I’ve spent a lot of time with IT admins, and one thing I’ve found is that the reality of managing workspaces today is still surprisingly and stubbornly manual. To resolve a single room issue, admins jump across multiple tools, dashboards, datasets. Hunting for the right workspace and the right device, admins must interpret raw data and piece it together for it to finally make sense. Do that dozens of times a day, across a global fleet, and it adds up to real time, real costs, and a real distraction from the strategic work IT teams would rather be doing.
Today, I’m excited to share two milestones from our AgenticOps work that bring Cisco’s workspace and device intelligence directly into the AI tools teams already use.
Ready-Made Agents, Where Your Teams Already Work.
Ready to get started? We’ve published our ready-made Cisco Workspaces MCP to Microsoft Copilot Studio, Google Cloud Gemini Enterprise. No heavy lifting. Add the Cisco Workspaces MCP to Amazon Quick, authenticate, and go.
Here’s what makes it powerful: when you add the Cisco Workspaces MCP to Microsoft Copilot, Gemini Enterprise, or Amazon Quick you access Collaboration Control Hub management capabilities for your workspace and devices right from the place where people and teams already work or collaborate. Out of the box, admins get a conversational real-time view of their workplace environment; this means understanding the workspace and device health or seeing event history with error-code lookups. You can check out configurations and compare them against templates or other rooms. With environmental signals, temperature, noise, lighting, and occupancy, organizations can sense the actual experience of each room, grabbing a feel for the space without every having to step foot in it. You understand the space, not just the hardware. You’re strategic about how you create an intelligent workplace experience. Start and simply prompt; “Based on peak periods of usage, could we handle 10% more occupancy in a year’s time?”, “Which rooms need my attention this morning?”, or “Show me the least-used conference rooms this week.” And get the answer in one place with no stitching together.
Build once and deploy to teams; this is a complete game-changer. With Copilot Studio, you can build an agent powered by the Cisco Workspaces MCP and deploy that same agent straight to the Microsoft Teams client.
It’s not just an agent in Microsoft Copilot but right there in Teams, in the same place people already chat with teammates and executives. Someone can ask about a room’s health while simultaneously conversing in a team space, pull the answer into the conversation thread, and keep the discussion moving. No separate tool, no context switch. This means workspace intelligence turns into something you can share and act on together, in the flow of the conversations already being had, bringing value to the overall context.
For teams standardized on Google Workspace tools, that same intelligence comes to life by showing up in Gemini Enterprise. Once you add the Cisco Workspaces MCP from Gemini Enterprise, it appears as a ready to use connector in your Gemini chat. You’re up and running in an instant.
IT teams using Gemini Enterprise can query their workspace and device health, pulling room insights and diagnostics from Gemini Enterprise and sharing insights right into a Google Chat. There’s no agent build required and perfect to understand your workplace alongside your other enterprise data an apps your organization already works with.
Amazon Quick sits close to the rest of an organization’s AWS data and workflows, it’s a natural fit for data-driven teams who want to fold collaboration-space insights into the broader operational picture. We’re giving the same read-first Cisco intelligence, same meet-you-where-you-work philosophy, now in the Amazon ecosystem. Go beyond one-off questions and build prompted, multi-step flows that you can run.
Each step described in plain language with no code required. Schedule it to run at your interval of choice and have delivered a ready-to-read health brief before the day even starts.
Across every platform, Cisco’s Collaboration Control Hub remains the system of record and source of truth for workspace and device management. What’s new here is reach. Teams can now bring their workplace insights into the flow of where they already communicate, collaborate, and just work… so they can see the data and keep the conversation going without breaking stride. Together capabilities move from “ask a question” to “set it up and run it”, turning Cisco’s workspace intelligence into repeatable, automated operations that scale across a global fleet. It’s the fastest path from “I have a question about my rooms” to “here’s the answer, here’s what to do next, and how to execute it.”
This is where all of this pays off operationally, admins grabbing the critical context upfront; health, configurations, error history, or environmental signals, diagnosis and resolutions are achieved remotely before anyone walks into the room.
Picture this, a real scenario we hear about often, two high-priority rooms, one in Sydney and one in Chicago with a lean IT team spread across time zones. There isn’t an option to dispatch or deploy team members onsite at this stage to investigate. Teams now triage both rooms remotely and know exactly which one actually needs hands on-site and in the room. When you’re working across a global fleet with hundreds and even thousands of rooms, the upfront intelligence means fewer tiered-support escalations, time saved, reduced costs, and minimized physical rework. With technicians only deployed where they truly need to be, teams achieve faster resolutions, maintaining healthy intelligent spaces.
Our MCP. Any Platform.
The Cisco Workspaces MCP available on the Webex App Hub. Any customer can setup and integrate Cisco’s Workspaces MCP into virtually any agentic platform (such as Anthropic, Mistral, or OpenAI) or any other custom-built agent and design their own agentic workflows around it. Connect our Cisco Workspaces MCP to the platform of your choice and shape it around how your team actually operates.
Why all this matters: we’re meeting admins where they already are, instead of asking them to come to us. That’s the essence and a clear expression of an intelligent workplace, Cisco’s rich workspace, device, sensor, and utilization data made instantly useful inside the AI experiences our customers choose. Whether you want the flexibility to build your own agent from scratch or the speed of ready-made assets to plug and play, the intelligence travels to your workflow instead of the other way around.
We’re starting with read-only insights, so every answer is observational and scoped to each admin’s access–trustworthy by design. This is only the beginning of cross-platform, AI-driven operations that scale with how enterprises work.
If you manage collaboration spaces, here’s where to start:
- Start fast: add our Cisco Workspaces MCP from the Copilot Studio, Google Cloud Gemini Enterprise, or Amazon Quick and grab incredible insights and manage workspaces and devices right inside your collaborative tools.
- Build your own: explore the Cisco Workspaces MCP on the Webex App Hub and connect it to your agentic platform of choice.
Reach out to me because I’d love to hear what you build and which workflows you’d want us to unlock next.
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