Tags: Artificial Intelligence, Bring your own Key, Call Center, Collaboration Solutions, Collaboration Tools, Contact Center as a Service, Data Loss Prevention, Forrester, Security and Compliance, Unified Communications as a Service, Webex Contact Center, Webex Suite
In the recently published The Forrester Wave™: Unified Communications as a Service (UCaaS), Webex has been named a Leader and ranked highest in the Current Offering category among UCaaS vendors.
According to the report, the unified communications-as-a-service (UCaaS) market is actively expanding what “unification means, bridging communication types, product lines (including contact center-as-a-service (CCaaS), and vendors.
In today’s workforce, collaboration is crucial for organizations and employees to get their jobs done – and providing a comprehensive UCaaS platform is key. The Forrester report states that Cisco is now investing heavily into making the solution more extensible as well as AI-enabled. The Webex Suite has been designed for hybrid work and brings together best-in-class meetings, messaging, calling, whiteboarding, webinars, events, polling, and video messaging.
The Webex Platform also seamlessly integrates with a full range of collaboration devices designed for every workspace – at the office, in conference rooms, at home, and on the go. All Webex applications leverage the global Webex platform infrastructure to deliver unmatched security, scalability, reliability, and resilience deployed worldwide.
We focus heavily on bringing intelligence into the Webex platform to support today’s modern hybrid work. Our industry-leading AI, such as audio and video intelligence, noise cancellation, and intelligent meeting summaries bridge the gap in real-time communications, reduce unnecessary meetings, and enable people to deliver exceptional collaboration experiences to customers.
A flexible hybrid work strategy benefits organizations but can also pose challenges. Employees’ access to data and communications beyond the periphery of the corporate network can make security, privacy and compliance difficult to sustain. Webex takes a holistic, 360-degree approach to securing users, content, applications, and devices. Our latest enhancements in security, such as Duo Multi-Factor Authentication, Data Loss Prevention, and Bring Your Own Key, enable organizations to use controls that ensure data is safe and secure regardless of where people are working from or who they are working with.
The Webex Suite also integrates with Webex Contact Center to offer Contact Center as a Service (CCaaS), a cloud-native contact center with leading automation and intelligence capabilities that enable businesses to connect customer experiences across all the ways customers want to engage – proactive messaging, self-service, and human-assisted engagement.
Webex is one of the few technology platform vendors offering both UCaaS and CCaaS platforms and is helping organizations improve both their employee experience and customer experience.
Webex is proud to be named a Leader in the Forrester Wave: Unified Communications as a Service, and we are excited to continue delivering intelligent and secure experiences to our customers.
See the full report here.