Every year, one of our favorite moments at WebexOne is recognizing the organizations and individuals who are redefining what’s possible across AI-powered collaboration, customer experience, and workplace transformation. Their stories remind us that the most meaningful innovation isn’t just about technology. It’s about what people and organizations are able to accomplish with it.
We’re thrilled to announce the finalists for the fifth annual Webex Customer Awards.
These remarkable customers represent organizations of every size, industry, and region, but they all share one thing in common: they’re using Webex and Cisco’s AI to solve meaningful business challenges, empower employees, delight customers, and drive measurable outcomes. From transforming contact centers with AI to reimagining collaboration across global workforces, this year’s finalists showcase what’s possible when technology and innovation come together.
Their stories also reflect the bigger conversations we’ll be having at WebexOne this year. As we enter the next era of AI, organizations are asking important questions about how to move from experimentation to meaningful adoption, how to scale securely, and ultimately, how to translate new capabilities into real business impact. At WebexOne, we’ll explore those questions and see what the future of collaboration and customer experience looks like in action.
To everyone who submitted a nomination—thank you. The quality of this year’s submissions was exceptional, making the selection process both inspiring and incredibly competitive. We’re honored to celebrate the organizations and individuals who are pushing the boundaries of collaboration and customer experience.
Meet the 2026 Webex Customer Awards Finalists
Pioneers
AI Innovator: Webex Suite & Collaboration Devices
- Akamai
- American Eagle
- Charter Communications
- Grupo Sancor Seguros
- Sutherland
- Tenaga Nasional Berhad
AI Innovator: Customer Experience
- AccentCare
- BrokerLink
- Chartwell Retirement Residences
- Estes Express Lines
- Markel
- Sally Beauty Company
Powerhouses
Collaboration Champion
- Albertsons
- Deutsche Telekom
- Orange Business
- Spark New Zealand
- Toshiba Corporation
- Vanguard
Customer Experience Extraordinaire
- Black Hills Federal Credit Union
- Community Health Network
- New Castle County
- Terna Rete Elettrica Nazionale
- United Airlines
- Veterans United Home Loans
Workspace Wizard
- Asahi Beverages
- Conagra
- General Motors
- Public Investment Fund
- Rutgers University
- Western Digital
Intelligent Workplaces Genius
- D. E. Shaw group
- Duke Energy
- NTT DOCOMO BUSINESS, Inc.
- Procter & Gamble
- Qiddiya
- Wells Fargo
Game Changers
Bold Explorer: Healthcare
- Elevance Health
- NYU Langone Health System
- Peterborough Regional Health Centre
- Postbeamtenkrankenkasse (PBeaKK)
- Rotech Healthcare
- Starkey
Bold Explorer: Finance
- Banco Rendimento
- Centennial Bank
- Farmers Insurance
- First Interstate Bank
- First United Bank
- Swedbank
Bold Explorer: Government & Public Sector
- Department of Veterans Affairs
- James Cook University
- Ministry of Human Resources and Social Development
- Santee Cooper
- Toronto District School Board
- Weimarer Land District
All-Stars
Dynamic Duo: People’s Choice
- IBC Bank & Cisco Partner Computacenter
- Grant Thornton Australia & Cisco Partner AV Integrator – Pro AV Solutions
- Sonova & Cisco Partner CX Advanced Solutions
Webex Luminary
- Amr Elsheikh, Senior Video Collaboration Engineer, Booking.com
- Emil DiMotta, Vice President E-Commerce & Digital Application Services, HD Supply
- Marcus Labra, Senior Manager, Contact Center Applications & Strategic Initiatives, Carnival Cruise Line
- Nikki Parsons, VP, IT Engineering, Akamai
- Pedro Antonio Oñoro, Director of Information Technology, Kennedy Space Center Visitor Complex
- Sijbren Beukenkamp, Solution Architect, 3Corners Internetworking Services BV
Join Us at WebexOne
The celebration isn’t over yet.
Award winners will be revealed live during the Webex Customer Awards ceremony at WebexOne 2026 in Austin, Texas, where we’ll celebrate the visionaries, innovators, and changemakers who are shaping the future of work and customer experience with Webex. Finalists are invited to attend the event in person, where they’ll join us for an unforgettable evening recognizing the very best customer stories from around the world.
For attendees, don’t forget to cast your vote during WebexOne for the Dynamic Duo: People’s Choice Award, celebrating the most inspiring customer and partner collaborations.
Congratulations to Our Finalists
Congratulations to every finalist on this incredible achievement. Your stories demonstrate how organizations everywhere are embracing AI, modernizing collaboration, transforming customer experiences, and creating lasting business impact.
We can’t wait to celebrate with you at WebexOne—and to announce this year’s winners live on stage on October 8, 2026 at The Fairmont Austin.
Until then, congratulations once again to all of our 2026 Webex Customer Awards finalists!
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