{"id":401556,"date":"2022-10-21T11:57:31","date_gmt":"2022-10-21T18:57:31","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/first-horizon-%e4%bd%bf%e7%94%a8-webex-contact-center-%e4%b8%8d%e6%96%b7%e9%80%b2%e5%8c%96\/"},"modified":"2022-10-21T11:57:31","modified_gmt":"2022-10-21T18:57:31","slug":"first-horizon-%e4%bd%bf%e7%94%a8-webex-contact-center-%e4%b8%8d%e6%96%b7%e9%80%b2%e5%8c%96","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/first-horizon-%e4%bd%bf%e7%94%a8-webex-contact-center-%e4%b8%8d%e6%96%b7%e9%80%b2%e5%8c%96\/","title":{"rendered":"First Horizon \u4f7f\u7528 Webex Contact Center \u4e0d\u65b7\u9032\u5316"},"content":{"rendered":"

\u904d\u4f48 12 \u500b\u5dde\u3001750 \u540d\u5ba2\u670d\u5c08\u54e1\u3001\u7e3d\u5171 5,500 \u540d\u54e1\u5de5\u3001\u7d04 20,000 \u500b\u7aef\u9ede\uff0c\u4ee5\u53ca\u8d85\u904e 110 \u842c\u540d\u5ba2\u6236\u3002\u6709\u9019\u7b49\u898f\u6a21\uff0cFirst Horizon Bank \u77e5\u9053\u8b93\u6240\u6709\u4eba\u638c\u63e1\u60c5\u6cc1\u7684\u91cd\u8981\u6027\u3002<\/p>\n

\u4e0d\u8ad6\u662f\u652f\u7968\u5e33\u6236\u548c\u623f\u8cb8\uff0c\u6216\u662f\u4fe1\u7528\u5361\u548c\u884c\u52d5\u9280\u884c\uff0cFirst Horizon \u6eff\u8db3\u5ba2\u6236\u500b\u4eba\u91d1\u878d\u9700\u6c42\u7684\u6bcf\u500b\u9762\u5411\u3002\u8eab\u70ba\u7f8e\u570b\u6771\u5357\u90e8\u7684\u91d1\u878d\u6a5f\u69cb\u9f8d\u982d\u4e4b\u4e00\uff0c\u9019\u9593\u9280\u884c\u81f4\u529b\u65bc\u63d0\u4f9b\u5275\u65b0\u3001\u4fbf\u5229\u4e14\u5be6\u7528\u7684\u9280\u884c\u9ad4\u9a57\u3002<\/p>\n

\u7387\u5148\u63a1\u7528\u96f2\u7aef\u578b\u5ba2\u670d\u4e2d\u5fc3<\/h2>\n

\u63d0\u5230\u512a\u8cea\u670d\u52d9\u548c\u652f\u63f4\uff0cFirst Horizon \u7684\u5ba2\u670d\u4e2d\u5fc3\u662f\u71df\u904b\u6838\u5fc3\u3002\u5176\u5ba2\u670d\u4e2d\u5fc3\u5c0d\u9280\u884c\u696d\u52d9\u975e\u5e38\u91cd\u8981\uff0c\u4ee5\u81f4\u65bc First Horizon \u8070\u660e\u5730\u6295\u8cc7\u4e00\u7cfb\u5217\u5275\u65b0\u6280\u8853\uff0c\u85c9\u6b64\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n

\u9019\u9593\u9280\u884c\u5df2\u958b\u59cb\u4f7f\u7528\u4e92\u52d5\u8a9e\u97f3\u56de\u61c9 (IVR) \u7cfb\u7d71\u3002\u9019\u9805\u5de5\u5177\u8b93 First Horizon \u80fd\u70ba\u5ba2\u6236\u63d0\u4f9b\u81ea\u52a9\u9078\u9805\uff0c\u800c\u975e\u7b49\u5f85\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5354\u52a9\u3002\u4f46\u8a9e\u97f3\u670d\u52d9\u7ba1\u7406\u54e1\u526f\u7e3d\u88c1 Jason O\u2019Dell \u8868\u793a\uff0c\u96a8\u8457\u6642\u9593\u904e\u53bb\uff0c\u9280\u884c\u7684\u81ea\u52a9\u89e3\u6c7a\u65b9\u6848\u5df2\u9010\u6f38\u904e\u6642\u3002\u4ed6\u8a8d\u70ba\u5ba2\u670d\u4e2d\u5fc3\u548c IVR \u5c0d\u8a31\u591a\u7d44\u7e54\u800c\u8a00\uff0c\u901a\u5e38\u662f\u300c\u8a2d\u5b9a\u597d\u5c31\u4e0d\u5fc5\u7406\u6703\u300d\u7684\u7522\u54c1\u3002<\/p>\n

