The wait is over. Join us October 5–8 in Austin, TX for four days of technical training, peer-led roundtables, hands-on labs, and sessions built to solve the problems you face every day.
Whether you’re deploying AI, modernizing your calling infrastructure, building custom integrations, or strengthening security, this year’s agenda is built to help you solve real technical challenges. With more than 150 sessions, there’s something for everyone—from first-time attendees to business leaders and experienced practitioners.
Over 150 sessions. 115+ classes and labs. 220+ hours of training. And Early Bird pricing that ends July 17.
Here’s what’s on the agenda.
1. Put AI to work.
AI is no longer the future of collaboration and customer experience—it’s the present. The challenge now isn’t gaining access to AI; it’s knowing how to deploy it responsibly, integrate it into existing workflows, and deliver measurable results.
Start with the contact center, where enterprise AI is already most mature. AI Agents now handle customer interactions across voice and digital channels, and the most effective ones combine persistent memory, contextual awareness, and multi-agent orchestration to resolve issues end to end—not just deflect them.
But AI isn’t just transforming the contact center. Increasingly, AI agents are becoming part of everyday collaboration—automating complex, repetitive workflows, surfacing the right information in the moment, and taking routine work off your team’s plate. With the Cisco AI Assistant embedded across meetings, messaging, and calling, you’ll see how Webex AI helps teams move faster in their day-to-day, not just at the customer front line.
These sessions skip the theory and show AI at work across the portfolio—personalizing customer experiences, bringing connected intelligence into the Webex Suite, and running as agents inside your Cisco devices. Expect real deployments, real ROI, and honest talk about where teams hit walls.
Featured sessions:
- Context is King: The Next Generation of Customer-Centric AI Agents — A deeper look at using AI Concierge to move beyond basic self-service into sophisticated agentic systems. See how persistent memory, contextual awareness, and multi-agent orchestration turn AI from a transactional tool into an intelligent digital workforce that remembers, reasons, and resolves at scale.
- AI Where You Work: The Power of Connected Intelligence Across the Webex Suite — The most powerful AI lives right where the work is already happening. Discover how the Webex Suite delivers AI that understands collaboration in context—surfacing the right information, insights, and assistance at the right time so teams move from conversation to action without switching apps.
- Powering the Workplace with Agentic AI — Your people are ready for AI—but is your workplace? See how AI agents built into Cisco devices remove friction and elevate the workplace experience, with a look at the Translator, Notetaker, Director, and Workspace Advisor Agents working quietly in the background—in the meeting and beyond.
- AI in the Contact Center: A Conversation with CX Leaders — The AI hype is loud; the reality is more nuanced and more interesting. Join Webex customers for a candid conversation on deploying Webex Contact Center, AI Assistant, and AI Agent in the real world—the ROI they’ve seen, the walls they hit, their security considerations, and where their AI roadmap goes next.
2. Modernize collaboration on your terms.
Modernization isn’t all-or-nothing. Whether you’re running on-premises today, planning a phased move to cloud calling, or designing a hybrid environment that keeps your options open, these sessions meet you where you are—and let you keep control of where your data lives.
On the infrastructure side, you’ll see the latest AI-powered innovations for Webex Calling across cloud, Cisco UCM, and hybrid deployments, a practical path for modernizing an on-premises contact center without a rip-and-replace, and a clear framework for sovereignty, security, and residency—so you always know exactly where your data lives and who controls it.
But modernizing collaboration isn’t only about where your systems run—it’s also about how you reach and engage people. You’ll also find sessions on creating more engaging experiences across live, hybrid, and virtual formats, using Webex Webinars, Webex Events, Vidcast, and Slido to connect with any audience without adding more meetings.
Featured sessions:
- Make Every Call Count: The Future of Intelligent, Secure Calling — How Cisco is redefining enterprise calling with AI-powered experiences, trusted security, and resilient communications across Webex Calling, Cisco UCM, and hybrid deployments. Product leaders share the innovations helping organizations modernize at their own pace and future-proof what’s next.
