{"id":401456,"date":"2022-10-26T07:10:23","date_gmt":"2022-10-26T14:10:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%87%8d%e8%a6%81%e6%99%82%e5%88%bb%ef%bc%8c%e8%ae%93-webex-connects-%e5%89%b5%e9%80%a0%e4%bb%a4%e4%ba%ba%e6%bb%bf%e6%84%8f%e7%9a%84%e9%ab%94%e9%a9%97\/"},"modified":"2022-10-26T07:10:23","modified_gmt":"2022-10-26T14:10:23","slug":"%e9%87%8d%e8%a6%81%e6%99%82%e5%88%bb%ef%bc%8c%e8%ae%93-webex-connects-%e5%89%b5%e9%80%a0%e4%bb%a4%e4%ba%ba%e6%bb%bf%e6%84%8f%e7%9a%84%e9%ab%94%e9%a9%97","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%87%8d%e8%a6%81%e6%99%82%e5%88%bb%ef%bc%8c%e8%ae%93-webex-connects-%e5%89%b5%e9%80%a0%e4%bb%a4%e4%ba%ba%e6%bb%bf%e6%84%8f%e7%9a%84%e9%ab%94%e9%a9%97\/","title":{"rendered":"\u91cd\u8981\u6642\u523b\uff0c\u8b93 Webex Connects \u5275\u9020\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57"},"content":{"rendered":"<p>\u5ba2\u6236\u671f\u671b\u6b63\u5728\u8fc5\u901f\u8b8a\u5316\u3002\u4ed6\u5011\u53ef\u4ee5\u5f9e\u884c\u52d5\u88dd\u7f6e\u8a02\u8cfc\u5e7e\u4e4e\u4efb\u4f55\u7269\u54c1\uff0c\u4e26\u5728\u5e7e\u5206\u9418\u5167\u5c31\u6709\u4eba\u53ef\u4ee5\u9001\u5230\u5bb6\u9580\u53e3\u3002\u5ba2\u6236\u5e0c\u671b\u80fd\u900f\u904e\u4ed6\u5011\u65e9\u5df2\u7fd2\u6163\u7684\u667a\u6167\u578b\u624b\u6a5f\u8207\u4f01\u696d\u8f15\u9b06\u5730\u5b8c\u6210\u4e92\u52d5\u3002\u4ed6\u5011\u5e0c\u671b\u7372\u5f97\u7684\u4e92\u52d5\u662f\u7121\u7e2b\u4e14\u5feb\u901f\u7684 \u2014 \u7121\u8ad6\u662f\u6aa2\u67e5\u8a02\u55ae\u3001\u9000\u8ca8\u6216\u5c0b\u6c42\u7522\u54c1\u652f\u63f4\u3002<\/p>\n<h2>\u826f\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u5df2\u7d93\u51fa\u73fe\u4e86\u65b0\u7684\u9580\u6abb<\/h2>\n<p>\u73fe\u5728\uff0c\u5ba2\u6236\u90fd\u671f\u671b\u80fd\u7372\u5f97\u500b\u6027\u5316\u548c\u4e3b\u52d5\u7684\u9ad4\u9a57\u3002\u4ed6\u5011\u5e0c\u671b\u80fd\u56e0\u81ea\u5df1\u7684\u5fe0\u8aa0\u800c\u88ab\u8a18\u4f4f\u548c\u7372\u5f97\u734e\u52f5\u3002\u4ed6\u5011\u4e0d\u60f3\u4e00\u518d\u81ea\u6211\u91cd\u8907\uff0c\u800c\u662f\u5e0c\u671b\u80fd\u5728\u8207\u60a8\u4f01\u696d\u7684\u652f\u63f4\u96fb\u8a71\u4e92\u52d5\u6642\uff0c\u80fd\u4ee5\u5148\u524d\u7684\u4e92\u52d5\uff0c\u4ee5\u53ca\u6709\u95dc\u904e\u53bb\u8cfc\u8cb7\u548c\u504f\u597d\u7684\u6e9d\u901a\u7ba1\u9053\u7b49\u6b77\u53f2\u8cc7\u8a0a\u70ba\u57fa\u790e\u3002\u6700\u597d\u7684\u54c1\u724c\u90fd\u80fd\u610f\u8b58\u5230\uff0c\u5ba2\u6236\u9ad4\u9a57\u7684\u6bcf\u500b\u6642\u523b\u90fd\u662f\u57f9\u990a\u9019\u7a2e\u95dc\u4fc2\u7684\u6a5f\u6703\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"\u7576\u7d05\u7684 