O\u2019Dell \u4e3b\u5f35\uff1a\u300c\u4f46\u9019\u4e0d\u9069\u7528\u65bc\u73fe\u4eca\u4e16\u754c\u3002\u5ba2\u6236\u6709\u4e86\u300e\u73fe\u5728\u5c31\u8981\u300f\u7684\u5fc3\u614b\uff0c\u671f\u671b\u548c\u9700\u6c42\u4e5f\u96a8\u4e4b\u63d0\u9ad8\u3002\u300d<\/p>\n

\u56e0\u6b64 O\u2019Dell \u958b\u59cb\u5c0b\u627e\u53ef\u96a8\u5ba2\u6236\u6f14\u9032\u7684\u89e3\u6c7a\u65b9\u6848\u3002First Horizon \u4e00\u958b\u59cb\u53ea\u9396\u5b9a\u5167\u90e8\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\uff0c\u4f46\u5169\u5e74\u5f8c\u4ecd\u627e\u4e0d\u5230\u9069\u5408\u7684\u6280\u8853\u3002\u4ed6\u5011\u5728 2020 \u5e74\u6536\u8cfc 30 \u5bb6\u5206\u516c\u53f8\u5f8c\uff0c\u53c8\u5373\u5c07\u8207 IberiaBank \u5408\u4f75\uff0cO\u2019Dell \u77e5\u9053\u5fc5\u9808\u76e1\u5feb\u8f49\u63db\u3002<\/p>\n

\u4ed6\u8aaa\u660e\uff1a\u300c\u6211\u5011\u767c\u73fe\u76ee\u524d\u7684\u7cfb\u7d71\u975e\u5e38\u96e3\u7dad\u8b77\u3001\u7ba1\u7406\u548c\u65b0\u589e\u4f7f\u7528\u8005\u3002\u6211\u5011\u77e5\u9053\u5fc5\u9808\u627e\u5230\u89e3\u6c7a\u65b9\u6848\uff0c\u8b93\u4eba\u54e1\u80fd\u66f4\u5feb\u4e0a\u7dda\u3001\u63a5\u53d7\u8a13\u7df4\uff0c\u4e26\u6388\u6b0a\u4ed6\u5011\u4f7f\u7528\u7522\u54c1\u3002\u300d<\/p>\n

\u5e78\u597d First Horizon \u5df2\u662f Cisco Call Manager \u5ba2\u6236\u3002\u6aa2\u8996\u53ef\u7528\u9078\u9805\u5f8c\uff0c\u9019\u9593\u9280\u884c\u9078\u64c7\u904b\u7528\u8207\u601d\u79d1\u73fe\u6709\u7684\u95dc\u4fc2\uff0c\u5f15\u9032\u96f2\u7aef\u578b Webex Contact Center<\/a>\u3002\u7d93\u904e\u597d\u5e7e\u5e74\u7684\u5c0b\u8993\u5f8c\uff0cO\u2019Dell \u548c\u4ed6\u7684\u5718\u968a\u7d42\u65bc\u6709\u4e86\u7406\u60f3\u5e73\u53f0\u3002<\/p>\n

\u5feb\u901f\u8f15\u9b06\u57f7\u884c<\/h2>\n

First Horizon \u5728 2021 \u5e74 3 \u6708\u6b63\u5f0f\u8f49\u63db\u81f3 Webex Contact Center\u3002O\u2019Dell \u80fd\u5728\u96f2\u7aef\u4e2d\u7c21\u5316\u4e0a\u7dda\u6d41\u7a0b\uff0c\u4e0d\u5fc5\u500b\u5225\u8a2d\u5b9a\u6bcf\u500b\u4f7f\u7528\u8005\uff0c\u9019\u5728\u5b8c\u6210 Iberia \u5408\u4f75\u6642\u5c07\u6703\u662f\u4e00\u5927\u512a\u52e2\u3002<\/p>\n

