{"id":392464,"date":"2022-03-21T19:17:29","date_gmt":"2022-03-22T02:17:29","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e8%88%87%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97-cx-%e7%9a%84%e6%9c%aa%e4%be%86\/"},"modified":"2022-03-21T19:17:29","modified_gmt":"2022-03-22T02:17:29","slug":"%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e8%88%87%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97-cx-%e7%9a%84%e6%9c%aa%e4%be%86","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e8%88%87%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97-cx-%e7%9a%84%e6%9c%aa%e4%be%86\/","title":{"rendered":"\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u8207\u5ba2\u6236\u9ad4\u9a57 (CX) 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<a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\" target=\"_blank\" rel=\"noopener\">Zendesk \u6d88\u8cbb\u8005\u8abf\u67e5<\/a><sup>1<\/sup>\u7d50\u679c\uff0c61% \u7684\u53d7\u8a2a\u8005\u8868\u793a\uff0c\u53ea\u8981\u78b0\u5230\u4e00\u6b21\u4ee4\u4ed6\u5011\u4e0d\u6eff\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\uff0c\u4ed6\u5011\u5c31\u6703\u8f49\u8eab\u6295\u5165\u8a72\u516c\u53f8\u7af6\u722d\u5c0d\u624b\u7684\u61f7\u62b1\u3002<\/p>\n<p>Forrester \u5247\u5728\u5176 <u><a href=\"https:\/\/www.forrester.com\/predictions\/#guide\" target=\"_blank\" rel=\"noopener\">2022 \u5e74\u9810\u6e2c\u6307\u5357<\/a><\/u><sup>2<\/sup>\u4e2d\u6307\u51fa\uff1a<\/p>\n<blockquote><p>\u300c\u7d04\u6709 80% \u7684\u6d88\u8cbb\u8005\u8a8d\u70ba\u81ea\u5df1\u8eab\u8655\u5b8c\u5168\u6578\u4f4d\u5316\u7684\u4e16\u754c\uff0c\u4e0d\u8a72\u6709\u4efb\u4f55\u9694\u95a1\u548c\u963b\u7919\u3002\u300d\u56e0\u6b64 Forrest \u8a8d\u70ba\uff1a\u300c\u6d88\u8cbb\u8005\u5c0d\u65bc\u826f\u597d\u7684\u6578\u4f4d\u9ad4\u9a57\u62b1\u6301\u8457\u66f4\u9ad8\u7684\u671f\u5f85\u300d\uff0c\u800c\u300c\u6d88\u8cbb\u8005\u4e5f\u671f\u5f85\u516c\u53f8\u80fd\u6295\u6ce8\u66f4\u591a\u8cc7\u91d1\uff0c\u6253\u9020\u6210\u529f\u4e14\u6c38\u7e8c\u7684\u6578\u4f4d\u5ba2\u6236\u9ad4\u9a57\u3002\u300d<\/p><\/blockquote>\n<p>\u5f80\u5f8c\u6240\u6709\u516c\u53f8\u7684\u76ee\u6a19\u90fd\u61c9\u8a72\u662f\u63d0\u4f9b\u5353\u8d8a\u7684\u670d\u52d9\uff0c\u5efa\u7acb\u9577\u4e45\u7684\u5ba2\u6236\u95dc\u4fc2\u3002\u5ba2\u6236\u9ad4\u9a57 (CX) \u6c38\u9060\u90fd\u5728\u6539\u8b8a\uff0c\u4f46\u7121\u5eb8\u7f6e\u7591\u7684\u662f\uff0c\u672a\u4f86\u7684\u9ad4\u9a57\u52e2\u5fc5\u8981\u8b93\u6240\u6709\u53c3\u8207\u8005\u66f4\u52a0\u6eff\u610f\u6109\u6085\u3002\u6709\u9451\u65bc\u5ba2\u6236\u7684\u671f\u8a31\u4e0d\u65b7\u63d0\u9ad8\uff0cWebex 