Every year, WebexOne transforms into a stage for celebration as we honor the outstanding achievements of our Webex Customer Awards finalists and winners with a dazzling ceremony. The 2025 Webex Customer Awards gave us a chance to shine a light on organizations and individuals who are setting new standards for employee and customer experiences with Webex. This year, the excitement reached new heights—over 200 submissions wowed us with their creativity, innovation, and real-world impact. It was truly a night to remember, filled with inspiring stories and well-deserved recognition!
Adding to the excitement, we’re thrilled to introduce the all-new People’s Choice Award categories! For the first time, we invited the entire WebexOne community to cast their votes and help decide a special winner among our finalists, shining a spotlight on the stories and solutions that resonated most.
This year’s nominees impressed us with their creativity and commitment to making a real difference. Narrowing down our list to 22 winners across 16 categories wasn’t easy—every story was inspiring in its own way. We’re proud to congratulate this year’s winners and to share their remarkable achievements. Their inventive use of Webex is helping to build stronger teams, streamline communication, and deliver outstanding results for their customers.
Explore the full list of winners below and discover how they’re using Webex to create meaningful change in their organizations.
Webex Customer Awards 2025: Winners
AI Innovator: Employee Experience | NYU Langone Health
This award recognizes the company that has most successfully showcased vision, foresight, and innovation with their use of Cisco AI Assistant in Webex Suite.
NYU Langone Health
NYU Langone Health is setting a new standard for healthcare collaboration through its partnership with Cisco’s AI Early Adopter Program to integrate the transformative Webex Suite Meetings Platform. This strategic move directly addresses the critical need for enhanced meeting efficiency and comprehensive information retention across their vast organization, leveraging AI-powered in-meeting recaps and post-meeting summaries with actionable items. These innovative tools have demonstrably streamlined communication, ensuring diverse teams remain perfectly aligned and focused on crucial next steps, fostering a more productive environment. The enthusiastic adoption by their users underscores the profound value and intuitive nature of these intelligent solutions, reflected in a remarkable 24% month-over-month increase in AI Assistant usage. Furthermore, the Meeting Summary feature is now utilized in an astounding 99.92% of 5,270 meetings, with the “Summarize for Me” option embraced in 86% of sessions. This impressive commitment to intelligent collaboration showcases how Webex AI is not merely optimizing workflows but fundamentally revolutionizing how a leading healthcare institution operates and innovates.
AI Innovator: Customer Experience | CarShield
Celebrating a company that has demonstrated vision, foresight, and innovation through their use of Cisco AI Assistant in Webex Contact Center or Webex AI Agent.
CarShield
CarShield has set a new standard for customer experience by harnessing the power of Webex Contact Center’s AI capabilities. Facing challenges with scalability and delayed resolutions, CarShield implemented AI-powered agents and predictive outbound campaigns, boosting outreach by 66% and doubling average talk time to foster deeper customer connections. Their Pre-Call Screening AI Agent now contains 66% of calls without human intervention. Real-time AI claims processing has eliminated traditional 24-48 hour delays, delivering a 90% reduction in onboarding time for powertrain claims and ensuring instant resolutions. With more than 55,000 weekly AI-handled contacts, CarShield has truly emerged as an industry innovator in AI-driven customer service.
Collaboration Champion | HD Supply, National Trust, Uniting NSW.ACT
This award recognizes one company in each region (AMER, EMEAR, APJC) that has most successfully harnessed the power of the Webex Suite and its capabilities including Meetings, Calling, Messaging, Vidcast, Slido and Webinars Events.
HD Supply
HD Supply, one of North America’s leading industrial distributors, is transforming the way its 8,000 knowledge workers connect and collaborate. By adopting the full Webex Suite, the company has unified communication systems and seamlessly integrated acquisitions like Redi-Carpet—modernizing operations across its diverse network of locations. A cornerstone of this transformation has been the embrace of AI-powered features. More than half of all meetings—53%—now leverage the Webex AI Assistant’s post-meeting summaries, making it easier for teams to share information, stay aligned, and accelerate productivity.
HD Supply’s innovation journey doesn’t stop there. The company has refreshed its devices with Cisco 9800 series IP phones and launched a Webex Contact Center proof-of-concept designed to raise the bar for customer interactions. Together, these investments have elevated the employee experience, streamlined operations, and strengthened customer engagement. With Webex at the center of its collaboration strategy, HD Supply is setting new benchmarks for AI-driven teamwork—positioning itself for continued growth and success well into the future.
