Webex will be live and in-person at Enterprise Connect 2024 from March 25-28. If 2023 was the year of AI excitement, 2024 is the year of AI delivery, where we turn possibilities into real business value. This year we’re excited to showcase how AI is at the heart of reimagining hybrid work and customer experience, with hands-on demonstrations of AI across the Webex Platform including Webex Suite, Webex Contact Center, Cisco Collaboration Devices, and Control Hub.
Main Stage Moments:
Join Webex by Cisco leaders as they share top strategies and insights to help you reimagine work and customer experience:
Highlights for Hybrid Work and Collaboration Professionals:
Today’s Webex Suite is supercharged with Cisco AI Assistant to boost productivity, enhance communications, and make lives easier for IT professionals. Learn how this award-winning collaboration and communications solution, delivers industry-leading value with powerful out-of-the-box workflows. Find out how our customers have deployed our all-in-one, comprehensive solution, including meetings, messaging, calling, polling, events, webinars, video messaging and whiteboarding to transform their organizations, embrace hybrid work, simplify IT management, and reduce overall spend.
Collaboration sessions:
The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces
Panelists: Joseph Jacoboni (NexGen Technologies), Gary Sorrentino (Zoom), Tom Richards (Webex by Cisco) |Speaker: Craig Durr (Futurum Group)
Location: Sun B
When: Wednesday, March 27 | 8:00am – 8:45am
Where’s the Value in UC&C for Different Vertical Industries?
Panelists: Dr. Lance Ford (Zoom), John Poli (RingCentral), Isaac Kahn (Webex by Cisco), Eric Hanson (Mitel) |Speaker: Elka Popova (Frost & Sullivan)
Location: Osceola A
Can Business Mobile Convergence Transform your Workforce?
Panelists: Priti Vakil (Verizon), Lee Essex (Tango Networks), Mahendra Sekaran (Microsoft), Sanjay Srinivasan, PhD (Vonage), Amey Parandekar (Webex by Cisco) |Speakers: Adam Holtby (Omdia), Brent Kelly (Omdia)
Location: Osceola A
When: Wednesday, March 27 | 8:00am – 8:45am
Highlights for Contact Center Professionals:
Calling all contact center and customer experience leaders! You won’t want to miss these critical sessions. Understand what it takes to reimagine customer and agent experience, why UC+CC is a winning strategy, and key considerations for your proactive outreach strategy (hint: it’s your agents.) We’ll (obviously) showcase the Cisco AI Assistant for Webex Contact Center, but we promise you won’t want to miss what we have to share!
Contact center sessions:
How First Horizon Bank is Reimagining Customer and Agent Experiences with Webex Contact Center
Speakers: Jason O’Dell (First Horizon Bank), Courtenay Godshall (Webex by Cisco)
Contact Centers/CX 2027: What will drive the market
Panelists: Nathalie DeChellis (Genesys), Ben Evans (Afiniti), Elizabeth Tobey (NICE), Jono Luk (Webex by Cisco), Speaker: David Myron (Omdia)
Location: Sun D
When: Tuesday, March 26 | 8:00 am – 8:45 am
UC Plus CC: Making the Integration—and Realizing It’s Benefits
Panelists: Lauren Brockman (Bandwidth), Danita Belcher (RingCentral), Amey Parandekar (Webex by Cisco), Carlos Aragon (Vonage) |Speaker: Blair Pleasant (COMMfusion)
Location: Sun B
When: Wednesday, March 27 | 3:00pm – 3:45pm
Automate Proactive Digital Communications that Elevate Customer Interactions and Boost Productivity
Speakers: Brian Heikes (Webex by Cisco), Marcus Labra (Carnival Cruise Line)
Location: Sun D
When: Tuesday, March 26 | 2:30pm – 3:15pm
Highlights for Audio/Video Devices and Smart Buildings:
Transform your office for the future of work. Cisco collaboration devices deliver the feeling of being there—what we call ‘distance zero’—for hybrid teams around the world. We’re powering a better return-to-office experience by bringing the rich, high-quality context that makes in-person interactions so magical into the virtual space with advanced AI that’s only available on RoomOS. Experience these innovations for yourself, with demonstrations of our new flagship devices: Cisco Room Bar Pro, Room Kit EQX, and new announcements coming live from Enterprise Connect. Plus, experience how Cisco Spaces and Cisco collaboration devices can work together to transform your office into a smart building.
Cisco collaboration device sessions:
Creating Intelligent Meeting Rooms: How AI is reshaping the Meeting Room Experience
Panelists: Nia Celestin (DTEN), Mark Ewing (Google Workspace), Chris Moss (Zoom), Chris Barwick (Webex by Cisco), Albert Kooiman (Microsoft) |Speaker: Roopam Jain (Frost & Sullivan)
Location: Sun B
When: Monday, March 25 | 8:00am – 8:45am
How to Graduate from the ‘AV Club’ and Achieve Hybrid Excellence with Webex Meetings and Cisco Devices
Speakers: Alex Pop (M&T Bank), Janice Rapp (Webex by Cisco)
Location: Enterprise Case Studies Theater
When: Tuesday, March 26 | 3:45pm – 4:10pm
We can’t wait to see you there! Follow us on Linkedin, X, and Instagram for live updates.
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