Cisco strengthens Webex Calling with South Korea data center enhancement

Cisco has expanded our Webex Calling capabilities with a point of presence (PoP) in Cisco’s South Korea data center, enhancing quality, security, and reliability for customers in this region. This enhancement demonstrates Cisco’s commitment to South Korea and our focus on providing the best services throughout the world by investing in infrastructure and resources that result in more value for our customers.

What has changed?

This new local PoP provides a path for all call media (voice and video) to stay within South Korea, which is made possible by adding Cisco edge devices to the Cisco data center. These devices accept calls from Webex users and route them to the public switched telephone network (PSTN) or to another internet-based calling system. Previously all Webex services in South Korea were managed through data centers outside the country. Having calls stay local provides enhanced call quality for our South Korean Webex customers.

How does this Webex media PoP benefit South Korean customers?

When calls are connected directly within South Korea, the call quality is enhanced. Latency is reduced by having a local presence, and this, combined with support for local media establishment on Webex Calling, provides for the best possible media quality for South Korean customers.

A PoP in South Korea ensures that call media for local calls remains within South Korea allowing compliance to local regulations.

Webex Calling provides the highest level of security, call quality, and dependability that is unmatched by other cloud calling providers.

Why is Cisco’s investment in South Korea important?

Cisco is making significant investments in our cloud infrastructure to support the expected double-digit growth rate¹ over the next five years in South Korea. This new infrastructure not only enhances the collaboration experience for Webex customers but provides the opportunity for growth within South Korea. Cisco is well prepared to offer extensive Webex services such as meetings, calling, messaging, and events to South Korean customers for the foreseeable future.

Additional information:

Report by IMARC Group, titled “South Korea Cloud Computing Market: Global Industry Trends, Share, Size, Growth, Opportunity, and Forecast 2022-2027“

https://www.webex.com/content/dam/wbx/ko/aag/webex-calling-at-a-glance_cm-1850_ko.pdf

(EN: https://www.webex.com/content/dam/wbx/us/documents/pdf/Webex_Calling_AAG.pdf)

https://www.webex.com/content/dam/wbx/ko/ebook/webex-calling-ebook-of-innovations_cm-3273_KO.pdf

(EN https://www.webex.com/content/dam/wbx/us/ebook/webex-calling-ebook-of-innovations_cm-3273.pdf)

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