National Trust
The National Trust UK, Europe’s largest conservation charity, is brilliantly bridging tradition and innovation by embracing the Webex Suite to connect its workforce across over 500 historic properties and landscapes. Tackling network connectivity challenges and a workforce who are constantly on the move. Webex provided a unified platform with 6,500 licenses for Meetings, Messaging, and Calling, alongside 32,000 for Events, ensuring seamless communication. Their deployment across 250 sites means 90% of meetings now happen on Cisco Devices, logging over 29,000 hours of usage last year! Crucially, Webex’s advanced noise suppression empowers field teams, and the implementation of Webex Calling has significantly reduced energy consumption, with an impressive average usage rate of just 12.5k kWh across their devices, aligning perfectly with their sustainability goals. This strategic move has not only enhanced collaboration and operational efficiency but also fostered inclusivity through fine-tuned AI captions, making the National Trust a true beacon of modern, sustainable heritage management.
Uniting NSW.ACT
Uniting NSW.ACT, a leading care provider, has transformed its service delivery by adopting Webex Contact Center and Webex Calling, moving from fragmented communication to a unified, efficient system. Over the past year, the organization has achieved an impressive 98.7% good quality calls rating across 732,900 total call legs, ensuring reliable connections for both clients and employees. Now, 93% of calls are routed correctly to one of 18 regional teams on the first attempt—a significant jump from less than 60% previously.
Uniting is also rolling out Webex AI Agent, automating appointment management for their Homecare client. Starting with appointment cancellations, that once made up 14% of all calls, the residents are now provided with the flexibility to manage their appointments without having to wait in the queue at any time in the week instead of the previous business hours. They have been able to do this while delivering substantial annual savings within three months. Early feedback has been outstanding: pilot clients aged 66–91 rated their willingness to use AI at 4.06 out of 5, enjoying flexible, queue-free, natural conversations with the AI agent “Jeanie.” With strong support from leadership and ongoing innovation like Webex Connect for outbound SMS and expanded Cisco device integration, Uniting NSW.ACT is setting a new standard for care, client experience, and technology in Australia.
Cloud Calling Leader | Advance Auto Parts and Banco Santander
This award celebrates the company that has most effectively leveraged Webex Calling to enhance employee and customer experience.
Advance Auto Parts
Banco Santander
Banco Santander’s transition to Webex Calling has delivered impressive results, setting a benchmark for large-scale unified communications migrations in Brazil. Faced with the challenge of an obsolete Cisco IP phone fleet and the end of support for their legacy HCS platform, Santander partnered with Cisco to implement the innovative Webex Calling Dedicated Instance (DI) solution. This approach enabled the seamless repurposing of their existing IP phones, protecting their previous investments while moving to a cloud-based UCaaS environment. Over the course of just four months, Santander successfully migrated 18,000 users to Webex Calling DI, all without interrupting daily operations—even for remote branches. In the past year alone, the bank has managed over 19 million endpoint calls and more than 33 million total call minutes, with 90% of those calls rated as good quality. The project’s success highlights the strength of the collaboration, careful planning, and the flexibility of Webex Calling DI to handle large, mission-critical deployments.
Workspace Wizard | Booking.com and Wells Fargo
This award honors the company that has most creatively transformed its workspaces using Cisco devices and technology.
Booking.com
Booking.com has truly revolutionized its global, hybrid workplace by tackling the frustrating challenges of fragmented meeting experiences head-on with an ingenious Webex-powered solution! They developed “Easy VC” (EZVC), a brilliant QR-code-based system built on Webex’s APIs and RoomOS, allowing users to instantly launch meetings from any video-enabled space with a single tap. This innovative approach seamlessly connects not just Webex, but also Zoom, Google Meet, and Microsoft Teams calls, turning previously underutilized and non-bookable rooms into flexible collaboration hubs. The results are astounding: over 1,200 ad-hoc meetings were launched through EZVC in just the first eight weeks, and IT support tickets related to meeting room connectivity plummeted by 35%! With a remarkable 94% of users rating EZVC as easy or very easy to use, Booking.com has unlocked smarter, faster, and more inclusive teamwork, proving that Webex is the ultimate foundation for a truly responsive workplace.