WebexOne 2022\" src=\"https:\/\/www.youtube.com\/embed\/RbI6Ons59pk\" width=\"980\" height=\"520\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<h2>\u4f01\u696d\u6b63\u9762\u81e8\u8457\u5982\u4f55\u904b\u7528\u65b0\u7684 CX \u80fd\u529b\u4f86\u505a\u51fa\u5404\u7a2e\u56de\u61c9\u7684\u6311\u6230<\/h2>\n<p>\u4f01\u696d\u4e3b\u7ba1\u5011\u5f88\u5feb\u610f\u8b58\u5230\uff0c\u5ba2\u6236\u9ad4\u9a57\u662f\u7372\u5f97\u7af6\u722d\u529b\u7684\u524d\u7dda\u3002\u7136\u800c\uff0c\u5167\u90e8\u6311\u6230 \u2014 \u4f8b\u5982\u5728\u63a1\u7528\u65b0 CX \u6280\u8853\u7684\u540c\u6642\u5982\u4f55\u9023\u63a5\u5230\u73fe\u6709\u7cfb\u7d71\uff0c\u6216\u5982\u4f55\u8655\u7406\u6d89\u53ca\u5ba2\u6236\u6280\u8853\u6c7a\u7b56\u7684\u696d\u52d9\u5229\u76ca\u76f8\u95dc\u8005\u7684\u64f4\u5c55\uff0c\u90fd\u8b93\u6b64\u904e\u7a0b\u8b8a\u5f97\u56f0\u96e3\u91cd\u91cd\u3002\u6700\u512a\u79c0\u7684\u696d\u52d9\u4e3b\u7ba1\u4e0d\u6703\u5c07 CX \u8996\u70ba\u71df\u904b\u6210\u672c\uff0c\u800c\u662f\u80fd\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u540c\u6642\u53ef\u964d\u4f4e\u9023\u63a5\u548c\u652f\u63f4\u5ba2\u6236\u7684\u7e3d\u6210\u672c\u7684\u6f5b\u529b\u3002<\/p>\n<p>\u96a8\u8457\u4f01\u696d\u6b63\u5728\u8a55\u4f30\u4ed6\u5011\u7684 CX 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\u7b49\u6574\u5408\u578b\u7684\u9ad4\u9a57\u4f86\u9032\u884c\u4e92\u52d5\uff0c\u4f46\u8a31\u591a\u4f01\u696d\u90fd\u672a\u80fd\u6eff\u8db3\u9019\u4e9b\u671f\u671b\u3002<\/p>\n<p>\u9818\u5148\u7684\u4f01\u696d\u90fd\u610f\u8b58\u5230 CX \u9700\u8981\u5728\u4e0d\u540c\u7cfb\u7d71\u4e4b\u9593\u5efa\u7acb\u9023\u63a5 \u2014 \u5f9e CRM \u5230 ERP\u3001\u8a02\u55ae\u8655\u7406\u548c\u6578\u4f4d\u5546\u52d9 \u2014 \u9019\u9ebc\u505a\u5c07\u80fd\u63d0\u4f9b\u7121\u7e2b\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u96a8\u8457\u4f01\u696d\u5c08\u6ce8\u65bc\u6eff\u8db3\u66f4\u9ad8\u7684\u5ba2\u6236\u671f\u671b\uff0c\u4ed6\u5011\u958b\u59cb\u5728\u8cfc\u8cb7\u3001\u670d\u52d9\u3001\u652f\u63f4\u548c\u7559\u4f4f\u5ba2\u6236\u7684\u6574\u500b\u65c5\u7a0b\u4e2d\uff0c\u843d\u5be6\u5728\u6240\u6709\u5ba2\u6236\u63a5\u89f8\u9ede\u4e0a\u7684\u670d\u52d9\u6c11\u4e3b\u5316\u3002\u9019\u80fd\u900f\u904e\u81ea\u52d5\u5316\u70ba\u7cfb\u7d71\u5e36\u4f86\u65b0\u7684\u6548\u7387\uff0c\u4ee5\u53ca\u66f4\u6df1\u5165\u7684\u5ba2\u6236\u6d1e\u5bdf\u529b\u548c\u71df\u904b\u6548\u7387\u3002\u9019\u5c31\u662f\u65b0\u7684 