u5ba2\u6236\u9ad4\u9a57 (CX) \u4e0d\u50c5\u6709\u52a9\u65bc\u57f9\u990a\u54c1\u724c\u5fe0\u8aa0\u5ea6\uff1b\u66f4\u53ef\u4fc3\u9032\u71df\u6536\u548c\u5229\u6f64\u3002<\/p>\n<p>\u9019\u5c31\u662f\u70ba\u4ec0\u9ebc CX \u4e0d\u80fd\u50c5\u4fb7\u9650\u65bc\u548c\u884c\u92b7\u3001\u5ba2\u6236\u670d\u52d9\u53ca\u71df\u904b\u5718\u968a\u9032\u884c\u5c0d\u8a71\u3002\u5c07 CX \u5f15\u9032\u8463\u4e8b\u6703\uff0c\u78ba\u4fdd\u4f01\u696d\u5404\u90e8\u9580\u8457\u91cd\u65bc\u89e3\u6c7a CX \u4e09\u96e3\u56f0\u5883\uff0c\u73fe\u5728\u6b63\u662f\u6642\u5019\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-390070 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/trilemma.png\" alt=\"\u986f\u793a\u95dc\u806f\u6027\u3001\u878d\u6d3d\u95dc\u4fc2\u53ca\u89e3\u6c7a\u65b9\u6848\u4e4b\u5ba2\u6236\u9ad4\u9a57\u5143\u7d20\u7684\u4e09\u89d2\u5716\" width=\"931\" height=\"644\" \/><\/p>\n<h1><strong>1.\u89e3\u6c7a\u65b9\u6848<\/strong><\/h1>\n<p>\u6b61\u8fce\u60a8\u524d\u4f86\u77ad\u89e3 CX \u4e09\u96e3\u56f0\u5883\u7684\u7b2c\u4e00\u9805\u56e0\u7d20\uff1a\u89e3\u6c7a\u65b9\u6848\u3002\u6b64\u6307\u5feb\u901f\u89e3\u6c7a\u5ba2\u6236\u554f\u984c\u3001\u89e3\u7b54\u8a62\u554f\uff0c\u4ee5\u53ca\u4e3b\u52d5\u70ba\u5ba2\u6236\u66f4\u65b0\u670d\u52d9\u548c\u7522\u54c1\u3002<\/p>\n<p>\u6839\u64da\u6211\u5011\u7684\u7814\u7a76\u767c\u73fe\uff0c\u7576\u5ba2\u6236\u5c0b\u6c42\u89e3\u6c7a\u554f\u984c\u6642\uff0c\u6975\u5ea6\u6216\u76f8\u7576\u91cd\u8996\u56db\u500b\u9762\u5411\uff1a\u7c21\u6613\u6027\u3001\u4e00\u81f4\u6027\u3001\u901f\u5ea6\u53ca\u4fbf\u5229\u6027\u3002<\/p>\n<p>\u6b63\u78ba\u638c\u63e1\u4ee5\u4e0a\u5143\u7d20\u5c0d\u65bc\u6253\u9020\u7d55\u4f73\u54c1\u724c\u9ad4\u9a57\u548c\u5efa\u7acb\u9577\u4e45\u5ba2\u6236\u95dc\u4fc2\u800c\u8a00\uff0c\u76f8\u7576\u91cd\u8981\u3002\u6211\u5011\u7684\u554f\u5377\u8abf\u67e5\u56de\u8986\u6070\u597d\u8b49\u5be6\u5feb\u901f\u3001\u4e00\u81f4\u4e14\u4fbf\u5229\u4e4b\u89e3\u6c7a\u65b9\u6848\u7684\u91cd\u8981\u6027\uff1a<\/p>\n<ul>\n<li>75% \u53d7\u8a2a\u8005\u8868\u793a\uff0c\u5982\u679c\u516c\u53f8\u80fd\u5920\u7acb\u5373\u89e3\u6c7a\u4ed6\u5011\u7684\u554f\u984c\uff0c\u672a\u4f86\u5fc5\u5b9a\u6703\u518d\u6b21\u5149\u9867<\/li>\n<li>66% \u53d7\u8a2a\u8005\u8868\u793a\uff0c\u5c0d\u65bc\u80fd\u5920\u5feb\u901f\u56de\u61c9\u7684\u516c\u53f8\u4ea6\u662f\u5982\u6b64<\/li>\n<li>63% \u53d7\u8a2a\u8005\u8868\u793a\uff0c\u4ed6\u5011\u6703\u518d\u6b21\u5149\u9867\u4f3c\u4e4e\u6c92\u767c\u751f\u4efb\u4f55\u5927\u554f\u984c\u7684\u516c\u53f8<\/li>\n<\/ul>\n<h2>2. \u878d\u6d3d\u95dc\u4fc2<\/h2>\n<p>\u5728\u6578\u4f4d\u5316\u5ba2\u6236\u4e92\u52d5\u8207\u52a0\u901f\u56de\u61c9\u6642\u9593\u7684\u7af6\u722d\u7576\u4e2d\uff0c\u4fdd\u6301\u540c\u7406\u5fc3\u548c\u7406\u89