\u4ed6\u8868\u793a\uff1a\u300c\u7531\u65bc\u80fd\u5920\u9069\u7576\u532f\u5165\u3001\u5efa\u7acb\u4e26\u8a13\u7df4\u4f7f\u7528\u8005\uff0c\u6211\u5011\u5be6\u969b\u4e0a\u82b1\u4e94\u5230\u5341\u5206\u9418\u5c31\u8b93 1,500 \u540d\u5ba2\u670d\u5c08\u54e1\u4e0a\u7dda\u4e86\u3002\u89c0\u770b 15 \u5206\u9418\u7684\u8a13\u7df4\u5f71\u7247\u5f8c\uff0c\u9019\u4e9b\u5ba2\u670d\u5c08\u54e1\u5c31\u6703\u64cd\u4f5c\u6240\u9700\u7684\u529f\u80fd\uff0c\u5728\u5408\u4f75\u548c\u6536\u8cfc\u671f\u9593\u56de\u7b54\u5ba2\u6236\u554f\u984c\uff0c\u5982\u6b64\u4e00\u4f86\uff0c\u6211\u5011\u5c31\u4e0d\u6703\u8b93\u65b0\u5ba2\u6236\u7b49\u592a\u4e45\u3002\u300d<\/p>\n

O\u2019Dell \u8868\u793a\u9019\u662f\u4ed6\u5011\u9078\u64c7 Webex Contact Center \u6700\u5927\u7684\u539f\u56e0\u4e4b\u4e00\u3002\u4ed6\u8868\u793a\u4e0d\u8ad6\u4f7f\u7528\u4efb\u4f55\u7522\u54c1\uff0c\u90fd\u6703\u60f3\u76e1\u5feb\u8b93\u6240\u6709\u4eba\u90fd\u80fd\u4f7f\u7528\u5e73\u53f0\uff0c\u4ee5\u4fbf\u5fae\u8abf\u548c\u65b0\u589e\u529f\u80fd\u3002Webex \u8b93\u4ed6\u80fd\u9010\u6b65\u57f7\u884c\u89e3\u6c7a\u65b9\u6848\uff0c\u4ed6\u4fbf\u4e0d\u5fc5\u4e00\u6b21\u505a\u300c\u6240\u6709\u4e8b\u60c5\u300d\u3002\u9019\u8868\u793a\u4ed6\u80fd\u65b0\u589e\u5176\u4ed6\u529f\u80fd\uff0c\u800c\u4e0d\u5fc5\u72a7\u7272\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n

\u5be6\u969b\u4e0a First Horizon \u5df2\u900f\u904e Webex \u63d0\u5347\u81ea\u52a9\u670d\u52d9\u7387\uff0c\u626d\u8f49\u4ed6\u5011\u8fd1\u5e7e\u5e74\u6b77\u7d93\u7684\u7a69\u5b9a\u4e0b\u6ed1\u60c5\u6cc1\u3002<\/p>\n

O\u2019Dell \u8868\u793a\uff1a\u300c\u6211\u5011\u770b\u5230\u6bcf\u6708\u81ea\u52a9\u670d\u52d9\u7387\u5e73\u5747\u70ba 87%\uff0c\u8868\u793a\u6709\u66f4\u591a\u5ba2\u6236\u4e0d\u4e00\u5b9a\u9700\u8981\u5ba2\u670d\u5c08\u54e1\u5354\u52a9\u8655\u7406\u5927\u5c0f\u4e8b\u9805\u3002\u300d\u63db\u53e5\u8a71\u8aaa\uff0cFirst Horizon \u6b63\u5e6b\u52a9\u5ba2\u6236\u5728\u4e0d\u9700\u8981\u771f\u4eba\u5ba2\u670d\u5c08\u54e1\u5354\u52a9\u4e0b\uff0c\u6210\u529f\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n

\u540c\u6642\uff0c\u5ba2\u670d\u5c08\u54e1\u6709\u66f4\u591a\u6642\u9593\u8655\u7406\u5176\u4ed6\u5ba2\u6236\u8f03\u70ba\u68d8\u624b\u7684\u554f\u984c\uff08\u7121\u6cd5\u900f\u904e\u96fb\u8a71\u6216\u81ea\u52a9\u670d\u52d9\u89e3\u6c7a\uff09\uff0c\u85c9\u6b64\u9032\u4e00\u6b65\u6539\u5584\u9280\u884c\u9ad4\u9a57\u3002<\/p>\n

