Know what’s happening at your workspaces with Webex
Now with Webex and Control Hub you can understand your workspace usage, bookings, occupancy, and trends over time.
Why do you need to know about workspaces?
Hybrid work requires you to know more about your workspaces and your employee experiences in the office. Technology and employee work habits have changed, and office spaces need to be redesigned to match these new requirements. With better information about how employees utilize workspaces, organizations help them perform at their best. Office space analytics help leaders manage facilities efficiently, making sure needed space is available at the time people need it and eliminating or reallocating unused space, which saves money. Workspace analytics keep your office operating at peak performance.
There are a variety of workspaces; meeting rooms, desks, open areas, and huddles, and they may be used differently, at different times and for different meeting types. When you know occupancy, utilization, and scheduling practices, you can plan and allocate each for maximum efficiency. If you want to change how or when workspaces are used, you can send communications and track changes over time. Having this important control and knowledge improves business efficiency.
Webex provides the tools for success
The Webex Room Navigator comes with powerful sensors that can determine occupancy of your workspaces. This information is relayed to Control Hub for detailed analysis and reporting. Within Control Hub you can see key performance indicators such as:
Total workspaces—The number of workspaces that have been set up over the selected date range.
Occupied workspaces—The number of unique workspaces that were used by people over the selected date range. Unique workspaces are only counted once. For example, if the same workspace was occupied three different times in a week, it is still counted as one. You can use this KPI to determine if additional or fewer workspaces are needed for your organization.
Booked & occupied workspaces—The number of unique workspaces that have been scheduled for use on the calendar and were occupied during that scheduled time over the selected date range. You can use this KPI to determine if users are actually utilizing the workspaces available.
Peak occupancy hour—The most common hour that workspaces were occupied over the selected date range. This data is aggregated based on the number of days selected. For example, if you select 30 days, then the data is divided into one hour time slots for every working hour. The one-hour time slot with the most occupied workspaces during that date range will show as the peak occupancy hour.
Ghosted meeting—The percentage of workspaces that were scheduled for use on the calendar but were not occupied over the selected date range. You can use this KPI to get a sense of how often users are reserving workspaces and not occupying them.
Control Hub provides charts and graphs on usage trends
- Workspaces by type
- Workspace usage by frequency
- Occupied workspaces by type
- Booked workspaces meeting occupancy trend
- Top 20 occupied workspaces by occupancy
- Least occupied workspaces
Here’s a look at several of the charts and graphs on usage trends:
For more details, visit Analytics for Your Cloud Collaboration Portfolio.
Control Hub empowers you to optimize office spaces
With Control Hub workspace analytics, you can improve the hybrid work experience in your office. Detailed information along with charts and graphs give you the tools to effectively manage the locations where your employees work. Having knowledge of workspaces allows administrators to provide rooms when needed and reallocate poorly utilized locations. Control Hub is the most comprehensive tool for IT managers to know their facilities, users, and applications all in one pane of glass.
For more information, visit Webex Control Hub: Collaboration Management For Services & Devices.
Dec 2, 2022 — Lorrissa Horton
Dec 2, 2022 — Emily Brooks