We’re proud to highlight a group of forward-thinking organizations that are redefining how teams connect and collaborate. By leveraging the comprehensive Webex Suite alongside industry-leading Cisco Collaboration Devices, these customers have built seamless, inclusive hybrid environments that let employees do their best work from anywhere—and their commitment to a culture of productivity and well-being is setting a new standard for the future of work.
From global financial institutions like BNY, BBVA, and M&T Bank, to industry leaders such as Conagra Brands, AMD, Overhead Door, and Sutherland Global, to the team at NASA’s Kennedy Space Center, these organizations prove that the right technology is the heartbeat of a thriving culture. By standardizing on Webex and Cisco’s intelligent collaboration hardware, they’ve moved beyond simple connectivity to create immersive, data-driven spaces that close the gap between remote and in-office talent. Their transformation stories—marked by measurable efficiency gains, smarter space utilization, and a more engaged workforce—serve as a blueprint for any organization looking to thrive in the hybrid era.
One Cloud Standard, 2,000+ Video Endpoints: How BNY Simplified Its Global Architecture While Elevating the Client Experience
BNY, a global financial services company, relies on Cisco’s unified communications and video endpoint portfolio to maintain a secure, high-performance environment that meets the rigorous demands of the financial sector. BNY is currently driving a strategic initiative to standardize their global fleet of over 2,000 video-enabled endpoints on RoomOS. By transitioning from on-premises call management to native cloud registration, BNY is significantly simplifying its architecture, reducing operational overhead, and ensuring a more predictable, high-quality user experience across its international offices.
This partnership is centered on BNY’s commitment to an exceptional client experience, where Cisco’s technology serves as the foundation for purposeful, frictionless meetings. Through the use of Cisco Control Hub, BNY’s IT team gains deep observability and manageability, allowing them to scale their operations and troubleshoot issues with greater precision. While BNY utilizes Microsoft Teams as its primary meeting platform, they leverage Cisco’s Cloud Video Interop (CVI) and native device integrations to maintain superior video standards. Looking forward, BNY continues to explore advanced Cisco solutions, such as Cisco Spaces and workspace analytics, to further digitize their workplace and drive data-informed decisions regarding real estate and meeting room utilization.
From Fragmented Tech to Frictionless Collaboration: How Conagra Brands Cut Meeting Join Times 30%
Conagra Brands—one of North America’s largest packaged-food companies, home to household brands like Healthy Choice, Marie Callender’s, and Slim Jim—faced a challenge familiar to any organization navigating hybrid work: a patchwork of complex, inconsistent meeting technologies that made collaboration harder than it needed to be. By standardizing its modernized Omaha office on Cisco Collaboration Devices and the Webex platform, Conagra turned that friction into an advantage—reducing average meeting join times by roughly 30% and giving employees one consistent experience whether they’re in the room or joining remotely.
The renovated office replaced varied technologies with a single Cisco Room Systems standard across every space—more than 20 reservable conference rooms and 10 video-enabled collaboration areas. Immersive setups built on Cisco Board Pros, Room Vision PTZ cameras, and Ceiling Microphone Pros, paired with dual-screen configurations, put remote colleagues on equal footing with in-room participants—closing the gap that so often divides hybrid teams.
The impact extends beyond the meeting itself. Cisco Spaces-powered wayfinding helps employees navigate the open-concept workspace effortlessly, while Cisco Control Hub gives IT real-time visibility into room utilization—turning guesswork into data-driven decisions about how space and resources are allocated. Most telling is the adoption: employee feedback has been overwhelmingly positive, with a minimal learning curve that let the investment pay off from day one. For Conagra, the result is a hybrid collaborative culture where seamless communication travels with employees across every location, backed by Cisco as a trusted partner in reliable, intuitive collaboration.
Liftoff for Productivity: NASA’s Kennedy Space Center Retires Legacy PBX; Reduces IT Support Tickets 98%
The NASA Kennedy Space Center Visitor Complex—one of Central Florida’s most popular attractions, welcoming more than 1.5 million guests a year—modernized its communication infrastructure to keep pace with rising visitor numbers and operational demands with Webex Calling and Cisco Collaboration Devices. Led by IT Director Pedro Oñoro, the center replaced an aging PBX system with a cloud-based VoIP solution—enabling fast deployment across multiple locations and dramatically simpler troubleshooting through Cisco Control Hub.
The results speak to the scale of the shift: internal communication improved, productivity climbed roughly 85% and IT support tickets were reduced 98%. Just as important, AI features like automated transcripts and closed captions made every meeting more accessible and inclusive across executive, operations, safety, and security teams.
Behind those numbers is a purpose-built collaboration ecosystem tailored to how each team works—Cisco Desk Mini for executives, Board Pro for teamwork, Room Kit EQ with AI-powered noise removal, and Room Navigator for simple room control, complemented by Cisco phones and noise-canceling headsets for consistent, high-quality voice campus-wide.
Overhead Door Turns 2,200 Devices and 2.8 Million Meeting Minutes Into a Future-Ready Workplace
Overhead Door—the century-old American manufacturer that invented the upward-lifting garage door in 1921—made Cisco and Webex the cornerstone of its global collaboration strategy—and in doing so, reimagined how its people innovate. The company deployed more than 2,200 Cisco collaboration devices, including Room Bars and Board Pros, to create a high-tech environment where engineers and designers can do their best work at a new innovation center.
The business impact reaches well beyond the hardware. By integrating Webex Calling and Webex Contact Center, Overhead Door simplified IT management while supporting 2.8 million meeting minutes a year and seamless global town halls. The strategic result: Webex has become the foundation of a more agile, productive, and future-ready organization.
