{"id":392929,"date":"2022-03-31T06:11:42","date_gmt":"2022-03-31T13:11:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e4%bc%81%e6%a5%ad-cpaas-%e5%b0%8d%e7%b6%93%e6%bf%9f%e7%9a%84%e5%bd%b1%e9%9f%bf\/"},"modified":"2022-03-31T06:11:42","modified_gmt":"2022-03-31T13:11:42","slug":"%e4%bc%81%e6%a5%ad-cpaas-%e5%b0%8d%e7%b6%93%e6%bf%9f%e7%9a%84%e5%bd%b1%e9%9f%bf","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/customer-stories\/%e4%bc%81%e6%a5%ad-cpaas-%e5%b0%8d%e7%b6%93%e6%bf%9f%e7%9a%84%e5%bd%b1%e9%9f%bf\/","title":{"rendered":"\u4f01\u696d CPaaS \u5c0d\u7d93\u6fdf\u7684\u5f71\u97ff"},"content":{"rendered":"<h2>\u63a2\u7a76 Webex Connect \u6240\u80fd\u7bc0\u7701\u7684\u6210\u672c\u8207\u5546\u696d\u6548\u76ca<\/h2>\n<p>\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9 (CPaaS) \u53ef\u5206\u6210\u5169\u500b\u9818\u57df\uff1a\u958b\u767c\u4eba\u54e1 CPaaS \u8207\u4f01\u696d CPaaS\u3002<\/p>\n<p>\u958b\u767c\u4eba\u54e1 CPaaS \u662f CPaaS \u7684\u50b3\u7d71\u5f62\u5f0f\uff0c\u6b64\u6a21\u5f0f\u6703\u8a2d\u8a08\u51fa\u55ae\u4e00\u7528\u9014\u7684\u61c9\u7528\u7a0b\u5f0f\uff0c\u4ee5\u5f37\u5316\u7279\u5b9a\u4f7f\u7528\u60c5\u5883\u3002\u6bcf\u4e00\u7a2e\u61c9\u7528\u7a0b\u5f0f\u6709\u5404\u81ea\u7684\u908f\u8f2f\uff0c\u4e26\u6574\u5408\u81f3\u696d\u52d9\u7cfb\u7d71\u548c\u7ba1\u9053\u3002<\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect<\/a> \u5247\u5c6c\u65bc\u4f01\u696d CPaaS \u89e3\u6c7a\u65b9\u6848\uff0c\u63d0\u4f9b\u96c6\u4e2d\u5f0f\u5e73\u53f0\u4f86\u958b\u767c\u4e26\u7aef\u5c0d\u7aef\u7ba1\u7406 CPaaS \u61c9\u7528\u7a0b\u5f0f\u3002\u6574\u5408\u7a0b\u5e8f\u53ea\u9700\u9032\u884c\u4e00\u6b21\uff0c\u4e26\u53ef\u91cd\u8907\u7528\u65bc\u900f\u904e\u5e73\u53f0\u90e8\u7f72\u7684\u6240\u6709\u61c9\u7528\u7a0b\u5f0f\u3002\u958b\u767c\u4eba\u54e1\u53ef\u4ee5\u8a2d\u8a08\u61c9\u7528\u7a0b\u5f0f\uff0c\u6216\u662f\u4f7f\u7528\u8996\u89ba\u958b\u767c\u5de5\u5177\u4f86\u5efa\u7f6e\u61c9\u7528\u7a0b\u5f0f\uff0c\u4e26\u6f38\u9032\u5f0f\u91cd\u65b0\u5b9a\u7fa9\u5ba2\u6236\u7684\u65c5\u7a0b\uff0c\u6b64\u5916\u9084\u53ef\u70ba\u66f4\u5ee3\u6cdb\u7684\u5546\u52d9\u4f7f\u7528\u8005\u63d0\u4f9b\u4e00\u5957\u5ef6\u4f38\u5de5\u5177\u7d44\u3002<\/p>\n<p>IT \u8207 CX \u8f49\u578b\u4e3b\u7ba1\u90fd\u767c\u73fe\u958b\u767c\u4eba\u54e1 CPaaS \u7f3a\u4e4f\u6c38\u7e8c\u6027\u3002\u96a8\u8457\u90e8\u7f72\u7684\u61c9\u7528\u7a0b\u5f0f\u6578\u91cf\u589e\u52a0\uff0c\u5c31\u66f4\u96e3\u4ee5\u63d0\u4f9b\u5168\u9762\u6027\u7684\u9ad4\u9a57\uff0c\u56e0\u70ba\u6bcf\u7a2e\u61c9\u7528\u7a0b\u5f0f\u7686\u7368\u7acb\u904b\u4f5c\uff0c\u8207\u5176\u4ed6\u61c9\u7528\u7a0b\u5f0f\u7f3a\u4e4f\u9023\u7d50\u3002\u56e0\u6b64\uff0c\u5e02\u5834\u958b\u59cb\u9700\u8981\u50cf Webex Connect \u9019\u6a23\u7684\u4f01\u696d CPaaS \u89e3\u6c7a\u65b9\u6848\uff0c\u900f\u904e\u55ae\u4e00\u96c6\u4e2d\u5f0f\u96f2\u7aef\u901a\u8a0a\u5e73\u53f0\u63d0\u4f9b\u66f4\u667a\u6167\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u5728\u7d93\u8cbb\u7684\u7de9\u6025\u5148\u5f8c\u6b21\u5e8f\u4e4b\u4e0b\uff0c\u696d\u52d9\u4e3b\u7ba1\u6240\u9762\u81e8\u7684\u6311\u6230\uff0c\u4fbf\u662f\u63d0\u51fa\u5be6\u969b\u7684\u6295\u8cc7\u5831\u916c\u7387 (ROI) \u4f86\u8b49\u660e\u76f8\u95dc\u6295\u8cc7\u662f\u6709\u6548\u76ca\u7684\u3002<\/p>\n<p>\u70ba\u4e86\u91cf\u5316\u53ef\u80fd\u7684\u6548\u76ca\uff0c\u6211\u5011\u59d4\u8a17 Forrester Consulting \u9032\u884c\u300c<a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-01-26\/jg1bck\" target=\"_blank\" rel=\"noopener\">\u6574\u9ad4\u7d93\u6fdf\u5f71\u97ff (TEI) \u7814\u7a76<\/a>\u300d\uff0c\u4e26\u63a2\u8a0e\u4f01\u696d\u90e8\u7f72 Webex Connect \u5f8c\u53ef\u80fd\u9054\u6210\u7684\u6295\u8cc7\u5831\u916c\u7387 (ROI)\u3002<\/p>\n<h2>\u8207\u90e8\u7f72 Webex Connect \u7684\u4f01\u696d\u7d44\u7e54\u9032\u884c\u7814\u7a76<\/h2>\n<p>\u70ba\u4e86\u66f4\u77ad\u89e3\u6295\u8cc7 Webex Connect \u95dc\u806f\u7684\u6210\u672c\u3001\u98a8\u96aa\u8207\u6548\u76ca\uff0cForrester \u8a2a\u554f\u4e86\u5169\u5bb6\u5df2\u90e8\u7f72 Webex Connect \u5e73\u53f0\u7684\u4f01\u696d\u6c7a\u7b56\u8005\uff0c\u5176\u4e2d\u662f\u4e00\u9593\u4f4d\u65bc\u5357\u975e\uff0c\u670d\u52d9 1700 \u842c\u540d\u5ba2\u6236\u7684\u91d1\u878d\u6a5f\u69cb\uff0c\u5efa\u69cb\u6b64\u5e73\u53f0\u4e3b\u8981\u7684\u76ee\u7684\u662f\u5236\u5b9a\u6a21\u578b\u8207\u8a08\u7b97\u3002<\/p>\n<p>\u9019\u5169\u9593\u4f01\u696d\u7d44\u7e54\u8868\u793a\u5be6\u4f5c Webex Connect \u524d\uff0c\u4ed6\u5011\u90fd\u5fc5\u9808\u9762\u5c0d\u8a31\u591a\u5e38\u898b\u7684\u4f01\u696d\u6311\u6230\uff0c\u5305\u62ec\u514b\u670d\u8001\u820a\u7684\u6280\u8853\u3001\u6574\u5408\u65b0\u7ba1\u9053\u7684\u7a0b\u5e8f\u904e\u65bc\u8907\u96dc\uff0c\u4ee5\u53ca\u5fc5\u9808\u900f\u904e\u7279\u5b9a\u65b9\u5f0f\u7ba1\u7406\u5ba2\u6236\u4e92\u52d5\u3002\u9019\u4e9b\u9650\u5236\u964d\u4f4e\u670d\u52d9\u8207\u5ba2\u6236\u4e0a\u7dda\u7a0b\u5e8f\u7684\u6548\u7387\uff0c\u9032\u800c\u640d\u5bb3\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u70ba\u4e86\u514b\u670d\u9019\u4e9b\u6311\u6230\uff0c\u5169\u9593\u4f01\u696d\u7d44\u7e54\u90fd\u90e8\u7f72\u4e86 Webex Connect\u3002\u4ed6\u5011\u90e8\u7f72\u96c6\u4e2d\u5f0f\u96f2\u7aef\u901a\u8a0a\u5e73\u53f0 (CPaaS) \u5f8c\uff0c\u80fd\u5920\u5927\u898f\u6a21\u5efa\u7f6e\u548c\u7ba1\u7406\u591a\u500b\u901a\u8a0a\u7ba1\u9053\uff0c\u63d0\u4f9b\u5206\u6790\uff0c\u4e26\u4e3b\u52d5\u7ba1\u7406\u5404\u7a2e\u4e92\u52d5\uff0c\u4eab\u53d7\u5be6\u65bd\u6578\u4f4d\u81ea\u52d5\u5316\u5f8c\u66f4\u52a0\u6d41\u66a2\u7684\u901a\u8a0a\u54c1\u8cea\u3002<\/p>\n<h2>\u5ba2\u6236\u9810\u671f\u7684\u6295\u8cc7\u5831\u916c\u7387\u70ba 330%<\/h2>\n<p>\u9019\u4efd\u7814\u7a76\u7d50\u679c\u986f\u793a Webex Connect \u5e73\u53f0\u76f4\u63a5\u9054\u6210\u7684\u4e00\u4e9b\u91cf\u5316\u6548\u76ca\u3002\u7814\u7a76\u9032\u884c\u7684\u8ca1\u52d9\u5206\u6790\u986f\u793a\uff1a\u904e\u53bb 3 \u5e74\u4f86\u71df\u6536\u9054\u5230 $127 \u842c\u5143\uff0c\u6295\u8cc7\u5831\u916c\u7387\u70ba 330%\uff0c\u9084\u6709\u4ee5\u4e0b\u7d50\u679c\uff1a<\/p>\n<p><strong>1) \u5efa\u7acb\u901a\u8a0a\u65c5\u7a0b\u6240\u9700\u7684\u6642\u9593\u5f9e\u6578\u5929\u7e2e\u77ed\u6210\u5e7e\u5206\u9418<\/strong><\/p>\n<p><strong>\u00a0<\/strong>\u5ba2\u6236\u904e\u53bb\u7684\u901a\u8a0a\u7ba1\u7406\u5e73\u53f0\u9700\u8981\u81f3\u5c11\u4e00\u9031\u7684\u6642\u9593\uff0c\u624d\u80fd\u5b8c\u6210\u4e26\u555f\u52d5\u65b0\u7684\u5ba2\u6236\u65c5\u7a0b\u3002Webex Connect \u63d0\u4f9b\u7684\u4f4e\u7a0b\u5f0f\u78bc\u6d41\u7a0b\u5efa\u7acb\u5de5\u5177\uff0c\u53ef\u986f\u8457\u964d\u4f4e\u5efa\u7acb\u8207\u64f4\u5145\u5ba2\u6236\u65c5\u7a0b\u6240\u9700\u4ed8\u51fa\u7684\u5fc3\u529b\u3002\u904e\u53bb\u8981\u82b1\u4e0a\u6574\u6574\u4e00\u9031\u7684\u5168\u8077\u7b49\u91cf (FTE) \u6642\u9593\uff0c\u73fe\u5728\u53ea\u8981\u5e7e\u5206\u9418\u5c31\u80fd\u5b8c\u6210\uff0c\u56e0\u6b64\u5728\u904e\u53bb\u4e09\u5e74\u4e2d\u7701\u4e0b\u4e86 50% \u7684\u751f\u7522\u529b\u3002<\/p>\n<p><strong>2) \u53ef\u64f4\u5145\u7684\u901a\u8a0a\u7cfb\u7d71\u6539\u5584\u696d\u52d9\u7a0b\u5e8f<\/strong><\/p>\n<p><strong>\u00a0<\/strong>\u5ba2\u6236\u4f7f\u7528 Webex Connect\uff0c\u5c07\u4e0a\u7dda\u548c\u8a8d\u8b58\u5ba2\u6236 (KYC) \u8cc7\u8a0a\u7a0b\u5e8f\u81ea\u52d5\u5316\u3002\u9019\u500b\u7a0b\u5e8f\u5728\u751f\u7522\u529b\u65b9\u9762\u5e36\u4f86\u8d85\u904e $120 \u842c\u5143\u7684\u50f9\u503c\uff0c\u4e26\u7bc0\u7701\u5ba2\u670d\u4eba\u54e1\u7684\u6210\u672c\uff0c\u540c\u6642\u4e5f\u80fd\u70ba\u65b0\u5ba2\u6236\u63d0\u4f9b\u66f4\u597d\u7684\u9ad4\u9a57\u3002<\/p>\n<p><strong>3) \u81ea\u52a9\u5f0f\u529f\u80fd\u63d0\u5347\u5ba2\u6236\u652f\u63f4\u6548\u7387<\/strong><\/p>\n<p>\u5ba2\u6236\u900f\u904e SMS \u8207 WhatsApp \u90e8\u7f72\u6578\u7a2e\u5168\u65b0\u81ea\u52a9\u5f0f\u89e3\u6c7a\u65b9\u6848\uff0c\u5f37\u5316\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u3002\u5ba2\u6236\u53ef\u81ea\u884c\u8f15\u9b06\u5b8c\u6210\u7c21\u55ae\u7684\u5e38\u898b\u8981\u6c42\uff0c\u6e1b\u5c11\u5ba2\u6236\u8a62\u554f\u4f01\u696d\u7d44\u7e54\u5ba2\u670d\u4e2d\u5fc3\u7684\u6b21\u6578\u3002\u9019\u4e9b\u529f\u80fd\u4e0d\u50c5\u80fd\u7bc0\u7701\u6210\u672c\uff0c\u9084\u80fd\u63d0\u5347\u5ba2\u670d\u4eba\u54e1\u7684\u6548\u7387\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-390025 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png\" alt=\"Webex \u4f01\u696d CPaaS \u5e73\u53f0\u6295\u8cc7\u5831\u916c\u7387\u5716\u3002\u5716\u793a\u8aaa\u660e\u4ee5\u4e0b\u7d50\u679c\uff1a\u6295\u8cc7\u5831\u916c\u7387\u70ba 330%\uff0c\u71df\u6536 PV \u70ba $127 \u842c\u5143\uff0cNPV \u70ba $976,793\" width=\"904\" height=\"316\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png 904w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI-300x105.