Cage Match in Review: Collaboration and Hybrid Work
New report highlights Webex advantages
Enterprise Connect is one of the leading global conferences and trade shows for the communications industry. Among the many highlights of being back live after three years (seeing customers, partners, and industry peers), the one I can’t stop thinking about is “Cage Match,” an in-depth assessment of the leading vendors for unified communications and collaboration.
Every year, these compete sessions are some of the most highly anticipated and best-attended at Enterprise Connect—attendees have been flocking to them for more than ten years to hear the latest insights from veteran industry analysts Phil Edholm and Brent Kelly. It continues to be popular because the session is based on extensive research, interviews, and firsthand testing of each solution.
Cage Match was exceptionally interesting to me, especially considering how hybrid work is becoming more common across organizations and how we at Webex are working to solve the challenges businesses face when connecting a diverse, hybrid workforce. The session dug deep into what organizations need to survive and thrive while they welcome some employees back to the office and continue to support their remote workforce.
The analysts’ assessment led them to conclude that Webex is the only solution that’s a leader in both Meetings and Telephony!
I asked one of the analysts to summarize the state of collaboration technologies and explain the Webex advantages for the benefit of our current and prospective customers. We now have an eBook and video presentation providing these highlights in greater detail. Full disclosure: we commissioned these reports to focus on the Webex advantages and differentiators. Still, the information is based on an objective, meticulous, and independent assessment. I’ll let the analysis speak for itself, but here are some key findings that I believe you will find relevant to your business.
Superior end-to-end experience
With a complete software and hardware solution, we truly optimize user experience and value. And being compared to Apple—which is a valued partner and a highly respected innovator and pioneer – was a high point for me!
The analysis pointed to our hardware and software integration features across Webex as a key differentiator in the collaboration market. Deep integration optimizes experience, improves functionality, and enables more advanced capabilities for users.
Single platform advantage
Our complete, integrated platform also delivers enormous benefits for customer organizations in terms of simplified deployment, security, management, and analytics. The single platform approach eliminates significant integration costs, effort, and risks. The result is a better experience for users and integrated delivery for administrators who won’t have to cobble together multiple tools to try to get similar results.
When it comes to collaboration technologies, complexity can often be the enemy. While many communications and collaboration tools are available today, I believe providing a single integrated platform that works seamlessly with Cisco networking, security, and devices makes Webex a best-in-class solution that is simpler to deploy and use.
We invested heavily in innovation to take user experience and productivity to a new level. The analysts recognized our excellence in diverse areas such as AI-based audio and video intelligence.
Our Audio Intelligence capabilities use artificial intelligence to optimize the speaker’s voice or to equalize group meeting voices—meaning everyone can be heard at their best. This feature will also eliminate background noise, improving collaboration experiences. A new video capability called People Focus equalizes the size and focus of participants’ screen presence, ensuring equal impact and inclusivity… no more tiny heads in the back of the conference room!
Another advancement we incorporated into the platform is real-time translation, which translates content into a variety of languages as well as audio transcriptions for faster and easier recaps of the meeting or event.
Competitive and flexible pricing
Pricing for collaboration solutions can often be misleading as it depends on deployment scope and options within an organization. This analysis removes some of the confusion by putting pricing claims to the test with actual customer use cases. When these real-life scenarios are considered in detail, Webex is shown to be highly competitive—and, in fact, the price leader in many cases.
I believe this assessment and analysis is an incredible resource to help you determine how communications and collaboration technologies could improve your business. I know how we at Webex feel about it, but you should see for yourself if this analysis resonates with you and your business needs. Check out this independent validation of the Webex advantages today!
Dec 2, 2022 — Lorrissa Horton
Dec 2, 2022 — Emily Brooks