Wells Fargo
Wells Fargo, one of the largest U.S. financial institutions with 215,000 employees, has transformed its workplace collaboration by adopting Cisco Webex solutions. The company upgraded over 5,500 conference rooms globally, expanding from 9,239 to 13,957 managed devices in just a year using Webex Control Hub for centralized deployment and oversight. Migrating from legacy systems like Jabber to Webex Cloud Calling and integrating tools such as ServiceNow and ThousandEyes have streamlined IT operations and enabled proactive device management, especially in executive rooms. This unified approach has improved operational efficiency, positioned Wells Fargo for future scalability—including major expansions in Texas and Charlotte—and set the stage for substantial cost savings by reducing reliance on multiple platforms. As Wells Fargo continues its journey, it is committed to deeper integrations, feature enhancements, and expanding Webex capabilities to maintain its leadership in modern workplace collaboration.
Future-Proofed Workplaces Genius | Verizon
Honoring a company making the future-proofed workplace a reality by using Cisco products – such as networking, Meraki, Cisco Spaces, or ThousandEyes - alongside Cisco devices and/or Webex solutions.
Verizon
Verizon is truly setting the gold standard for employee experience, making a monumental leap in collaboration by transitioning 120,000 users to Webex Meetings in an astonishing six weeks! Their visionary approach prioritizes AI, leveraging Webex’s advanced capabilities like AI summaries, intelligent meeting assistance, and facial recognition on Cisco Devices to supercharge productivity and creativity. The results are nothing short of spectacular: Verizon employees have generated over 76,900 AI summaries and participated in more than 1.54 million meetings with AI Assistant in just six months, with over 2,000 Webex video endpoints actively utilizing AI. With these achievements, Verizon is redefining what’s possible for large-scale digital transformation and inspiring the future of work for organizations everywhere.
Customer Experience Extraordinaire | AIDS Healthcare Foundation, GetixHealth
This award honors the company that most effectively leverages Webex Contact Center solutions to transform the customer journey and create exceptional customer experiences.
AIDS Healthcare Foundation
Serving more than 2 million patients annually across 48 countries, the AIDS Healthcare Foundation (AHF) is setting new standards in healthcare innovation. With over 8,500 employees and a vast network of 400 clinics, 62 pharmacies, and 69 healthcare centers, AHF needed a solution that could scale alongside its rapid growth—from $300 million to $3 billion, with plans to reach $8 billion within three years. By migrating from outdated on-premises systems to Webex Contact Center and deploying 2,200 Webex Suite licenses, AHF has unified communications, automated workflows, and is rolling out AI Agent to empower their staff. AHF’s forward-thinking approach and partnership with Webex are not only streamlining operations but also paving the way for smarter, more connected healthcare for millions worldwide.
GetixHealth
Facing the challenges of outdated, on-premises systems and a rapidly expanding business, GetixHealth needed a modern communications platform to keep pace with its 24/7 operations. With high call wrap-up times, and a much higher than normal industry agent attrition rate, their legacy setup was no longer sustainable for managing 100+ million patient interactions and $12+ billion in accounts receivable annually. By moving to Webex Contact Center, GetixHealth quickly saw impressive results, including a 70% reduction in complaints about dropped calls. Looking ahead, GetixHealth plans to deepen automation, expand analytics, and equip agents with Cisco’s advanced AI suite – ensuring they continue to lead in the healthcare financial management space and deliver seamless experiences for both patients and staff alike.
Customer & Employee Experience Standout | Veridian Credit Union
This award honors the company that uses Webex Contact Center and Webex Calling or the Webex Suite to transform the customer journey and enhance the employee experience with outstanding results.
Veridian Credit Union
Veridian Credit Union, serving over 300,000 members nationwide, modernized its member experience by migrating from a legacy platform to Webex Contact Center and the full Webex Suite. This cloud-based transformation empowered Veridian’s agents to efficiently handle rising call volumes, streamline workflows, and deliver more personalized service, especially during busy periods. With Webex’s intuitive Flow Designer and seamless integration with their member relationship management system, Veridian achieved a 43% call deflection rate—over 11,000 calls per month—through automation and voice bots. Member satisfaction scores climbed from 9.36 to 9.41 year-over-year, reflecting a more seamless and anticipatory service experience. The unified platform also gave supervisors and agents real-time insights, improved collaboration across branches, and simplified IT management through a single Control Hub dashboard. By embracing Webex’s AI-powered capabilities, Veridian is not only reducing agent workload but also empowering deeper member relationships and smarter staffing decisions. With Webex, Veridian Credit Union has established a foundation for ongoing innovation, efficiency, and exceptional service.