e3\u614b\u5ea6\u76f8\u7576\u91cd\u8981\u3002<\/p>\n<p>\u4e8b\u5be6\u4e0a\uff0c\u8a31\u591a\u554f\u5377\u8abf\u67e5\u53d7\u8a2a\u8005\u6307\u51fa\u4eba\u6027\u554f\u984c\uff08\u4f8b\u5982\uff0c\u7f3a\u4e4f\u540c\u7406\u5fc3\u3001\u8aa0\u4fe1\u6216\u60c5\u5883\u7406\u89e3\uff09\u53ef\u80fd\u6703\u7522\u751f\u7d1b\u6b67\u4e26\u640d\u5bb3\u5ba2\u6236\u6eff\u610f\u5ea6\u3002\u7136\u800c\uff0c\u5982\u6b64\u5c07\u6703\u50b7\u5bb3\u6d88\u8cbb\u8005\u8207\u54c1\u724c\u9593\u7684\u878d\u6d3d\u95dc\u4fc2\uff0c\u751a\u81f3\u5c0d\u65bc\u76c8\u8667\u9020\u6210\u640d\u5bb3\u3002<\/p>\n<p>\u8209\u4f8b\u4f86\u8aaa\uff0c64% \u6d88\u8cbb\u8005\u8868\u793a\u4ed6\u5011\u6703\u56e0\u70ba\u4e0d\u4f73\u7684\u5ba2\u6236\u9ad4\u9a57\u505c\u6b62\u8cfc\u8cb7\u7279\u5b9a\u54c1\u724c\u7684\u7522\u54c1\u6216\u670d\u52d9\uff1b\u800c 59% \u6d88\u8cbb\u8005\u8868\u793a\u4ed6\u5011\u6703\u544a\u8a34\u89aa\u670b\u597d\u53cb\uff0c\u53e3\u8033\u76f8\u50b3\u4e4b\u4e0b\u5c07\u9020\u6210\u5546\u8b7d\u4e0d\u4f73\u3002<\/p>\n<p>\u70ba\u907f\u514d\u9020\u6210\u8ca0\u9762\u9ad4\u9a57\uff0c\u60a8\u9700\u8981\u6839\u64da\u60c5\u5883\u7406\u89e3\u8207\u5ba2\u6236\u767c\u5c55\u540c\u7406\u95dc\u4fc2\u3002\u4f46\u662f\uff0c\u60a8\u8981\u5982\u4f55\u5c07\u540c\u7406\u5fc3\u5e36\u5165\u6d88\u8cbb\u8005\u548c\u54c1\u724c\u9593\u901a\u5e38\u672a\u6d89\u53ca\u76f4\u63a5\u63a5\u89f8\u7684\u6578\u4f4d\u4e92\u52d5\u7576\u4e2d\uff1f<\/p>\n<p>\u7b54\u6848\u662f\u5728\u9069\u7576\u6642\u6a5f\u4e2d\u627e\u51fa\u4e26\u90e8\u7f72\u9069\u7576\u7ba1\u9053\uff0c\u8b93\u60a8\u7684\u5718\u968a\u80fd\u5920\u9806\u66a2\u5c07\u5ba2\u6236\u8f49\u63db\u81f3\u6700\u9069\u7576\u7684\u7ba1\u9053\u3002\u8209\u4f8b\u4f86\u8aaa\uff0c\u96d6\u7136\u5373\u6642\u804a\u5929\u76f8\u7576\u9069\u5408\u5feb\u901f\u56de\u7b54\u7c21\u55ae\u7684\u8a62\u554f\uff0c\u4f46\u5982\u6b64\u53ef\u80fd\u6703\u8b93\u5c0b\u6c42\u89e3\u6c7a\u8f03\u8907\u96dc\u3001\u8f03\u5177\u60c5\u7dd2\u6027\u4e4b\u554f\u984c\u7684\u5ba2\u6236\u611f\u5230\u5931\u671b\u3002<\/p>\n<h2><strong>3.\u95dc\u806f\u6027<\/strong><\/h2>\n<p>CX \u4e09\u96e3\u56f0\u5883\u7684\u6700\u5f8c\u4e00\u9805\u5143\u7d20\u70ba\u95dc\u806f\u6027\uff1a\u4ee5\u6709\u610f\u7fa9\u7684\u65b9\u5f0f\uff0c\u70ba\u5408\u9069\u7684\u5ba2\u6236\u63d0\u4f9b\u9069\u7576\u9ad4\u9a57\u3002<\/p>\n<p>\u6211\u5011\u7684\u554f\u5377\u8abf\u67e5\u6070\u597d\u986f\u793a\u9069\u500b\u4eba\u5316\u7684\u76f8\u95dc\u4e92\u52d5\u5c0d\u65bc CX \u6210\u529f\u7684\u91cd\u8981\u6027\uff1a<\/p>\n<ul>\n<li>67% \u53d7\u8a2a\u8005\u8868\u793a\uff0c\u9069\u7576\u6e9d\u901a\uff08\u77ad\u89e3\u5148\u524d\u7684\u4e92\u52d5\u548c\u559c\u597d\uff09\u6975\u5ea6\u6216\u76f8\u7576\u91cd\u8981<\/li>\n<li>60% 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