We’re incredibly proud to announce that we’ve been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report 1 for five years in a row.
Earlier this year, Cisco was placed as having the strongest current offering in the UCaaS Forrester Wave.
Webex continues to strengthen our leadership position in the market, building on our long-standing experience providing trusted solutions, including:
Webex is the only UCaaS provider with a completely self-developed Unified Communications (UC) portfolio, including Contact-Center-as-a-Service (CCaaS), Communications-Platform-as-a-Service (CPaaS), and Cisco Collaboration Devices.
For our continued innovations, we received the following accolades:
See all our latest awards in the Webex Accolades Book.
Additionally, we’ve launched a number of meaningful innovations across the Webex Suite portfolio, such as:
Launched in 2021, Webex Suite, our comprehensive and powerful collaboration and communications solution, offers incredible value to our customers, with 89% of Suite customers using 3 or more workloads. In addition to the AI Assistant being embedded across all the Suite workloads for ultimate productivity, several new features extend the value of the suite, including:
At WebexOne 23, Webex Calling announced 13M users! This growth can be attributed to the rich calling capabilities that allow customers to solve for any calling use case, such as:
Additionally, Webex Calling offers unbeatable mobility with the general availability of Webex Go and Webex Go with AT&T, delivering the flexibility to use Webex Calling natively on both BYOD and enterprise mobile devices.
We recently introduced the concept of Distance Zero to reduce the impact of distance by making it possible to achieve the high-quality, rich context of in-person interactions in the virtual realm. Cisco is one of the only vendors that provides end-to-end hardware and software for hybrid work, including unparalleled security and manageability. Our AI-infused meeting experiences provide:
These innovations are all powered by our forward-looking partnership with NVIDIA that enables 20x the AI capabilities of previous-generation devices. Plus, we’ve launched a number of new flagship devices, including Room Kit EQX, a top-tier collaboration to medium and large spaces; Room Bar Pro, a scalable intelligent solution for medium rooms; and Bang & Olufsen Cisco 950 wireless earbuds for premium hybrid work.
Our research has shown that 85% of customers use more than one meeting platform in a day (source: Cisco Devices Decision-Maker Survey – 2022). Webex has always been an open ecosystem with thousands of integrations, including device interoperability with Microsoft Teams, Zoom, and Google Meet.
Control Hub is a centralized admin portal across the Webex portfolio, bringing in Cisco’s expertise in security, manageability, and sustainability. We’ve recently announced AI assistant capabilities in Control Hub that will enable IT to increase productivity with AI-powered prompts for configuration changes. Webex brings the power of Cisco to IT, with tight integrations of Meraki and ThousandEyes into Control Hub.
Thank you to our customers!
In closing, we’re so proud of what we’ve accomplished this year, but none of this is possible without our amazing customers. Our innovation is driven by the needs of our customers, across the globe and in every industry. Our true success is that of our customers.
We recently honored 15 of our customers in the Webex Champion Awards and were amazed at their abilities to reimagine work, reimagine workspaces, and reimagine customer experience with Webex. Read about their success stories.
Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide. Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2023 .
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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