Webex Recognized for Excellence in Contact Center, AI Innovation and CPaaS

Webex is a dynamic technology platform that has revolutionized the way we work, communicate, and collaborate—and one of the few vendors that offer unified communications as a service (UCaaS), contact center as a service (CCaaS) platforms, and communication platform as a service (CPaaS) at enterprise-level scale.

Today’s world is one where the physical and the virtual collide, and the need is greater than ever to deliver collaboration experiences that empower employees and customers to do their best work. The power of our platform is evident in the recognition we receive across our portfolio.

We’re excited to announce that Webex won the Best CPaaS Platform award and was highly commended for the Best Enterprise Contact Center Platform award at the 2024 CX Awards, and the AI Assistant for Webex Contact Center won the TMCNet 2023 Generative AI Product of the Year Award.

A resounding round of applause for our product teams, whose relentless pursuit of innovation has provided our customers with excellent hybrid work and customer experience solutions. These award wins are a testament to their dedication.

A Triumph in Contact Center and CPaaS Excellence

At the forefront of customer experience, the CX Awards are hosted and presented by CX Today, a leading international news organization honoring excellence across the customer experience technology space.

For over two decades, Webex has provided contact center solutions that power the customer service function of some of the world’s largest customer-centric brands. Being recognized as highly commended for the Best Enterprise Contact Center Platform recognizes our dedication to providing enterprises of all sizes with AI-powered, scalable, secure, and feature-rich cloud contact center solutions. This award highlights Webex Contact Center’s outstanding innovation, and ability to streamline operations, elevate customer experiences, reduce costs, and unlock extraordinary business growth.

Our win in the Best CPaaS Platform category awards our proven, enterprise-grade cloud communications solution Webex Connect. Our platform is used at scale today by many large global enterprises and transforms how businesses communicate with their customers allowing them to automate, orchestrate, and monitor digital interactions across multiple communications channels. Webex Connect seamlessly integrates into existing backend systems and provides businesses with the ability to embrace new digital messaging channels to deliver richer end-to-end customer journeys. This award reflects our commitment to providing innovative digital automation solutions that foster industry-leading CX for enterprises worldwide.

Leading Contact Center Innovation with Generative AI

The TMCNet 2023 Generative AI Product of the Year Award shines a light on the most innovative AI products and solutions in the market. The AI Assistant for Webex Contact Center has been recognized for its groundbreaking capabilities, which leverage advanced AI to improve customer and agent experiences. With features like virtual and human agent conversation summaries, suggested responses, real-time agent answers, and preventative agent burnout detection, our AI Assistant is transforming the way contact centers operate.

Other Product & Brand Awards

To date, Webex has received many accolades and recognitions for the features and innovations we’ve delivered to our customers, including:

• Webex and Cisco won four categories at the 2023 UC Partner Awards (more than any other vendor!). Webex won Best UC Solution, Best Vertical Solution and was highly commended for Best Partner Program. Cisco won Best Partner Product and Cisco’s Senior Vice President, Global Collaboration Partner Sales Kristyn Hogan won Channel Partner Leader of the Year.
• Webex was highlighted in Inc.’s Power Partner list for the 2nd year in a row.
• Webex was listed as an honoree in the Workplace category of this year’s Fast Company Brands that Matter list, the world’s leading program for showcasing brands that communicate and demonstrate brand purpose.
• Webex Contact Center received the 2023 Customer Experience Innovation Award from TMCNet and CustomerZone360.
• SVP and Chief Marketing & Customer Officer Aruna Ravichandran was selected as one of the top Women in Tech Leaders to Watch in 2024 by the Women Tech Network. SVP Global Collaboration Partner Sales Kristyn Hogan was named on Channel Futures’ Top 20 UC/Contact Center Leaders for the 2023 list.
• UC Today recognized Webex as a Top UC Platform for 2024, noting that the platform is a synergized solution for messaging, calling, and meetings all through the cloud. UC Today also featured Webex Contact Center in their Top CCaaS Providers list and their Top Microsoft Teams Integration Solutions list.

A Look to the Future

These recognitions are more than just trophies on our shelf. They represent the trust placed in us by businesses worldwide and the success stories of our customers who have transformed their hybrid work and customer experiences using our technology. We’re humbled by these awards and inspired to continue our commitment to innovation, excellence, and the future of hybrid work.

These awards energize our mission to continuously evolve and push the boundaries of what’s possible for collaboration and contact center technologies. We’re not just following the trends; we’re setting them. The best is yet to come!

More on Webex Connect, Webex Contact Center, and the AI Assistant for Webex Contact Center:

• Webex Connect | Latest Channel Updates and AI Innovations
• Webex Contact Center delivered 304% ROI and payback in less than 6-months
• Cisco AI Assistant for Webex | Available Today