\u5354\u52a9\u6210\u9577\u4e2d\u7684\u4f01\u696d\u7c21\u5316\u5354\u4f5c<\/h2>\n

O\u2019Dell \u8868\u793a First Horizon \u73fe\u5728\u300c\u5168\u9762\u63a1\u7528 Webex \u54c1\u724c\u7522\u54c1\u300d\u3002<\/p>\n

\u9664\u4e86 Webex Contact Center\uff0cFirst Horizon \u4e5f\u904b\u7528 Webex Events<\/a> \u8209\u8fa6\u6bcf\u6708\u865b\u64ec\u6d3b\u52d5\uff0c\u8b93\u5ba2\u6236\u638c\u63e1\u9280\u884c\u7684\u6700\u65b0\u9032\u5c55\u3002\u5728\u75ab\u60c5\u671f\u9593\uff0c\u8a31\u591a\u516c\u53f8\u7684\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u958b\u59cb\u9060\u7aef\u5de5\u4f5c\uff0cWebex Meetings<\/a> \u548c Webex \u61c9\u7528\u7a0b\u5f0f<\/a>\u5728\u5354\u52a9\u6240\u6709\u4eba\u4fdd\u6301\u806f\u7e6b\u4e0a\u626e\u6f14\u4e86\u91cd\u8981\u7684\u89d2\u8272\u3002<\/p>\n

O\u2019Dell \u8868\u793a First Horizon \u5728\u75ab\u60c5\u524d\u7d04\u6709 200 \u540d Webex \u4f7f\u7528\u8005\u3002\u73fe\u5728\u6bcf\u6708\u5df2\u8d85\u904e 1,800 \u540d\u6d3b\u8e8d\u4f7f\u7528\u8005\u3002<\/p>\n

\u7531\u65bc\u90e8\u5206\u9ad8\u968e\u4e3b\u7ba1\u4ecd\u5728\u8fa6\u516c\u5ba4\u8fa6\u516c\uff0cFirst Horizon \u5728\u5176\u4ed6\u4e09\u9593\u6703\u8b70\u5ba4\u5b89\u88dd\u64ec\u771f\u8996\u8a0a\u6703\u8b70\u7cfb\u7d71\u3002\u9019\u53ef\u8b93\u8fa6\u516c\u5ba4\u5167\u548c\u9060\u7aef\u9ad8\u968e\u4e3b\u7ba1\u5354\u4f5c\uff0c\u540c\u6642\u5728\u591a\u9593\u6703\u8b70\u5ba4\u4fdd\u6301\u793e\u4ea4\u8ddd\u96e2\u3002O\u2019Dell \u8cfc\u8cb7\u4e86 Webex Rooms Kits<\/a> \u548c\u651d\u5f71\u6a5f\uff0c\u78ba\u4fdd\u8996\u8a0a\u54c1\u8cea\u548c\u529f\u80fd\u7b49\u7686\u70ba\u6700\u4f73\u7b49\u7d1a\u3002<\/p>\n

Webex \u61c9\u7528\u7a0b\u5f0f<\/a>\u4f5c\u70ba\u6574\u500b\u7d44\u7e54\u7684\u9810\u8a2d\u8edf\u9ad4\u96fb\u8a71\uff0c\u8b93 First Horizon \u6bcf\u5929\u5fc5\u9808\u7591\u96e3\u6392\u89e3\u548c\u7ba1\u7406\u7684\u61c9\u7528\u7a0b\u5f0f\u6578\u91cf\u6e1b\u5c11\u4e86\u3002\u73fe\u5728\u5ba2\u670d\u5c08\u54e1\u4e0d\u8ad6\u4f55\u6642\u5728\u4f55\u5730\u4e0a\u73ed\uff0c\u90fd\u6709\u4e00\u7d44\u5c08\u5c6c\u96fb\u8a71\u865f\u78bc\u3002<\/p>\n

O\u2019Dell \u8aaa\u660e\uff1a\u300c\u5927\u5bb6\u80fd\u5728\u5bb6\u4e0a\u73ed\uff0c\u9084\u53ef\u4eab\u6709\u8207\u5728\u8fa6\u516c\u5ba4\u76f8\u540c\u7684\u6240\u6709\u529f\u80fd\u3002Webex \u5df2\u9806\u5229\u8f49\u578b\u4e26\u904b\u7528\u5404\u7a2e\u670d\u52d9\u3002\u300d<\/p>\n

