Since starting in the CCaaS space back in 2012, Jess has found a passion for CX through navigating the complexity of the market, while also recognizing (and relating to) the need for continuous innovation in the contact center. Throughout her time in this space, Jessica has held various roles in Product Marketing, Competitive Intelligence, and Sales and Channel Enablement giving a well-rounded depth of knowledge applied to her communication practices and endless curiosity in a rapidly changing environment.
Now as a Director of Product Marketing at Webex by Cisco, Jessica champions thought leadership, experiential learning, and the promotion of new ideas to keep us all immersed in the requirements and changes of the CX and EX landscape.