CX \u4efb\u52d9\u7684\u91cd\u9ede\u6240\u5728\uff1a\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u540c\u6642\u6700\u5927\u9650\u5ea6\u5730\u964d\u4f4e\u6210\u672c\u3002<\/p>\n<h2>\u80fd\u5316\u7e41\u70ba\u7c21\u7684\u55ae\u4e00 CX \u89e3\u6c7a\u65b9\u6848<\/h2>\n<p>\u6709\u4e86 <a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">Webex CX<\/a>\uff0c\u6211\u5011\u80fd\u8b93\u4f01\u696d\u5728\u5176\u7368\u7279\u7684 CX \u6b77\u7a0b\u4e2d\u8f15\u9b06\u5730\u8207\u5ba2\u6236\u9032\u884c\u6578\u4f4d\u548c\u771f\u4eba (\u8a0a\u606f\u548c\u8a9e\u97f3) \u4e92\u52d5\u3002\u7531\u65bc <a href=\"https:\/\/www.webex.com\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex Contact Center<\/a>\u3001<a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect<\/a> \u9ad4\u9a57\u9593\u7684\u7121\u7e2b\u7d50\u5408\u662f\u5efa\u7acb\u5728 Webex \u5e73\u53f0\u4e0a\uff0c\u56e0\u6b64\u5c07\u80fd\u7372\u5f97\u5b8c\u5168\u9023\u63a5\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u73fe\u5728\uff0c\u4f01\u696d\u53ef\u66f4\u8f15\u9b06\u5730\u8a2d\u8a08\u548c\u90e8\u7f72\u65b0\u7684\u670d\u52d9\u548c\u9ad4\u9a57\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4e26\u5c08\u6ce8\u65bc\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\u3002\u7531\u65bc Webex \u662f Cisco \u7684\u4e00\u90e8\u5206\uff0c\u56e0\u6b64\u696d\u52d9\u4e3b\u7ba1\u5011\u53ef\u4ee5\u653e\u5fc3\uff0c\u9019\u4e9b\u65b0\u529f\u80fd\u7684\u8a2d\u8a08\u5f9e\u4e00\u958b\u59cb\u5c31\u8003\u616e\u5230\u4e86\u5b89\u5168\u6027\u3001\u5408\u898f\u6027\u548c\u53ef\u7ba1\u7406\u6027\u3002<\/p>\n<p>Webex \u5e73\u53f0\u662f\u900f\u904e\u6211\u5011\u9818\u5148\u696d\u754c\u7684\u5b89\u5168\u529f\u80fd\u4f86\u5f37\u5316 Webex CX\uff0c\u4e26\u85c9\u6b64\u78ba\u4fdd\u4f7f\u7528\u8005\u548c\u8cc7\u6599\u7684\u5b89\u5168\u6027\u3002\u5b83\u4e5f\u53ef\u900f\u904e\u6211\u5011\u7684 Control Hub \u4f86\u63d0\u4f9b\u53ef\u7ba1\u7406\u6027\uff0c\u4f01\u696d\u53ef\u4ee5\u8f15\u9b06\u8a2d\u5b9a\u670d\u52d9\u6216\u5feb\u901f\u8b58\u5225\u548c\u89e3\u6c7a\u786c\u9ad4\u3001\u8edf\u9ad4\u53ca\u5176\u4f7f\u7528\u8005\u7db2\u8def\u6216\u7db2\u969b\u7db2\u8def\u4e0a\u7684\u554f\u984c\u3002\u6211\u5011\u5c07\u900f\u904e\u767c\u63ee