Video Conferencing Team Collaboration Collaboration Devices Engineering

Administrators’ 3-step guide to managing devices remotely

Apr 02, 2020 — Richard Bayes

Easy remote device management

Managing Webex Room devices is as simple as using them! Using Webex Control Hub, administrators are able to configure and troubleshoot devices remotely. Regardless if you have direct network access to the device, here are 3 tools to help configure and troubleshoot devices.

1) Advanced configurations

First tool I will mention is about configuring devices. While the out of the box experience for Webex Room devices will work for every standard workload and workflow, sometimes you need to modify a certain configuration for a specific workspace. A lot of administrators are used to using the on-device web interface, but with Control Hub you can change configurations in seconds directly in the portal. Click on any Webex Device and open up “Advanced Configurations”. You can apply hundreds of configurations directly here. Keep an eye out as we make it even easier to modify bulk configurations in the near future!

2) Manage logs

The next tool is a brand new one we just released! We heard from customers and partners that it was hard to troubleshoot devices that were not on the same network as the administrator. We got you covered – it is now possible to troubleshoot issues quickly and more efficiently. Manage Logs is now available in the Devices page to allow you to easily generate and download log files which can be used to self-troubleshoot or reference with TAC if you need to contact us to help!

3) Troubleshoot calls

The final tool is how administrators can troubleshoot calls directly in Control Hub for Webex Meetings. Call Diagnostics in the Troubleshooting section has got a recent improvement to let you search not just by User or Meeting ID but also by the Device Name. This will allow you to view live data updated in 60 second intervals. You can access information like packet loss, jitter or even resolution.

These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to What’s New in Cisco Webex Control Hub