Last week, I had the privilege of joining thousands of developers, architects, IT leaders, partners, and customers at AWS re:Invent—a week full of big announcements, hands-on innovation, and conversations about the future of AI and cloud technology.
This year felt especially meaningful for me. As our partnership with AWS continues to grow, I was excited to take the stage and share how Webex and AWS are coming together to transform how people connect—empowering employees to focus on meaningful work, improving customer experiences, and bringing truly intelligent collaboration to life.
Webex and AWS: Powering Global Scale Together
Webex and AWS share a long-standing partnership built on a common goal: delivering secure, reliable, and scalable collaboration experiences to organizations around the world. By combining Webex’s industry-leading collaboration platform with AWS’s global cloud infrastructure, we’re able to support millions of users, power AI innovation at scale, and meet the needs of businesses operating in every region and every industry.
Today, Webex Calling is available in over 195 markets worldwide, covering more than 95% of global GDP. Together with AWS, we deliver Webex Calling at massive scale—supporting over 18 million users backed by a 99.999% SLA customers can depend on.
Expanding Connected Intelligence with Cisco AI Assistant + AWS
Our partnership with AWS goes far beyond global scale. Together, we’re making Cisco AI Assistant more powerful, more flexible, and more aligned to how modern organizations get work done—connecting people with people, people with AI, and AI with other AI. We call this Connected Intelligence: a smarter, more seamless way to work across every workflow.
Today, Cisco AI Assistant already helps users capture notes and action items, summarize messages and meetings, and stay focused on what matters most. With our integration with Amazon Q Index, we’re extending those capabilities across the entire enterprise. Instead of limiting insights to collaboration data, Cisco AI Assistant can now tap into information from systems like Salesforce or Jira—all surfaced instantly through natural language. So if you’re preparing for a customer call, you can simply ask, “What’s the latest on Project Nova?” and Cisco AI Assistant will gather the details you need, no context switching required.
We’re also partnering with Amazon Bedrock to give customers greater flexibility in selecting the right large language model for their needs. In a fast-moving AI landscape, choice matters—which is why organizations can now benefit from models from Anthropic, Llama, Mistral, and more.
Together with AWS, we’re delivering AI that adapts to every customer’s unique environment—unlocking more value from their existing tools, and turning intelligence into real productivity.
AI That Strengthens Customer Experience and Employee Impact
One of the most powerful applications of AI today is improving customer experience—helping businesses deliver fast, consistent service even with limited staff, while empowering employees to focus on the moments that truly matter. Our partnership with AWS brings these advantages directly to Webex customers.
Organizations can now seamlessly integrate Amazon Lex Virtual Agents with Webex Contact Center, creating an intelligent, conversational experience that reduces wait times and improves customer satisfaction.
In locations that don’t require a full contact center—such as retail stores, clinics, or branch offices—AI Receptionist for Webex Calling provides an always-on, always-helpful virtual front desk solution, developed in collaboration with the Amazon GenAI Innovation Center.
AI Receptionist uses advanced natural language and generative AI technology to answer calls, respond to questions, and complete tasks like scheduling or call transfers. By handling routine inquiries, it frees employees to focus on complex, high-value engagements that drive better outcomes for customers and teams alike.
Looking Ahead
AWS re:Invent was an inspiring reminder of how quickly collaboration is evolving—and the impact we can make when we innovate together. From strengthening global scale to unlocking new AI-powered experiences for employees and customers, our partnership with AWS continues to open exciting opportunities for the future of work.
I’m grateful for the chance to share what we’re building, and even more excited for what’s next – join us at Cisco Live 2026 Amsterdam in February to get a peek at our latest innovations.
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