Cisco \u66f4\u5927\u7684\u5b89\u5168\u6027\u548c\u7db2\u8def\u7522\u54c1\u7d44\u5408\u4f86\u505a\u5230\u9019\u4e00\u9ede\uff0c\u4f8b\u5982 ThousandEyes \u548c Duo&#8230;\u7b49\u7b49\u3002Webex \u5e73\u53f0\u9084\u5c0e\u5165\u4e86 AI \u7b49\u529f\u80fd\uff0c\u4ee5\u53ca\u8a72\u5e73\u53f0\u4e0a\u5f37\u5927\u7684\u53ef\u7a0b\u5f0f\u5316\u80fd\u529b\u548c\u53ef\u64f4\u5c55\u6027\uff0c\u8b93\u60a8\u80fd\u5be6\u73fe\u4e26\u7372\u5f97\u6700\u4f73\u5ba2\u6236\u9ad4\u9a57\u3002 <\/p>\n<h2>\u5275\u65b0\u512a\u5316\u548c\u500b\u6027\u5316\u9ad4\u9a57<\/h2>\n<p>\u5c07 Webex \u548c Cisco \u7684\u529b\u91cf\u7d50\u5408\u5728\u4e00\u8d77\uff0c\u6211\u5011\u80fd\u5c07\u9858\u666f\u5316\u70ba\u73fe\u5be6\uff0c\u5373\u5728\u6574\u500b\u5ba2\u6236\u6b77\u7a0b\u4e2d\u5be6\u73fe\u667a\u6167\u3001\u4e3b\u52d5\u548c\u500b\u4eba\u5316\u7684\u4e92\u52d5\u65b9\u5f0f\u3002\u9019\u53ef\u4ee5\u8ffd\u6eaf\u5230\u77ad\u89e3\u60a8\u7684\u5ba2\u6236\uff0c\u4ee5\u53ca\u5c0d\u91cd\u8981\u6642\u523b\u7684\u652f\u63f4\u3002\u5f9e\u958b\u767c\u5dee\u7570\u5316\u670d\u52d9\u9ad4\u9a57\u7684 AI \u5de5\u5177\uff0c\u5230\u5c0e\u5165\u500b\u6027\u5316\u5ba2\u6236\u5916\u5c55\u89e3\u6c7a\u65b9\u6848\uff0cWebex \u6b63\u900f\u904e\u6280\u8853\u4e0a\u7684\u9032\u6b65\u4f86\u5be6\u73fe\u6b64\u4e00\u9858\u666f\uff0c\u4e26\u978f\u56fa\u5176\u5728\u5ba2\u6236\u9ad4\u9a57\u5275\u65b0\u7684\u9818\u5148\u5730\u4f4d\u3002\u6211\u5011\u90fd\u77e5\u9053\uff0c\u5ba2\u6236\u9ad4\u9a57\u975e\u5e38\u91cd\u8981\uff0c\u4f46\u6211\u5011\u4e5f\u90fd\u7406\u89e3\u662f\u5ba2\u670d\u4e2d\u5fc3\u4ee3\u7406\u5728\u76f4\u63a5\u5851\u9020\u9019\u7a2e\u9ad4\u9a57\uff01\u56e0\u6b64\uff0c\u6211\u5011\u540c\u6a23\u5c08\u6ce8\u65bc\u512a\u5316\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u7684\u5275\u65b0\uff0c\u6700\u7d42\u4f7f\u60a8\u7684\u696d\u52d9\u53d7\u76ca\u3002\u4ee5\u4e0b\u662f\u5728 WebexOne \u4e0a\u767c\u4f48\u7684\u6700\u65b0\u5275\u65b0\uff1a <\/p>\n<h4>\u6539\u5584\u5ba2\u6236\u9ad4\u9a57<\/h4>\n<ul>\n<li><strong>\u4ee5 AI \u9a45\u52d5\u7684 Webex \u80cc\u666f\u566a\u97f3\u6d88\u9664<\/strong>\u6280\u8853\u5c07\u5728 Webex \u5ba2\u670d\u4e2d\u5fc3\u63d0\u4f9b\u3002\u964d\u4f4e\u80cc\u666f\u566a\u97f3\u53ef\u6e1b\u5c11\u5206\u5fc3\uff0c\u4e26\u63d0\u9ad8\u5ba2\u6236\u548c\u4ee3\u7406\u5c0d\u5f7c\u6b64\u7684\u7406\u89e3\u4ee5\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u3002<\/li>\n<li><strong>Webex