Video conferencing best practices
Some situations will always require an in-person visit to a healthcare provider. But there are many instances where a stable and immersive audio and video conferencing platform can offer all of the context needed for a clinician and their staff to offer accurate advice and a diagnosis.
Medical professionals benefit from a streamlined workflow, while patients don’t have to worry about travel arrangements and other logistical concerns. Plus, everyone involved has the advantage of reduced exposure to contagious and communicable diseases.
Of course, there are best practices in terms of compliance, medical ethics, technology, and practicality that must all be considered. Let’s review some key guidance for clinicians who decide to start offering virtual consults.
Compliance and medical ethics
The medical field is held to especially high standards in terms of patient confidentiality, licensure of providers, prescription of medication, acting in the best interests of patients, and many other factors.
In general, the same compliance concerns apply to virtual consults as an equivalent visit by a patient to your office or facility. There are some issues specifically related to virtual consults to keep in mind as well, as the Telehealth Resource Centers explained:
- Providers have to be licensed to practice medicine in the same state where their patient is located.
- HIPAA doesn’t specifically cover the unique circumstances of telehealth and virtual consults, but physicians and other staff must follow its rules to avoid issues with patient confidentiality and privacy.
- Some states have additional privacy and security laws, whether focused on medicine or internet commerce, that providers must follow.
The Center for Connected Health Policy pointed out that while there are no Medicare rules related to informed consent and telemedicine, many states require that medical professionals obtain this approval from patients. This may be enforced through a state Medicaid program or statutes and regulations, so a thorough understanding of the requirements of the state or states in which you provide telemedicine services is especially important.
Practicality and ease of use
Virtual consults help to reduce or eliminate the various roadblocks that can exist between patients and care. Whether it’s impossible for a patient to secure reliable transport to a facility or they can’t easily do so because of a medical condition or other factors, a virtual consult can still connect them with you and your staff. Additionally, these visits keep all patients – whether immunocompromised or healthy – away from others who may spread a disease to them.
These benefits are only accessible with a carefully developed strategy that makes it easy for patients and medical professionals to connect with each other. Scheduling is one concern to keep in mind. Physicians, nurses, and other medical staff may have to spend more time with a given patient during a virtual consult or in-office visit than was initially anticipated or budgeted for on a daily schedule.
If your next virtual consult has to be delayed, the patient should be kept in the loop with updated information. Explaining up front that the appointment time is a guideline that everyone in the office attempts to follow but can’t absolutely guarantee is an important step. So is sending a notification if an issue arises.
Delegating work related to the consult is another factor. On your side of operations, it can ease the burden to have administrative staff set up the video conference and send an invite to you. That means more time focusing on the assessment you’re qualified to provide. Similarly, your admin team can also send an invite to patients ahead of time and follow up shortly before the appointment.
Technology
A stable and high-quality video conferencing platform can go a long way toward enabling the success of virtual consults. In-depth discussions about a topic as important as personal health requires support from a dependable solution. Clinicians may also want to record their sessions with patients to provide a detailed reference that supports their note-taking and other information-gathering efforts during the consult. A recording feature is critical to support this effort to maintain detailed records.
Making sure that patients who aren’t technologically savvy have the support they need to connect is also vital. That may mean having an administrator on your staff offer assistance in some cases or connecting with a relative or care provider on the patient’s end to explain what’s needed. A video conferencing platform designed to be intuitive and easy to use can help to make the virtual consult process as simple and pain-free as possible.
Similar considerations apply for you and your staff. Administrative specialists who set up virtual consults benefit from a platform designed around ease of use, as do nurses, clinicians, and other medical staff who interact with patients through them.
The virtual consult is a powerful tool that leverages the power of modern technology to break down geographic barriers and provide a high level of care to all patients, no matter where they’re located. But to be truly successful, best practices in the areas of technology, practicality, compliance, and medical ethics must be addressed.
Cisco Webex is here to support clinicians with a dedicated solution for their telemedicine needs.
Check out this virtual consultation checklist to learn more or get started with Webex today.
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