Categories: Collaboration Hybrid Work

Cisco is named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications-as-a-Service (UCaaS) for the fifth consecutive year.

We’re incredibly proud to announce that we’ve been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report 1 for five years in a row

Earlier this year, Cisco was placed as having the strongest current offering in the UCaaS Forrester Wave

Webex continues to strengthen our leadership position in the market, building on our long-standing experience providing trusted solutions, including: 

  • A comprehensive AI-powered UCaaS solution and broad portfolio, including CCaaS, CPaaS, and collaboration devices.
  • Significant traction in regulated industries like healthcare, financial services, and the public sector.  ​
  • Differentiated security and manageability with single-pane-of-glass via Control Hub. ​
  • Scalable solutions for any business size, including large and distributed organizations with complex requirements.

Webex is the only UCaaS provider with a completely self-developed Unified Communications (UC) portfolio, including Contact-Center-as-a-Service (CCaaS), Communications-Platform-as-a-Service (CPaaS), and Cisco Collaboration Devices. 

It’s been a phenomenal year for Webex in the UCaaS space

For our continued innovations, we received the following accolades:

See all our latest awards in the Webex Accolades Book.

Additionally, we’ve launched a number of meaningful innovations across the Webex Suite portfolio, such as:

Webex Suite embeds AI into every workload

Launched in 2021, Webex Suite, our comprehensive and powerful collaboration and communications solution, offers incredible value to our customers, with 89% of Suite customers using 3 or more workloads. In addition to the AI Assistant being embedded across all the Suite workloads for ultimate productivity, several new features extend the value of the suite, including:

  • Webex for Auto to deliver a seamless meeting experience on the Go
  • Apple integrations with Watch, TV, and iPad
  • Advanced stage and production management with Webex Events and Webex Webinars
  • The integration of Vidcast directly into the Webex App for seamless video messaging.

Webex Calling grows to 13M users

At WebexOne 23, Webex Calling announced 13M users! This growth can be attributed to the rich calling capabilities that allow customers to solve for any calling use case, such as:

  • Voice queues (previously called group call management)
  • Industry-first site survivability tools for the cloud
  • Webex Customer Experience Basic and Webex Customer Experience Essentials to extend call center features into the Webex Suite for a wide range of front-desk and frontline worker use cases.

Additionally, Webex Calling offers unbeatable mobility with the general availability of Webex Go and Webex Go with AT&T, delivering the flexibility to use Webex Calling natively on both BYOD and enterprise mobile devices.

Cisco Collaboration Devices give you the best view in every meeting

We recently introduced the concept of Distance Zero to reduce the impact of distance by making it possible to achieve the high-quality, rich context of in-person interactions in the virtual realm. Cisco is one of the only vendors that provides end-to-end hardware and software for hybrid work, including unparalleled security and manageability. Our AI-infused meeting experiences provide:

  • Cinematic meetings for a director-like experience of speakers and remote participants
  • Campfire, a reimagined boardroom
  • Extended speaker track for large rooms
  • Presenter/audience for theatre-style rooms.

These innovations are all powered by our forward-looking partnership with NVIDIA that enables 20x the AI capabilities of previous-generation devices. Plus, we’ve launched a number of new flagship devices, including Room Kit EQX, a top-tier collaboration to medium and large spaces; Room Bar Pro, a scalable intelligent solution for medium rooms; and Bang & Olufsen Cisco 950 wireless earbuds for premium hybrid work.

Thousands of integrations and interoperability with meeting providers Microsoft, Zoom, and Google. Unified Communications

Our research has shown that 85% of customers use more than one meeting platform in a day (source: Cisco Devices Decision-Maker Survey – 2022). Webex has always been an open ecosystem with thousands of integrations, including device interoperability with Microsoft Teams, Zoom, and Google Meet.

Control Hub is IT’s eyes, ears, and new workplace assistant.Unified Communications

Control Hub is a centralized admin portal across the Webex portfolio, bringing in Cisco’s expertise in security, manageability, and sustainability. We’ve recently announced AI assistant capabilities in Control Hub that will enable IT to increase productivity with AI-powered prompts for configuration changes. Webex brings the power of Cisco to IT, with tight integrations of Meraki and ThousandEyes into Control Hub.

Thank you to our customers!

In closing, we’re so proud of what we’ve accomplished this year, but none of this is possible without our amazing customers. Our innovation is driven by the needs of our customers, across the globe and in every industry. Our true success is that of our customers.

We recently honored 15 of our customers in the Webex Champion Awards and were amazed at their abilities to reimagine work, reimagine workspaces, and reimagine customer experience with Webex. Read about their success stories.

Download a Copy of the Report

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Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide. Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2023 .

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Published by
Aruna Ravichandran

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