Connect<\/strong>\u5df2\u5b8c\u5168\u6574\u5408\u5230 Webex \u5ba2\u670d\u4e2d\u5fc3\uff0c\u6b64\u53ef\u900f\u904e\u66f4\u591a\u6578\u4f4d\u7ba1\u9053\u9032\u884c\u53c3\u8207\u3002\u6709\u4e86 Webex Connect\uff0c\u5ba2\u6236\u73fe\u5728\u53ef\u900f\u904e 16 \u500b\u4ee5\u4e0a\u7684\u7ba1\u9053\u9032\u884c\u4e92\u52d5\uff0c\u73fe\u5728\u5373\u5305\u62ec Instagram \u548c Google Business Messages\u3002\u6709\u4e86 Webex Connect\uff0c\u4f01\u696d\u73fe\u5728\u53ef\u5728\u5176\u5ba2\u6236\u6240\u5728\u7684\u5730\u65b9\u7372\u5f97\u5ba2\u6236\u652f\u63f4\u548c\u65b0\u7684\u5546\u52d9\u9ad4\u9a57\u3002<\/li>\n<\/ul>\n<h4>\u6539\u5584\u4ee3\u7406\u9ad4\u9a57<\/h4>\n<ul>\n<li><strong>Webex \u5ba2\u670d\u4e2d\u5fc3\u5c07\u901a\u904e Microsoft Teams <\/strong>\u8a8d\u8b49\uff0c\u5be6\u73fe\u7121\u7e2b\u4e92\u52d5\u548c\u57fa\u65bc\u6280\u80fd\u7684 Teams \u64a5\u5165\u8def\u7531\u3002<\/li>\n<li><strong>\u5168\u65b0\u7684 Cisco \u8033\u6a5f 720 \u7cfb\u5217<\/strong>\u7684\u8a2d\u8a08\u5145\u5206\u4ee5\u4ee3\u7406\u7684\u89d2\u5ea6\u51fa\u767c\uff0c\u80fd\u6539\u5584\u4ee3\u7406\u7684\u807d\u89ba\u9ad4\u9a57\u3002\u8a72\u8033\u6a5f\u5177\u6709\u8f15\u5de7\u7684 276\u00b0 \u65cb\u8f49\u81c2\u67b6\uff0c\u9644\u6709\u7ffb\u8f49\u975c\u97f3\u529f\u80fd\uff0c\u4e26\u63d0\u4f9b\u4e00\u500b\u53ef\u52a0\u5165 Webex \u548c Microsoft Teams \u7684\u6309\u9215\u3002\u60a8\u53ef\u9078\u64c7\u55ae\u8033\u6216\u96d9\u8033\u4f69\u6234\u7684\u8033\u6a5f\u3002<\/li>\n<\/ul>\n<h4>\u6539\u5584\u6211\u5011\u5ba2\u6236\u7684\u696d\u52d9\u6210\u679c<\/h4>\n<ul>\n<li><strong>Webex \u5ba2\u670d\u4e2d\u5fc3\u63d0\u4f9b\u57fa\u65bc\u96f2\u7aef\u7684\u589e\u5f37\u578b\u4e3b\u7ba1\u5100\u8868\u677f<\/strong>\uff0c\u53ef\u76e3\u63a7\u4ee3\u7406\u8868\u73fe\uff0c\u4e26\u5728\u6574\u5408\u7684 Webex \u61c9\u7528\u7a0b\u5f0f\u4e2d\u50b3\u9001\u8a0a\u606f\u3001\u67e5\u770b\u8a73\u7d30\u7684\u4ee3\u7406\u8cc7\u8a0a\uff0c\u4ee5\u53ca\u6700\u91cd\u8981\u7684\u901a\u8a71\u4eae\u9ede\u3002Webex \u4e5f\u6b63\u5728\u64f4\u5c55\u5206\u6790\u5668\u5831\u544a\uff0c\u4e3b\u7ba1\u5011\u53ef\u900f\u904e\u5373\u6642\u548c\u6b77\u53f2\u6d1e\u5bdf\u5831\u544a\u4f86\u6700\u4f73\u5316\u5718\u968a\u7e3e\u6548\u3002\u9019\u5c07\u6709\u52a9\u65bc\u63d0\u9ad8\u4ee3\u7406\u4e3b\u7ba1\u7684\u751f\u7522\u529b\u3002<\/li>\n<li><strong>Webex \u6700\u8fd1\u63a8\u51fa\u4e86\u5ba2\u6236\u9ad4\u9a57\u958b\u767c\u8005\u5165\u53e3\u7db2\u7ad9<\/strong>\uff0c\u53ef\u5b58\u53d6 API \u548c\u6587\u4ef6\uff0c\u9032\u800c\u500b\u4eba\u5316\u5ba2\u670d\u4e2d\u5fc3\u3002\u4f7f\u7528\u6b64\u65b0\u529f\u80fd\u4f86\u81ea\u8a02\u548c\u64f4\u5c55\u53ef\u80fd\u6027\u3002<\/li>\n<\/ul>\n<h2>\u60a8\u6e96\u5099\u597d\u900f\u904e Webex \u4f86\u63d0\u5347\u60a8\u7684\u5ba2\u6236\u9ad4\u9a57\u4e86\u55ce\uff1f<\/h2>\n<p>\u5982\u60a8\u6240\u898b\uff0cWebex \u548c Cisco \u7684\u7d50\u5408\uff0c\u8b93\u6211\u5011\u53ef\u4ee5\u5728\u76f8\u540c\u7684\u5e73\u53f0\u4e0a\u6bcf\u6708\u8655\u7406\u8d85\u904e 80 \u5104\u901a\u901a\u8a71\uff0c\u4e26\u4f7f\u60a8\u7684\u696d\u52d9\u53d7\u76ca\u3002Cisco \u662f\u552f\u4e00\u4e00\u9593\u53ef\u900f\u904e\u6211\u5011\u7684 Webex \u5ba2\u670d\u4e2d\u5fc3 (CCaaS)\u3001Webex Connect (CPaaS) \u548c Webex Suite (UCaaS) CX \u7b49\u7522\u54c1\u7d44\u5408\u4f86\u63d0\u4f9b\u5b8c\u5168\u6574\u5408\u7684 CX \u89e3\u6c7a\u65b9\u6848\u7684\u516c\u53f8\u3002<\/p>\n<p>\u6700\u5f8c\uff0c\u6211\u9f13\u52f5\u60a8\u67e5\u770b\u60a8\u7684\u696d\u52d9\u6d41\u7a0b\uff0c\u4ee5\u627e\u51fa\u60a8\u53ef\u4ee5\u4f7f\u7528\u6578\u4f4d\u4ee3\u7406\u4f86\u5b8c\u6210\u81ea\u52d5\u5316\u7684\u5834\u666f\u4e4b\u4e00\u3002\u60a8\u53ef\u900f\u904e\u9019\u6a23\u505a\u800c\u6e05\u695a\u5730\u8861\u91cf\u4e26\u77ad\u89e3\u5b83\u5c0d\u60a8\u7684\u5ba2\u6236\u7684\u5f71\u97ff\uff0c\u4ee5\u53ca\u53ef\u4ee5\u70ba\u60a8\u7684\u5ba2\u670d\u4e2d\u5fc3\u6240\u5275\u9020\u7684\u504f\u8f49\u3002\u9081\u51fa\u9019\u4e00\u6b65\u5f8c \u2014 \u60a8\u5373\u5c55\u958b\u4e86\u7c21\u5316\u5ba2\u6236\u9ad4\u9a57\u4e26\u63d0\u9ad8\u6548\u7387\u7684\u6b77\u7a0b\u3002<\/p>\n<p>\u6211\u5011\u53ef\u4ee5\u4e00\u8d77\u6539\u8b8a\u91cd\u8981\u7684\u6642\u523b\uff01\u9019\u662f\u4e00\u500b\u63a8\u52d5\u8207\u653e\u5927\u5f71\u97ff\u529b\u7684\u6a5f\u6703&#8230;\u4e5f\u662f\u80fd\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\u800c\u5efa\u7acb\u54c1\u724c\u5fe0\u8aa0\u5ea6\uff0c\u4e26\u8b93\u5ba2\u6236\u611f\u89ba\u6709\u88ab\u8a18\u4f4f\u7684\u6a5f\u6703\u3002\u6211\u9f13\u52f5\u60a8\u7acb\u5373\u63a2\u7d22<a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">Webex