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Center<\/a>\uff08\u4e5f\u7a31\u70ba\u300cCCaaS\u300d\uff0c\u4ea6\u5373\u300c\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5373\u670d\u52d9\u300d\uff09\u3002<a href=\"https:\/\/www.webex.com\/cloud-contact-center.html\">\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3<\/a>\u4ee5\u96f2\u7aef\u6280\u8853\u53d6\u4ee3\u50b3\u7d71\u7684\u5ba2\u670d\u4e2d\u5fc3\uff0c\u70ba\u670d\u52d9\u5e36\u4f86\u986f\u8457\u7684\u5347\u7d1a\u6210\u6548\u3002<\/p>\n<p>\u5982\u6b64\u4e00\u4f86\uff0c\u5ba2\u6236\u80fd\u7d93\u7531\u96fb\u8a71\u3001\u7dda\u4e0a\u5373\u6642\u5c0d\u8a71\u3001\u7c21\u8a0a\u3001\u96fb\u5b50\u90f5\u4ef6\u8207\u793e\u4ea4\u5a92\u9ad4\u7b49\u5404\u7a2e\u7ba1\u9053\u8207\u4f01\u696d\u806f\u7d61\u3002<a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\" target=\"_blank\" rel=\"noopener\">Zendesk \u767c\u73fe<\/a>\uff0c\u5982\u679c\u4f01\u696d\u80fd\u8b93\u5ba2\u6236\u900f\u904e\u5176\u504f\u597d\u7684\u65b9\u5f0f\u5c0b\u6c42\u5ba2\u6236\u670d\u52d9\uff0c\u5247 93% \u7684\u6d88\u8cbb\u8005\u6703\u9858\u610f\u8ca2\u737b\u66f4\u591a\u6d88\u8cbb\u91d1\u984d<sup>3<\/sup><\/p>\n<p>\u3002\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u591a\u9078\u9805\u7684\u540c\u6642\uff0c\u5ba2\u670d\u4eba\u54e1\u4e5f\u53ef\u4ee5\u5229\u7528\u5404\u7a2e\u5de5\u5177\u5728\u4efb\u4f55\u5730\u65b9\u5de5\u4f5c\uff0c\u4eab\u6709\u5de5\u4f5c\u5f48\u6027\uff0c\u9032\u800c\u63d0\u4f9b\u9ad8\u6548\u7387\u53c8\u4ee4\u4eba\u6eff\u610f\u7684\u4e92\u52d5\uff0c\u7d66\u4e88\u5ba2\u6236\u6700\u7406\u60f3\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u9019\u6216\u8a31\u807d\u8d77\u4f86\u904e\u65bc\u7f8e\u597d\u800c\u96e3\u4ee5\u7f6e\u4fe1\uff0c\u4f46\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u78ba\u5be6\u80fd\u5e36\u4f86\u66f4\u597d\u7684\u5ba2\u6236\u670d\u52d9\u3001\u6539\u5584\u696d\u52d9\u71df\u904b\u53ca\u63d0\u9ad8\u54e1\u5de5\u58eb\u6c23\uff0c\u751a\u81f3<a href=\"https:\/\/www.webex.com\/gp\/forrester-tei-contact-center.html\" target=\"_blank\" rel=\"noopener\">\u9020\u5c31\u53ef\u89c0\u7684\u6295\u8cc7\u5831\u916c\u7387<\/a>\u3002<\/p>\n<h2><strong>\u8b93\u5ba2\u6236\u9ad4\u9a57\u66f4\u5713\u6eff\u7684\u5176\u4ed6\u8981\u7d20<\/strong><\/h2>\n<p>\u9664\u4e86\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5916\uff0c\u9084\u6709\u8a31\u591a\u5de5\u5177\u8207\u529f\u80fd\u53ef\u4ee5\u6253\u9020\u66f4\u667a\u6167\u5316\u3001\u9023\u7d50\u5ea6\u66f4\u9ad8\u7684\u5ba2\u6236\u9ad4\u9a57\u6b77\u7a0b\u3002<\/p>\n<p>\u8a31\u591a\u9019\u985e\u5de5\u5177\u90fd\u5df2\u63a1\u7528\u4ee5 AI \u70ba\u57fa\u790e\u7684\u6280\u8853\u70ba\u5ba2\u6236\u63d0\u4f9b\u5354\u52a9\uff0c\u4e26\u7a0d\u5fae\u6e1b\u8f15\u5ba2\u670d\u4eba\u54e1\u7684\u8ca0\u64d4\u3002<\/p>\n<p>\u8209\u4f8b\u4f86\u8aaa\uff0c\u8a31\u591a\u4f01\u696d\u5df2\u7d93\u90e8\u7f72\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u7531\u6a5f\u5668\u4eba\u81ea\u884c\u8655\u7406\u591a\u7a2e\u7c21\u55ae\u8981\u6c42\u3002\u7d93\u8b49\u5be6\uff0c\u63d0\u4f9b\u81ea\u52a9\u5f0f\u652f\u63f4\u9078\u9805\u7684\u89e3\u6c7a\u65b9\u6848\u5ee3\u53d7\u5ba2\u6236\u6b61\u8fce\u3002<\/p>\n<p>AI \u4e5f\u80fd\u5c07\u901a\u8a71\u5167\u5bb9\u8f49\u70ba\u6587\u5b57\u7a3f\u3001\u50b3\u9001\u53ef\u64da\u4ee5\u63a1\u53d6\u884c\u52d5\u7684\u8cc7\u6599\uff0c\u4e26\u63d0\u4f9b\u5f8c\u7e8c\u6b65\u9a5f\u5efa\u8b70\uff0c\u70ba\u5ba2\u670d\u4eba\u54e1\u63d0\u4f9b\u5373\u6642\u5354\u52a9\u3002\u518d\u52a0\u4e0a\u5373\u6642\u5354\u540c\u5408\u4f5c\u5de5\u5177\uff0c\u8b93\u4ee3\u8868\u5c08\u54e1\u80fd\u8207\u7d44\u7e54\u5167\u5176\u4ed6\u5c08\u696d\u4eba\u54e1\u5feb\u901f\u4ea4\u63db\u8cc7\u8a0a\uff0c\u4f7f\u5ba2\u670d\u4eba\u54e1\u5177\u5099\u6bd4\u4ee5\u524d\u66f4\u5ee3\u6cdb\u591a\u5143\u7684\u5de5\u4f5c\u80fd\u529b\uff0c\u9032\u800c\u6416\u8eab\u6210\u70ba\u8d85\u7d1a\u5ba2\u670d\u4eba\u54e1\u3002<\/p>\n<p>\u5982\u679c\u4f01\u696d\u5e0c\u671b\u5fb9\u5e95\u767c\u63ee\u96f2\u7aef\u6240\u80fd\u63d0\u4f9b\u7684\u6240\u6709\u6f5b\u80fd\uff0c\u5c07\u5ba2\u6236\u670d\u52d9\u6b77\u7a0b\u63d0\u5347\u5230\u66f4\u9ad8\u5883\u754c\uff0c\u4e26\u63d0\u4f9b\u5951\u5408\u5ba2\u6236\u9700\u6c42\u7684\u670d\u52d9\uff0c<a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect<\/a> \u9019\u985e\u300c\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9\u300d(CPaaS) \u89e3\u6c7a\u65b9\u6848\u5c31\u80fd\u63d0\u4f9b\u4ed6\u5011\u671f\u671b\u7684\u7d50\u679c\u3002<\/p>\n<p>CPaaS \u5229\u7528\u6578\u7a2e\u50c5\u6d89\u53ca\u5c11\u91cf\u7a0b\u5f0f\u78bc\u7684\u73fe\u6210\u5de5\u5177\u63d0\u4f9b\u5efa\u7f6e\u57fa\u790e\uff0c\u8b93\u958b\u767c\u4eba\u54e1\u8207 IT \u5718\u968a\u80fd\u5728\u73fe\u6709\u7684\u61c9\u7528\u7a0b\u5f0f\u4e2d\u9806\u66a2\u5be6\u4f5c\u8a9e\u97f3\u3001\u50b3\u8a0a\u548c\u5176\u4ed6\u901a\u8a0a\u529f\u80fd\u3002<\/p>\n<p>\u6709\u4e86 CPaaS 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allowfullscreen><\/iframe><\/p>\n<h2><strong>\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86<\/strong><\/h2>\n<p>\u96a8\u8457\u4f01\u696d\u7684\u9818\u5c0e\u65b9\u91dd\u5c07\u5ba2\u6236\u9ad4\u9a57\u5217\u70ba\u512a\u5148\u4e8b\u9805\uff0c\u4e26\u505a\u51fa\u6b63\u78ba\u7684\u6295\u8cc7\uff0c\u4f01\u696d\u5c31\u80fd\u63d0\u4f9b\u66f4\u512a\u826f\u7684\u5ba2\u6236\u9ad4\u9a57\u4e92\u52d5\uff0c\u9032\u800c\u5f37\u5316\u8207\u5ba2\u6236\u4e4b\u9593\u7684\u95dc\u4fc2\u3002<\/p>\n<p>\u5728\u59a5\u5584\u5efa\u7acb\u53ca\u7ba1\u7406\u7684\u524d\u63d0\u4e0b\uff0c\u512a\u79c0\u7684\u5ba2\u6236\u9ad4\u9a57\u5718\u968a\u6703\u662f\u6975\u5176\u91cd\u8981\u7684\u8cc7\u7522\uff0c\u80fd\u76f4\u63a5\u70ba\u54c1\u724c\u589e\u6dfb\u66f4\u591a\u50f9\u503c\u3002\u4e8b\u5be6\u4e0a\uff0c<a