- Collaboration Without Compromise: On-Premises, Cloud, or Hybrid — Your deployment shouldn’t be one-size-fits-all. A walk through how Webex supports the full spectrum—cloud, hybrid, and on-premises—with the latest innovations like Cisco AI PODs and Hybrid Calling that let teams deploy and manage collaboration on their own terms.
- Modernize Your On-Prem Contact Center — Legacy infrastructure doesn’t have to mean legacy results—and you don’t need a full rip-and-replace. Learn how to layer Webex AI Agent, AI Assistant, and digital-first channels onto your existing on-premises contact center to boost agent productivity and deliver the support customers expect.
- Where Is Your Webex? Sovereignty, Security, and Residency Explained — A clear framework covering data sovereignty vs. residency, encryption and media anchoring, Hybrid Data Security, Sovereign Controls, ultra-secure meetings and calling, and AI governance. Built for organizations that need to know exactly where their data lives and who controls it.
- Mastering Events and Production with Webex — Goes beyond event mechanics to show how Slido, Vidcast, Webex Webinars, Webex Events, and Webex Relay work together as a full production studio for in-person, hybrid, and virtual experiences.
- Scaling Engagement, Not Effort: Reach More, Engage Better with Vidcast and Slido — How to scale your reach and create more meaningful two-way experiences without adding more meetings. Live demos of Vidcast and Slido, from executive communications to team enablement to training delivery.
3. Create intelligent workplace experiences.
The meeting room is often where hybrid collaboration falls apart—mismatched gear, clunky AV, and setups that need a specialist to run. These sessions are about the opposite: rooms and devices that deploy in minutes, are far simpler to run, and make every space ready for the way people actually work.
You’ll see what’s new in RoomOS 27, how integrated devices like the Desk Pro G2 and Room Kit Pro G2 cut room deployment time and cost, and how Cisco devices—powered by RoomOS and NVIDIA AI—become part of your AI infrastructure, from room booking and wayfinding to more equitable, adaptive meetings.
Featured sessions:
- What’s New in RoomOS 27 — A practical deep dive into the latest RoomOS release: new meeting experiences, workspace flexibility, Cisco device intelligence, and management tools that help IT teams support rooms at scale. Leave knowing what changed, why it matters, and how to get more from your devices.
- Face Off: A Race to Create Meeting-Ready Workspaces in Minutes — Workspace setup as a competitive sport. Watch a live faceoff to unbox, provision, and join a meeting on a Cisco Desk Pro G2 as fast as possible—showing how integrated, all-in-one devices cut cables, manual steps, and deployment friction for IT and AV teams.
- The Fast Track to Smarter Meeting Rooms — How Cisco’s integrated approach helps IT and AV teams build smarter, repeatable rooms with less complexity and lower TCO. Explore new devices and innovations including Room Kit Pro G2, IP cameras, and audio peripherals—plus how agentic capabilities make rooms more adaptive and easier to operate over time.
- Future-Proofed Workplaces: Powering an AI-Ready Infrastructure — Intelligent workplaces are where people and AI intersect. See how Cisco devices, powered by RoomOS and NVIDIA AI, become a core part of your AI infrastructure—enabling digital signage, space mapping, room booking, and wayfinding; more equitable interactions; and the insights IT needs to optimize every space.
4. Build and govern at scale.
Running Webex at scale keeps getting harder. You’re no longer just managing users and securing data—you’re governing autonomous AI agents, defending against new threats like deepfakes, and keeping quality high as your deployment grows.
These sessions are for the people who build, secure, and operate the platform. You’ll see how zero-trust security is built into Webex by design, how to govern AI agents at scale with the observability to back it up, and how AI-powered administration in Control Hub turns troubleshooting and day-to-day management into something your team can keep up with. Developers get a look at extending Webex Contact Center with APIs, SDKs, and MCP.