CX<\/a>\uff01<\/p>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/newsroom.cisco.com\/c\/r\/newsroom\/en\/us\/index.html\" target=\"_blank\" rel=\"noopener\">\u65b0\u805e\u7a3f<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/pushing-boundaries-of-digital-interaction\" target=\"_blank\" rel=\"noopener\">\u7a81\u7834\u6578\u4f4d\u4e92\u52d5\u7684\u754c\u9650<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/gartner-contact-center-mq\/\" target=\"_blank\" rel=\"noopener\">Cisco \u7372\u9078 Gartner\u00ae Magic Quadrant&#x2122; \u63a1\u7528\u70ba\u5176\u5ba2\u670d\u4e2d\u5fc3<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/first-horizion\/\" target=\"_blank\" rel=\"noopener\">First Horizon \u63a1\u7528 Webex Contact Center \u4e0d\u65b7\u9032\u5316<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/closing-the-gaps-of-an-exceptional-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\u7e2e\u5c0f\u6703\u963b\u7919\u5353\u8d8a\u5ba2\u6236\u9ad4\u9a57\u7684\u5dee\u8ddd (\u7b2c 1 \u90e8\u5206) <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u671f\u671b\u6b63\u5728\u8fc5\u901f\u8b8a\u5316\u3002\u4ed6\u5011\u53ef\u4ee5\u5f9e\u884c\u52d5\u88dd\u7f6e [&hellip;]<\/p>\n","protected":false},"author":5384,"featured_media":399959,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[7212],"class_list":["post-401456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8011","category-1579","tag-webex-connect"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u91cd\u8981\u6642\u523b\uff0c\u8b93 Webex Connects \u5275\u9020\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/zh-hant\/\u5ba2\u6236\u9ad4\u9a57\/\u91cd\u8981\u6642\u523b\uff0c\u8b93-webex-connects-\u5275\u9020\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u91cd\u8981\u6642\u523b\uff0c\u8b93 Webex Connects \u5275\u9020\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u5ba2\u6236\u671f\u671b\u6b63\u5728\u8fc5\u901f\u8b8a\u5316\u3002\u4ed6\u5011\u53ef\u4ee5\u5f9e\u884c\u52d5\u88dd\u7f6e [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hant\/\u5ba2\u6236\u9ad4\u9a57\/\u91cd\u8981\u6642\u523b\uff0c\u8b93-webex-connects-\u5275\u9020\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-26T14:10:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/wx-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"551\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lorrissa Horton\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lorrissa Horton\" \/>\n<script type=\"application\/ld+json\" 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