• Sign Up, It's Free
  • Get Our Newsletter Plans & Pricing
    Generic selectors
    Exact matches only
    Search in title
    Search in content
    Post Type Selectors
  • Categories
    • Hybrid Work
    • Video Conferencing
    • Cloud Calling
    • Collaboration Devices
    • Customer Experience
    • Event Management
    • Customer Stories
  • Hybrid Work
  • Video Conferencing
  • Cloud Calling
  • Collaboration Devices
  • Customer Experience
  • Event Management
  • Customer Stories
 
  • Blog home
  • >
  • Video Conferencing
  • >
  • Resolve major incidents fast with Webex for ServiceNow
Video Conferencing

Resolve major incidents fast with Webex for ServiceNow

Oct 14, 2021 — Dario De Santis

Managing incidents effectively requires constant communication and collaboration, both internally, among the response team, stakeholders, and with employees or customers. When seconds are precious, your response can’t be slowed down by constantly switching among tools, losing productivity, and increasing the time-to-resolution.

For the above reasons, it’s critical that your incident response solution is integrated with your collaboration tools of choice. The Webex Integrations team is excited and proud to announce the result of a close collaboration with ServiceNow: a new Notify Webex Connector that streamlines the Major Incident Management process by providing an integrated meeting experience, without the need to leave ServiceNow® Major Incident Management application.

Incident Managers are now able to create a Webex conference directly from the Major Incident Management Workbench, add relevant people to it and join/launch the meeting.

Once the conference is launched, ServiceNow access to near real-time information such as active participants in the conference.

Collaboration-related process automation

To enable the integrated meeting experience delivered through the ServiceNow user interface, an enhanced Webex App Spoke for ServiceNow Integration Hub has been also released, consisting of nine new meeting-related actions. Anyone – pro-code developers, low-code admins, no-code analysts may now build automated workflows for any use case in an easy to use low-code/no-code interface that include Webex actions, offering extraordinary flexibility and time savings.

How to get the app

The Notify Webex Connector is available via the ServiceNow Store

Learn more

Webex Share Just Got Better: Webex Share Announces Support for Digital Signage and Guest Wireless Sharing

Webex Share Just Got Better (Part 2)

Head in the Clouds? A Milestone Towards Comprehensive Headset Management

Register for Hybrid Week | Cisco Norway
Jan 27, 2023 — Natalia Artysiewicz

Cisco Collaboration Devices Support Hybrid Work for Government Agencies
Jan 26, 2023 — Snorre Kjesbu

Should Voice Fly Away from Your Contact Center? 
Jan 24, 2023 — Zack Taylor

Stony Brook School – A Century-old Institution Meets Modern Education Demands
Jan 23, 2023 — Shaughnessy Speirs

Context switching: What it is and how collaboration tools can help
Jan 18, 2023 — Reilly Nolan

Connect With Us
  • This newsletter is for you.

    Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. Sign up to stay in the loop!

Webex logo
Get started for free.
Additional features, storage, and support start at just one low price.
Sign Up, It's Free See Plans & Pricing
Small Business
  • Pricing
  • Webex App
  • Meetings
  • Calling
  • Messaging
  • Screen Sharing
Enterprise
  • Webex Suite
  • Calling
  • Meetings
  • Messaging
  • Slido
  • Webinars
  • Events
  • Contact Center
  • Experience Management
  • imimobile
  • Security
  • Control Hub
Devices
  • Headsets
  • Cameras
  • Desk Series
  • Room Series
  • Board Series
  • Phone Series
  • Accessories
Solutions For
  • Education
  • Healthcare
  • Government
  • Finance
  • Sports & Entertainment
  • Frontline
  • Nonprofits
  • Startups
  • Hybrid Work
  • Integrations
  • Developers
Resources
  • Downloads
  • Help Center
  • Join a Test Meeting
  • Online Classes
  • Accessibility
  • Inclusivity
  • Live & On-Demand Webinars
  • Webex Community
  • News & Innovations
Company
  • Cisco
  • Contact Support
  • Contact Sales
  • Webex Blog
  • Webex Thought Leadership
  • Webex Merch Store
  • Careers
  • Webex Leap
© Cisco and/or its affiliates. All Rights Reserved.
  • Terms & Conditions
  • Privacy Statement
  • Cookies
  • Trademarks
  • English
    • Chinese (Simplified)
    • Chinese (Traditional)
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Portuguese (Brazil)
    • Spanish
  • English
  • 简体中文 (Chinese (Simplified))
  • 繁體中文 (Chinese (Traditional))
  • Français (French)
  • Deutsch (German)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • 한국어 (Korean)
  • Português (Portuguese (Brazil))
  • Español (Spanish)