href=\"https:\/\/www.consulting.us\/news\/3444\/executives-say-customer-experience-top-priority-to-spur-growth-in-2020\" target=\"_blank\" rel=\"noopener\">\u6839\u64da North Highland<\/a><sup>4<\/sup>\u7684\u7814\u7a76\uff0c87% \u7684\u4f01\u696d\u9818\u5c0e\u8005\u8a8d\u70ba\uff0c\u5ba2\u6236\u9ad4\u9a57\u662f\u5e36\u52d5\u516c\u53f8\u6210\u9577\u7684\u9996\u8981\u52d5\u529b\u4f86\u6e90\u3002\u4e0d\u904e\uff0c\u53ea\u6709\u4e09\u5206\u4e4b\u4e00\u7684\u9818\u5c0e\u8005\u8a8d\u70ba\u4ed6\u5011\u7684\u4f01\u696d\u5df2\u7d93\u6e96\u5099\u5c31\u7dd2\uff0c\u8db3\u4ee5\u5728\u9019\u500b\u9818\u57df\u5927\u5c55\u8eab\u624b\u3002<\/p>\n<p>\u6b63\u662f\u56e0\u70ba\u5c1a\u672a\u6e96\u5099\u5c31\u7dd2\uff0c\u4f01\u696d\u52e2\u5fc5\u8981\u8207\u80fd\u63d0\u4f9b\u7522\u54c1\u3001\u670d\u52d9\u8207\u652f\u63f4\u7684\u5ee0\u5546\u5408\u4f5c\uff0c\u958b\u59cb\u63d0\u4f9b\u8d85\u4e4e\u5ba2\u6236\u671f\u8a31\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e26\u7dad\u6301\u670d\u52d9\u54c1\u8cea\u3002<\/p>\n<p>Webex \u80fd\u5e36\u4f86\u7f8e\u597d\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\uff0c\u8b93\u672a\u4f86\u7684\u5ba2\u6236\u4e0d\u518d\u5bb3\u6015\u8207\u5ba2\u6236\u670d\u52d9\u90e8\u9580\u6253\u4ea4\u9053\u3002\u9019\u4e9b\u5ba2\u6236\u6703\u5e0c\u671b\u8207\u4e00\u9593\u80fd\u5920\u5feb\u901f\u7121\u75db\u89e3\u6c7a\u554f\u984c\u7684\u4f01\u696d\u5efa\u7acb\u95dc\u4fc2\u3002\u5c0d\u65bc\u4e0d\u65b7\u78b0\u5230\u7cdf\u7cd5\u5ba2\u6236\u670d\u52d9\u7684\u4eba\u4f86\u8aaa\uff0c\u9019\u807d\u8d77\u4f86\u4f3c\u4e4e\u662f\u5929\u65b9\u591c\u8b5a\uff0c\u4f46\u4e0d\u8ad6\u662f\u73fe\u5728\u6216\u672a\u4f86\uff0c\u9019\u90fd\u662f\u53ef\u80fd\u5b58\u5728\u7684\u771f\u5be6\u60c5\u6cc1\u3002<\/p>\n<p>\u4ee5\u5f8c\uff0c\u5ba2\u6236\u4e0d\u9700\u8981\u5728\u96fb\u8a71\u4e2d\u4e00\u518d\u9a57\u8b49\u500b\u4eba\u8eab\u5206\u8cc7\u6599\uff0c\u4e5f\u4e0d\u9700\u5728\u6bcf\u500b\u63a5\u89f8\u9ede\u53cd\u8986\u8aaa\u660e\u9047\u5230\u7684\u554f\u984c\u6216\u7591\u616e\u3002\uff08<a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\" target=\"_blank\" rel=\"noopener\">Zendesk \u6d88\u8cbb\u8005\u8abf\u67e5<\/a>\u7d50\u679c\u986f\u793a\uff0c\u5149\u662f\u4e0d\u5fc5\u53cd\u8986\u8aaa\u660e\u9019\u4e9b\u5167\u5bb9\uff0c\u5c31\u80fd\u8b93 92% \u7684\u5ba2\u6236\u9858\u610f\u5411\u4f01\u696d\u8ca2\u737b\u66f4\u591a\u6d88\u8cbb\u91d1\u984d<sup>5<\/sup>\u3002\uff09\u5ba2\u6236\u751a\u81f3\u53ef\u80fd\u4e0d\u9700\u8981\u8aaa\u660e\u4ed6\u5011\u70ba\u4f55\u8981\u6253\u9019\u901a\u96fb\u8a71\u3002\u9019\u5c31\u662f\u63a1\u7528 