Categories: Customer Stories Hybrid Work Innovation

Webex remains #1 in the G2 2024 Spring Report in multiple categories

We are thrilled to announce that Webex remains the #1 webinar and event management platform, and mobile event app in G2’s 2024 Spring Grid Report. Webex Contact Center and Webex Suite also received 409 awards from G2.

Webex remains a Leader and Momentum Leader globally in multiple categories. This marks the 6th consecutive time Webex has been recognized as a Leader by G2 reviewers since January 2023.

G2 is a leading business software review platform, and the G2 Grid Reports represent the voice of real software users, rather than the opinion of one analyst. This recognition would not have been possible without the positive feedback we have received from our customers. We value what our customers have to say, and their feedback fuels innovation and enhances the user experience across all Webex solutions.

Webex Contact Center and Webex Suite have also been recognized as a Leader in over 250 categories in the 2024 Spring Grid Report, some of which include:

  • Contact Center
  • UCaaS Platforms
  • VoIP
  • Video Conferencing
  • Screen Sharing
  • Business Instant Messaging
  • Collaborative Whiteboard
  • Webinar
  • Event Management Platforms
  • Mobile Event Apps
  • Event Registration & Ticketing
  • Virtual Event Platforms
  • Lead Retrieval

Here’s what some of our customers have to say:

“Webex Contact Center offers the advantage of easy scalability, and reduced IT infrastructure costs. It is also extremely scalable and customizable. Webex Contact Center has made it possible to move our advisors to a remote environment.

Avril F., G2 Reviewer

“The great feature of the Webex App, from a security standpoint, is the platform’s commitment to ensuring secure virtual collaboration. The end-to-end encryption, secure meeting access controls, and compliance with industry standards give me confidence in the security of our virtual meetings and shared content. Knowing that my communications are protected adds a layer of trust and reliability to the Webex App. The Support is expeditious, which, added to its ease of use, is our preferred platform.”

Carol J., System Administrator, Infosys

“I found the layout of the dashboard to be easy to read and easy to access for our remote agent, and one of the most useful features I found in Webex Contact Center is being able to report call disconnection issues in real-time. Business performance has increased after adopting the Webex Contact Center. It is reliable and easy to access for our employees without any problems.”

Ogier C., G2 Reviewer

“In my opinion, Webex Calling’s consistent reliability is one of its most notable qualities. The platform always provides a reliable and seamless communication experience, whether it is a team meeting or a critical client call. I feel more confident going about my daily activities now that I know I can trust Webex Calling.”

Zach J., Human Resources Manager, VaynerMedia

What’s next for Webex

We’re continually energized by the creative ways our customers leverage Webex to push their organizations forward. As we look ahead, we’re excited to continue learning from your insights every step of the way. We’re committed to designing solutions that take your collaboration and customer experiences to the next level.

We’re excited about what’s to come and truly appreciate being a part of your path to success.

To check out our latest awards and customer wins, check out the Webex Accolades book.

Published by
Melody Leatherbury

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