C-level executives are facing unique challenges balancing employee and customer needs. In particular, executives are crafting return-to-office strategies while responding to the always-on consumer behaviors. Navigating a landscape where customer satisfaction and cost efficiency must go hand in hand is no easy task. That’s why Webex commissioned a study conducted by Forrester Consulting to help C-level executives navigate these changes with learnings from their peers. I invite you to read the study today.
The results, in our opinion, are amazing. Most executives are interested in a single-vendor offering for both Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Many C-levels are increasingly involved in technology deployment decisions because the approach is seen as a key driver of innovation and efficiency, and a crucial component of top-line digital transformation initiatives.
The study revealed that when executives evaluate single-vendor UCaaS/CCaaS offerings, they prioritize security, cost savings, and simplicity. They are seeking solutions that alleviate the burden on IT, reduce costs, and simplify deployment. This is a clear reflection of their mandate to enhance customer satisfaction while driving cost efficiencies. For example:
In conclusion, the study offers valuable insights into how C-level executives are leveraging single-vendor UCaaS/CCaaS solutions to drive customer satisfaction and cost efficiency. These insights can inform strategic decision-making for other business leaders navigating the ‘next normal.’ Please download the study at Webex.com.