Customer Communications Trailblazer | Carnival Cruise Lines
This award celebrates the company that has most improved and reimagined the customer journey experience with Webex Connect.
Carnival Cruise Line
Carnival Cruise Line continues to innovate guest communications by leveraging Webex Connect to deliver timely, personalized SMS messages to over 1 million guests, supporting more than 800 Personal Vacation Planners (PVPs) in managing multichannel outreach. In the days leading up to each cruise, guests receive a tailored message delivered seamlessly via SMS through Webex Connect. With opt-out rates of less than 1% and monthly SMS campaigns generating 30–40% guest response rates, Carnival ensures high engagement, delivers a smooth pre-cruise experience, and empowers PVPs to connect more effectively with guests through their preferred digital channels.
Bold Explorer – Government & Public Sector | City of Phoenix
This award recognizes the company that has most creatively demonstrated out-of-the-box thinking in their use of Webex products in the government and public sector.
City of Phoenix
As the fifth-largest city in the U.S., the City of Phoenix is modernizing civic operations and citizen engagement with the power of Webex. Spanning over 500 square miles and serving more than 1.6 million residents, Phoenix faced the challenge of unifying communications across 460 offices and replacing resource-intensive legacy systems. By adopting Webex, the city enabled seamless hybrid work for thousands of employees, deploying 350 Webex-enabled rooms and Desk Pros to connect remote and in-office teams. Webex Events and Webex Connect have made it easier to support virtual council meetings, large-scale business summits, and digital citizen services such as water utility billing and voting. With the planned migration of 8,000 users to Webex Calling, Phoenix expects significant cost savings and enhanced scalability. The city also leverages ThousandEyes for real-time network visibility, ensuring smooth collaboration, and supports over 90 public safety facilities with Cisco WiFi and DNA Spaces. Innovative programs like Mobile Career Units—powered by Webex Meetings and Cisco Devices—have helped Phoenix earn global recognition while empowering job seekers and strengthening its workforce. Under visionary leadership, the City of Phoenix is building a future-proof, inclusive, and connected community, setting a gold standard for municipal excellence.
Bold Explorer – Healthcare | Valeris
This award honors the company that has demonstrated creativity and out-of-the-box thinking in its use of Webex products within the healthcare sector.
Valeris
Valeris, a leader in life sciences commercialization, supports over 500 customers and 36 million patients, with 1,000 agents handling more than 400,000 calls monthly. During peak re-enrollment periods, call volumes double, making efficiency critical for both agents and patients. To address this, Valeris migrated from its on-premises platform to Webex Contact Center, unlocking AI-driven features such as conversational virtual agents, call summaries, and topic analytics to streamline complex interactions. The implementation of AI agents has resulted in a greater than 95% speech recognition match rate for custom pharmaceutical drug names, ensuring accuracy and faster resolution. Since moving to Webex Contact Center, Valeris has experienced a 35% decrease in support tickets, significantly improving operational efficiency. By integrating Webex Connect, the company expanded to omnichannel support—including SMS and digital wallet integration—delivering faster, more personalized service while setting new industry standards for customer success and agent wellbeing.
Bold Explorer – Finance | Wintrust
This award celebrates the company that has showcased creativity and out-of-the-box thinking in their use of Webex products in finance.
Wintrust
Wintrust successfully modernized its communications by migrating 100% of its enterprise calling users to Cisco’s Webex Calling and Webex Contact Center. The transition included onboarding more than 4,700 registered devices, all centrally managed through Cisco Control Hub, ensuring seamless and secure communication across the organization. Since adopting Webex, Wintrust has maintained call abandonment rates below 5% and achieved high service levels, with over 80% of calls handled within 20 seconds during many months. This strategic shift has allowed Wintrust’s engineering teams to focus on employee and customer experience, rather than infrastructure management. Through close collaboration with Cisco, Wintrust continues to drive innovation, operational excellence, and superior customer experiences in the financial sector.
Bold Explorer – People’s Choice | Dairy Farmers of America
This award honors an organization for their innovative ideas, strategic approach, and creative use of Webex solutions, and for inspiring others to follow their lead.