AI \u6280\u8853\u7684\u4e92\u9023\u5f0f\u96f2\u7aef\u4ee3\u7ba1\u5ba2\u6236\u9ad4\u9a57\u529f\u80fd\u6240\u80fd\u5be6\u73fe\u7684\u672a\u4f86\u3002<\/p>\n<p>\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u4e0d\u50c5\u80fd\u9020\u798f\u5ba2\u6236\u3002\u5728 AI \u5de5\u5177\u3001\u5373\u6642\u5354\u540c\u5408\u4f5c\u3001\u5373\u6642\u5ba2\u6236\u5e33\u6236\u548c\u6b77\u7a0b\u8cc7\u6599\u7684\u8f14\u52a9\u4e0b\uff0c\u5ba2\u670d\u4eba\u54e1\u7684\u751f\u7522\u529b\u80fd\u9032\u4e00\u6b65\u63d0\u5347\uff0c\u4e5f\u80fd\u64c1\u6709\u66f4\u6109\u6085\u7684\u5de5\u4f5c\u9ad4\u9a57\u3002<\/p>\n<p>Webex Customer Experience \u89e3\u6c7a\u65b9\u6848\u7684\u7d42\u6975\u76ee\u6a19\u59cb\u7d42\u662f\u63d0\u4f9b\u975e\u51e1\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u5f9e\u7aef\u5c0d\u7aef\u5230\u8de8\u8d8a\u6240\u6709\u7ba1\u9053\uff0cWebex \u7684\u76ee\u6a19\u662f\u8b93\u5ba2\u6236\u64c1\u6709\u6beb\u7121\u8ca0\u64d4\u7684\u4e92\u52d5\u904e\u7a0b\u3002<\/p>\n<blockquote>\n<h4><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">\u6b61\u8fce\u6df1\u5165\u77ad\u89e3 Webex \u80fd\u5982\u4f55\u5354\u52a9\u8cb4\u516c\u53f8\u63d0\u4f9b\u975e\u51e1\u7684\u5ba2\u6236\u9ad4\u9a57<\/a><\/h4>\n<\/blockquote>\n<p><strong>\u60f3\u53c3\u52a0 Enterprise Connect 2022 \u55ce\uff1f<\/strong>\u8acb\u5728 3 \u6708 22 \u65e5\uff08\u661f\u671f\u4e8c\uff09\u4e0b\u5348 2:30 \u52a0\u5165\u6211\u5011\u7684\u884c\u5217\uff0c<a href=\"https:\/\/schedule.enterpriseconnect.com\/session\/ec-theater-2022-session-intelligently-deliver-proactive-hyper-personalized-customer-connections\/887507\" target=\"_blank\" rel=\"noopener\">\u77ad\u89e3\u5982\u4f55\u4ee5\u667a\u6167\u5316\u65b9\u5f0f\u4e3b\u52d5\u8207\u5ba2\u6236\u5efa\u7acb\u8d77\u9ad8\u5ea6\u500b\u4eba\u5316\u7684\u9023\u7d50<\/a>\u3002<\/p>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%a6%82%e4%bd%95%e8%a7%a3%e6%b1%ba%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e4%b8%89%e9%9b%a3%e5%9b%b0%e5%a2%83\/\">\u5982\u4f55\u89e3\u6c7a\u5ba2\u6236\u9ad4\u9a57\u7684\u4e09\u96e3\u56f0\u5883<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%87%8d%e6%96%b0%e6%80%9d%e8%80%83%e6%97%85%e9%81%8a%e4%bf%9d%e9%9a%aa%e6%a5%ad%e7%9a%84%e3%80%8c%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e3%80%8d%e6%8a%80%e8%a1%93\/\">\u91cd\u65b0\u601d\u8003\u65c5\u904a\u4fdd\u96aa\u696d\u7684\u300c\u5ba2\u670d\u4e2d\u5fc3\u300d\u6280\u8853<\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\u5728\u5ba2\u670d\u4e2d\u5fc3\u9ad4\u73fe\u8cc7\u6599\u7684\u5f37\u5927\u6548\u7528\uff0c\u6253\u9020\u8d85\u7d1a\u5ba2\u670d\u4eba\u54e1<\/a><\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\">\u5728\u5ba2\u6236\u81f3\u4e0a\u7684\u6642\u4ee3\u5be6\u73fe\u5ba2\u670d\u4e2d\u5fc3\u5275\u65b0<\/a><\/p>\n<p><strong>\u53c3\u8003\u8cc7\u6599<\/strong><\/p>\n<p><sup>1 <\/sup><a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\">Zendesk\uff0c2022 \u5e74\u5ba2\u6236\u9ad4\u9a57\u8da8\u52e2\u5831\u544a<\/a><\/p>\n<p><sup>2 <\/sup><a href=\"https:\/\/www.forrester.com\/predictions\/#guide\">Forrester\uff0c2022 \u5e74\u9810\u6e2c\u6307\u5357 <\/a><\/p>\n<p><sup>3 <\/sup><a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\">Zendesk\uff0c2022 \u5e74\u5ba2\u6236\u9ad4\u9a57\u8da8\u52e2\u5831\u544a<\/a><\/p>\n<p><sup>4<\/sup> <a href=\"https:\/\/www.consulting.us\/news\/3444\/executives-say-customer-experience-top-priority-to-spur-growth-in-2020\">North Highland\uff0c\u300c\u9ad8\u968e\u4e3b\u7ba1\u8868\u793a\uff1a\u5b8c\u5584\u5ba2\u6236\u9ad4\u9a57\u662f 2020 \u5e74\u63a8\u52d5\u6210\u9577\u7684\u7b2c\u4e00\u8981\u52d9<\/a>\u300d<\/p>\n<p><sup>5 <\/sup><a href=\"https:\/\/www.zendesk.com\/customer-experience-trends\/#report\">Zendesk\uff0c2022 \u5ba2\u6236\u9ad4\u9a57\u8da8\u52e2\u5831\u544a<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u7684\u671f\u8a31\u4e0d\u65b7\u6500\u5347 \u5728\u75ab\u60c5\u610f\u5916\u89f8\u767c\u52a0\u901f\u7684 [&hellip;]<\/p>\n","protected":false},"author":5578,"featured_media":407593,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1579],"tags":[15099],"class_list":["post-392464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1579","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u8207\u5ba2\u6236\u9ad4\u9a57 (CX) \u7684\u672a\u4f86 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cloud-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u8207\u5ba2\u6236\u9ad4\u9a57 (CX) \u7684\u672a\u4f86 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u5ba2\u6236\u7684\u671f\u8a31\u4e0d\u65b7\u6500\u5347 \u5728\u75ab\u60c5\u610f\u5916\u89f8\u767c\u52a0\u901f\u7684 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cloud-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-22T02:17:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/man-calling-contact-center-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Courtenay Godshall\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Courtenay Godshall\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cloud-contact-centers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cloud-contact-centers\/\"},\"author\":{\"name\":\"Courtenay 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