Proven at Scale: AMD Cuts Helpdesk Tickets 40% and Drives Room Utilization to 80-95%
AMD is a global semiconductor leader that views high-quality collaboration as a core discipline essential to its operations worldwide. As part of its ongoing workplace technology strategy, AMD sought to enhance the employee meeting experience by modernizing its global conference room ecosystem. The company recognized an opportunity to create a more consistent, reliable, and inclusive collaboration environment that would enable employees and leaders around the world to connect seamlessly, regardless of location. By investing in next-generation meeting technologies, AMD aimed to improve productivity, simplify user experiences, and support the fast-paced innovation that drives its business.
To address these challenges, AMD is executing a massive refresh of their global conference room fleet with Cisco Collaboration Devices, including Room Kits, Board Pros, and Quad Cams, managed through Cisco Control Hub. This standardization has delivered immediate, measurable value: helpdesk tickets have dropped by over 40%, and conference room utilization has surged to 80–95% as employees embrace the “one-button-to-join” simplicity.
By leveraging Cisco’s agnostic endpoints and robust data analytics, AMD has not only streamlined global device management and reduced IT overhead but has also empowered facilities teams with actionable insights into room occupancy and environmental data, setting a new benchmark for an optimized, user-centric workplace.
This transformation reflects a principle that runs deep at AMD: serving as its own “customer zero.” AMD runs its global operations on AMD-powered technology, deploying enterprise-scale collaboration, compute, and AI within its own walls first—validating the very solutions it brings to market and turning each rollout into a proven playbook for customers. On that foundation, AMD IT layers its own AI to complement Cisco’s Control Hub telemetry, translating data on room utilization and device health into proactive action that anticipates support needs and automates routine IT workflows before they reach an employee. Delivered through a universal agent in Microsoft Teams and a suite of internal AI models running on AMD’s own compute, it marks a deliberate progression from assistive AI toward automation and autonomy—ensuring every AMD conference room benefits not only from best-in-class Cisco hardware, but from an AI-driven IT organization running end-to-end on AMD silicon.
BBVA Standardizes 500+ Meeting Spaces to Power a 60/40 Hybrid Model
BBVA—a global financial group serving more than 75 million customers across over 25 countries—set out to make hybrid work—60% in-office, 40% remote—feel effortless across more than 500 diverse meeting spaces worldwide. The challenge was to deliver one consistent, reliable, and secure experience across every room type while ensuring interoperability with external partners, all at the performance standard a leading financial organization requires.
The answer was a comprehensive suite of Cisco Collaboration Devices and AI-powered Room Systems that automate noise cancellation and camera framing for a smoother, hands-free experience. With Cisco Spaces, the bank also gains data-driven insight into how rooms are used—enabling smarter space management and improved energy efficiency. The business value shows up at scale: BBVA now hosts more than 800,000 meetings a year on the Webex Suite, powered by a consistent, scalable, agile communication environment that lets the bank stay focused on core operations while Cisco continuously evolves the technology to meet what comes next.
Sutherland Global Unifies 60,000 Users on a Single Platform to Scale Its Digital Transformation
Sutherland Global—one of the world’s largest independent business process and digital transformation companies, with a workforce spanning some 20 countries—was held back by a fragmented collaboration environment. After the pandemic, overlapping tools hindered scalability, created inconsistent experiences, and drove up support complexity. The transformation required migrating more than 60,000 users from Microsoft Teams to a unified platform—while simultaneously moving from on-premises infrastructure to cloud-based Webex Calling, all without disrupting business continuity or data integrity across a global workforce.
By standardizing on the full Webex Suite—Meetings, Messaging, Calling, Vidcast, and Webex Go—Sutherland enabled rapid cloud migration and a seamless experience across geographies and mobile devices. Using the Cisco AI Assistant to automate manual tasks and tapping the Webex community for expert support, the company sharply reduced administrative burden, freed teams to work more efficiently, and achieved high adoption as it continues to scale.
M&T Bank Connects 22,000 Employees Across 900 Branches With One Consistent Experience
M&T Bank, a nearly 170-year-old regional bank with over 900 branches across the Northeast and Mid-Atlantic, continues to invest in how its 22,000 employees connect and collaborate. As part of this focus, the bank is enhancing its meeting environments and digital tools to support a seamless experience across locations and formats.
By working with Cisco, M&T Bank has deployed an integrated suite of collaboration technologies—including Webex, Cisco Collaboration Devices, Cisco Spaces, and Cisco Meraki Wireless. Together, these solutions create a consistent, user-friendly experience for employees, whether they are meeting in person, remotely, or across offices. The platform also provides greater visibility and flexibility. Cisco Spaces helps employees easily find and reserve video-enabled rooms, while Meraki supports reliable connectivity for a mobile workforce. Cisco Control Hub allows teams to manage collaboration tools efficiently at scale.
These capabilities strengthen connectivity across M&T Bank’s footprint, support flexible work, and enhance how teams work together—reinforcing the bank’s ability to serve customers and communities with a relationship-driven approach.
Defining the Hybrid Era, Not Just Adapting to It
These diverse success stories share one lesson: when organizations commit to a unified, intelligent collaboration strategy, they unlock new levels of productivity and engagement. By standardizing on Cisco’s Webex ecosystem and hardware, these industry leaders aren’t just adapting to the hybrid era—they’re defining it. As technology evolves, that commitment to seamless, data-driven connectivity will remain the cornerstone of a thriving, future-ready workforce.
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