David Wiener

davidwiener

David Wiener is the Senior Director of Product Management, Contact Center & Artificial Intelligence for Cisco’s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco’s Collaboration portfolio.

Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai.

When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.

Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website
Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions
Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center
Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine
Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program
A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution