Delivering reliable collaboration experiences requires visibility across applications, devices, and the networks that connect them. Yet when users experience poor call quality or connectivity issues, identifying the root cause isn’t always straightforward. A problem that appears to originate in a collaboration application may actually stem from the network or an underlying device. IT teams often need to investigate multiple systems, interpret disconnected data, and coordinate across teams to determine what’s wrong. This fragmented approach can delay resolution, prolong disruptions, and impact employee productivity.
We’re excited to announce the general availability of AI-powered cross-domain troubleshooting with Cisco Cloud Control and AI Canvas, bringing together intelligence from Collaboration Control Hub, Meraki, and ThousandEyes. Together, these capabilities simplify how IT teams manage their environments, investigate issues, and identify root causes across technology domains, helping organizations resolve problems faster and deliver more reliable collaboration experiences.
Bringing Cisco management together with Cisco Cloud Control
Cisco Cloud Control brings Cisco’s portfolio together in a unified operational environment, simplifying how IT teams manage their infrastructure. With a single login, unified inventory, and connected visibility across products, administrators can access and manage Cisco solutions without constantly switching between separate management consoles.
For collaboration administrators, Cisco Cloud Control provides a unified entry point to Collaboration Control Hub, Meraki, and ThousandEyes, making it easier to access the tools and insights needed to manage collaboration applications, devices, and the networks supporting them. Beyond collaboration, Cisco Cloud Control also extends across Cisco’s broader portfolio, including security and compute, creating a unified foundation for IT operations.
AI Canvas: Transforming cross-domain collaboration troubleshooting
While Cisco Cloud Control brings management tools together, AI Canvas brings the intelligence together to help IT teams solve problems. Rather than manually investigating each system and piecing together evidence, administrators can use AI to accelerate troubleshooting across technology domains.
AI Canvas is an AI-powered, collaborative workspace within Cisco Cloud Control that brings together IT teams, specialized AI agents, and operational intelligence. Using natural language, administrators can initiate investigations while AI agents gather evidence, correlate findings across domains, and identify potential root causes. AI Canvas then recommends corrective actions, keeping administrators in control of decisions and changes.
For collaboration troubleshooting, this means connecting insights that would otherwise require separate investigations. For example, an issue that appears to originate in Webex Calling might actually stem from network congestion or connectivity problems. AI Canvas can correlate calling analytics from Control Hub with network intelligence from Meraki and end-to-end visibility from ThousandEyes to help pinpoint the underlying cause. Instead of navigating multiple tools and manually connecting the findings, administrators gain a clearer understanding of what’s causing the issue and how to resolve it.
From identifying symptoms to resolving issues
What does AI-powered, cross-domain troubleshooting look like in practice?
Consider a meeting room where users report poor audio quality. The cause could lie in the collaboration platform, network, or device itself. In this demonstration, AI Canvas brings together specialized agents from Collaboration Control Hub, Meraki, and ThousandEyes to investigate the issue across domains. By correlating evidence and systematically eliminating potential causes, the agents identify a device configuration change as the likely source.
AI Canvas then validates the scope of the issue and proposes a targeted corrective action, which is executed only with administrator approval. What might otherwise require multiple tools, teams, and manual investigations becomes a connected, AI-assisted workflow that takes administrators from identifying the problem to resolving it.
Get started with Cisco Cloud Control and AI Canvas
Together, Cisco Cloud Control and AI Canvas simplify how IT teams manage infrastructure and troubleshoot issues. By combining unified management with AI-powered investigations, organizations can reduce operational complexity, accelerate issue resolution, and deliver more reliable collaboration experiences.
Cisco Cloud Control and AI Canvas are now generally available in the U.S., with additional regions coming soon. Contact Cisco or your partner to learn how AI-powered, cross-domain troubleshooting can simplify your IT operations.
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