Featured sessions:
- Zero Trust, Zero Compromise: Securing Every Interaction Across Webex — Zero trust isn’t a buzzword here—it’s how Webex is built. See how the platform delivers a consistent, resilient, secure experience across every user, device, and deployment by fusing security into its core fabric, defending against deepfakes, and governing AI to stay ahead of evolving threats.
- The Trust Equation: Mastering Secure AI in CX with AI Agent 360 — Autonomy without accountability is a liability. As AI agents take on more customer interactions, learn how AI Agent 360 governs them at scale—using security and observability to monitor behavior, mitigate risk, detect performance drift, and keep agents optimized for real business outcomes.
- Bring AgenticOps to Life with Control Hub and Cisco Devices — IT teams are stretched thin by troubleshooting and growing ticket queues. See how new AI capabilities in Control Hub automate common tasks, catch issues earlier, and move from symptom to resolution faster—plus how Cisco Cloud Control unifies it all into one AgenticOps platform, with AI Canvas for natural-language troubleshooting.
- Customize the Contact Center: What’s Possible with APIs, SDKs, and AI — A tour of the full Webex Contact Center developer surface: REST APIs, Flow Designer, SDKs, AI Agent Studio, and MCP integrations. Your roadmap for extending and customizing the platform, whether you’re a customer or a partner.
5. Trade notes with your peers at the roundtables.
The agenda isn’t all labs and demos. Our roundtables are interactive, in-person, peer-to-peer sessions where you bring your real challenges to the table and trade strategies with leaders facing the same ones. Four industry discussions:
- Modern Healthcare: Improving Access, Care Team Collaboration, and Patient Experience — How AI agents, secure collaboration, and connected workplaces reduce friction across the care journey. Trade best practices with healthcare leaders on improving patient access, supporting care teams, and streamlining operations through intelligent automation. (Offered twice—seats are limited.)
- Next-Gen Financial Services: Balancing Innovation, Compliance, and Customer Trust — How institutions use secure AI, customer insights, and intelligent collaboration to personalize service while managing regulatory complexity and risk. A practical peer-to-peer discussion for financial services leaders adopting technology responsibly.
- Government & Public Sector: Modernizing Services with Secure, Resilient Platforms — How trusted, resilient workplaces help agencies connect teams and deliver secure, scalable services to the communities they serve. Join government and public-sector leaders on operational continuity, expanding access, and citizen engagement.
- Grow in the SMB Market with Webex Wholesale: Innovation, Insights, and AI — A partner-led look at how Webex Wholesale is driving SMB growth, with the latest AI innovations like AI Receptionist and Partner Hub insights, a forward-looking roadmap, and three industry-leading partners sharing real success stories. Built for partners who want a competitive edge.
6. The biggest technical training program yet.
Every year, the WebexOne Technical Training Program gets bigger. This year is no exception. The 2026 program is over 35% larger than last year, making it our most comprehensive technical training lineup yet.
Whether you’re just getting started with Webex or you’re building advanced AI-powered workflows, sessions are available for every experience level—from Foundation to Expert. Training spans Calling, Contact Center, Devices, Webex Suite, Cisco integrations, platform development, security, observability, and more.
By the numbers:
- 220+ hours of technical training
- 115+ classes and hands-on labs
- Foundation, Intermediate, and Expert learning tracks
- 35% larger than last year’s program
Save room for the main stage.
Around all the breakouts, labs, and roundtables, don’t miss what happens on the main stage. The opening keynote is where Cisco lays out its boldest vision yet for the future of work—and how the next wave of AI reshapes every place work happens.
The morning keynote makes it practical, with customers and technology leaders showing how they’re putting AI to work to modernize operations and reimagine customer experience. And we’ll close in style: a dazzling, red-carpet Webex Customer Awards celebration honoring customers like you, followed by a fireside chat with a special luminary guest—one of the most legendary names in sports. We’re not saying who just yet, but you’ll want to be in the room.
The full lineup goes well beyond what’s here—more sessions, more speakers, and one name we’re saving for the main stage. See it all and register before Early Bird pricing ends July 17.
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