If Webex Integration Partners needed any reason to attend WebexOne in Anaheim, CA last week, they had a lot to choose from, including inspiring presentations from the likes of famed astrophysicist Neil deGrasse Tyson, actor and director Robert De Niro, award-winning film producer Jane Rosenthal, and Arianna Huffington, Founder and CEO of Thrive Global.
And that’s just for starters. The WebexOne gathering – its first-ever hybrid event — gave Webex Integration Partners the opportunity to connect with top industry leaders, Webex experts, and real-world customers covering trending topics across hybrid work and customer experience. The event featured over 40 breakout sessions, 35 technical training courses, and customer speakers from leading brands.
Of course, Webex Integration Partners were in the middle of all the action, sharing their apps and integrations, running demos, and engaging with customers and peers from every industry.
AI is Your Passport to the Future of Work, Workspaces, and Customer Experience
Jeetu Patel, Cisco’s EVP and GM of Security and Collaboration, set the pace by sketching out the vision of Webex in our new hybrid work world. “We are announcing the most consequential set of innovations in the history of Webex,” Jeetu said. These fall under three key initiatives:
- Reimagining how work is done
- Reimagining workspaces
- Reimagining the customer experience
Webex has woven Generative AI into all of these efforts, powering our next generation of apps and devices that is making hybrid work a magnet, not a mandate, and transforming the customer experience with awesome new audio, video and text capabilities. “AI is pervasive in everything we do,” Jeetu said. “With AI we are reimagining how communications happen.”
Magical experiences
“By adding generative AI to the Webex platform, we’ve been able to create magical experiences,” Javed Khan, Cisco’s SVP & GM, Collaboration, told the in-person and virtual audience. “With the AI-powered Webex Assistant we’re making Webex smarter, more efficient, and easier to use.”
Just about every aspect of communications and collaboration have been enhanced with AI, which leverages the power of next-gen language, audio and video intelligence. You get features like real-time speech to text translations in 120 languages, background noise suppression technology that reduces meeting fatigue, and cinematic meetings that makes participants feel like they’re in the room, even if they’re thousands of miles away. It’s a concept Snorre Kjesbu, Senior Vice President & General Manager of Webex Devices at Cisco, calls Distance Zero.
Webex Integration Partners in the spotlight
Webex Partners are at the forefront of this technological revolution, and their solutions harness the power of Webex AI to help their customers increase productivity and extend the power of Webex to more use cases.
Kevin Barrow, Technical Marketing Engineer, said “There was great interaction and excitement about AI as it is central to the show.” The Webex Partners BasicOps, Google Chrome, Imagicle, Journey, Outreach, Pitchub, Salesforce, Seismic, and Variphy were all demoed at the booth. “Customers loved not just the innovation from Webex, but also from our Webex Integration Partners.”
Connie Tang, Senior Director for Product Management, and Devinder Kathuria, Engineering Product Manager, sharing with a large customer audience the depth and breadth of the Webex Integration Partner Ecosystem.
Newest additions to the Webex AppHub
Over the past month Webex Partners have contributed 21 new integrations to the Webex AppHub. These applications include:
- Appreview Bot streams real-time reviews from App Store and Play Store directly to your workspace.
- CallCabinet for Webex Contact Center transforms conversations into business intelligence with cloud-native call recording & analytics.
- CallPage simplifies meeting scheduling for your website visitors and prospects.
- Context SMS seamlessly integrates text (SMS) and pics (MMS) messaging capabilities directly within the Webex client.
- ELIGOeVoting with the new Election Manager Functionality the Administrator can schedule, prepare, and monitor the elections all within Webex App. Organize your secure voting, referendums, and assembly in an easy and seamless way.
- EventSpace provides secure and branded spaces for your audience to safely gather and engage with your virtual events and online content.
- FormDesigner is a universal solution to create any online form and customize it to your site and your tasks.
- Outreach Kaia. With Outreach’s AI powered Conversation Intelligence, Kaia™, new reps ramp up faster, sellers run more productive meetings, and managers can tap into insights that can help keep deals moving forward and closing more pipeline predictably.
- PhonEX One communication management solution provides intelligent tracking of Webex Calling activity.
- MOYOBI Bot sends MoYoBi reports directly to Webex spaces or users, streamlining communication and insights.
- Mutare Voice Traffic Filter for Webex Contact Center removes voice-based threats and bad traffic from your call.
- Parrot AI is an AI knowledge space for teams that records and transcribes meetings.
- Parallax Bot streamlines back-of-house operations to quickly execute guest requests and get housekeeping room updates from Webex.
- Soon is a workforce management software that helps businesses of all sizes to schedule shifts, track leave requests, and manage daily operations.
- Sup! Standup Bot is the complete standup bot for keeping your team on track during daily async standup meetings.
- TaskCall collaborates through video conferencing for faster incident resolutions.
- TEAMCAL AI is the scheduling solution for modern teams.
- Telemate for Webex Contact Center empowers IT and Business stakeholders across the digital workplace to operate smarter and faster.
- Tisane Moderation automatic text moderation in 30+ languages.
- Trova automatically creates employees accounts, making onboarding fun and easy.
- Voss Automate – Provisioning and Management automates configuration and ongoing management of Webex.
Find these integrations and so many more at the Webex App Hub or build your own integration with our wide offering of SDKs and APIs.
Missed this year’s WebexOne event? You can relive the experience by watching all the on-demand sessions here.
More from WebexOne 2023:
- Elevate Hybrid work with Webex on Apple TV & Apple Watch
- Expanding the Cisco Headset portfolio with true wireless earbuds
- Be in the Room, From Anywhere in the World
- Webex What’s New Page
- Helping European customers meet digital sovereignty requirements with trusted local partners
- Webex and Samsung foldables and tablets
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