Last year, we unveiled Webex Go, an industry-first mobile solution that brings the powerful Webex Calling experience to the native dialer on your mobile phone. Webex Go is a seamless way to deliver Webex Calling to the device that your employees use the most: their personal mobile phone. Webex Go is essential for businesses that need to support a hybrid workforce while ensuring that calls are secure, compliant, and private. We continue to receive tremendous feedback from our United States launch, and we’re excited to announce that Webex Go is now available in the United Kingdom on Apple iOS and Android mobile platforms.
As Webex Go reaches new milestones, we’d like to remind our customers why Webex Go is an indispensable component of hybrid work.
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Mobile phones are essential to deliver the agility and productivity benefits of hybrid work. These devices ensure that workers are always accessible when they’re on the road, working from home, or away from their desk. To deploy mobile phones at scale, businesses increasingly rely on Bring Your Own Device (BYOD) policies that allow employees to use personal phones for business communication. BYOD eliminates the cost of purchasing new phones, as well as the inconvenience of separate business and personal devices.
However, businesses must also be cautious of the risks created when personal devices are used for business communication, particularly when it comes to calling:
Mobile business unified communications (UC) apps can be used to encourage employees to make work calls on their business, rather than personal, phone line. However, in practice, these apps are rarely used for business calls. A study by Metrigy found that only 5.7% of employees used business mobile UC apps to make business calls once these apps were deployed.
According to Metrigy, “People are used to using their native dialers on their iPhones and Android devices, and don’t want to change”. The conclusions of this study are clear: business phone lines must be part of the native calling experience that users are accustomed to, otherwise users will revert to the familiar experience of their personal phone line.
Webex Go bridges the gap between personal mobile phones and mobile collaboration apps by enabling users to make business calls through their phone’s native calling apps. Webex Go extends your Webex Calling line to the second line on your personal mobile phone, so users can easily make business calls through the native calling experience they’re used to. Calls made with Webex Go adopt corporate compliance and security policies, and keep the user’s personal phone number private.
With Webex Go, you can:
Webex Go is essential in the many industries where calling is a regulated form business communication. Webex Go is also an important tool to protect the privacy of employees that make calls to external parties such as customers. Finally, Webex Go provides the visibility that managers and administrators need to assess the activity of callers.
A few use cases for Webex Go include:
At Webex, we work to ensure that all our endpoints work seamlessly with each other, and Webex Go is no exception. Devices enabled with Webex Go become part of the Webex ecosystem. This means that your personal mobile phone functions as a Webex Calling endpoint, delivering benefits such as:
Mobility is included in your Webex Calling license, so getting started with Webex Go is easy. You’ll need the following to get started:
From there, provisioning Webex Go is a simple four step process in Control Hub. Users can complete the process remotely by scanning a QR code on their mobile device. You can learn more about the simple Webex Go provisioning process here.