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI-768x268.png 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/><\/a><\/p>\n<h2>\u4f01\u696d CPaaS \u4e0d\u50c5\u5e36\u4f86\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e5f\u63d0\u5347\u4e86\u6578\u4f4d\u5f48\u6027<\/h2>\n<p>\u9019\u4efd\u7814\u7a76\u4e5f\u986f\u793a\u4e86\u8a31\u591a\u984d\u5916\u6548\u76ca\u3002\u5169\u9593\u4f01\u696d\u7d44\u7e54\u90fd\u767c\u73fe\u4ed6\u5011\u80fd\u5920\u5728\u55ae\u4e00\u5e73\u53f0\u4e0a\u5efa\u7acb\u4e26\u7ba1\u7406\u65c5\u7a0b\uff0c\u56e0\u6b64\u53ef\u66f4\u6e05\u695a\u638c\u63e1\u5982\u4f55\u8207\u5ba2\u6236\u4e92\u52d5\u3002\u9019\u8868\u793a\u4ed6\u5011\u80fd\u5920\u4ee5\u66f4\u6574\u5408\u4e14\u500b\u4eba\u5316\u7684\u65b9\u5f0f\u5354\u8abf\u76f8\u95dc\u65c5\u7a0b\uff0c\u63d0\u5347\u5ba2\u6236\u670d\u52d9\u7684\u6548\u7387\u8207\u9ad4\u9a57\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u4ed6\u5011\u4e5f\u8868\u793a Webex Connect \u5f37\u5316\u4e86\u4ed6\u5011\u5728 COVID-19 \u75ab\u60c5\u671f\u9593\u7684\u6578\u4f4d\u5f48\u6027\u3002\u9019\u5169\u9593\u4f01\u696d\u90fd\u5efa\u7acb\u4e26\u63a8\u51fa\u5168\u65b0\u7684\u7c21\u8a0a\u8207 WhatsApp \u4f7f\u7528\u6848\u4f8b\uff0c\u8b93\u4ed6\u5011\u80fd\u5920\u5373\u6642\u66f4\u65b0\u4e26\u670d\u52d9\u5ba2\u6236\u3002<\/p>\n<h2>\u4e0b\u8f09 Forrester Consulting \u5c0d Webex Connect \u9032\u884c\u7684\u300c\u6574\u9ad4\u7d93\u6fdf\u5f71\u97ff\u300d\u7814\u7a76<\/h2>\n<p>\u4f7f\u7528 Webex Connect \u5f8c\uff0c\u9019\u5169\u9593\u4f01\u696d\u90fd\u80fd\u63d0\u4f9b\u66f4\u70ba\u4e3b\u52d5\u7684\u53ef\u64f4\u5145\u5f0f\u5ba2\u6236\u4e92\u52d5\u670d\u52d9\u3002\u4ed6\u5011\u6574\u5408\u4e86\u73fe\u6709\u7cfb\u7d71\uff0c\u5feb\u901f\u64f4\u5145\u901a\u8a0a\u7ba1\u9053\uff0c\u4e26\u900f\u904e\u81ea\u52d5\u5316\u529f\u80fd\u5f37\u5316\u5ba2\u6236\u4e92\u52d5\u3002\u5982\u6b64\u4e00\u4f86\uff0c\u5169\u9593\u4f01\u696d\u90fd\u80fd\u540c\u6642\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\u3001\u964d\u4f4e\u71df\u904b\u6210\u672c\uff0c\u540c\u6642\u900f\u904e\u66f4\u4e00\u81f4\u7684\u901a\u77e5\u8207\u5408\u898f\u653f\u7b56\uff0c\u964d\u4f4e\u5ba2\u6236\u7fa4\u6210\u9577\u6240\u5e36\u4f86\u7684\u5404\u7a2e\u98a8\u96aa\u3002<\/p>\n<blockquote>\n<h4>\u4e0b\u8f09\u5b8c\u6574\u7248 <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-01-26\/jg1bck\" target=\"_blank\" rel=\"noopener\">Forrester \u5c0d Webex Connect 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