Dairy Farmers of America
Dairy Farmers of America (DFA), one of the nation’s largest farmer-owned cooperatives, has transformed its collaboration and communication by leveraging Webex solutions. Faced with the challenge of connecting thousands of geographically dispersed members, many in rural areas with limited connectivity, DFA adopted the Webex Suite to bridge these gaps and foster a more connected community. By utilizing tools like Slido for real-time feedback, Vidcast for asynchronous updates, Webex devices for standardized meetings, and Webex Calling for critical communications, DFA has streamlined operations and improved engagement. The results have been outstanding: DFA now handles over 10,000 calls monthly, hosts numerous major events and webinars, and boasts a remarkable 99.6% good-quality VoIP call rate. With employees spending more than 35,000 hours on Webex devices and a perfect 100 Net Promoter Score for meetings in 2025, Webex has become an indispensable part of DFA’s success.
Dynamic Duo – People’s Choice | Bluebeam with Partner Bucher + Suter
This award recognizes a Cisco Partner and Webex customer who collaborated on creative implementation of Webex solutions.
Bluebeam and Bucher + Suter
Bluebeam, a leader in digital solutions for the architecture, engineering, and construction industries, has elevated its customer support and collaboration through a strategic partnership with Bucher + Suter and the adoption of Webex. Facing the limitations of legacy on-premises systems, Bluebeam sought a more agile, secure, and user-friendly platform to support its rapidly growing teams and evolving customer needs. With Bucher + Suter’s CTI integration between Salesforce and Webex Contact Center, Bluebeam seamlessly migrated to the cloud, gaining intuitive management tools and scalable security. The transition led to increased agent productivity, faster issue resolution, and a notable boost in customer satisfaction—all without any service downtime. This partnership has not only streamlined Bluebeam’s operations but also positioned the company for continued innovation and growth in the dynamic AEC sector.
Webex Luminary | Larry Freed, Overhead Door & Sebastian Leuser, Deutsche Telekom
This award celebrates our best Webex customers – individuals that advocate for Webex and are visionaries in their organization driving change by rallying others to embrace Webex.
Larry Freed, Overhead Door
Under the visionary leadership of CIO Larry Freed, Overhead Door has fully embraced Webex as the cornerstone of its modern, connected workplace. This commitment is evident in the widespread deployment of over 2,200 Cisco devices, including Room Bars, Desk Minis, Room Kits, and Board pros, across their offices, significantly enhancing collaboration, particularly within their new innovation center designed for engineers and product designers. This strategic deployment has fostered a unified Webex environment, leading to impressive metrics like 2.8 million meeting minutes and 33,300 video meetings annually, with nearly half including video.
Overhead Door has also deployed Webex Contact Center, a critical component now powering their business operations. The seamless migration to Webex Calling and native telephony integration have also simplified IT management. Webex now powers everything from daily business meetings and global town halls to critical acquisition integrations. Larry Freed’s leadership has transformed Webex into the foundation of a more agile, productive, and future-ready organization for Overhead Door.
Sebastian Leuser, Deutsche Telekom
Deutsche Telekom, Europe’s largest telecommunications provider, has transformed its global collaboration strategy thanks to the leadership of Solution Architect Sebastian Leuser. Facing a tight 7-month deadline for the implementation to replace its legacy contact center, Sebastian orchestrated a smooth transition to Webex Contact Center, expanding from 2,500 to 3,500 agents and growing customer hotline numbers from 1,850 to 4,900 before even going live. Through his strategic coordination of stakeholder budgets, decision meetings, and technical implementation, Deutsche Telekom achieved a 150% increase in usage and reduced overall costs by over 30%.
Sebastian also led the migration from on-premises calling to Webex Calling, enhanced office environments with Cisco Devices, and championed the adoption of AI-driven features like meeting summaries, real-time translation, and messaging bots. By integrating Control Hub and ThousandEyes, he ensured seamless analytics and facilities management, making hybrid work engaging and efficient. Sebastian’s relentless advocacy and expertise have empowered Deutsche Telekom’s line of business to better serve both internal teams and customers, showcasing Webex’s suite as a best-in-class solution. Beyond his personal dedication, the most important thing to Sebastian is the team and its success.
People’s Choice: Signature | Public Investment Fund
This award recognizes standout breakthroughs driving innovation and business transformation with Webex.
Public Investment Fund
Congratulations to the 2025 Webex Customer Award Winners
A huge thank you to everyone who shared their incredible stories and took part in this year’s Webex Customer Awards. Your passion and creativity are what make this community so special. Congratulations to all the finalists and winners—you’ve truly raised the bar! We’re already looking forward to seeing more inspiring entries and welcoming a brand new group of trailblazers at WebexOne 2026. Let’s keep the momentum going!
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