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luma health video conferencing
Up-leveling patient care with team collaboration technology

In healthcare today, patients are demanding easier and faster access to the care they seek. But current statistics show that when a patient schedules an appointment, the wait time is up to 3+ weeks. This, and other factors result in missed appointments with a cancellation rate at 15-30% in the outpatient setting1.

With this many cancellations, many healthcare providers miss opportunities to fill schedules with other patients who may be available or have an appointment booked further out.

Enter Luma Health. And enter team collaboration tool.

Connecting Patients to their Health Systems

Luma Health is  a company founded to connect patients with their healthcare providers in an easy, mobile-friendly way. The Luma Health Patient Engagement platform gives healthcare systems and providers a solution to interact with their patients along their entire care journey from when they call to schedule an appointment to after appointment follow-ups and reminders about health tips and follow-up care.

Recently, Luma Health has created a telehealth bot integrated with Cisco Webex Teams, Cisco’s team collaboration tool. Webex Teams ensures secure work spaces where people/teams can work, message, file share, white board, and host video conferencing calls.

For Luma Health, this integration means they can set up private “room” within Webex Teams so that doctors can video conference their patients and assess them as they would if they were sitting in the doctor’s office. Additionally, Webex Teams is embedded inside the portal, so doctor’s don’t have to navigate between their Luma Health platform and the Webex Teams application.

Let’s talk about that more…

This Luma Health bot/Webex Teams integration comes most into play in a couple scenarios:

  • When a patient who is eligible to meet via telehealth (determined by their appointment type/existing diagnosis), pre-schedules an appointment.
  • When factors get in the way of a patient making it to a healthcare center (i.e. lack of transportation to get to the appointment-helping reach underserved communities who may not otherwise have good access to health care).

For the patient, the telehealth meeting is easy and painless. The meeting is initiated from the provider while a meeting link is sent to the patient as a text message. No downloads are needed from the patient’s side. Once the meeting is completed, the room is deleted and the recording is exported and stored in the patient records.

Benefits from the integration

Benefits are seen for both the providers and the patients. Not only are healthcare providers able to see more patients, patients that may cancel in-person appointments due to time constraints/lack of transportation can meet with their doctors/providers over Webex Teams video calling. This increases revenue for providers and flexibility for patients, while still maintaining a personal patient/doctor relationship.

If interested in learning more about Luma Health, check out their page here.

Explore ways you can use Webex Teams in your business and start a 30 day free trial: here.


1:Source: Physician Appointment Wait Times and Medicaid and Medicare Acceptance Rates, Merritt Hawkins, 2014; Harmony Healthcare IT, 2014; How Patients Want to Communicate with Their Physician, 2014.

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video conferencing in healthcare
Improving patient care and coordination with video conferencing tools

One of the underlying challenges in healthcare is access to quality, affordable care. Care used to be constrained by time and place. But today, video conferencing is opening up new opportunities to close gaps in patient care and management.

And the impact of telehealth is broad. It includes margin management, clinical scale, care continuity, market expansion, population health management, and more.  Telehealth has game-changing potential, and the use cases are diverse [1].


Here are a few examples of how we are helping increase access to care:

Telespecialty: In Vietnam, patients were traveling hours away from their home to seek superior care. With collaboration technology, experts at Viet Duc Hospital give guidance to regional doctors. They can consult on cases and provide training through live surgeries. With the help of this technology, patients can get the quality of care they need close to home. Learn more.

Virtual conferencing: Mercy Virtual Care Center has over 40,000 employees working at 400 locations across the nation. They use Cisco Webex technology to connect and train their workers. Connecting nurses and other care team members decreases travel time and increases continuity of care. It means real-time collaboration across all locations. Employees are able to take meetings from anywhere on any device, including mobile. Learn more.

Virtual specialty care: Every year, the NYC Health + Hospital’s Correctional Health Services cares for over 55,000 patients. Using Cisco Webex, they provide direct specialist care without the need for transportation or in-person sessions. Access to specialists has helped provide tailored attention to diseases more prevalent for incarcerated individuals, including Hepatitis C, lowering barriers to high quality healthcare. Learn more.


For more than 20 years, Cisco has been working with hospitals to use our collaboration, mobility, networking, security, and data center technologies to support telehealth and other innovative healthcare solutions at more than 17,000 healthcare organizations in 118 countries. Digital transformation in the healthcare industry is not a new initiative, but we still have a long way to go and a lot to learn along the way.

With Cisco Webex, we’re just scratching the surface of what is possible in telehealth, extending access to patients, clinicians, and researchers around the world. Affordable access to healthcare technology and services is vital and will only become more critical as healthcare organizations transform.

When data drives innovative experiences, providers become more accessible, affordable, and deliver quality health services. And this cutting-edge care starts with the network. The ability to sense and understand everything happening across applications, users, and devices makes a difference. The impact is huge when it comes to personalizing care, streamlining clinical experiences, optimizing IT and business operations, and protecting patients and data. So you can focus on what matters: caring for patients.

Learn more about what Cisco is doing to help providers deliver services where patients, clinicians, administrators, and IT work together to improve access and reduce costs at


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