\u5118\u7ba1 O\u2019Dell \u8b9a\u8cde\u904b\u7528\u55ae\u4e00\u5de5\u5177\u7c21\u5316\u5ba2\u670d\u5c08\u54e1\u9ad4\u9a57\u5e36\u4f86\u7684\u597d\u8655\uff0c\u540c\u6642\u4e5f\u4eab\u53d7\u80fd\u5c07\u5176\u4ed6\u7522\u54c1\u8207 Webex \u5354\u4f5c\u5957\u4ef6\u6574\u5408\u3002\u9019\u4e0d\u53ea\u8b93 First Horizon \u80fd\u5728\u9069\u7576\u6642\u6a5f\u5f15\u9032\u65b0\u5de5\u5177\uff0c\u4e5f\u5e6b\u52a9\u516c\u53f8\u9023\u7d50\u5916\u90e8\u7b2c\u4e09\u65b9\u3002<\/p>\n

O\u2019Dell \u8868\u793a\uff1a\u300c\u958b\u653e\u4f7f\u7528\u7af6\u722d\u7522\u54c1\u5c0d\u5354\u4f5c\u5e73\u53f0\u800c\u8a00\u975e\u5e38\u91cd\u8981\u3002\u52a0\u5165\u52a9\u529b\u4e26\u8207\u5408\u4f5c\u5925\u4f34\u5408\u4f5c\u5960\u5b9a\u4e86 Webex \u7684\u9818\u5c0e\u5730\u4f4d\uff0c\u56e0\u70ba\u5b83\u80fd\u6574\u5408\u958b\u653e\u5e73\u53f0\uff0c\u78ba\u4fdd\u5de5\u5177\u6c38\u9060\u70ba\u6700\u65b0\u72c0\u614b\u4e26\u7dad\u6301\u7a69\u5b9a\u3002\u300d<\/p><\/blockquote>\n

Webex \u652f\u63f4 First Horizon \u7684\u767c\u5c55<\/h2>\n

First Horizon \u5728 2022 \u5e74 2 \u6708\u5ba3\u5e03\u53e6\u4e00\u9805\u5408\u4f75\u6848\uff0c\u9810\u8a08\u5728 2023 \u5e74\u524d\u5b8c\u6210\u3002First Horizon \u5c07\u8f49\u8b8a\u6210\u50f9\u503c 1.6 \u5146\u7684\u9280\u884c\uff0c\u4ed6\u5011\u77e5\u9053\u8f15\u9b06\u5354\u4f5c\u7684\u5fc5\u8981\u6027\u3002\u9019\u6642\u5c31\u662f Webex \u6d3e\u4e0a\u7528\u5834\u7684\u6642\u5019\u3002<\/p>\n

O\u2019Dell \u8868\u793a\uff1a\u300c\u6211\u8a8d\u70ba Webex \u4f5c\u70ba\u96f2\u7aef\u5e73\u53f0\u7684\u597d\u8655\u5728\u65bc\uff0c\u6211\u5011\u80fd\u7acb\u5373\u5efa\u7acb\u5e33\u6236\u4e26\u8b93\u65b0\u4f7f\u7528\u8005\u67e5\u770b\u6211\u5011\u7684\u5e73\u53f0\u3002\u6211\u5011\u80fd\u5c55\u793a\u76ee\u524d\u4f7f\u7528\u7684\u90e8\u5206\u529f\u80fd\uff0c\u9019\u6709\u52a9\u65bc\u5408\u4f75\u3002\u300d<\/p>\n

\u5728\u6b64\u540c\u6642\uff0cFirst Horizon \u6301\u7e8c\u5c07 Webex \u7576\u4f5c\u4e3b\u8981\u5354\u4f5c\u5e73\u53f0\u3002O\u2019Dell \u671f\u671b\u4fdd\u6301\u4e0d\u8b8a\u3002<\/p>\n

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She holds a bachelor\u2019s degree from the University of North Carolina at Chapel Hill and currently lives in Austin, Texas.","sameAs":["https:\/\/www.linkedin.com\/in\/courtenaygodshall\/","https:\/\/x.com\/https:\/\/twitter.com\/Court_Cisco"],"url":"https:\/\/blog.webex.com\/zh-hant\/contributors\/cgodshall\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/401556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/users\/5578"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=401556"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/401556\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media\/399453"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=401556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/categories?post=401556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/tags?post=401556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}