Building on decades of experience partnering with government organizations, Webex is simplifying the journey to the cloud for U.S. federal, state, and local governments by expanding our meetings, messaging, calling, and contact center capabilities that are Federal Risk and Authorization Management Program (FedRAMP) authorized. We’re excited to announce that Webex Contact Center Enterprise for Government is now FedRAMP JAB authorized, providing a comprehensive, customizable, highly secure citizen engagement solution that meets the complex needs of even the government’s largest contact centers. Additionally, Webex Calling will be included as part of Webex for Government, which provides the power of the Webex Platform in a single offer for Calling, Meetings, and Messaging with FedRAMP moderate authorization(1).
As we’ve seen across other industries, government agencies are looking to optimize hybrid work and return to office initiatives, improve online/digital citizen experience, and benefit from safe and secure artificial intelligence capabilities. Webex brings this innovation to the government through enterprise-grade cloud services that provide access to modern features and capabilities, while balancing critical enterprise-grade software requirements such as reliability, scalability, and security.
Webex Contact Center Enterprise for Government, a fully Cisco-managed and operated cloud infrastructure, is scalable to serve the largest of organizations and is based on the proven, market-leading Cisco Unified Contact Center Enterprise (UCCE) architecture that is used by millions of agents.
Later this year, we will be making Webex Calling available as part of the Webex for Government offering. Complementing the currently available Cisco Unified Communications Manager Cloud for Government (UCMC-G), Webex Calling offers the resiliency and scalability of multi-tenant cloud, provides a single unified management portal through Webex Control Hub, and provides built-in artificial intelligence for noise removal and voice optimization. Webex Calling recently announced over 11M+ users worldwide and continues to gain traction as the industry-leading cloud calling solution for enterprises and government.
FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This program is designed to improve security and reduce risk for government agencies that use cloud services, and it is a critical requirement for many federal agencies and contractors.
Webex for Government and Webex Contact Center Enterprise for Government operate as FedRAMP authorized U.S. trusted cloud infrastructure with dedicated processing and storage within restricted data centers located in-country, and adheres to FedRAMP regulations. This solution provides a modern experience to U.S. federal and state agencies.
In addition to meeting the extensive FedRAMP authorization security requirements, Webex stands out as the clear security leader across the collaboration industry. Webex has been ranked best of breed in the National Security Agency’s (NSA) collaboration services guidelines. Key security differentiators include:
Government initiatives to move to the cloud are increasing. Webex cloud solutions remove long-standing barriers for switching to the cloud by providing the security, compliance, and trust that U.S government agencies need combined with modern cloud-based features that improve operational efficiency and employee productivity.
Plus, with decades of proven contact center and calling industry experience, Cisco knows the intricacies of on-premises migrations and can aid in the seamless conversion at an organization’s desired pace and capability. Webex and Webex partners can provide dedicated and experienced professional services to make the path to the cloud simple and seamless.
These advancements are part of Webex’s ongoing innovation in the public sector delivering on our Webex Ladder of Excellence approach, which lists levels of locality, their key characteristics, and proof points of solutions we have delivered recently at each tier, including a recently announced air-gapped cloud solution for National Security and Defense. Webex Contact Center Enterprise with FedRAMP authorization is available now and Webex Calling as part of Webex for Government will be available in Fall 2023.
(1) Webex Calling as part of Webex for Government will be available in Fall 2023